Manufacturer: Frontier Communications Category: Internet Services Clear all filters (71 of 71 reviews match)
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Ordered business service in March 2017.Never received a contract, had no account number or contact information. Did not receive a bill until June 2017 indicating account was in arrears and they had disconnected service pending payment. Called to rectify, put on hold,...
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Product
Frontier Communications Fios Internet Service
I didn't like
  • bad Customer service
#1063659
I HAD FRONTIER IN 2 OF MY HOUSES 1 WAS SWITCHED FROM VERNON AND I HAD NOUTHING BUT TROUBLE THE OTHER WAS IN ILLINOIS AND I TRIED TO GET INTERNET SERVICE AND THEY BILLED ME BUT I NEVER HAD IT WORK I CANCELED BOTH IN SEPTEMBER AND I AM STILL WATING FOR A REFUND I ALWAYS...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry you have not yet received your refund. Please send us an email to AskFrontier@ftr.com with the subject Pissed Consumer so my team can assist you with a resol...

1.0
Product
Frontier Communications Fios Internet Service
I didn't like
  • Worst company i have had the displeasure to deal with
#1043826
Frontier has taken the FIOS product from Verizon and took it from top of the heap to the dung heap literally overnight. When it works it's fine but it goes out at least monthly. Service goes from flawless to 40% packet loss and eventually hard down. When you call their...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the issues you have experienced with your Internet service. If you need any further assistance with this, please send us an email to AskFrontie...

Product
Frontier Communications Fios Internet Service
#1030747

Frontier Communications Fios Internet Service Review

#1024411
1.8
My internet speed is consistently half of what I am supposed to get every month. Techs have been sent out, in using their equipment (router), and have called numerous times. I bet if I paid only half of my bill each month Frontier would be upset.
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Frontier Communications Fios Internet Service Review

#870626
1.3
Terrible internet connection with FiOS 75 up 75 down supposedly. Constant interrupts. Appears to be getting worse.
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Frontier Communications Fios Internet Service Review

#838204
1.0
I had Verizon fios. When I was transferred to Frontier my service has gone down the drain. My Internet slowed down. The Moble app to view live streaming channels has been down. When calling customer service I am getting an out sourced (out of country) tech with nothing but excuses. All the while being charged full price. I have been displeased with my service and planning to change providers.
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Just a warning, if you get fed up like me and move TV and Phone from Fios to another provider it is Frontiers policy to cancel your internet. This happened despite a Frontier CSR assuring that the internet wouldn't be affected. I was told a new account could be setup...
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Product
Frontier Communications Fios Internet Service
#1011067
have to wait for atleast an hour to talk to a representative.worst service i have ever seen, they haven;t mentioned about installation costs and billed on the account, when called billing, they said they will send the claim to different department and even after 5...
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1.0
Product
Frontier Communications Fios Internet Service
I didn't like
  • Dishonesty
  • Interrupted service
#998641
This is the worst internet service i have ever had it couldnt possibly be any slower its the same as having dial up...it takes 3+days to download anything on my ps4, and updates on devices forget about it, might as well give people their money back with this ***...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Krystle/Jeigh/Tim so my team can help with a resolut...

1.2
Product
Frontier Communications Fios Internet Service
#997178
First it's beside me that a company as horrible as this is still in business.They are the WORST in Customer Service and the WORST in internet service. For 8 months we've been going thru technical support and had multiple technicians in our house with their laptops...
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Product
Frontier Communications Fios Internet Service
#995002
I am going to fire them.I'm starting a search for a new internet service provider. Forced to Frontier by Verizon exit from my area. Billing too high. Called to see about switching to internet-only service. They said they can drop the phone line and double my internet...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about your service issues. If you need any further assistance with having service restored, please send us an email to AskFrontier@ftr.com with the s...

Product
Frontier Communications Fios Internet Service
#992110
Southern Il here they keep telling me area of high demand lol its 3 am most of the time when our internet randomly goes red, no *** way.Lady promised tech will be here tomorrow , have to call back because out again for guy to tell me same ticket will be denied when...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,Please email us at askfrontier@ftr.com with the subject of ATTN Tim/Krystle. I'd like to have our team take a look at that tech visit, as well as the overall his...

1.0
Product
Frontier Communications Fios Internet Service
#988424
I just received a bill for nearly $300 even though I was paid up through the end of December.And here it is, only the 9th of January, and not only are they claiming that I owe this large bill, they upped the cost of my monthly services from $109 to about $145!! HOW CAN...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,Please reach out via email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle, so my team can take a look into all the issues you're experiencing at this...

Product
Frontier Communications Fios Internet Service
#987849