Tampa, FL.From the second they took over Verizon Fios, it's been a disaster.
Customer service is completely clueless and the website and self-serve phone services do not function. I have been without most of my on demand services since the Verizon conversation. The error message is "You are not subscribed to the channel" even though you are subscribed and are paying for the channels. They put you on hold for endless time, transfer you from person to person, have had me unplugging, re-plugging, rebooting, etc.
for hours and still no relief, only bills. And the bills aren't even correct. I set up auto-pay over the phone 3 times since I can't get into my account due to Frontier not accepting my Verizon login and password. Now all of a sudden my service gets shut off for "non-payment", I paid the amount just to get service and 2 days later still nothing.
I am told it takes them 3 business days to process my payment and 2 more business days to get service back on. They really suck, hard to believe it's so hard for them to succeed in such an established industry how hard can it be to copy the blue print of the company they bought.
No wonder there is a 2 week backlog with Charter / Brighthouse to get service set up.Can't wait to also forward this to the FCC and get reconnected to Brighthouse.com.
More Review Details
|Advertised vs Delivered|
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Diversity of Products or Services|
|Style and Design|
|Product or Service Quality|
|Discounts and Special Offers|
You May Also Like
- "So here it is 1am, I'm still up watching netflix, while also downloading app updates, computer updates, and downloading iTunes music. I wake up the next morning and here..."
- "On Saturday August 3, 2013 the following unauthorized debit transactions appeared on my bank statement $199 07:28 pm AT 19:28 $199 07:34 pm AT 19:24 $199 07:38 pm AT 19:38..."
- "I cancelled my service early because the price for satellite service had gone up dramatically. I was always happy with the reception and service but the price became prohibitive. They..."
- "We purchased King Size Restonic Mattress set in May 2010. First set they sent was the wrong set so we had to wait for the right set to be sent...."
- "My Rains Soft water treatment system is horrible. It doesn't work as advertised. I get dirty water out of my sink taps, toilets showers about 3 - 4..."
- "RECEIPTS , CABINETS AND GOODS WANTED!! These people either grossly UNDERBID a project they were not capable of or I have been SCAM*ED. My attorney is working this out now if..."
- "I CAN NOT MAKE THESE PEOPLE UNDERSTAND THAT WHAT I RECEIVED WAS NOT WHAT I ORDERED. THEY JUST KEEP TELLING ME THAT ACCORDING TO THE RECEIPT THAT MY ORDER WAS..."
- "RUN RUN RUN 2 weeks turned to 6. and still not done they ordered the wrong tub and order the same $33 ceiling fan (a request was made to upgrade from the..."
- "I have become the victim of rascism by Kayla Dormer who is emploed at Aerotek recruting which is a recruiting firm. I met Kayla for the recruitment process and ..."