Manufacturer: Frontier Communications Category: Bundles Clear all filters (88 of 88 reviews match)
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Like most I too was forced to Frontier without notice by Verizon.I could never get their mobile app to work. On April 26, 2016 I submitted an order to cancel all services except internet. We switched to Directv. They tell me they have to send a tech to the house to do the disconnect. This didn't happen till almost 2 months later. Meanwhile I'm still getting billed for services I cancelled in April. Here it is October 2016, six months later, and...
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FrontierComCares

FrontierComCares Hello. We can certainly assist you with a resolution to these billing concerns. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team ca...

We have had major issues with billing ever since Frontier bought Verizon services in Florida!The bill has doubled, and we have not added any services. We have actually tried to take away service, and the bill has remained double the price! I call every month and spend over 2 hours on customer service trying to get it straightened out, and each time I think it has been resolved. Tonight was the last straw.....after spending three days and almost...
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FrontierComCares

FrontierComCares Hello. I am very sorry to hear about the experience you have had. We certainly do not want to see you go. If you are willing to give us another chance, please send us an email...

Told me my Fios plan no longer was valid when frontier took over. But, previous bills up to July since takeover were $170. Rep 'worked'a plan to get me to $160, if i delete the landline. Fast forward to Oct. 1, all bills are at rate before July, landline still working, and weekly calls state no record of July 28 call. I get pushed to a new rep with each call, promising they will delete phone but im still getting a $200+bill. They tell me...
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Anonymous

Anonymous They will keep billing you. Good luck!! Don't fall for any "promotions" either.

FrontierComCares

FrontierComCares I can have our team look into promotions that you may be able to qualify for that may help reduce the bill if you would like. Please send us an email directly at askfrontier@f...

Frontier Communications Fios Bundle Review

#842833
1.0
Don't need 100 words to tell you this company stinks, they can't fix anything except keep billing you. My on-demand and caller ID has not worked since frontier took over from Verizon, if they don't get it fixed soon I will definitely be switching companies . At the rate you keep losing customers you will be bankrupt within one year, goodbye
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Frontier Communications Fios Bundle Review

#842665
1.0
Just received montly statement for two months. Really. We did get disrupted service. And unable toresolvebut working hard statement. Yet frontier expects customer to payfull retail price. Should u/ I stay or should i go.?
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Frontier Communications Fios Bundle Review

#833304
1.0
Verizon/Frontier Communications has commited what i consider to be intentional FRAUD. Verizon Fios changed to Frontier Communications without any notice. Immediately HD channels went to less than HD, internet speeds dropped to below dial up speed and flucuate on and off making them virtually unusable. Thanks Verizon you suck ! Switching ASAP and dumping you cellular as soon as possible.
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Frontier Communications Fios Bundle Review

#828427
1.0
I am currently beginning the second hour of my customer service call to Frontier. HBO GO doesn't work nor HBO ON Demand. The customer service rep is working from a highly inaccurate script that doesn't correspond to any screens. Also she has no access to my subscription information. Wow! Terrible!
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ever since the verizon/frontier change right away I was hit with double bill because they didn't receive the last payment, turns out it went to verizon and so far it's been 3 months and no solution. next thing you know I'm being billed for movies I watched over 3 months ago not only was I supposed to get those for free with the rewards program according to their customer service but they now claim that they've just received the info and they no...
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FrontierComCares

FrontierComCares Very sorry for the billing issues you have had, our apologies. We can follow up on the billing issues and make sure they are taken care of if you would like, please send us an...

2.7
I liked
  • It when it was verizon
I didn't like
  • How long it takes to resolve problems
#928764
I lost my fios service on April 1 and moved out of that home on May 27. Frontier wants $767.88. After months of phone calls, I finally got the bill for June removed - since I did not live in the house. They continued to bill me for April, even though I was told I would get a credit. After many calls and letters, I got a request to phone them and they have apparently given me a credit for April but want $241 for the partial month of May. My...
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Service was not even close to Verizon FIOS. Constant billing issues, horrible customer service support, long hold times--hours--with no answer from reps or tech support. Reps would place customer on hold and disconnect calls. Most recently: I began being double billed --as though I had 2 separate accounts in one household. I had premium Svcs., phone, high speed internet as well as a dedicated fax line. Late July, Aug & Sept. fax number...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the experience you have had with your services. We are here to help and would like to assist you with any further issues you may be experiencin...

Then in August we were out of service for 1 week, so I went to Frontier store in our area; Frontier Rep looked at my bill and suggested I cancel wire maintenance and increase my FIOS to 100/100 and it would only cost me extra $10.00 month. I thought that's fine! What a lie, my bill went up 121.00 month. Now trying to get it fixed back the prior billing cycle is joke. I'm told we can't at this time because there is credit pending. When the...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the billing issues you have been experiencing. We are here to help and would like to take a look into this for you. Please send us an email to ...

1.0
I liked
  • It when it was all verizon
I didn't like
  • 4 days with no phone service
  • That they lie about making a service call
  • No loyalty to a 15 yr old consumer
#920942
I previously by had Fios Quantum, ability to to watch recorded DVR shows on the app watch any channel on my DVR when on my home wifi network and 100mb internet. But now my speed is 50mb no notice of a change from Frontier but your still charging me the same price. What about the app what a joke VOD content missing, no DVR D access and more than half of the channels I subscribe to don't show on the app. You originally stated mid June to fix...
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FrontierComCares

FrontierComCares I can understand your frustration, while not everything is there in place, there has been progress. We are working to resolve transitional issues every day. The speed you ment...

I finally had enough of Frontier when my former Verizon FIOS bill went from $188 per month to $244 per month in 3 months. Frontier comment was that is our price now. OK, we dropped them like a hot potato and switched to a competitor. Then, 3 months later we get a bill for a movie we never watched. I called and the argument started telling me to pay, or else. I let them know they still had 3 cable boxes, a modem and a UPS at my house. I...
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FrontierComCares

FrontierComCares Hello. We can assist you with receiving return kits for your equipment and any billing concerns you may have. Please send us an email to AskFrontier@ftr.com with the subject A...

1.8
I liked
  • Leaving
I didn't like
  • Customer service
#918329
I had finally had it with outages and lies and no shows (and the one guy that did show was drunk and ended up falling asleep in his van in my driveway), so I quit the TV and Phone in June.I am still being billed for those services. It is always "wait one more billing cycle" - meanwhile they threaten to cut of my only remaining service (internet) if I don't pay. I have spent at least 6 times on the chat line and have saved a copy of each. It is...
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Anonymous

Anonymous My service with them is discontinued and they keep billing me as if I have service for 7 months now. They say they will call back and never do to clear it up and the two times...

FrontierComCares

FrontierComCares Hello. I am very sorry to hear about the experience you have had. We can certainly look into this for you and assist with a resolution. Please send us an email to AskFrontier@...