Manufacturer: Frontier Communications Category: Bundles Clear all filters (102 of 102 reviews match)
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I was a Fios customer from Virginia. Since I enjoy Fios. I decided to sign up when I moved to Florida . I had to wait 11 days for installation, installer came could not complete job. I had to wait an additional day. The phone service was never installed waited 2 months...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you had with your installation and that you have not yet received your gift card. Please send us an email to AskFrontier@ftr.com...

2.8
Product
Frontier Communications Fios Bundle
I liked
  • Gabe-when of the techs
  • Product good
I didn't like
  • Too high pricing
  • Being lied to for the last 2 yrs
  • Contract
#990213
I was a Verizon customer with no issues.Frontier took over and everything stopped workin I lost purchased movies no menu to my tv service and tv video freezing unable to switch Verizon email or sign up for frontier email service because confirmation was sent to my...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,We'd certainly like to see what we can do regarding these troubles and can definitely see what compensation can be offered regarding any current troubles. Plea...

Product
Frontier Communications Fios Bundle
#988975
I have been on the phone with Frontier trying to sort out their billing mistakes for over an hour.For the 2nd month in a row. Bill is over double what it should be and apparently the fixes they made last month they only applied half, so they have the nerve to say we...
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Vitaechel
Vitaechel

So responded to askfrontier a week ago. After they asked for more information I have not heard from them since the 18th despite 2 further emails from me asking if they had mad...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good Morning,After reading your post, I am very concerned with the items listed as well as your overall experience. We'd be happy to help you with this. Please email us direct...

1.0
Product
Frontier Communications Fios Bundle
I didn't like
  • Customer service
  • Internet
  • Product does not meet advertised speed
#988767

Frontier Communications Fios Bundle Review

#842833
1.0
Don't need 100 words to tell you this company stinks, they can't fix anything except keep billing you. My on-demand and caller ID has not worked since frontier took over from Verizon, if they don't get it fixed soon I will definitely be switching companies . At the rate you keep losing customers you will be bankrupt within one year, goodbye
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Frontier Communications Fios Bundle Review

#842665
1.0
Just received montly statement for two months. Really. We did get disrupted service. And unable toresolvebut working hard statement. Yet frontier expects customer to payfull retail price. Should u/ I stay or should i go.?
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Frontier Communications Fios Bundle Review

#833304
1.0
Verizon/Frontier Communications has commited what i consider to be intentional FRAUD. Verizon Fios changed to Frontier Communications without any notice. Immediately HD channels went to less than HD, internet speeds dropped to below dial up speed and flucuate on and off making them virtually unusable. Thanks Verizon you suck ! Switching ASAP and dumping you cellular as soon as possible.
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Frontier Communications Fios Bundle Review

#828427
1.0
I am currently beginning the second hour of my customer service call to Frontier. HBO GO doesn't work nor HBO ON Demand. The customer service rep is working from a highly inaccurate script that doesn't correspond to any screens. Also she has no access to my subscription information. Wow! Terrible!
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While calling for problems with my tv a sales representative got on the phone to sell me something.I adamantly told her I couldn't afford any more than what I was paying monthly now so if she could get it for me without increasing my payment she could do it. I didn't...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,Let's have our team here take a direct look at those billing concerns. Please reach out via email to askfrontier@ftr.com with a subject of ATTN Tim/Krystle, so w...

Product
Frontier Communications Fios Bundle
#987697
Chino Hills California I was told I would receive phone internet and cable for 153.00 a month.I got it on 11/5/16 I never received my phone service on the phone hours and hours calling every day nothing solved only to find out my bill is 253.00 a month I cancled and...
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Anonymous
Anonymous

We are also being billed for services not requested and overcharged. When is the State of California going to shut this fraud machine down.

1.4
Product
Frontier Communications Fios Bundle
I didn't like
  • Monopoly
  • Un-empowered front line
  • I hated it
#987226
Since they took over Verizon I have had to call them every month over my bill.They tell me they will give me discounts and my bill will be lower but then the next month when I get my bill it is higher then the last month. This has happened for 7 consecutive months now...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We apologize for the billing issues you've run into and would like to have a member of our team help take a closer look at these issues. Please send us an email at askfrontie...

2.1
Product
Frontier Communications Fios Bundle
I liked
  • Fios
I didn't like
  • Billing and customer service
#985180
/month higher and is not what I was promised by Frontier reps. As it is a Sunday, and their offices are closed, I must battle them next week. Isn't it absured that their phone lines are not open, considering the massive problems customers have had when they bought out Verizon Fios...
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2.0
Product
Frontier Communications Fios Bundle
I didn't like
  • Refusal to honor existing contract
  • Went back on their word re monthly rate and pkg
#954214
Both reps said that information showed in their computers. However, just received my first bill, and the rates have increased over $20./month. As they are not open on Sundays, which is ridiculous considering the multitude of problems customers have had since they bought out Verizon Fios...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello, J. We are here to help you and can assist with this billing concern. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can he...

Product
Frontier Communications Fios Bundle
#954213
My new TV bundle came on October 21.I have the promised high speed but the TV went to black the same afternoon. Two techs tried to fix the problem and gave up. One wrote a ticket for a tech to show up at home @ 4PM but never showed. I called and was told a new STB will...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the service issues you have been experiencing. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/K...

3.9
Product
Frontier Communications Fios Bundle
I liked
  • Reps appears sympathetic but confounded by technology
  • Tech assistance
#941917
FRONTIER... WE DON'T EVEN SPEAK THIS NAME IN OUR HOUSE.. THE NAMES BRINGS UP SO MUCH FRUSTRATION... THEY OVERBILLED.. TRIPLE BILLED US... ON AND ON.. HUNDREDS OF HOURS ON CHAT AND ON THE PHONE...WE CANCELLED OUR SERVICE.. AND YET TO RECEIVE THE CLOSE TO ONE THOUSAND...
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1.0
Product
Frontier Communications Fios Bundle
I liked
  • Getting rid of frontier
I didn't like
  • Having to involve multiple government agencies
  • Waiting over 6 months to receive the overbilling charges
  • Overbilling
#941271