Product: Frontier Communications Fios Bundle Clear all filters (110 of 110 reviews match)
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Once again Frontier lied to me and provided horrible support.Every time I call them they promise to help me and always screw up my billing and services. They are poor untrained customer service and technical support. I really feel sorry for anyone working for the...
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Anonymous
Leon DiJusticia

For well over a decade I have suffered the abuse of the strangling monopoly Frontier Communications has had on my market.With three voice lines and my business DSL with 6 stat...

2.0
Product
Frontier Communications Fios Bundle
I liked
  • Internet speed
  • Quality of picture
  • Features
I didn't like
  • Poor untrained technical service
  • Customer service did not care about customer
  • Lack of knowledge by employees
#1139561
We were quoted $110.98 for phone, internet (75/75), and Ultimate TV.The first bill we received was $422.57. Many hours on the phone trying to get the issue resolved went nowhere, even though they were able to pull the quote up on the notes. We were told many excuses,...
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2.6
Product
Frontier Communications Fios Bundle
#1115570
Also the transition from Verizon Fios to Frontier was terrible as well. It wasn't seem-less and painless as they said it would be its just been full of headaches and problems since. I often wonder why I pay them to provide me with mediocre service. Also they didn't...
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Product
Frontier Communications Fios Bundle
#1112237

Frontier Communications - Frontier bait and switch

#1125367
I ordered new service from Frontier and the residential Service order contract I signed and agreed to stated my monthly bill was going to be $115 a month. It turned out to be closer to $145 per month after all the junk fees. I cancelled prior to paying first bill and now being forced to pay early termination fees.
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Frontier Communications Fios Bundle Review

#857084
1.3
Details
Why am i payong full price for service i did NOT receive.?? Thanks to their faulty internet, my kids managed to rack up over 3 hundred dollars on our phone bill by streaming videos over my wireless carrier WiFi versus Verios Fios (Frontier) wifi....now i need to pay full price for crappy service...JEEZUZ CRIST!!!
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Advertised vs Delivered
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Discounts and Special Offers
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Frontier Communications Fios Bundle Review

#850559
1.0
Details
Almost satanic... The whole ordeal is very strange indeed. Be afraid, be very afraid. Change your cable / Internet company fast. They make me sick. Shame on you Verizon and Frontier! Unbelievable criminal greed mongrals. God bless you whoever you are. You gonna need it!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications Fios Bundle Review

#845217
The worst experience in my life! How a company can be such incompetent. I have no tv and Internet since 04/05 and nobody can solve my problem. They send the bills, but no service.... *** I hate you.
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In June 2017 I received a flyer at my home from Frontier.It offered triple play for 60 a month for 6 months and 90 a month for the next 18 months there was no contract an startz was included for free for two years. I called the number and they told me the channels...
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Product
Frontier Communications Fios Bundle
#1094485
We are moving from our home in Keller, TX and called to disconnect our cable and internet service Aug.10th. We were informed that we would continue to be billed until the end of the month 8/31, even though we will have vacated the address and will not be using the...
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1.1
Product
Frontier Communications Fios Bundle
#1082313
My husband passed away, and fios was under his name when try to stop service, they tell me i cant close it because im not on the account. So i sent two faxs of my husbsnd death certificate, they stll take my money with automatic payments. When call them they say my...
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Anonymous
Anonymous

I'm very sorry for the loss of your husband.Unfortunately, you have mishandled this situation.You should have begun a paper trail immediately upon his passing.There is, absolu...

Product
Frontier Communications Fios Bundle
#1077781
I am sick and FRUSTRATED in the fact that corporations force customers to "bundle" services you dont even need!!!!I am paying $45+ a momth for phone and voice service i dont use! If you want just tv and internet? You end up paying almost $200 a month!!!! Im soooooo...
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1.0
Product
Frontier Communications Fios Bundle
#1073479
We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised.I left a voice mail 2x on separate days for their rep. George, who's canvassing my neighborhood in CT, and he has NOT called...
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1.4
Product
Frontier Communications Fios Bundle
I didn't like
  • Bait and switch pratices
#1056094
The transition from Fios to Frontier in the Dallas Ft Worth area was sloppy, yet we were patient. Channels of packages we had signed up for with Fios appeared and disappeared and reappeared. All of our purchases, movies, vanished. No explanation other than the "Thank...
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1.0
Product
Frontier Communications Fios Bundle
I didn't like
  • Overcharged 2500 but not compensated for loss of our purchases
  • No direction on what to do with fios equipment
  • Our voluntary termination and theirs of by 5 months
#1051484
I still got charged for a april_ may bill even though I cancled all frontiour services on march 13, with my billing cycle ending on the 15th of every month. THEY ARE A RIP OFF IN COUSTOMER SERVICE AND OVER CHARGING So glad to be done with you FRONTIER COMMUNICATIONS...
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1.0
Product
Frontier Communications Fios Bundle
#1049024