Product: Frontier Communications Fios Bundle Clear all filters (110 of 110 reviews match)
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While calling for problems with my tv a sales representative got on the phone to sell me something.I adamantly told her I couldn't afford any more than what I was paying monthly now so if she could get it for me without increasing my payment she could do it. I didn't...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,Let's have our team here take a direct look at those billing concerns. Please reach out via email to askfrontier@ftr.com with a subject of ATTN Tim/Krystle, so w...

Product
Frontier Communications Fios Bundle
#987697
Chino Hills California I was told I would receive phone internet and cable for 153.00 a month.I got it on 11/5/16 I never received my phone service on the phone hours and hours calling every day nothing solved only to find out my bill is 253.00 a month I cancled and...
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Anonymous
Anonymous

We are also being billed for services not requested and overcharged. When is the State of California going to shut this fraud machine down.

1.4
Product
Frontier Communications Fios Bundle
I didn't like
  • Un-empowered front line
  • I hated it
  • Unclear service agreement
#987226
Since they took over Verizon I have had to call them every month over my bill.They tell me they will give me discounts and my bill will be lower but then the next month when I get my bill it is higher then the last month. This has happened for 7 consecutive months now...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We apologize for the billing issues you've run into and would like to have a member of our team help take a closer look at these issues. Please send us an email at askfrontie...

2.1
Product
Frontier Communications Fios Bundle
I liked
  • Fios
I didn't like
  • Billing and customer service
#985180

Frontier Communications Fios Bundle Review

#828427
1.0
Details
I am currently beginning the second hour of my customer service call to Frontier. HBO GO doesn't work nor HBO ON Demand. The customer service rep is working from a highly inaccurate script that doesn't correspond to any screens. Also she has no access to my subscription information. Wow! Terrible!
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/month higher and is not what I was promised by Frontier reps. As it is a Sunday, and their offices are closed, I must battle them next week. Isn't it absured that their phone lines are not open, considering the massive problems customers have had when they bought out Verizon Fios...
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2.0
Product
Frontier Communications Fios Bundle
I didn't like
  • Refusal to honor existing contract
  • Went back on their word re monthly rate and pkg
#954214
Both reps said that information showed in their computers. However, just received my first bill, and the rates have increased over $20./month. As they are not open on Sundays, which is ridiculous considering the multitude of problems customers have had since they bought out Verizon Fios...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello, J. We are here to help you and can assist with this billing concern. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can he...

Product
Frontier Communications Fios Bundle
#954213
My new TV bundle came on October 21.I have the promised high speed but the TV went to black the same afternoon. Two techs tried to fix the problem and gave up. One wrote a ticket for a tech to show up at home @ 4PM but never showed. I called and was told a new STB will...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the service issues you have been experiencing. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/K...

3.9
Product
Frontier Communications Fios Bundle
I liked
  • Tech assistance
  • Reps appears sympathetic but confounded by technology
#941917
FRONTIER... WE DON'T EVEN SPEAK THIS NAME IN OUR HOUSE.. THE NAMES BRINGS UP SO MUCH FRUSTRATION... THEY OVERBILLED.. TRIPLE BILLED US... ON AND ON.. HUNDREDS OF HOURS ON CHAT AND ON THE PHONE...WE CANCELLED OUR SERVICE.. AND YET TO RECEIVE THE CLOSE TO ONE THOUSAND...
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1.0
Product
Frontier Communications Fios Bundle
I liked
  • Getting rid of frontier
I didn't like
  • Having to spend hundreds of hours of my time
  • Overbilling
  • Waiting over 6 months to receive the overbilling charges
#941271
So when Verizon sold FIOS to Frontier, we are stuck with Frontier unless we want Time Warner which has it own problems. I have probably spent a total of 20 hours on the phone and chatting with Frontier to resolve issues to the point that once I called and the cut off...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We would hate to see you go, allow us to take care of your service issues. Please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle with yo...

2.4
Product
Frontier Communications Fios Bundle
I liked
  • Reps nice but no results
I didn't like
  • Hours spent on the phone and on chat
#932920
Like most I too was forced to Frontier without notice by Verizon.I could never get their mobile app to work. On April 26, 2016 I submitted an order to cancel all services except internet. We switched to Directv. They tell me they have to send a tech to the house to do...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly assist you with a resolution to these billing concerns. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team ca...

Product
Frontier Communications Fios Bundle
#931241
We have had major issues with billing ever since Frontier bought Verizon services in Florida!The bill has doubled, and we have not added any services. We have actually tried to take away service, and the bill has remained double the price! I call every month and spend...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about the experience you have had. We certainly do not want to see you go. If you are willing to give us another chance, please send us an email...

Product
Frontier Communications Fios Bundle
#930447