Frontier Communications Fios Bundle Reviews

1.5
(52 reviews)
Product or Service Quality
Value for money
Price Affordability

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Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Now I asked them to disconnect my service without any changes since they had error on their end, they created order# to disconnect the service, but it is still not happening. My service is still active even after numerous phone call to the customer service. No one is taking an initiative to address my issues, but instead a guy name Morris hung up on my chat screen while talking to this guy. Please please please find an alternative option if you need fios...
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Anonymous

Anonymous I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares

FrontierComCares Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Anything about this company at all not the people practices
  • Your company
  • Feeling cheated
#905310
2016 and signed up for Verizion fios package for two year price $151/month (bundle tv,phone, internet). Last month (July) we called to upgrade to get the Golf channel. We were told the package difference would be $5 more per month. I restated that and confirmed that the monthly bill increase would be $5 for a total of $156. The next bill came out and it was $226 for an increase of $75. I called customer service and was told that by adding the...
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FrontierComCares

FrontierComCares Hello. I am very sorry to hear about the experience you have had with your bill. We can certainly take another look and see if there is anything else we can do. Please send us...

2.5
I liked
  • Reps are much nicer now that the conversion
I didn't like
  • Not keeping their word to a customer
#902986
I received a flyer in the mail promising 3 services for a low $49.00 a month. I was paying Charter more than double that so I made the huge mistake of making that call. The operator I spoke to looked up my service address and said 'GOOD NEWS, YES, I CAN OFFER YOU PHONE, INTERNET AND TV ALL FOR JUST ONE LOW PRICE OF $49.00 per month." I was so happy. I immediately said, "ok, hook me up". That was when the head games began. He asked me who my...
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FrontierComCares

FrontierComCares Michelle and Greg, I am very sorry to hear about this as it is certainly not the experience we want you to have. I can understand your frustration and want to help you. Please...

1.0
I didn't like
  • False advertising
  • Tech support are all liars
#902605
The move from Verizon was unannounced and internet connectivity was lost for almost 2 days. There was no apology or billing adjustment and we were automatically moved into a $99.99 plan, even though the rate at frontier.com online (for faster speeds!) was only $64.99. I called them and they said they would fix that, and gave me an order number as confirmation, but they have never changed the rate. Every month they charge 99.99, every time I...
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FrontierComCares

FrontierComCares Let's find out what's causing this pricing discrepancy and the missing credits. Can you send us an email directly at AskFrontier@ftr.com with the subject of ATTN : Tim/Krystl...

1.0
I didn't like
  • Constant lies
#899363
Asking them to send me a box to return my equipment have not send one a box to return the equipment and honor me the same price a month I was paying through my contract with FiOS . I had been calling since April to sent me a correct billing statement . Now my bill shows 927.68 . Which is incorrect and I have no service since ending of June. Frontier still unable to correct my charges . This is so frustrating . Now still charging me for the...
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FrontierComCares

FrontierComCares I'm sorry to hear you are having billing trouble! I would be more than happy to help.
Can you please email me at AskFrontier@ftr.com with your account number, contact numb...

Frontier Communications - Frontier Doubled my bill while I was still under contract
I moved to a new property, and they stated that my account would retain the same Combo and price, well guess what, they doubled my bill nearly from 160 month /month to 270 / month. When I called them to fix the issue, I sat on hold for customer service for over 1 hour and then had them tell me they couldnt do anything about this bill. I then asked them to speak to a Supervisor and they said they didnt have anyone available and it would take...
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FrontierComCares

FrontierComCares I would like to take a deeper look into this billing concern for you.
Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of ...

Anonymous

Anonymous I'm sure this can turn into a really big lawsuit if they don't clear it up. That is contract violation. I'm sure a couple lawyers are already in process of handling a nice and...

I've had it with Frontier, every since they took over from Fios my bill has been wrong and went from the contracted amount of $144.00/mth to $180.00/mth. I have a copy of my contract with Verizon and still these people can't get it right. I spent several hours hours on the phone when they first took over, spoke to a supervisor who said she would get it straightened out and put me on hold all to have her disconnect the call. I gave up... I...
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FrontierComCares

FrontierComCares Hello paige_grc, I'm sorry to hear you are having trouble with your billing. I would be more than happy to help.
Can you please email me at AskFrontier@ftr.com with your ac...

1.9
I liked
  • When it was verizon
I didn't like
  • Frontiers pitiful service
#893976
Phone service: No voice mail 5/1/16 and after not being able restore voice mail they canceled my entire phone service on 5/23/16. Being a heart patient I needed phone service which got from another provider transfering my original phone number. Internet and Cable service: Since the phone number made up the account number Frontier canceled my Internet and Cable service, turning it off on 6/4/16. Frontier now wants service fees through July plus...
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FrontierComCares

FrontierComCares I apologize for this experience! I would be happy to help get this straightened out for you.
Can you please email me at AskFrontier@ftr.com with your account number, conta...

I didn't like
  • Incompetent online and phone customer service
  • Terrible customer service
  • That i do not have all of my services
#893819
Frontier communications actions or Criminal. My bill with April Bill was 147.06 for the month, Frontier takes over, claims they won’t be raising prices and 2 months later my bill jumps to $168. I call in on 7/8 to see what can be done because we are not home much, one TV, Some internet, scant use of home phone except for an elderly parent who lives with us as the phone is for her. I talk to the rep, he states that the reason the bill went up was...
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FrontierComCares

FrontierComCares I would like to take a deeper look into these billing concerns for you.
Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy ...

my service has been out every since April 2016 when Verizon and Frontier communications conducted their business agreement. i have made several calls to Frontier, talked to a Bobbye, Ronald Regan, and others to get this issue resolved but to no avail. Also, Frontier is requesting I continue paying for a service i am not getting. I'm very frustrated with the service that Frontier Communications is providing and feel there need to be a class...
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