Product: Frontier Communications Fios Bundle Clear all filters (111 of 111 reviews match)
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The transition from Fios to Frontier in the Dallas Ft Worth area was sloppy, yet we were patient. Channels of packages we had signed up for with Fios appeared and disappeared and reappeared. All of our purchases, movies, vanished. No explanation other than the "Thank...
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1.0
Product
Frontier Communications Fios Bundle
I didn't like
  • Overcharged 2500 but not compensated for loss of our purchases
  • Excuses for programming due to transition
  • No direction on what to do with fios equipment
#1051484
I still got charged for a april_ may bill even though I cancled all frontiour services on march 13, with my billing cycle ending on the 15th of every month. THEY ARE A RIP OFF IN COUSTOMER SERVICE AND OVER CHARGING So glad to be done with you FRONTIER COMMUNICATIONS...
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1.0
Product
Frontier Communications Fios Bundle
#1049024
All our horrors began as Verizion was sold to Frontier The take over was completely botched on every level by Frontier 1 We had been in Limbo for over 3 mos not able see bill on TV system and bills have not been coming 2 When I called spoke to Frontier CS Agent right...
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1.7
Product
Frontier Communications Fios Bundle
I liked
  • Fios
I didn't like
  • Frontier communications take over of verizion fios
  • Frontier is the worst company on the planet
  • Frontier destroyed a great brand
#1044119
2) - FIOS Digital Voice: saved preferences get lost. On one Set Top box, initiating caller ID/screening causes a general reset that loops, eventually sorting itself out sans preferences. Internet: Will not cast video. Did cast music. Should be able to get Caller ID on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the issues you are experiencing with your service. If you need any further help, please send us an email to AskFrontier@ftr.com with the subjec...

2.1
Product
Frontier Communications Fios Bundle
I liked
  • Polite people
  • Fios techs professionality
I didn't like
  • Unstable favorites settings
  • Fios system stability under frontier
  • Spoofed phone numbers all the time
#1043660
Called the company to get better pricing for the FIOS bundle I had. Was told they would lower my monthly bill and give me more channels and up my internet speed to 150/150 for a savings of around $20 a month. It was a month of horrors. The first visit by the tech...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry for the experience you have had with your service and bill. If you need any further help, please send us an email to AskFrontier@ftr.com with the subject Pis...

1.7
Product
Frontier Communications Fios Bundle
I didn't like
  • I am furious
#1042290
I cancelled my service and returned my equipment 1/24/17. I had a credit of $200.00 which they told me that I may have to wait 90 days to get my refund. Today I called, "the check was mailed 10 days ago" OK where is it?, sent to another lady, "oh we have to send your...
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1.0
Product
Frontier Communications Fios Bundle
#1036992
They have billed me wrong or inconsistantly, rased my rates wotjout provocation or notice, when I called in to comain and discontinue because my 2- Year-Contract with Verizon Fios had already expired yet they offered a (No-Contract at a (1-Year-Term-Bo-Contract)...
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1.2
Product
Frontier Communications Fios Bundle
#1009957
beware of this company for false billing.changed over from Verizon late DEC at frontiers request ..over the last couple years i paid Verizon about 230 dollars a month .. when i communicated with frontier i was told my new bill would be around 162 .00 per month .. got a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about your billing issues. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assi...

1.0
Product
Frontier Communications Fios Bundle
#1004745
Our Frontier FIOS Cable, Internet and Telephone is completely out and when I called technical support yesterday, I was told there was a break in the line and that it will be 4 days before they can get someone out to find and correct the issue. We have put up with the...
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1.4
Product
Frontier Communications Fios Bundle
I didn't like
  • Cannot seem to fix the problem
#993127
I was a Fios customer from Virginia. Since I enjoy Fios. I decided to sign up when I moved to Florida . I had to wait 11 days for installation, installer came could not complete job. I had to wait an additional day. The phone service was never installed waited 2 months...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you had with your installation and that you have not yet received your gift card. Please send us an email to AskFrontier@ftr.com...

2.8
Product
Frontier Communications Fios Bundle
I liked
  • Product good
  • Gabe-when of the techs
I didn't like
  • Too high pricing
  • Customer service
  • Contract
#990213