Manufacturer: Frontier Communications Category: Bundles Clear all filters (92 of 92 reviews match)
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They have billed me wrong or inconsistantly, rased my rates wotjout provocation or notice, when I called in to comain and discontinue because my 2- Year-Contract with Verizon Fios had already expired yet they offered a (No-Contract at a (1-Year-Term-Bo-Contract) agreement to anount to Approximately $104- per month for my old Fios Bundle Package equivalent using their equipment that I purchaced from Verizon, thus my next (new-current bill) of...
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beware of this company for false billing.changed over from Verizon late DEC at frontiers request ..over the last couple years i paid Verizon about 230 dollars a month .. when i communicated with frontier i was told my new bill would be around 162 .00 per month .. got a bill for 566.89 ..they are telling me to pay that bill and MAYBE it will get resolved in 3-4 months ..i think this is their policy to where consumers down to just pay whatever...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about your billing issues. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assi...

Our Frontier FIOS Cable, Internet and Telephone is completely out and when I called technical support yesterday, I was told there was a break in the line and that it will be 4 days before they can get someone out to find and correct the issue. We have put up with the increasing cost, reduction in channels, aging equipment and poor technical phone service since Frontier took over our Verizon account, but this is the straw that broke the camels...
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1.4
I didn't like
  • Cannot seem to fix the problem
#993127

Frontier Communications Fios Bundle Review

#857084
1.3
Why am i payong full price for service i did NOT receive.?? Thanks to their faulty internet, my kids managed to rack up over 3 hundred dollars on our phone bill by streaming videos over my wireless carrier WiFi versus Verios Fios (Frontier) wifi....now i need to pay full price for crappy service...JEEZUZ CRIST!!!
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Frontier Communications Fios Bundle Review

#850559
1.0
Almost satanic... The whole ordeal is very strange indeed. Be afraid, be very afraid. Change your cable / Internet company fast. They make me sick. Shame on you Verizon and Frontier! Unbelievable criminal greed mongrals. God bless you whoever you are. You gonna need it!
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Frontier Communications Fios Bundle Review

#845217
The worst experience in my life! How a company can be such incompetent. I have no tv and Internet since 04/05 and nobody can solve my problem. They send the bills, but no service.... *** I hate you.
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Frontier Communications Fios Bundle Review

#843746
1.4
Internet goes out a lot not getting speeds I paid for TERRIBLE CUSTOMER SERVICE still no TV over a month later It's weird how they were able to get the bill to me 2 weeks early but not what I'm paying for
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I was a Fios customer from Virginia. Since I enjoy Fios. I decided to sign up when I moved to Florida . I had to wait 11 days for installation, installer came could not complete job. I had to wait an additional day. The phone service was never installed waited 2 months to get that done correctly.Frontier had the audacity to charge me for it. I was supposed to have free installation,and free activation.Since I was a continuing customer. After 3...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the experience you had with your installation and that you have not yet received your gift card. Please send us an email to AskFrontier@ftr.com...

2.8
I liked
  • Gabe-when of the techs
  • Product good
I didn't like
  • Too high pricing
  • Being lied to for the last 2 yrs
  • You not satisfying your contracts
#990213
I was a Verizon customer with no issues.Frontier took over and everything stopped workin I lost purchased movies no menu to my tv service and tv video freezing unable to switch Verizon email or sign up for frontier email service because confirmation was sent to my Verizon email, which when accessing the Verizon app it directed me to the frontier app which sent me back in a circle to Verizon app. When I called and finally got through all I got...
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FrontierComCares

FrontierComCares Good afternoon,
We'd certainly like to see what we can do regarding these troubles and can definitely see what compensation can be offered regarding any current troubles. ...

I have been on the phone with Frontier trying to sort out their billing mistakes for over an hour.For the 2nd month in a row. Bill is over double what it should be and apparently the fixes they made last month they only applied half, so they have the nerve to say we should pay a late fee for their mistake! The internet is slow compared to ATT despite being charged for 100/100 (never even close) and both the tv and internet keep dropping out....
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Vitaechel

Vitaechel So responded to askfrontier a week ago. After they asked for more information I have not heard from them since the 18th despite 2 further emails from me asking if they had mad...

FrontierComCares

FrontierComCares Good Morning,
After reading your post, I am very concerned with the items listed as well as your overall experience. We'd be happy to help you with this. Please email us di...

1.0
I didn't like
  • Product does not meet advertised speed
  • Charges are not as they were described
  • Customer service
#988767
While calling for problems with my tv a sales representative got on the phone to sell me something.I adamantly told her I couldn't afford any more than what I was paying monthly now so if she could get it for me without increasing my payment she could do it. I didn't think anything about it and then when I received my bill. It had doubled . I was in shock. I called for a supervisor and they said it was Frontier pricing and they would correct it....
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FrontierComCares

FrontierComCares Good morning,
Let's have our team here take a direct look at those billing concerns. Please reach out via email to askfrontier@ftr.com with a subject of ATTN Tim/Krystle, ...

Chino Hills California I was told I would receive phone internet and cable for 153.00 a month.I got it on 11/5/16 I never received my phone service on the phone hours and hours calling every day nothing solved only to find out my bill is 253.00 a month I cancled and received my bill and its 525.75 for 15 days I'm have been on the phone now waiting 3 hours nothing ever gets solved I will be reporting to Department of Consumer Protection and...
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Anonymous

Anonymous We are also being billed for services not requested and overcharged. When is the State of California going to shut this fraud machine down.

1.4
I didn't like
  • I hated it
  • Un-empowered front line
  • Monopoly
#987226
Since they took over Verizon I have had to call them every month over my bill.They tell me they will give me discounts and my bill will be lower but then the next month when I get my bill it is higher then the last month. This has happened for 7 consecutive months now and I am at almost 300.00 a month and I can't afford it but I am in a contract so they have me. I am going to file a complaint as soon as I find out where to do it. They are the...
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FrontierComCares

FrontierComCares We apologize for the billing issues you've run into and would like to have a member of our team help take a closer look at these issues. Please send us an email at askfrontie...

2.1
I liked
  • Fios
I didn't like
  • Billing and customer service
#985180
I was assured by both reps that as an old customer of Verizon I was being "grandfathered" in with same rates and package, and this information was reflected in my account at Frontier. However I just received my new bill and it is $20./month higher and is not what I was promised by Frontier reps. As it is a Sunday, and their offices are closed, I must battle them next week. Isn't it absured that their phone lines are not open, considering the massive problems customers have had when they bought out Verizon Fios...
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2.0
I didn't like
  • Went back on their word re monthly rate and pkg
  • Refusal to honor existing contract
#954214