Product: Frontier Communications Fios Bundle Clear all filters (0 of 120 reviews match)
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Service was not even close to Verizon FIOS. Constant billing issues, horrible customer service support, long hold times--hours--with no answer from reps or tech support. Reps would place customer on hold and disconnect calls. Most recently: I began being double...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had with your services. We are here to help and would like to assist you with any further issues you may be experiencin...

1.0
Product
Frontier Communications Fios Bundle
#925473
Then in August we were out of service for 1 week, so I went to Frontier store in our area; Frontier Rep looked at my bill and suggested I cancel wire maintenance and increase my FIOS to 100/100 and it would only cost me extra $10.00 month. I thought that's fine! What...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the billing issues you have been experiencing. We are here to help and would like to take a look into this for you. Please send us an email to ...

1.0
Product
Frontier Communications Fios Bundle
I liked
  • Verizon
  • It when it was all verizon
I didn't like
  • Double billing
  • That they lie about making a service call
  • No loyalty to a 15 yr old consumer
#920942
I previously by had Fios Quantum, ability to to watch recorded DVR shows on the app watch any channel on my DVR when on my home wifi network and 100mb internet. But now my speed is 50mb no notice of a change from Frontier but your still charging me the same price....
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I can understand your frustration, while not everything is there in place, there has been progress. We are working to resolve transitional issues every day. The speed you ment...

1.8
Product
Frontier Communications Fios Bundle
#919605
I finally had enough of Frontier when my former Verizon FIOS bill went from $188 per month to $244 per month in 3 months. Frontier comment was that is our price now. OK, we dropped them like a hot potato and switched to a competitor. Then, 3 months later we get a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can assist you with receiving return kits for your equipment and any billing concerns you may have. Please send us an email to AskFrontier@ftr.com with the subject A...

1.8
Product
Frontier Communications Fios Bundle
I liked
  • Leaving
I didn't like
  • Customer service
#918329
I had finally had it with outages and lies and no shows (and the one guy that did show was drunk and ended up falling asleep in his van in my driveway), so I quit the TV and Phone in June.I am still being billed for those services. It is always "wait one more billing...
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Anonymous
Anonymous

My service with them is discontinued and they keep billing me as if I have service for 7 months now. They say they will call back and never do to clear it up and the two times...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about the experience you have had. We can certainly look into this for you and assist with a resolution. Please send us an email to AskFrontier@...

1.4
Product
Frontier Communications Fios Bundle
I didn't like
  • Customer service and billing competence
#917996
Cable box started cutting off numerous times each & every day.Called repair; after 2 wks their fix - send a new box. Wrong box so send another box. 2 hours on the phone with repair; box is no good so they send another box. This box does same as last box. Plead for a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about your experience. We are here to help you with your TV service. Please send us an email to AskFrontier@ftr.com with the subject ATTN:Tim/Krystle...

Anonymous
Anonymous

Frontier is the absolute worst. We went for a week without TV or internet. The customer disservice reps are liars. Several times promised a callback but never got one. The...

1.4
Product
Frontier Communications Fios Bundle
#917649
Verizon was fine.Problem started on April 1 2016 Frontier to cheap to buy the software from verizon and used their own. They placed that software on verizons hardware. And then assumed it would work. Apple and Microsoft: Try merging these two together and see what...
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1.5
Product
Frontier Communications Fios Bundle
I liked
  • Ag of florida swat team reps for frontier
I didn't like
  • Ohio customer service
#916842
I have had Verizon for over 20 years and FiOS for almost 10 years. The sold to Frontier and everything changes! I move a month and a half ago and kept my contract and all services exactly the same. I have paid about $240 every month for over 4 years for all services in...
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gfurguson
gfurguson

Addendum to my posting yesterday. I have been in contact with Frontier today to a rep (other than Tim) who has tried to assist me for some time now. I was just advised that th...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

That definitely sounds like a billing mistake and we'd like to see what we can do to help turn that around. Can you send us an email at askfrontier@ftr.com with the subject o...

1.7
Product
Frontier Communications Fios Bundle
I liked
  • Fios picture is great
  • Fiber
I didn't like
  • Miserable transition process for verizon customers
  • Being told one thing and delivered another
  • Indifference to complaints
#914572
I was a verizon customer in TX.I called to cancel my svc b4 the Frontier changeover because I was moving. I received a confirmation email that stated I would receive a credit. Shortly after I moved ai received a bill from Frontier. I assumed it was legit and tried to...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can look into this billing concern and assist. Please send us an email to AskFrontier@ftr.com with the subject ATTN:Tim/Krystle so my team can look into what is goin...

Watford City, North Dakota
Product
Frontier Communications Fios Bundle
#906067
Had Verizon Fios internet 75/75 and Top tier HD TV package for years. They transition to Frontier. The on screen programming guide sucked, VOD not available, lost purchased movies. Internet speeds seemed to lag big time in the evening. The first billing was incorrect....
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly look into this billing concern for you and assist. Please email us at AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help you ge...

1.0
Product
Frontier Communications Fios Bundle
I didn't like
  • Poor transition
  • Poor customer service
  • Poor programming
#905401