Frontier Communications Digital Phone Service Reviews

1.6
(3 reviews)
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Yesterday, I paid my Frontier phone bill to the tune of $480! I just found out, 36 hours later, that my phone is shut off! At this hour, the only Frontier people I could speak with were in Repair. So far, I have called Repair three times. The first Frontier *** I spoke with said he would send a technician out to fix the problem. IS THIS A JOKE??????????? I DON'T HAVE A PROBLEM, & I HUNG UP ON THIS ***. I called back & the second Frontier...
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FrontierComCares

FrontierComCares Hello. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist you with a resolution to your phone outage....

Tried to get certain services disconnected starting 3 months ago.They never told me that I "HAD" to upgrade my internet and tied the disconnect service of phone and video to the internet so it was not disconnected and I continued to pay. Now over the last 2 weeks I have lost over 4 hours of time on the phone from one agent to another trying to get ONLY phone and video disconnected and they can't get their *** together. Excuses-"we have to do...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear you have not yet been able to make these changes to your account. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle s...

I had 2 accounts with Frontier (their mistake when they took over from Verizon).I finally got them to close one. Unfortunately they took my payment and applied it to the 'closed but not closed' account with zero balance. Plus they keep adding charges for modem rental (I have my own) and a security package that I never asked for. So I called and found out they waited until after the 'open' account was past due and then moved the payment from the...
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FrontierComCares

FrontierComCares Hello. We are here to help and can certainly look into any billing concerns you may have. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so ...

1.0
I didn't like
  • Reliability
  • Unfulfilled promise of service
  • Constantly lie
#923820
My mother has received a discount on her phone bill for the last few years because she is on medicaid and 90 yrs old.I received a bill from Frontier and her bill went from $42 a month to $62 dollars. I called customer service and after a 35 minute hold I finally got someone on the line. She told me that Frontier was charging her the amount of the discount that they should be deducting. I asked her to please send a corrected bill and also remove...
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FrontierComCares

FrontierComCares Good afternoon,
It sounds like a lifeline discount expired and needs to be renewed in order to bring the account back to where it was. These discounts are provided by the ...

FRONTIER COMMUNICATIONS 1970 E. GRAND AVE. SUITE #100 EL SEGUNDO, CA 90245 CONSUMER COMPLAINT PANORAMA CITY, CALIFORNIA 91402 I am a Verizon consumer. I have USED Verizon service for over seven years. Since the change over from Verizon to frontier communications, my long distance calling plane has been interrupted three times in one month. I have called to find out what the problem is, and no one has answers, but they are keeping me on the...
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FrontierComCares

FrontierComCares Good afternoon,
Let's find out what's going on with your long distance services. Can you send us an email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we...

I didn't like
  • Please see complaintor read bbb current circulation on subject
#912026
Every month since frontier has taken over they have been overcharging our account.And we have to call and have them adjust it. The service has never been fixed since they have taken over as well. All local/metro calls have to be dialed 1+ and then the area code and number. We also had them come out and repair the lines and they still have static that you can barely hear the person on the other line.Please contact me and let me know why this is a...
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FrontierComCares

FrontierComCares Hello. We can certainly assist you with your billing and phone service issues. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can...

I just filed a formal complaint with the public utilities commission and I am going to go and file a small claims suit against Frontier tomorrow.I have not telephone service and I am tired of paying for services which I do not receive. It is completely unethical on Frontier's part. I absolutely loathe this company. They make false promises they are rude, they hang up on you. They are the absolute worst company I have ever done business with. I...
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I didn't like
  • You not satisfying your contracts
  • People were ineffective promises not kept
#884240
I was so excited to order Frontier Phone/DSL when it was offered in my area on April 1st, 2016.I already had a Verizon box and phone jacks in my house, so I expected smooth sailing. I ordered the above through a customer rep (quoted me $30 Phone/$30 DSL) and was told a technician would be contacting me in several days. Waiting anxiously for a call, it would be another 10 days before another customer rep informed me that my area did not support...
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1.0
I didn't like
  • Price and service quotes not true
#840825