While calling for problems with my tv a sales representative got on the phone to sell me something.I adamantly told her I couldn't afford any more than what I was paying monthly now so if she could get it for me without increasing my payment she could do it. I didn't think anything about it and then when I received my bill. It had doubled . I was in shock. I called for a supervisor and they said it was Frontier pricing and they would correct it....
Chino Hills California I was told I would receive phone internet and cable for 153.00 a month.I got it on 11/5/16 I never received my phone service on the phone hours and hours calling every day nothing solved only to find out my bill is 253.00 a month I cancled and received my bill and its 525.75 for 15 days I'm have been on the phone now waiting 3 hours nothing ever gets solved I will be reporting to Department of Consumer Protection and...
Since they took over Verizon I have had to call them every month over my bill.They tell me they will give me discounts and my bill will be lower but then the next month when I get my bill it is higher then the last month. This has happened for 7 consecutive months now and I am at almost 300.00 a month and I can't afford it but I am in a contract so they have me. I am going to file a complaint as soon as I find out where to do it. They are the...
Why am i payong full price for service i did NOT receive.?? Thanks to their faulty internet, my kids managed to rack up over 3 hundred dollars on our phone bill by streaming videos over my wireless carrier WiFi versus Verios Fios (Frontier) wifi....now i need to pay full price for crappy service...JEEZUZ CRIST!!!
Almost satanic... The whole ordeal is very strange indeed. Be afraid, be very afraid. Change your cable / Internet company fast. They make me sick. Shame on you Verizon and Frontier! Unbelievable criminal greed mongrals. God bless you whoever you are. You gonna need it!
Internet goes out a lot not getting speeds I paid for TERRIBLE CUSTOMER SERVICE still no TV over a month later It's weird how they were able to get the bill to me 2 weeks early but not what I'm paying for
I was assured by both reps that as an old customer of Verizon I was being "grandfathered" in with same rates and package, and this information was reflected in my account at Frontier. However I just received my new bill and it is $20./month higher and is not what I was promised by Frontier reps. As it is a Sunday, and their offices are closed, I must battle them next week. Isn't it absured that their phone lines are not open, considering the massive problems customers have had when they bought out Verizon Fios...
In both instances I was informed that as an exisiting Verizon customer I was being "grandfathered" in with old package and rates to remain the same under Frontier contract. Both reps said that information showed in their computers. However, just received my first bill, and the rates have increased over $20./month. As they are not open on Sundays, which is ridiculous considering the multitude of problems customers have had since they bought out Verizon Fios...
My new TV bundle came on October 21.I have the promised high speed but the TV went to black the same afternoon. Two techs tried to fix the problem and gave up. One wrote a ticket for a tech to show up at home @ 4PM but never showed. I called and was told a new STB will be delivered on the 26th as current STB will not work with bundle. No call to let me know about the tech not arriving! This all started when I was offered the bundle to correct...
FRONTIER... WE DON'T EVEN SPEAK THIS NAME IN OUR HOUSE.. THE NAMES BRINGS UP SO MUCH FRUSTRATION... THEY OVERBILLED.. TRIPLE BILLED US... ON AND ON.. HUNDREDS OF HOURS ON CHAT AND ON THE PHONE...WE CANCELLED OUR SERVICE.. AND YET TO RECEIVE THE CLOSE TO ONE THOUSAND DOLLARS THEY OWE US... STARTED A COMPLAINT WITH THE STATE ATTORNEY GENERAL AND CRICKETS THERE.... STARTED A COMPLAINT WITH THE FCC AND TOOK A WHILE INCLUDING AN EXTENSION THE F-TIER...
So when Verizon sold FIOS to Frontier, we are stuck with Frontier unless we want Time Warner which has it own problems. I have probably spent a total of 20 hours on the phone and chatting with Frontier to resolve issues to the point that once I called and the cut off my phone service for over a week. Billing issues and TV reception issues are making it difficult to continue but the only choice is Direct TV but they don't have the ability to...
Like most I too was forced to Frontier without notice by Verizon.I could never get their mobile app to work. On April 26, 2016 I submitted an order to cancel all services except internet. We switched to Directv. They tell me they have to send a tech to the house to do the disconnect. This didn't happen till almost 2 months later. Meanwhile I'm still getting billed for services I cancelled in April. Here it is October 2016, six months later, and...
We have had major issues with billing ever since Frontier bought Verizon services in Florida!The bill has doubled, and we have not added any services. We have actually tried to take away service, and the bill has remained double the price! I call every month and spend over 2 hours on customer service trying to get it straightened out, and each time I think it has been resolved. Tonight was the last straw.....after spending three days and almost...
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