Product: Frontier Communications Fios Bundle Clear all filters (0 of 120 reviews match)
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In June 2017 I received a flyer at my home from Frontier.It offered triple play for 60 a month for 6 months and 90 a month for the next 18 months there was no contract an startz was included for free for two years. I called the number and they told me the channels...
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Product
Frontier Communications Fios Bundle
#1094485
We are moving from our home in Keller, TX and called to disconnect our cable and internet service Aug.10th. We were informed that we would continue to be billed until the end of the month 8/31, even though we will have vacated the address and will not be using the...
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1.1
Product
Frontier Communications Fios Bundle
#1082313
My husband passed away, and fios was under his name when try to stop service, they tell me i cant close it because im not on the account. So i sent two faxs of my husbsnd death certificate, they stll take my money with automatic payments. When call them they say my...
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Anonymous
Anonymous

I'm very sorry for the loss of your husband.Unfortunately, you have mishandled this situation.You should have begun a paper trail immediately upon his passing.There is, absolu...

Product
Frontier Communications Fios Bundle
#1077781
I am sick and FRUSTRATED in the fact that corporations force customers to "bundle" services you dont even need!!!!I am paying $45+ a momth for phone and voice service i dont use! If you want just tv and internet? You end up paying almost $200 a month!!!! Im soooooo...
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1.0
Product
Frontier Communications Fios Bundle
#1073479
We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised.I left a voice mail 2x on separate days for their rep. George, who's canvassing my neighborhood in CT, and he has NOT called...
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1.4
Product
Frontier Communications Fios Bundle
I didn't like
  • Bait and switch pratices
#1056094
The transition from Fios to Frontier in the Dallas Ft Worth area was sloppy, yet we were patient. Channels of packages we had signed up for with Fios appeared and disappeared and reappeared. All of our purchases, movies, vanished. No explanation other than the "Thank...
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1.0
Product
Frontier Communications Fios Bundle
I didn't like
  • Overcharged 2500 but not compensated for loss of our purchases
  • Our voluntary termination and theirs of by 5 months
  • Loss of purchased movies from day one of transition
#1051484
I still got charged for a april_ may bill even though I cancled all frontiour services on march 13, with my billing cycle ending on the 15th of every month. THEY ARE A RIP OFF IN COUSTOMER SERVICE AND OVER CHARGING So glad to be done with you FRONTIER COMMUNICATIONS...
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1.0
Product
Frontier Communications Fios Bundle
#1049024
All our horrors began as Verizion was sold to Frontier The take over was completely botched on every level by Frontier 1 We had been in Limbo for over 3 mos not able see bill on TV system and bills have not been coming 2 When I called spoke to Frontier CS Agent right...
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1.7
Product
Frontier Communications Fios Bundle
I liked
  • Fios
I didn't like
  • Frontier destroyed a great brand
  • Frontier is the worst company on the planet
  • Frontier communications take over of verizion fios
#1044119
2) - FIOS Digital Voice: saved preferences get lost. On one Set Top box, initiating caller ID/screening causes a general reset that loops, eventually sorting itself out sans preferences. Internet: Will not cast video. Did cast music. Should be able to get Caller ID on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the issues you are experiencing with your service. If you need any further help, please send us an email to AskFrontier@ftr.com with the subjec...

2.1
Product
Frontier Communications Fios Bundle
I liked
  • Fios techs professionality
  • Polite people
I didn't like
  • Caller id quit and will not restart
  • Robocalls - continuous
  • Fios system stability under frontier
#1043660
Called the company to get better pricing for the FIOS bundle I had. Was told they would lower my monthly bill and give me more channels and up my internet speed to 150/150 for a savings of around $20 a month. It was a month of horrors. The first visit by the tech...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry for the experience you have had with your service and bill. If you need any further help, please send us an email to AskFrontier@ftr.com with the subject Pis...

1.7
Product
Frontier Communications Fios Bundle
I didn't like
  • I am furious
#1042290