Orlando, Florida
3 comments
Not resolved

Tampa, FL.From the second they took over Verizon Fios, it's been a disaster.

Customer service is completely clueless and the website and self-serve phone services do not function. I have been without most of my on demand services since the Verizon conversation. The error message is "You are not subscribed to the channel" even though you are subscribed and are paying for the channels. They put you on hold for endless time, transfer you from person to person, have had me unplugging, re-plugging, rebooting, etc.

for hours and still no relief, only bills. And the bills aren't even correct. I set up auto-pay over the phone 3 times since I can't get into my account due to Frontier not accepting my Verizon login and password. Now all of a sudden my service gets shut off for "non-payment", I paid the amount just to get service and 2 days later still nothing.

I am told it takes them 3 business days to process my payment and 2 more business days to get service back on. They really suck, hard to believe it's so hard for them to succeed in such an established industry how hard can it be to copy the blue print of the company they bought.

No wonder there is a 2 week backlog with Charter / Brighthouse to get service set up.Can't wait to also forward this to the FCC and get reconnected to Brighthouse.com.

Review about: Frontier Communications Fios Cable Tv Service.

Review #907302 is a subjective opinion of a user.

1.0
Advertised vs Delivered
Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Customer service
Coverage Area
Style and Design
Value for money
Warranty
Website
Billing Practices
Diversity of Products or Services
Discounts and Special Offers
Reliability
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Frontier Communications?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
FrontierComCares
Frontier Communications Verified Representative
Good evening,
We certainly apologize for the trouble you've had so far and would like to offer our hand in assistance. If you're still having trouble with service or billing matters please send us an email directly to askfrontier@ftr.com with the subject ATTN Tim/Krystle so my team can get involved directly.
~Tim
h.kitchener
You made a mistake in going with auto pay. Why would you do that? Never allow someone to automatically take money from your bank account. Stop that immediately and cancel Frontier. Then, go with Charter. You will not regret that.
Anonymous
Ottawa, Ontario, Canada #1203883
Fontier sucks. Worst customer service, wrong billing, wrong appointment times (nobody shows up or they show up unannounced), tech support is clueless and not helpful. CS agents don't check anything for errors on account (wrong info entered in by them). Hate to say it but I hope they get sued or put out of business.

You May Also Like

"the whole company do a worst job ever i know.. I open an new account with them , and they offer me for 19.99 for a month. (with free install)..." Read more
"A contractor hired by Frontier communications installed a fiber optic cable on my property without notice on Sept. 15, 2016, damaging newly laid artificial turf and plants. I confronted the..." Read more
"Had an awful time getting service on they were supposed to have me on from nov 10th didnt happen til dec 3rd. I have had an $300 bill each month..." Read more
"Every month I have to contact them. They tell me problem is resolved and the next month they do it again. Charges for install and their modem I never got..." Read more
"I order an fitness waterproof smart bluetooth band remote camera sleep monitor black color. And when i get my item and open it at LBC palompon, Leyte office, I found..." Read more
"They screwed up an order of daffodils that I sent to my fiancé, and sent me an apologetic $20 gift certificate that I then used to buy a dozen roses...." Read more
"On Tuesday, April 25, 2017: a 1 inch triangular red plastic object was found while eating the Boston Market Chicken Parmesan meal after microwaving! It looked first like a piece..." Read more
"I purchased my usual dress size which was within the sizing chart provided for US customers. I was hesitant to purchase but the reviews were good. I checked the return..." Read more