Manufacturer: Frontier Communications Category: Bundles Clear all filters (86 of 86 reviews match)
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I have had Verizon for over 20 years and FiOS for almost 10 years. The sold to Frontier and everything changes! I move a month and a half ago and kept my contract and all services exactly the same. I have paid about $240 every month for over 4 years for all services in the best package. My bill now says $550.06????? The charges are bogus and it is out and out fraud as far as I am concerned. 3 calls and 4 emails later and NO credit has been...
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gfurguson

gfurguson Addendum to my posting yesterday. I have been in contact with Frontier today to a rep (other than Tim) who has tried to assist me for some time now. I was just advised that th...

FrontierComCares

FrontierComCares That definitely sounds like a billing mistake and we'd like to see what we can do to help turn that around. Can you send us an email at askfrontier@ftr.com with the subject o...

1.7
I liked
  • Fiber
  • Fios picture is great
I didn't like
  • Indifference to complaints
  • Being told one thing and delivered another
#914572
I was a verizon customer in TX.I called to cancel my svc b4 the Frontier changeover because I was moving. I received a confirmation email that stated I would receive a credit. Shortly after I moved ai received a bill from Frontier. I assumed it was legit and tried to pay online but it wouldn't let me so i called and was told it was a mistake and disregard the bill. They said i had a credit. They said it would take 3 billing cycles to receive my...
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FrontierComCares

FrontierComCares Hello. We can look into this billing concern and assist. Please send us an email to AskFrontier@ftr.com with the subject ATTN:Tim/Krystle so my team can look into what is goin...

Had Verizon Fios internet 75/75 and Top tier HD TV package for years. They transition to Frontier. The on screen programming guide sucked, VOD not available, lost purchased movies. Internet speeds seemed to lag big time in the evening. The first billing was incorrect. The mobile app is sub-par. Then I experienced the major outage in North Texas....was without both for 13 days, not cool when you are taking online college classes. Called them up...
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FrontierComCares

FrontierComCares Hello. We can certainly look into this billing concern for you and assist. Please email us at AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help you ge...

1.0
I didn't like
  • Poor billing
  • Poor customer service
  • Poor programming
#905401
Now I asked them to disconnect my service without any changes since they had error on their end, they created order# to disconnect the service, but it is still not happening. My service is still active even after numerous phone call to the customer service. No one is taking an initiative to address my issues, but instead a guy name Morris hung up on my chat screen while talking to this guy. Please please please find an alternative option if you need fios...
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Anonymous

Anonymous I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares

FrontierComCares Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

2016 and signed up for Verizion fios package for two year price $151/month (bundle tv,phone, internet). Last month (July) we called to upgrade to get the Golf channel. We were told the package difference would be $5 more per month. I restated that and confirmed that the monthly bill increase would be $5 for a total of $156. The next bill came out and it was $226 for an increase of $75. I called customer service and was told that by adding the...
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FrontierComCares

FrontierComCares Hello. I am very sorry to hear about the experience you have had with your bill. We can certainly take another look and see if there is anything else we can do. Please send us...

2.5
I liked
  • Reps are much nicer now that the conversion
I didn't like
  • Not keeping their word to a customer
#902986
I received a flyer in the mail promising 3 services for a low $49.00 a month. I was paying Charter more than double that so I made the huge mistake of making that call. The operator I spoke to looked up my service address and said 'GOOD NEWS, YES, I CAN OFFER YOU PHONE, INTERNET AND TV ALL FOR JUST ONE LOW PRICE OF $49.00 per month." I was so happy. I immediately said, "ok, hook me up". That was when the head games began. He asked me who my...
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FrontierComCares

FrontierComCares Michelle and Greg, I am very sorry to hear about this as it is certainly not the experience we want you to have. I can understand your frustration and want to help you. Please...

1.0
I didn't like
  • Tech support are all liars
#902605
The move from Verizon was unannounced and internet connectivity was lost for almost 2 days. There was no apology or billing adjustment and we were automatically moved into a $99.99 plan, even though the rate at frontier.com online (for faster speeds!) was only $64.99. I called them and they said they would fix that, and gave me an order number as confirmation, but they have never changed the rate. Every month they charge 99.99, every time I...
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FrontierComCares

FrontierComCares Let's find out what's causing this pricing discrepancy and the missing credits. Can you send us an email directly at AskFrontier@ftr.com with the subject of ATTN : Tim/Krystl...

1.0
I didn't like
  • Constant lies
#899363
Asking them to send me a box to return my equipment have not send one a box to return the equipment and honor me the same price a month I was paying through my contract with FiOS . I had been calling since April to sent me a correct billing statement . Now my bill shows 927.68 . Which is incorrect and I have no service since ending of June. Frontier still unable to correct my charges . This is so frustrating . Now still charging me for the...
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FrontierComCares

FrontierComCares I'm sorry to hear you are having billing trouble! I would be more than happy to help.
Can you please email me at AskFrontier@ftr.com with your account number, contact numb...

I moved to a new property, and they stated that my account would retain the same Combo and price, well guess what, they doubled my bill nearly from 160 month /month to 270 / month. When I called them to fix the issue, I sat on hold for customer service for over 1 hour and then had them tell me they couldnt do anything about this bill. I then asked them to speak to a Supervisor and they said they didnt have anyone available and it would take...
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FrontierComCares

FrontierComCares I would like to take a deeper look into this billing concern for you.
Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of ...

Anonymous

Anonymous I'm sure this can turn into a really big lawsuit if they don't clear it up. That is contract violation. I'm sure a couple lawyers are already in process of handling a nice and...

I've had it with Frontier, every since they took over from Fios my bill has been wrong and went from the contracted amount of $144.00/mth to $180.00/mth. I have a copy of my contract with Verizon and still these people can't get it right. I spent several hours hours on the phone when they first took over, spoke to a supervisor who said she would get it straightened out and put me on hold all to have her disconnect the call. I gave up... I...
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FrontierComCares

FrontierComCares Hello paige_grc, I'm sorry to hear you are having trouble with your billing. I would be more than happy to help.
Can you please email me at AskFrontier@ftr.com with your ac...

1.9
I liked
  • When it was verizon
I didn't like
  • Frontiers pitiful service
#893976