Frontier Communications Fios Bundle Reviews

1.5
(52 reviews)
Product or Service Quality
Value for money
Price Affordability

No items

  • Verizon fios 1
Show
Service was not even close to Verizon FIOS. Constant billing issues, horrible customer service support, long hold times--hours--with no answer from reps or tech support. Reps would place customer on hold and disconnect calls. Most recently: I began being double billed --as though I had 2 separate accounts in one household. I had premium Svcs., phone, high speed internet as well as a dedicated fax line. Late July, Aug & Sept. fax number...
Read more
FrontierComCares

FrontierComCares Hello. I am sorry to hear about the experience you have had with your services. We are here to help and would like to assist you with any further issues you may be experiencin...

Then in August we were out of service for 1 week, so I went to Frontier store in our area; Frontier Rep looked at my bill and suggested I cancel wire maintenance and increase my FIOS to 100/100 and it would only cost me extra $10.00 month. I thought that's fine! What a lie, my bill went up 121.00 month. Now trying to get it fixed back the prior billing cycle is joke. I'm told we can't at this time because there is credit pending. When the...
Read more
FrontierComCares

FrontierComCares Hello. I am sorry to hear about the billing issues you have been experiencing. We are here to help and would like to take a look into this for you. Please send us an email to ...

1.0
I liked
  • It when it was all verizon
  • Verizon
I didn't like
  • No loyalty to a 15 yr old consumer
  • That they lie about making a service call
  • Double billing
#920942
I previously by had Fios Quantum, ability to to watch recorded DVR shows on the app watch any channel on my DVR when on my home wifi network and 100mb internet. But now my speed is 50mb no notice of a change from Frontier but your still charging me the same price. What about the app what a joke VOD content missing, no DVR D access and more than half of the channels I subscribe to don't show on the app. You originally stated mid June to fix...
Read more
FrontierComCares

FrontierComCares I can understand your frustration, while not everything is there in place, there has been progress. We are working to resolve transitional issues every day. The speed you ment...

I finally had enough of Frontier when my former Verizon FIOS bill went from $188 per month to $244 per month in 3 months. Frontier comment was that is our price now. OK, we dropped them like a hot potato and switched to a competitor. Then, 3 months later we get a bill for a movie we never watched. I called and the argument started telling me to pay, or else. I let them know they still had 3 cable boxes, a modem and a UPS at my house. I...
Read more
FrontierComCares

FrontierComCares Hello. We can assist you with receiving return kits for your equipment and any billing concerns you may have. Please send us an email to AskFrontier@ftr.com with the subject A...

1.8
I liked
  • Leaving
I didn't like
  • Customer service
#918329
I had finally had it with outages and lies and no shows (and the one guy that did show was drunk and ended up falling asleep in his van in my driveway), so I quit the TV and Phone in June.I am still being billed for those services. It is always "wait one more billing cycle" - meanwhile they threaten to cut of my only remaining service (internet) if I don't pay. I have spent at least 6 times on the chat line and have saved a copy of each. It is...
Read more
Anonymous

Anonymous My service with them is discontinued and they keep billing me as if I have service for 7 months now. They say they will call back and never do to clear it up and the two times...

FrontierComCares

FrontierComCares Hello. I am very sorry to hear about the experience you have had. We can certainly look into this for you and assist with a resolution. Please send us an email to AskFrontier@...

1.4
I didn't like
  • Customer service and billing competence
#917996
Cable box started cutting off numerous times each & every day.Called repair; after 2 wks their fix - send a new box. Wrong box so send another box. 2 hours on the phone with repair; box is no good so they send another box. This box does same as last box. Plead for a tech to come fix. After 2 months of same problem Im scheduled for today b/t 8 & 5; will call 1 hour before. Stayed home all day to receive no call no tech. Call repair; "he said he...
Read more
FrontierComCares

FrontierComCares Hello. I am sorry to hear about your experience. We are here to help you with your TV service. Please send us an email to AskFrontier@ftr.com with the subject ATTN:Tim/Krystle...

Anonymous

Anonymous Frontier is the absolute worst. We went for a week without TV or internet. The customer disservice reps are liars. Several times promised a callback but never got one. The...

Verizon was fine.Problem started on April 1 2016 Frontier to cheap to buy the software from verizon and used their own. They placed that software on verizons hardware. And then assumed it would work. Apple and Microsoft: Try merging these two together and see what happens. Also, verizon customers are not considered new. Treated as 2nd class. Florida swat teams tried their best, Ohio has ignored them and the AG of Florida. None of us choose...
Read more
1.5
I liked
  • Ag of florida swat team reps for frontier
I didn't like
  • Ohio customer service
#916842
I have had Verizon for over 20 years and FiOS for almost 10 years. The sold to Frontier and everything changes! I move a month and a half ago and kept my contract and all services exactly the same. I have paid about $240 every month for over 4 years for all services in the best package. My bill now says $550.06????? The charges are bogus and it is out and out fraud as far as I am concerned. 3 calls and 4 emails later and NO credit has been...
Read more
gfurguson

gfurguson Addendum to my posting yesterday. I have been in contact with Frontier today to a rep (other than Tim) who has tried to assist me for some time now. I was just advised that th...

FrontierComCares

FrontierComCares That definitely sounds like a billing mistake and we'd like to see what we can do to help turn that around. Can you send us an email at askfrontier@ftr.com with the subject o...

1.7
I liked
  • Fiber
  • Fios picture is great
I didn't like
  • Miserable transition process for verizon customers
  • Fix account balance from over charging
  • Being cheated
#914572
I was a verizon customer in TX.I called to cancel my svc b4 the Frontier changeover because I was moving. I received a confirmation email that stated I would receive a credit. Shortly after I moved ai received a bill from Frontier. I assumed it was legit and tried to pay online but it wouldn't let me so i called and was told it was a mistake and disregard the bill. They said i had a credit. They said it would take 3 billing cycles to receive my...
Read more
FrontierComCares

FrontierComCares Hello. We can look into this billing concern and assist. Please send us an email to AskFrontier@ftr.com with the subject ATTN:Tim/Krystle so my team can look into what is goin...

Frontier Communications Fios Bundle Review

#842833
1.0
Don't need 100 words to tell you this company stinks, they can't fix anything except keep billing you. My on-demand and caller ID has not worked since frontier took over from Verizon, if they don't get it fixed soon I will definitely be switching companies . At the rate you keep losing customers you will be bankrupt within one year, goodbye
Comment
Show

Frontier Communications Fios Bundle Review

#842665
1.0
Just received montly statement for two months. Really. We did get disrupted service. And unable toresolvebut working hard statement. Yet frontier expects customer to payfull retail price. Should u/ I stay or should i go.?
Comment
Show

Frontier Communications Fios Bundle Review

#833304
1.0
Verizon/Frontier Communications has commited what i consider to be intentional FRAUD. Verizon Fios changed to Frontier Communications without any notice. Immediately HD channels went to less than HD, internet speeds dropped to below dial up speed and flucuate on and off making them virtually unusable. Thanks Verizon you suck ! Switching ASAP and dumping you cellular as soon as possible.
Comment
Show

Frontier Communications Fios Bundle Review

#828427
1.0
I am currently beginning the second hour of my customer service call to Frontier. HBO GO doesn't work nor HBO ON Demand. The customer service rep is working from a highly inaccurate script that doesn't correspond to any screens. Also she has no access to my subscription information. Wow! Terrible!
Comment
Show
Had Verizon Fios internet 75/75 and Top tier HD TV package for years. They transition to Frontier. The on screen programming guide sucked, VOD not available, lost purchased movies. Internet speeds seemed to lag big time in the evening. The first billing was incorrect. The mobile app is sub-par. Then I experienced the major outage in North Texas....was without both for 13 days, not cool when you are taking online college classes. Called them up...
Read more
FrontierComCares

FrontierComCares Hello. We can certainly look into this billing concern for you and assist. Please email us at AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help you ge...

1.0
I didn't like
  • Poor mobile app
  • Poor customer service
  • Poor billing
#905401