Product: Frontier Communications Fios Bundle Clear all filters (110 of 110 reviews match)
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All our horrors began as Verizion was sold to Frontier The take over was completely botched on every level by Frontier 1 We had been in Limbo for over 3 mos not able see bill on TV system and bills have not been coming 2 When I called spoke to Frontier CS Agent right...
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1.7
Product
Frontier Communications Fios Bundle
I liked
  • Fios
I didn't like
  • Frontier destroyed a great brand
  • Frontier is the worst company on the planet
  • Frontier communications take over of verizion fios
#1044119
2) - FIOS Digital Voice: saved preferences get lost. On one Set Top box, initiating caller ID/screening causes a general reset that loops, eventually sorting itself out sans preferences. Internet: Will not cast video. Did cast music. Should be able to get Caller ID on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the issues you are experiencing with your service. If you need any further help, please send us an email to AskFrontier@ftr.com with the subjec...

2.1
Product
Frontier Communications Fios Bundle
I liked
  • Polite people
  • Fios techs professionality
I didn't like
  • Unstable favorites settings
  • Recurring identical problems
  • Caller id quit and will not restart
#1043660
Called the company to get better pricing for the FIOS bundle I had. Was told they would lower my monthly bill and give me more channels and up my internet speed to 150/150 for a savings of around $20 a month. It was a month of horrors. The first visit by the tech...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry for the experience you have had with your service and bill. If you need any further help, please send us an email to AskFrontier@ftr.com with the subject Pis...

1.7
Product
Frontier Communications Fios Bundle
I didn't like
  • I am furious
#1042290

Frontier Communications Fios Bundle Review

#843746
1.4
Details
Internet goes out a lot not getting speeds I paid for TERRIBLE CUSTOMER SERVICE still no TV over a month later It's weird how they were able to get the bill to me 2 weeks early but not what I'm paying for
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Frontier Communications Fios Bundle Review

#842833
1.0
Details
Don't need 100 words to tell you this company stinks, they can't fix anything except keep billing you. My on-demand and caller ID has not worked since frontier took over from Verizon, if they don't get it fixed soon I will definitely be switching companies . At the rate you keep losing customers you will be bankrupt within one year, goodbye
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Frontier Communications Fios Bundle Review

#842665
1.0
Details
Just received montly statement for two months. Really. We did get disrupted service. And unable toresolvebut working hard statement. Yet frontier expects customer to payfull retail price. Should u/ I stay or should i go.?
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Frontier Communications Fios Bundle Review

#833304
1.0
Details
Verizon/Frontier Communications has commited what i consider to be intentional FRAUD. Verizon Fios changed to Frontier Communications without any notice. Immediately HD channels went to less than HD, internet speeds dropped to below dial up speed and flucuate on and off making them virtually unusable. Thanks Verizon you suck ! Switching ASAP and dumping you cellular as soon as possible.
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Billing Practices
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Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
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Website
I cancelled my service and returned my equipment 1/24/17. I had a credit of $200.00 which they told me that I may have to wait 90 days to get my refund. Today I called, "the check was mailed 10 days ago" OK where is it?, sent to another lady, "oh we have to send your...
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1.0
Product
Frontier Communications Fios Bundle
#1036992
They have billed me wrong or inconsistantly, rased my rates wotjout provocation or notice, when I called in to comain and discontinue because my 2- Year-Contract with Verizon Fios had already expired yet they offered a (No-Contract at a (1-Year-Term-Bo-Contract)...
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1.2
Product
Frontier Communications Fios Bundle
#1009957
beware of this company for false billing.changed over from Verizon late DEC at frontiers request ..over the last couple years i paid Verizon about 230 dollars a month .. when i communicated with frontier i was told my new bill would be around 162 .00 per month .. got a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about your billing issues. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assi...

1.0
Product
Frontier Communications Fios Bundle
#1004745
Our Frontier FIOS Cable, Internet and Telephone is completely out and when I called technical support yesterday, I was told there was a break in the line and that it will be 4 days before they can get someone out to find and correct the issue. We have put up with the...
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1.4
Product
Frontier Communications Fios Bundle
I didn't like
  • Cannot seem to fix the problem
#993127
I was a Fios customer from Virginia. Since I enjoy Fios. I decided to sign up when I moved to Florida . I had to wait 11 days for installation, installer came could not complete job. I had to wait an additional day. The phone service was never installed waited 2 months...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you had with your installation and that you have not yet received your gift card. Please send us an email to AskFrontier@ftr.com...

2.8
Product
Frontier Communications Fios Bundle
I liked
  • Product good
  • Gabe-when of the techs
I didn't like
  • Contract
  • Being lied to for the last 2 yrs
  • You not satisfying your contracts
#990213
I was a Verizon customer with no issues.Frontier took over and everything stopped workin I lost purchased movies no menu to my tv service and tv video freezing unable to switch Verizon email or sign up for frontier email service because confirmation was sent to my...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,We'd certainly like to see what we can do regarding these troubles and can definitely see what compensation can be offered regarding any current troubles. Plea...

Product
Frontier Communications Fios Bundle
#988975
I have been on the phone with Frontier trying to sort out their billing mistakes for over an hour.For the 2nd month in a row. Bill is over double what it should be and apparently the fixes they made last month they only applied half, so they have the nerve to say we...
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Vitaechel
Vitaechel

So responded to askfrontier a week ago. After they asked for more information I have not heard from them since the 18th despite 2 further emails from me asking if they had mad...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good Morning,After reading your post, I am very concerned with the items listed as well as your overall experience. We'd be happy to help you with this. Please email us direct...

1.0
Product
Frontier Communications Fios Bundle
I didn't like
  • Product does not meet advertised speed
  • Charges are not as they were described
  • Billing issues
#988767