Orlando, Florida
3 comments
Not resolved

Tampa, FL.From the second they took over Verizon Fios, it's been a disaster.

Customer service is completely clueless and the website and self-serve phone services do not function. I have been without most of my on demand services since the Verizon conversation. The error message is "You are not subscribed to the channel" even though you are subscribed and are paying for the channels. They put you on hold for endless time, transfer you from person to person, have had me unplugging, re-plugging, rebooting, etc.

for hours and still no relief, only bills. And the bills aren't even correct. I set up auto-pay over the phone 3 times since I can't get into my account due to Frontier not accepting my Verizon login and password. Now all of a sudden my service gets shut off for "non-payment", I paid the amount just to get service and 2 days later still nothing.

I am told it takes them 3 business days to process my payment and 2 more business days to get service back on. They really suck, hard to believe it's so hard for them to succeed in such an established industry how hard can it be to copy the blue print of the company they bought.

No wonder there is a 2 week backlog with Charter / Brighthouse to get service set up.Can't wait to also forward this to the FCC and get reconnected to Brighthouse.com.

Review about: Frontier Communications Fios Cable Tv Service.

Review #907302 is a subjective opinion of a user.

1.0
Website
Discounts and Special Offers
Reliability
Exchange, Refund and Cancellation Policy
Price Affordability
Coverage Area
Warranty
Customer service
Product or Service Quality
Diversity of Products or Services
Billing Practices
Value for money
Advertised vs Delivered
Style and Design
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Frontier Communications?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
FrontierComCares
Frontier Communications Verified Representative
Good evening,
We certainly apologize for the trouble you've had so far and would like to offer our hand in assistance. If you're still having trouble with service or billing matters please send us an email directly to askfrontier@ftr.com with the subject ATTN Tim/Krystle so my team can get involved directly.
~Tim
h.kitchener
You made a mistake in going with auto pay. Why would you do that? Never allow someone to automatically take money from your bank account. Stop that immediately and cancel Frontier. Then, go with Charter. You will not regret that.
Anonymous
Ottawa, Ontario, Canada #1203883
Fontier sucks. Worst customer service, wrong billing, wrong appointment times (nobody shows up or they show up unannounced), tech support is clueless and not helpful. CS agents don't check anything for errors on account (wrong info entered in by them). Hate to say it but I hope they get sued or put out of business.

You May Also Like

"I have NEVER been a customer of Frontier. I cancelled my Verizon landline before Frontier took over from Verizon. My payment of $281.89 sent to Verizon was not found, even..." Read more
"Frontier Communications has to be the worst Internet provider there is. For the past 2 years now we have put up with either no Internet service at all for up..." Read more
"After moving to Northern California, we agreed to a two-year promotional price of $29.99/mo (regular price is $34.99) for Simply Broadband Max "high-speed" internet service with Frontier September 2014. Throughout..." Read more
"I signed up Aug 3 for basic cable for 3 TVs with one expansion level of channels (no movies), internet and landline phone - a triple play. The..." Read more
"Aside from the fact that they are for some reason trying to charge me 110$ a month, for their plan that is currently advertised at 29.99$ a month on their..." Read more
" STAY AWAY FROM SCAMMERS. Alarmmonitoringservices.com is a fraudulent company. We did a chargeback becuase they kept billing us after we cancelled their "service" and is...no service and they suck...." Read more
"I was told to wait for my battery order to arrive by the seller. order was valued $713USD The seller went into radio silence, would not reply to emails or..." Read more
"Run away from this Company! This is a very very dishonest group. I was to receive a ready to run complete engine from a 1974 Wagoneer it was to be..." Read more