Frontier Communications Fios Cable Tv Service Review from Orlando, Florida
Tampa, FL.From the second they took over Verizon Fios, it's been a disaster.
Customer service is completely clueless and the website and self-serve phone services do not function. I have been without most of my on demand services since the Verizon conversation. The error message is "You are not subscribed to the channel" even though you are subscribed and are paying for the channels. They put you on hold for endless time, transfer you from person to person, have had me unplugging, re-plugging, rebooting, etc.
for hours and still no relief, only bills. And the bills aren't even correct. I set up auto-pay over the phone 3 times since I can't get into my account due to Frontier not accepting my Verizon login and password. Now all of a sudden my service gets shut off for "non-payment", I paid the amount just to get service and 2 days later still nothing.
I am told it takes them 3 business days to process my payment and 2 more business days to get service back on. They really suck, hard to believe it's so hard for them to succeed in such an established industry how hard can it be to copy the blue print of the company they bought.
No wonder there is a 2 week backlog with Charter / Brighthouse to get service set up.Can't wait to also forward this to the FCC and get reconnected to Brighthouse.com.
More Review Details
|Value for money|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Style and Design|
|Diversity of Products or Services|
|Advertised vs Delivered|
You May Also Like
- "I renewed plan from Verizon in July keeping the plan the same including what i was being charged. Offered "free upgrade" to 100/100 internet. Told the bill would be the..."
- "This is the most awful company I have had to deal with. A class action lawsuit will come, and I want to be part of it. I disconnected my phone. It..."
- "Was a Florida Verizon customer. Internet is working properly, but no TV service and no information about my account on the Frontier web site. Attempt to connect to subscribed channels..."
- "My Rains Soft water treatment system is horrible. It doesn't work as advertised. I get dirty water out of my sink taps, toilets showers about 3 - 4..."
- "This company is unethical. Let me explain why. If you order a new piece of furniture chances are you will receive a used piece. If it does not arrive at..."
- "My complaint is against Surface Solutions & Design and its owner/operators, Peter M. *** and Lucie R. Elmer, for being deceptive about their product and the absolutely terrible floor installation..."
- "I always had a dream to buy one of the Lexus RX350 Model i bought this SUV used from Lexus dealership Hartford Connecticut and is one of the worst dealership..."
- "Order 32 chairs, 12 of them either have scratch or nails through the back to the front. They never sent me any tracking numbers or delivery date even I called..."
- " Attention: CEO: Beryl Raff CFO: Laura Kirsner COO: Joyce Hrinya Regarding Account Number: 480213852429 XX I purchased some jewelry from your company on July 17, 2014, and August 6,..."