Product: Frontier Communications Dsl Internet Service Clear all filters (17 of 17 reviews match)
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VERY long story but I've kept "detailed" records with my Frontier Communication conversations (I submit a letter each month when I pay my bill) & after being "stood up" again last month have made it a personal vendetta to research a Class Action Law Suit & do...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and would like to assist you with your Internet concerns. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle. -Krystl...

Anonymous
Anonymous

You do realize that bills and payments are not processed by people, they are automated. Therefore anything you send in with your bill is not seen by a person.

1.0
Product
Frontier Communications Dsl Internet Service
#1075230
I had 2 accounts with Frontier - both with POTS and dsl. Reliability was not what I call of the highest caliber. We had an outage about once every other month and it took them 3-4 days to repair. Sometimes the problem was local and sometimes regional. They could not...
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1.1
Product
Frontier Communications Dsl Internet Service
I liked
  • That i sometimes have internet
#1065503
I have had frontier for three years now, because it is the only service provider i can get.Now the problem is at least five times a day i have to reset my router. I have called a countless number of times my biggest issue is nobody has given a clear answer to why. Even...
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1.5
Product
Frontier Communications Dsl Internet Service
#1055139

Frontier Communications Dsl Internet Service Review

#1022358
1.0
Details
Worst dsl internet ever, disconnects every few minutes. Just typed long explanation and when submitted said wifi disconnected. Lol what am i paying for?
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Frontier Communications Dsl Internet Service Review

#1013450
1.0
Details
Terrible service, my DSL has 1MBPS! That's the slowest service available! Complained to Frontier and they said, too bad!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications Dsl Internet Service Review

#935730
I'm looking for a class action lawsuit against Frontier in Ohio. Our service hasn't worked for months. They refuse to fix it, won't give our money back. I don't understand how they're in business.
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Frontier Communications - Internet quality horrible
Internet constantly drops connection all day every day.I pay for a package which is suppose to provide around 5mbps. My connection averages .6 mbps download speed. Absolutely useless but frontier is the only provider in my area. When you call for a repair tech average...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and can assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject Pissed Consumer. -Krissy

1.2
Product
Frontier Communications Dsl Internet Service
#1047194
Lost internet service on Monday, called Tuesday and was informed router was bad and new one would be delivered that Thursday.Called Friday and was told I had been lied to by first representative and no router order had been placed but tech was supposed to bring new...
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2.7
Product
Frontier Communications Dsl Internet Service
#1011904
I am currently and have been for years paying for 3GB DSL speed and getting less than 1GB speeds, Northern MN. Is there a suit filed in MN??? The Frontier Linesman and Techs have all been out to check the lines and they stated that the operating system cannot handle...
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1.2
Product
Frontier Communications Dsl Internet Service
I didn't like
  • Delivery of product
#985570
Wide spread outage with no immediate response
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear your service are down. We are here to help and can certainly take a closer look into what is going on. Please send us an email to AskFrontier@ftr.com...

1.0
Product
Frontier Communications Dsl Internet Service
#982504
Service goes out often.Generally evenings are hit and miss even tho I'm paying for higher speed. When it goes completely out which is often, it takes days to a week to get someone to come out. This time request grouped with others and tech said it fixed. Because of...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had with your service. We are here to help you. If you are needing any assistance, please send us an email to AskFronti...

1.0
Product
Frontier Communications Dsl Internet Service
#966908
I have a sign on my car that says Frontier Communications is not worthy of anyone's business and I clearly tell all of the new residents moving into the area to not use them. Many of my neighbors are still having issues. Once I'm done paying this bogus bill off, I'm...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had with the transition. We are happy to help you resolve any issues you may have. Please send us an email to AskFronti...

1.0
Product
Frontier Communications Dsl Internet Service
#962774
Complete and utter garbage.We spend more time resetting the modem/router than we do online. Weve called many times about this issue and simply recieve the run around from all levels of their staff.Absolutely avoid this company, horrible service and abysmal customer...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the Internet issues you have been experiencing. We are here to help you and would like to take a closer look into what is going on. Please send...

1.4
Product
Frontier Communications Dsl Internet Service
#956549