Product: Frontier Communications Fios Internet Service Clear all filters (73 of 73 reviews match)
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Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier Communications - Overcharge me for my Internet service. False advertising about internet speed, lied to customer. I lost around $1000 in over paying this company
Frontier took over from Verizon in my area for the last 2 year.They raised my plan and price without my agreement. Frontier tried to give me a discount of $20 each month but the bill still ended up more than it was when I signed with Verizon. The internet speed is...
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1.5
Product
Frontier Communications Fios Internet Service
I didn't like
  • Unauthorized charge
  • Overcharge
  • False adversiting
#1186018
In the past month ive been without any reliable internet.A service visit was supposed to take place but they cancelled it without my knowledge and the 2nd visit was rescheduled (they didnt let me know) because they said theyd screwed up the referral in their system. I...
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1.1
Product
Frontier Communications Fios Internet Service
#1066217
Ordered business service in March 2017.Never received a contract, had no account number or contact information. Did not receive a bill until June 2017 indicating account was in arrears and they had disconnected service pending payment. Called to rectify, put on hold,...
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Product
Frontier Communications Fios Internet Service
I didn't like
  • Bad customer service
#1063659
I HAD FRONTIER IN 2 OF MY HOUSES 1 WAS SWITCHED FROM VERNON AND I HAD NOUTHING BUT TROUBLE THE OTHER WAS IN ILLINOIS AND I TRIED TO GET INTERNET SERVICE AND THEY BILLED ME BUT I NEVER HAD IT WORK I CANCELED BOTH IN SEPTEMBER AND I AM STILL WATING FOR A REFUND I ALWAYS...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry you have not yet received your refund. Please send us an email to AskFrontier@ftr.com with the subject Pissed Consumer so my team can assist you with a resol...

1.0
Product
Frontier Communications Fios Internet Service
I didn't like
  • Worst company i have had the displeasure to deal with
#1043826
Frontier has taken the FIOS product from Verizon and took it from top of the heap to the dung heap literally overnight. When it works it's fine but it goes out at least monthly. Service goes from flawless to 40% packet loss and eventually hard down. When you call their...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the issues you have experienced with your Internet service. If you need any further assistance with this, please send us an email to AskFrontie...

Product
Frontier Communications Fios Internet Service
#1030747
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Frontier Communications Fios Internet Service Review

My internet speed is consistently half of what I am supposed to get every month. Techs have been sent out, in using their equipment (router), and have called numerous times. I bet if I paid only half of my bill each month Frontier would be upset.
1.8
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Frontier Communications Fios Internet Service
#1024411
Just a warning, if you get fed up like me and move TV and Phone from Fios to another provider it is Frontiers policy to cancel your internet. This happened despite a Frontier CSR assuring that the internet wouldn't be affected. I was told a new account could be setup...
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Product
Frontier Communications Fios Internet Service
#1011067
have to wait for atleast an hour to talk to a representative.worst service i have ever seen, they haven;t mentioned about installation costs and billed on the account, when called billing, they said they will send the claim to different department and even after 5...
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1.0
Product
Frontier Communications Fios Internet Service
I didn't like
  • Interrupted service
  • Dishonesty
#998641
This is the worst internet service i have ever had it couldnt possibly be any slower its the same as having dial up...it takes 3+days to download anything on my ps4, and updates on devices forget about it, might as well give people their money back with this ***...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Krystle/Jeigh/Tim so my team can help with a resolut...

1.2
Product
Frontier Communications Fios Internet Service
#997178
First it's beside me that a company as horrible as this is still in business.They are the WORST in Customer Service and the WORST in internet service. For 8 months we've been going thru technical support and had multiple technicians in our house with their laptops...
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Product
Frontier Communications Fios Internet Service
#995002