Product: Frontier Communications Fios Bundle Clear all filters (106 of 106 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
In June 2017 I received a flyer at my home from Frontier.It offered triple play for 60 a month for 6 months and 90 a month for the next 18 months there was no contract an startz was included for free for two years. I called the number and they told me the channels...
Read more
Product
Frontier Communications Fios Bundle
#1094485
We are moving from our home in Keller, TX and called to disconnect our cable and internet service Aug.10th. We were informed that we would continue to be billed until the end of the month 8/31, even though we will have vacated the address and will not be using the...
Read more
1.1
Product
Frontier Communications Fios Bundle
#1082313
My husband passed away, and fios was under his name when try to stop service, they tell me i cant close it because im not on the account. So i sent two faxs of my husbsnd death certificate, they stll take my money with automatic payments. When call them they say my...
Read more
Anonymous
Anonymous

I'm very sorry for the loss of your husband.Unfortunately, you have mishandled this situation.You should have begun a paper trail immediately upon his passing.There is, absolu...

Product
Frontier Communications Fios Bundle
#1077781

Frontier Communications Fios Bundle Review

#857084
1.3
Details
Why am i payong full price for service i did NOT receive.?? Thanks to their faulty internet, my kids managed to rack up over 3 hundred dollars on our phone bill by streaming videos over my wireless carrier WiFi versus Verios Fios (Frontier) wifi....now i need to pay full price for crappy service...JEEZUZ CRIST!!!
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications Fios Bundle Review

#850559
1.0
Details
Almost satanic... The whole ordeal is very strange indeed. Be afraid, be very afraid. Change your cable / Internet company fast. They make me sick. Shame on you Verizon and Frontier! Unbelievable criminal greed mongrals. God bless you whoever you are. You gonna need it!
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications Fios Bundle Review

#845217
The worst experience in my life! How a company can be such incompetent. I have no tv and Internet since 04/05 and nobody can solve my problem. They send the bills, but no service.... *** I hate you.
Comment
Show

Frontier Communications Fios Bundle Review

#843746
1.4
Details
Internet goes out a lot not getting speeds I paid for TERRIBLE CUSTOMER SERVICE still no TV over a month later It's weird how they were able to get the bill to me 2 weeks early but not what I'm paying for
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I am sick and FRUSTRATED in the fact that corporations force customers to "bundle" services you dont even need!!!!I am paying $45+ a momth for phone and voice service i dont use! If you want just tv and internet? You end up paying almost $200 a month!!!! Im soooooo...
Read more
1.0
Product
Frontier Communications Fios Bundle
#1073479
We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised.I left a voice mail 2x on separate days for their rep. George, who's canvassing my neighborhood in CT, and he has NOT called...
Read more
1.4
Product
Frontier Communications Fios Bundle
I didn't like
  • Bait and switch pratices
#1056094
The transition from Fios to Frontier in the Dallas Ft Worth area was sloppy, yet we were patient. Channels of packages we had signed up for with Fios appeared and disappeared and reappeared. All of our purchases, movies, vanished. No explanation other than the "Thank...
Read more
1.0
Product
Frontier Communications Fios Bundle
I liked
  • Prompt notification before hand of frontier taking over
I didn't like
  • No direction on what to do with fios equipment
  • Loss of purchased movies from day one of transition
  • Overcharged 2500 but not compensated for loss of our purchases
#1051484
I still got charged for a april_ may bill even though I cancled all frontiour services on march 13, with my billing cycle ending on the 15th of every month. THEY ARE A RIP OFF IN COUSTOMER SERVICE AND OVER CHARGING So glad to be done with you FRONTIER COMMUNICATIONS...
Read more
1.0
Product
Frontier Communications Fios Bundle
#1049024
All our horrors began as Verizion was sold to Frontier The take over was completely botched on every level by Frontier 1 We had been in Limbo for over 3 mos not able see bill on TV system and bills have not been coming 2 When I called spoke to Frontier CS Agent right...
Read more
1.7
Product
Frontier Communications Fios Bundle
I liked
  • Fios
I didn't like
  • Frontier communications take over of verizion fios
  • Frontier is the worst company on the planet
  • Frontier destroyed a great brand
#1044119
2) - FIOS Digital Voice: saved preferences get lost. On one Set Top box, initiating caller ID/screening causes a general reset that loops, eventually sorting itself out sans preferences. Internet: Will not cast video. Did cast music. Should be able to get Caller ID on...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the issues you are experiencing with your service. If you need any further help, please send us an email to AskFrontier@ftr.com with the subjec...

2.1
Product
Frontier Communications Fios Bundle
I liked
  • Polite people
  • Fios techs professionality
I didn't like
  • Recurring identical problems
  • Fios system stability under frontier
  • Robocalls - continuous
#1043660
Called the company to get better pricing for the FIOS bundle I had. Was told they would lower my monthly bill and give me more channels and up my internet speed to 150/150 for a savings of around $20 a month. It was a month of horrors. The first visit by the tech...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry for the experience you have had with your service and bill. If you need any further help, please send us an email to AskFrontier@ftr.com with the subject Pis...

1.7
Product
Frontier Communications Fios Bundle
I didn't like
  • I am furious
#1042290