Product: Frontier Communications Fios Bundle Clear all filters (0 of 120 reviews match)
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I'd like to make you aware of a situation I just experienced with Frontier Communications. I cancelled my services with them the third week of September. They senT US cancellation boxes with a self addressed label. We told them our new service would begin Oct 2. We...
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1.1
Product
Frontier Communications Fios Bundle
I liked
  • It when it was verizon
I didn't like
  • Customer serice and the false promises
  • Retention & csr team scripted not free to act
  • Agents need verbiage to explain issues providing service
#1376737
So it cost us over $600 for one month service. Think they ruined Verizons good reputation. Which we had for over 14 years in Massachusetts. This Florida company is not Verizon's perfect son. Will not use their cable FiOS again. Trouble is we lost our phone service and...
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Product
Frontier Communications Fios Bundle
#1359837
This company rips you off. I was a Version customer who unfortunately fell into this crooked company. First they took away my service that I had with Verizon. Charged me as much as $400.00 for a month of service which was $175.00 wit Verizon. When calling customer...
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1.0
Product
Frontier Communications Fios Bundle
I liked
  • Getting rid of frontier
I didn't like
  • Unethical business practices
  • Inability to make things right
  • False billing pratice
#1289320
I usually do not file complaints, but this has been the most frustrating process ever.Canceled service with Frontier 09/29/2017 and have returned all equipment, but I still get letters that I am past due and they will send me to collections. I have spent hours and...
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Product
Frontier Communications Fios Bundle
#1184294
I've been trying to get my cable bill lowered several times.It gets lowered for maybe a few months, then back up it goes. This last experience I called to tell the Rep I thought $182.00 +/- is way too high. She put together another package that lowered the bill to...
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1.3
Product
Frontier Communications Fios Bundle
I didn't like
  • Super slow speed internet
  • Reps have no idea about their job or products
#1144900
Once again Frontier lied to me and provided horrible support.Every time I call them they promise to help me and always screw up my billing and services. They are poor untrained customer service and technical support. I really feel sorry for anyone working for the...
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Anonymous
Leon DiJusticia

For well over a decade I have suffered the abuse of the strangling monopoly Frontier Communications has had on my market.With three voice lines and my business DSL with 6 stat...

2.0
Product
Frontier Communications Fios Bundle
I liked
  • Internet speed
  • Quality of picture
  • Features
I didn't like
  • Customer service did not care about customer
  • Poor untrained technical service
  • Calls disconnected
#1139561
More than a decade later we still do not have fiber optic lines and yet we are STILL charged the same amount as customers who do have FIOS. We have been willing to bundle phone, tv, internet for years, but have never had the opportunity because they WILL NOT UPDATE...
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1.6
Product
Frontier Communications Fios Bundle
I didn't like
  • Being charged 70 dollars per month for non fios phone lines
#1127333
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Frontier Communications - Frontier bait and switch

I ordered new service from Frontier and the residential Service order contract I signed and agreed to stated my monthly bill was going to be $115 a month. It turned out to be closer to $145 per month after all the junk fees. I cancelled prior to paying first bill and now being forced to pay early termination fees.
Product
Frontier Communications Fios Bundle
#1125367
We were quoted $110.98 for phone, internet (75/75), and Ultimate TV.The first bill we received was $422.57. Many hours on the phone trying to get the issue resolved went nowhere, even though they were able to pull the quote up on the notes. We were told many excuses,...
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2.6
Product
Frontier Communications Fios Bundle
#1115570
Also the transition from Verizon Fios to Frontier was terrible as well. It wasn't seem-less and painless as they said it would be its just been full of headaches and problems since. I often wonder why I pay them to provide me with mediocre service. Also they didn't...
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Product
Frontier Communications Fios Bundle
#1112237