Tampa, FL. From the second they took over Verizon Fios, it's been a disaster.
Customer service is completely clueless and the website and self-serve phone services do not function. I have been without most of my on demand services since the Verizon conversation. The error message is "You are not subscribed to the channel" even though you are subscribed and are paying for the channels. They put you on hold for endless time, transfer you from person to person, have had me unplugging, re-plugging, rebooting, etc.
for hours and still no relief, only bills. And the bills aren't even correct. I set up auto-pay over the phone 3 times since I can't get into my account due to Frontier not accepting my Verizon login and password. Now all of a sudden my service gets shut off for "non-payment", I paid the amount just to get service and 2 days later still nothing.
I am told it takes them 3 business days to process my payment and 2 more business days to get service back on. They really suck, hard to believe it's so hard for them to succeed in such an established industry how hard can it be to copy the blue print of the company they bought.
No wonder there is a 2 week backlog with Charter / Brighthouse to get service set up. Can't wait to also forward this to the FCC and get reconnected to Brighthouse.com.
Product or Service Mentioned: Frontier Communications Fios Cable Tv Service.
Reason of review: Bad quality.