Manufacturer: Frontier Communications Category: Phone Services Clear all filters (9 of 9 reviews match)
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My friend needs help every now and then with calling to get things done over the phone.She speaks English, but doesn't seem to get all the little bits she needs. We asked for her phone service to be changed to just the basic phone with caller ID. Today on about a week...
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1.0
Product
Frontier Communications Digital Phone Service
I liked
  • Customer service persons demeanor
#1050721
Yesterday, I paid my Frontier phone bill to the tune of $480! I just found out, 36 hours later, that my phone is shut off! At this hour, the only Frontier people I could speak with were in Repair. So far, I have called Repair three times. The first Frontier *** I...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist you with a resolution to your phone outage....

Product
Frontier Communications Digital Phone Service
#949582
Tried to get certain services disconnected starting 3 months ago.They never told me that I "HAD" to upgrade my internet and tied the disconnect service of phone and video to the internet so it was not disconnected and I continued to pay. Now over the last 2 weeks I...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear you have not yet been able to make these changes to your account. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle s...

2.6
Product
Frontier Communications Digital Phone Service
I didn't like
  • Incompetent reps
#944621
I had 2 accounts with Frontier (their mistake when they took over from Verizon).I finally got them to close one. Unfortunately they took my payment and applied it to the 'closed but not closed' account with zero balance. Plus they keep adding charges for modem rental...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and can certainly look into any billing concerns you may have. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so ...

1.0
Product
Frontier Communications Digital Phone Service
I didn't like
  • Reliability
  • Apps not working like they did before
  • Constantly lie
#923820
My mother has received a discount on her phone bill for the last few years because she is on medicaid and 90 yrs old.I received a bill from Frontier and her bill went from $42 a month to $62 dollars. I called customer service and after a 35 minute hold I finally got...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,It sounds like a lifeline discount expired and needs to be renewed in order to bring the account back to where it was. These discounts are provided by the gove...

Product
Frontier Communications Digital Phone Service
I didn't like
  • Poor customer service
#912723
FRONTIER COMMUNICATIONS1970 E. GRAND AVE. SUITE #100EL SEGUNDO, CA 90245 CONSUMER COMPLAINTPANORAMA CITY, CALIFORNIA 91402 I am a Verizon consumer. I have USED Verizon service for over seven years. Since the change over from Verizon to frontier communications, my...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,Let's find out what's going on with your long distance services. Can you send us an email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can...

Product
Frontier Communications Digital Phone Service
I didn't like
  • Please see complaintor read bbb current circulation on subject
#912026
Every month since frontier has taken over they have been overcharging our account.And we have to call and have them adjust it. The service has never been fixed since they have taken over as well. All local/metro calls have to be dialed 1+ and then the area code and...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly assist you with your billing and phone service issues. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can...

Product
Frontier Communications Digital Phone Service
I didn't like
  • Poor value for the price
#909082
I just filed a formal complaint with the public utilities commission and I am going to go and file a small claims suit against Frontier tomorrow.I have not telephone service and I am tired of paying for services which I do not receive. It is completely unethical on...
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Product
Frontier Communications Digital Phone Service
I didn't like
  • You not satisfying your contracts
  • People were ineffective promises not kept
#884240
I was so excited to order Frontier Phone/DSL when it was offered in my area on April 1st, 2016.I already had a Verizon box and phone jacks in my house, so I expected smooth sailing. I ordered the above through a customer rep (quoted me $30 Phone/$30 DSL) and was told a...
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1.0
Product
Frontier Communications Digital Phone Service
I didn't like
  • Price and service quotes not true
#840825