Manufacturer: Frontier Communications Category: Internet Services Clear all filters (69 of 69 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
Frontier has taken the FIOS product from Verizon and took it from top of the heap to the dung heap literally overnight. When it works it's fine but it goes out at least monthly. Service goes from flawless to 40% packet loss and eventually hard down. When you call their...
Read more
FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about the issues you have experienced with your Internet service. If you need any further assistance with this, please send us an email to AskFrontie...

Just a warning, if you get fed up like me and move TV and Phone from Fios to another provider it is Frontiers policy to cancel your internet. This happened despite a Frontier CSR assuring that the internet wouldn't be affected. I was told a new account could be setup...
Read more
have to wait for atleast an hour to talk to a representative.worst service i have ever seen, they haven;t mentioned about installation costs and billed on the account, when called billing, they said they will send the claim to different department and even after 5...
Read more
1.0
I didn't like
  • Dishonesty
  • Interrupted service
#998641

Frontier Communications Fios Internet Service Review

#1024411
1.8
My internet speed is consistently half of what I am supposed to get every month. Techs have been sent out, in using their equipment (router), and have called numerous times. I bet if I paid only half of my bill each month Frontier would be upset.
Comment Be first to start a discussion
Show

Frontier Communications Fios Internet Service Review

#870626
1.3
Terrible internet connection with FiOS 75 up 75 down supposedly. Constant interrupts. Appears to be getting worse.
Comment Be first to start a discussion
Show

Frontier Communications Fios Internet Service Review

#838204
1.0
I had Verizon fios. When I was transferred to Frontier my service has gone down the drain. My Internet slowed down. The Moble app to view live streaming channels has been down. When calling customer service I am getting an out sourced (out of country) tech with nothing but excuses. All the while being charged full price. I have been displeased with my service and planning to change providers.
Comment Be first to start a discussion
Show
This is the worst internet service i have ever had it couldnt possibly be any slower its the same as having dial up...it takes 3+days to download anything on my ps4, and updates on devices forget about it, might as well give people their money back with this ***...
Read more
FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. We can assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Krystle/Jeigh/Tim so my team can help with a resolut...

First it's beside me that a company as horrible as this is still in business.They are the WORST in Customer Service and the WORST in internet service. For 8 months we've been going thru technical support and had multiple technicians in our house with their laptops...
Read more
I am going to fire them.I'm starting a search for a new internet service provider. Forced to Frontier by Verizon exit from my area. Billing too high. Called to see about switching to internet-only service. They said they can drop the phone line and double my internet...
Read more
FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about your service issues. If you need any further assistance with having service restored, please send us an email to AskFrontier@ftr.com with the s...

Southern Il here they keep telling me area of high demand lol its 3 am most of the time when our internet randomly goes red, no *** way.Lady promised tech will be here tomorrow , have to call back because out again for guy to tell me same ticket will be denied when...
Read more
FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good morning,Please email us at askfrontier@ftr.com with the subject of ATTN Tim/Krystle. I'd like to have our team take a look at that tech visit, as well as the overall his...

I just received a bill for nearly $300 even though I was paid up through the end of December.And here it is, only the 9th of January, and not only are they claiming that I owe this large bill, they upped the cost of my monthly services from $109 to about $145!! HOW CAN...
Read more
FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good morning,Please reach out via email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle, so my team can take a look into all the issues you're experiencing at this...

I mean it certainly isn't Verizon fios quality. Same equipment but the service was down a lot every hour in every day. Not reflecting in bill you'd think we would get a break on our bills to keep us happy. No I was over charged for installing service which was WOW the...
Read more
FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about the experience you have had having your service installed. If you are needing any further assistance, please send us an email to AskFrontier@ft...

It seemed spooky that a friend of mine told me my security settings had been downgraded and his phone was now warning him not to connect to my wifi.Seems simple enough go on the website upgrade the security change the password no problem. I did just that following...
Read more
FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good afternoon,As a security feature our current Actiontec router firmware will display multiple characters when typing, but it will only submit the characters you specificall...