Manufacturer: Frontier Communications Category: Bundles Clear all filters (105 of 105 reviews match)
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Both reps said that information showed in their computers. However, just received my first bill, and the rates have increased over $20./month. As they are not open on Sundays, which is ridiculous considering the multitude of problems customers have had since they bought out Verizon Fios...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello, J. We are here to help you and can assist with this billing concern. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can he...

Product
Frontier Communications Fios Bundle
#954213
My new TV bundle came on October 21.I have the promised high speed but the TV went to black the same afternoon. Two techs tried to fix the problem and gave up. One wrote a ticket for a tech to show up at home @ 4PM but never showed. I called and was told a new STB will...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the service issues you have been experiencing. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/K...

3.9
Product
Frontier Communications Fios Bundle
I liked
  • Tech assistance
  • Reps appears sympathetic but confounded by technology
#941917
FRONTIER... WE DON'T EVEN SPEAK THIS NAME IN OUR HOUSE.. THE NAMES BRINGS UP SO MUCH FRUSTRATION... THEY OVERBILLED.. TRIPLE BILLED US... ON AND ON.. HUNDREDS OF HOURS ON CHAT AND ON THE PHONE...WE CANCELLED OUR SERVICE.. AND YET TO RECEIVE THE CLOSE TO ONE THOUSAND...
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1.0
Product
Frontier Communications Fios Bundle
I liked
  • Getting rid of frontier
I didn't like
  • Having to spend hundreds of hours of my time
  • Having to involve multiple government agencies
  • Waiting over 6 months to receive the overbilling charges
#941271
So when Verizon sold FIOS to Frontier, we are stuck with Frontier unless we want Time Warner which has it own problems. I have probably spent a total of 20 hours on the phone and chatting with Frontier to resolve issues to the point that once I called and the cut off...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We would hate to see you go, allow us to take care of your service issues. Please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle with yo...

2.4
Product
Frontier Communications Fios Bundle
I liked
  • Reps nice but no results
I didn't like
  • Hours spent on the phone and on chat
#932920
Like most I too was forced to Frontier without notice by Verizon.I could never get their mobile app to work. On April 26, 2016 I submitted an order to cancel all services except internet. We switched to Directv. They tell me they have to send a tech to the house to do...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly assist you with a resolution to these billing concerns. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team ca...

Product
Frontier Communications Fios Bundle
#931241
We have had major issues with billing ever since Frontier bought Verizon services in Florida!The bill has doubled, and we have not added any services. We have actually tried to take away service, and the bill has remained double the price! I call every month and spend...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about the experience you have had. We certainly do not want to see you go. If you are willing to give us another chance, please send us an email...

Product
Frontier Communications Fios Bundle
#930447
Told me my Fios plan no longer was valid when frontier took over. But, previous bills up to July since takeover were $170. Rep 'worked'a plan to get me to $160, if i delete the landline. Fast forward to Oct. 1, all bills are at rate before July, landline still...
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Anonymous
Anonymous

They will keep billing you. Good luck!! Don't fall for any "promotions" either.

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I can have our team look into promotions that you may be able to qualify for that may help reduce the bill if you would like. Please send us an email directly at askfrontier@f...

1.0
Product
Frontier Communications Fios Bundle
#929029
ever since the verizon/frontier change right away I was hit with double bill because they didn't receive the last payment, turns out it went to verizon and so far it's been 3 months and no solution. next thing you know I'm being billed for movies I watched over 3...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Very sorry for the billing issues you have had, our apologies. We can follow up on the billing issues and make sure they are taken care of if you would like, please send us an...

2.7
Product
Frontier Communications Fios Bundle
I liked
  • It when it was verizon
I didn't like
  • How long it takes to resolve problems
#928764
I lost my fios service on April 1 and moved out of that home on May 27. Frontier wants $767.88. After months of phone calls, I finally got the bill for June removed - since I did not live in the house. They continued to bill me for April, even though I was told I would...
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Product
Frontier Communications Fios Bundle
#927226
Service was not even close to Verizon FIOS. Constant billing issues, horrible customer service support, long hold times--hours--with no answer from reps or tech support. Reps would place customer on hold and disconnect calls. Most recently: I began being double...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had with your services. We are here to help and would like to assist you with any further issues you may be experiencin...

1.0
Product
Frontier Communications Fios Bundle
#925473