Manufacturer: Frontier Communications Category: Bundles Clear all filters (102 of 102 reviews match)
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We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised.I left a voice mail 2x on separate days for their rep. George, who's canvassing my neighborhood in CT, and he has NOT called...
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1.4
Product
Frontier Communications Fios Bundle
I didn't like
  • Bait and switch pratices
#1056094
The transition from Fios to Frontier in the Dallas Ft Worth area was sloppy, yet we were patient. Channels of packages we had signed up for with Fios appeared and disappeared and reappeared. All of our purchases, movies, vanished. No explanation other than the "Thank...
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1.0
Product
Frontier Communications Fios Bundle
I liked
  • Prompt notification before hand of frontier taking over
I didn't like
  • No direction on what to do with fios equipment
  • Overcharged 2500 but not compensated for loss of our purchases
  • Loss of purchased movies from day one of transition
#1051484
I still got charged for a april_ may bill even though I cancled all frontiour services on march 13, with my billing cycle ending on the 15th of every month. THEY ARE A RIP OFF IN COUSTOMER SERVICE AND OVER CHARGING So glad to be done with you FRONTIER COMMUNICATIONS...
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1.0
Product
Frontier Communications Fios Bundle
#1049024

Frontier Communications Fios Bundle Review

#857084
1.3
Why am i payong full price for service i did NOT receive.?? Thanks to their faulty internet, my kids managed to rack up over 3 hundred dollars on our phone bill by streaming videos over my wireless carrier WiFi versus Verios Fios (Frontier) wifi....now i need to pay full price for crappy service...JEEZUZ CRIST!!!
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Frontier Communications Fios Bundle Review

#850559
1.0
Almost satanic... The whole ordeal is very strange indeed. Be afraid, be very afraid. Change your cable / Internet company fast. They make me sick. Shame on you Verizon and Frontier! Unbelievable criminal greed mongrals. God bless you whoever you are. You gonna need it!
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Frontier Communications Fios Bundle Review

#845217
The worst experience in my life! How a company can be such incompetent. I have no tv and Internet since 04/05 and nobody can solve my problem. They send the bills, but no service.... *** I hate you.
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Frontier Communications Fios Bundle Review

#843746
1.4
Internet goes out a lot not getting speeds I paid for TERRIBLE CUSTOMER SERVICE still no TV over a month later It's weird how they were able to get the bill to me 2 weeks early but not what I'm paying for
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All our horrors began as Verizion was sold to Frontier The take over was completely botched on every level by Frontier 1 We had been in Limbo for over 3 mos not able see bill on TV system and bills have not been coming 2 When I called spoke to Frontier CS Agent right...
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1.7
Product
Frontier Communications Fios Bundle
I liked
  • Fios
I didn't like
  • Frontier is the worst company on the planet
  • Frontier communications take over of verizion fios
  • Frontier destroyed a great brand
#1044119
2) - FIOS Digital Voice: saved preferences get lost. On one Set Top box, initiating caller ID/screening causes a general reset that loops, eventually sorting itself out sans preferences. Internet: Will not cast video. Did cast music. Should be able to get Caller ID on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the issues you are experiencing with your service. If you need any further help, please send us an email to AskFrontier@ftr.com with the subjec...

2.1
Product
Frontier Communications Fios Bundle
I liked
  • Fios techs professionality
  • Polite people
I didn't like
  • Unstable favorites settings
  • Recurring identical problems
  • Robocalls - continuous
#1043660
Called the company to get better pricing for the FIOS bundle I had. Was told they would lower my monthly bill and give me more channels and up my internet speed to 150/150 for a savings of around $20 a month. It was a month of horrors. The first visit by the tech...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry for the experience you have had with your service and bill. If you need any further help, please send us an email to AskFrontier@ftr.com with the subject Pis...

1.7
Product
Frontier Communications Fios Bundle
I didn't like
  • I am furious
#1042290
I cancelled my service and returned my equipment 1/24/17. I had a credit of $200.00 which they told me that I may have to wait 90 days to get my refund. Today I called, "the check was mailed 10 days ago" OK where is it?, sent to another lady, "oh we have to send your...
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1.0
Product
Frontier Communications Fios Bundle
#1036992
They have billed me wrong or inconsistantly, rased my rates wotjout provocation or notice, when I called in to comain and discontinue because my 2- Year-Contract with Verizon Fios had already expired yet they offered a (No-Contract at a (1-Year-Term-Bo-Contract)...
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1.2
Product
Frontier Communications Fios Bundle
#1009957
beware of this company for false billing.changed over from Verizon late DEC at frontiers request ..over the last couple years i paid Verizon about 230 dollars a month .. when i communicated with frontier i was told my new bill would be around 162 .00 per month .. got a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about your billing issues. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assi...

1.0
Product
Frontier Communications Fios Bundle
#1004745
Our Frontier FIOS Cable, Internet and Telephone is completely out and when I called technical support yesterday, I was told there was a break in the line and that it will be 4 days before they can get someone out to find and correct the issue. We have put up with the...
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1.4
Product
Frontier Communications Fios Bundle
I didn't like
  • Cannot seem to fix the problem
#993127