Manufacturer: Frontier Communications Category: Bundles Clear all filters (96 of 96 reviews match)
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I cancelled my service and returned my equipment 1/24/17. I had a credit of $200.00 which they told me that I may have to wait 90 days to get my refund. Today I called, "the check was mailed 10 days ago" OK where is it?, sent to another lady, "oh we have to send your...
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They have billed me wrong or inconsistantly, rased my rates wotjout provocation or notice, when I called in to comain and discontinue because my 2- Year-Contract with Verizon Fios had already expired yet they offered a (No-Contract at a (1-Year-Term-Bo-Contract)...
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beware of this company for false billing.changed over from Verizon late DEC at frontiers request ..over the last couple years i paid Verizon about 230 dollars a month .. when i communicated with frontier i was told my new bill would be around 162 .00 per month .. got a...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about your billing issues. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assi...

Frontier Communications Fios Bundle Review

#857084
1.3
Why am i payong full price for service i did NOT receive.?? Thanks to their faulty internet, my kids managed to rack up over 3 hundred dollars on our phone bill by streaming videos over my wireless carrier WiFi versus Verios Fios (Frontier) wifi....now i need to pay full price for crappy service...JEEZUZ CRIST!!!
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Frontier Communications Fios Bundle Review

#850559
1.0
Almost satanic... The whole ordeal is very strange indeed. Be afraid, be very afraid. Change your cable / Internet company fast. They make me sick. Shame on you Verizon and Frontier! Unbelievable criminal greed mongrals. God bless you whoever you are. You gonna need it!
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Frontier Communications Fios Bundle Review

#845217
The worst experience in my life! How a company can be such incompetent. I have no tv and Internet since 04/05 and nobody can solve my problem. They send the bills, but no service.... *** I hate you.
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Frontier Communications Fios Bundle Review

#843746
1.4
Internet goes out a lot not getting speeds I paid for TERRIBLE CUSTOMER SERVICE still no TV over a month later It's weird how they were able to get the bill to me 2 weeks early but not what I'm paying for
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Our Frontier FIOS Cable, Internet and Telephone is completely out and when I called technical support yesterday, I was told there was a break in the line and that it will be 4 days before they can get someone out to find and correct the issue. We have put up with the...
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1.4
I didn't like
  • Cannot seem to fix the problem
#993127
I was a Fios customer from Virginia. Since I enjoy Fios. I decided to sign up when I moved to Florida . I had to wait 11 days for installation, installer came could not complete job. I had to wait an additional day. The phone service was never installed waited 2 months...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about the experience you had with your installation and that you have not yet received your gift card. Please send us an email to AskFrontier@ftr.com...

2.8
I liked
  • Product good
  • Gabe-when of the techs
I didn't like
  • Contract
  • You not satisfying your contracts
  • Too high pricing
#990213
I was a Verizon customer with no issues.Frontier took over and everything stopped workin I lost purchased movies no menu to my tv service and tv video freezing unable to switch Verizon email or sign up for frontier email service because confirmation was sent to my...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good afternoon,We'd certainly like to see what we can do regarding these troubles and can definitely see what compensation can be offered regarding any current troubles. Plea...

I have been on the phone with Frontier trying to sort out their billing mistakes for over an hour.For the 2nd month in a row. Bill is over double what it should be and apparently the fixes they made last month they only applied half, so they have the nerve to say we...
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Vitaechel

Vitaechel So responded to askfrontier a week ago. After they asked for more information I have not heard from them since the 18th despite 2 further emails from me asking if they had mad...

FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good Morning,After reading your post, I am very concerned with the items listed as well as your overall experience. We'd be happy to help you with this. Please email us direct...

1.0
I didn't like
  • Customer service
  • Internet
  • Product does not meet advertised speed
#988767
While calling for problems with my tv a sales representative got on the phone to sell me something.I adamantly told her I couldn't afford any more than what I was paying monthly now so if she could get it for me without increasing my payment she could do it. I didn't...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good morning,Let's have our team here take a direct look at those billing concerns. Please reach out via email to askfrontier@ftr.com with a subject of ATTN Tim/Krystle, so w...

Chino Hills California I was told I would receive phone internet and cable for 153.00 a month.I got it on 11/5/16 I never received my phone service on the phone hours and hours calling every day nothing solved only to find out my bill is 253.00 a month I cancled and...
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Anonymous

Anonymous We are also being billed for services not requested and overcharged. When is the State of California going to shut this fraud machine down.

1.4
I didn't like
  • Monopoly
  • I hated it
  • Un-empowered front line
#987226
Since they took over Verizon I have had to call them every month over my bill.They tell me they will give me discounts and my bill will be lower but then the next month when I get my bill it is higher then the last month. This has happened for 7 consecutive months now...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
We apologize for the billing issues you've run into and would like to have a member of our team help take a closer look at these issues. Please send us an email at askfrontie...

2.1
I liked
  • Fios
I didn't like
  • Billing and customer service
#985180