Manufacturer: Frontier Communications Category: Bundles Clear all filters (102 of 102 reviews match)
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So when Verizon sold FIOS to Frontier, we are stuck with Frontier unless we want Time Warner which has it own problems. I have probably spent a total of 20 hours on the phone and chatting with Frontier to resolve issues to the point that once I called and the cut off...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We would hate to see you go, allow us to take care of your service issues. Please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle with yo...

2.4
Product
Frontier Communications Fios Bundle
I liked
  • Reps nice but no results
I didn't like
  • Hours spent on the phone and on chat
#932920
Like most I too was forced to Frontier without notice by Verizon.I could never get their mobile app to work. On April 26, 2016 I submitted an order to cancel all services except internet. We switched to Directv. They tell me they have to send a tech to the house to do...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly assist you with a resolution to these billing concerns. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team ca...

Product
Frontier Communications Fios Bundle
#931241
We have had major issues with billing ever since Frontier bought Verizon services in Florida!The bill has doubled, and we have not added any services. We have actually tried to take away service, and the bill has remained double the price! I call every month and spend...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about the experience you have had. We certainly do not want to see you go. If you are willing to give us another chance, please send us an email...

Product
Frontier Communications Fios Bundle
#930447
Told me my Fios plan no longer was valid when frontier took over. But, previous bills up to July since takeover were $170. Rep 'worked'a plan to get me to $160, if i delete the landline. Fast forward to Oct. 1, all bills are at rate before July, landline still...
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Anonymous
Anonymous

They will keep billing you. Good luck!! Don't fall for any "promotions" either.

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I can have our team look into promotions that you may be able to qualify for that may help reduce the bill if you would like. Please send us an email directly at askfrontier@f...

1.0
Product
Frontier Communications Fios Bundle
#929029
ever since the verizon/frontier change right away I was hit with double bill because they didn't receive the last payment, turns out it went to verizon and so far it's been 3 months and no solution. next thing you know I'm being billed for movies I watched over 3...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Very sorry for the billing issues you have had, our apologies. We can follow up on the billing issues and make sure they are taken care of if you would like, please send us an...

2.7
Product
Frontier Communications Fios Bundle
I liked
  • It when it was verizon
I didn't like
  • How long it takes to resolve problems
#928764
I lost my fios service on April 1 and moved out of that home on May 27. Frontier wants $767.88. After months of phone calls, I finally got the bill for June removed - since I did not live in the house. They continued to bill me for April, even though I was told I would...
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Product
Frontier Communications Fios Bundle
#927226
Service was not even close to Verizon FIOS. Constant billing issues, horrible customer service support, long hold times--hours--with no answer from reps or tech support. Reps would place customer on hold and disconnect calls. Most recently: I began being double...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had with your services. We are here to help and would like to assist you with any further issues you may be experiencin...

1.0
Product
Frontier Communications Fios Bundle
#925473
Then in August we were out of service for 1 week, so I went to Frontier store in our area; Frontier Rep looked at my bill and suggested I cancel wire maintenance and increase my FIOS to 100/100 and it would only cost me extra $10.00 month. I thought that's fine! What...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the billing issues you have been experiencing. We are here to help and would like to take a look into this for you. Please send us an email to ...

1.0
Product
Frontier Communications Fios Bundle
I liked
  • It when it was all verizon
  • Verizon
I didn't like
  • That they lie about making a service call
  • Double billing
  • 4 days with no phone service
#920942
I previously by had Fios Quantum, ability to to watch recorded DVR shows on the app watch any channel on my DVR when on my home wifi network and 100mb internet. But now my speed is 50mb no notice of a change from Frontier but your still charging me the same price....
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I can understand your frustration, while not everything is there in place, there has been progress. We are working to resolve transitional issues every day. The speed you ment...

1.8
Product
Frontier Communications Fios Bundle
#919605
I finally had enough of Frontier when my former Verizon FIOS bill went from $188 per month to $244 per month in 3 months. Frontier comment was that is our price now. OK, we dropped them like a hot potato and switched to a competitor. Then, 3 months later we get a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can assist you with receiving return kits for your equipment and any billing concerns you may have. Please send us an email to AskFrontier@ftr.com with the subject A...

1.8
Product
Frontier Communications Fios Bundle
I liked
  • Leaving
I didn't like
  • Customer service
#918329