Manufacturer: Frontier Communications Category: Tv Services Clear all filters (3 of 3 reviews match)
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I never had a problem with my Verizon FiOS TV and Network equipment or billing.Since Frontier bought the network and I was forced to accept them because there is no other choice for my area, I have had NUMEROUS issues. They have the absolute WORST customer care. Your average hold time for a billing issue will be 20 to 45 minutes, (I have experienced this EVERY TIME I HAVE CALLED ABOUT MY BILL, a total of 17 times since May 20, 2016 & Dec 27,...
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FrontierComCares

FrontierComCares Good afternoon,
I'd like to have my team investigate these billing discrepancies and see what's going on. Can you send an email to askfrontier@ftr.com with the subject of...

A few months after Frontier took over I got a bill from them for over $700.I had ended my service with Verizon about a month before Frontier took over. I called Frontier and after the incredibly long wait I finally got someone who was able to see that I did not owe Verizon any money before the Frontier takeover. They could not explain where the $700 charge came from but refused to cancel it. Instead a month later I get another bill and that...
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Anonymous

Anonymous I paid my bill, have a canceled check and they say I still owe them. Sent them copies every day for 2 weeks and they still bill me. I will join your lawsuit! Five months and c...

FrontierComCares

FrontierComCares Good afternoon,
I'd like to have my team take a look at those bills and find out where the mistake is being made. Please send us an email directly at askfrontier@ftr.com w...

Rated 1 out of 10.Like many after the disastrous transition from Verizon to Frontier, I've had problems since that have gone unresolved. Firstly, the Frontier phone service doesn't have the same select call forwarding & simultaneous ring features that Verizon did that allowed you to preset the schedule time frame with up to 3 #s and monitor/change online from anywhere. There's so simultaneous service. I have to forward and unforward calls by...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about your phone and TV service issues. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my ...