Frontier Communications Fios Internet Service Reviews

1.4
(26 reviews)
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Product or Service Quality
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MINUS TEN STARS Terrible customer service and over charging customers for install that they never called or showed up to until exactly one week later. Then charge me double what I was quoted. I call get hung up on. THE INTERNET IS ON AND OFF . I think this company is criminal hacking us all. I don't trust this company at all. Ok to make matters worse now there's an account that comes up when I put in my email that isn't my account. It...
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FrontierComCares

FrontierComCares Good afternoon,
There should be no reason to be double charged. Let's get this issue escalated and resolved. Please email my team at askfrontier@ftr.com with the subject ...

Frontier Communications is the WORST! THE WORST! Their onsite technicians doesnt know what they are doing. My internet has been down for almost 2 weeks now, and i have several trouble tickets with them explaining to them about my issue - which is STATIC IP! I need a static IP for my firewall to get my site to site vpn to work. Which was working for almost 3 years, until recently. The modem's static gateway is not even accessible! Which the...
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FrontierComCares

FrontierComCares Hello. We can certainly assist you with this Internet issue. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help with a resol...

1.0
I didn't like
  • All the problems since they took over
#947176
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
I signed with Verizon because of their reputation and their service.Then I was abruptly shoved over to Frontier, who doesn't give me the 75/75 internet service and I have constant interruptions. When I tried to downgrade my phone and TV service, they told me I'd have to pay a $220 fee for not sticking with my original contract. BUT - my original contract was for the same price for two years yet Frontier didn't hesitate to INCREASE MY BILL. If I...
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FrontierComCares

FrontierComCares Hello. We can certainly assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help with a res...

1.7
I didn't like
  • Being held captive by the previous verizon contract
  • Constant interruptions and lag times
  • Not getting what i am paying for
#941945
We have has the same experience as most here... poor qualiry, bad internet, promises from call center, pay first... then get a refund...helpppplll
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FrontierComCares

FrontierComCares We apologize for the experience you have had thus far. We can get our team to assist you in resolving your issues. Can you send us an email directly at askfrontier@ftr.com wit...

Anonymous

Anonymous My phone and internet has not worked correct since 9/6/2016 have made many attempts to get it corrected. They keep relling me they are escalating the order since my spouse is...

Had Verizon FIOS since day one, 7+ years? No problems that were couldn't be solved with one phone call. Frontier took over and immediately broke something that was perfect. We have the latest tech gadgets and we're not able to use them to their fullest potential. Ethernet connected internet is often slow or just FU, wifi is obviously throttled back, Netfilx can't grab wifi and we never seem to get full HD download now. Prior to the sale to...
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FrontierComCares

FrontierComCares bosergude,
We can assist you here with that, what model router do you have? To get a baseline what speeds are you getting on the wired connection? Have you tried to change ...

My entire previously purchased Fios library was never available despite repeated calls (that usually took over an hour to connect) to tech. support. So after 2.5 hours on the phone and live chat there are now 4 separate shut off orders even though Frontier shut it off 8/28. This company is corrupt and I'm not sure Verizon shouldn't be culpable as well. If there is a west coast class action lawsuit I'd like to hear about it. I also plan to...
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1.2
I didn't like
  • Pixillated reception
  • Lack of access to previously purchased movies
  • Poor customer service
#914659
/25/2016 Dear Frontier, I have been a customer for 2 years with your company. In June, I received a bill that was $8.00 more than my usual bill. I called Customer Service and explained that I had not been sent anything regarding a change in rate. The woman told me that there was nothing she could do for me. So I canceled my service due to frustration. Several days later I called back and explained that I really did not want to cancel my...
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FrontierComCares

FrontierComCares Good evening,
Waiting over a month to be reconnected is definitely not good at all. In fact we completely understand being upset in this situation. We'd like to help find...

1.0
I didn't like
  • Discruption of service
  • I did not like waiting on the phone for days
#907100
THIS BUSINESS IS NOT BBB ACCREDITED. Frontier Communications: Frontier is a freaking JOKE! If you have other options available I would explore them. I switched over to their internet service, in part because they would include free installation. I receive my first bill and there is $110 of installation charges. Upon calling CS I am told there is nothing in the notes about free installation and he will have to submit a request for review to see...
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FrontierComCares

FrontierComCares Good evening,
Three months is definitely way too long to take to review a credit situation such as that. Can you email us directly at askfrontier@ftr.com with the subject ...

Frontier after 20 hours of many phone calls has reviewed the Sales audio call and verified i was quoted $149 a month but says they cannot honor the price and i can go somewhere else. im left holding the bag because there is no other choices in my area! i moved in this home with FIOS as the requirement, Verizon was honest, reliable and economic. Frontier Communications you are Liars and Scammers taking advantage of customers who have no other...
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Anonymous

Anonymous These guys constantly send me cards inviting me to the service. The only problem is the service doesn't exist where I live. It's blatantly dishonest. Isn't reputation importan...

FrontierComCares

FrontierComCares Hello. I am very sorry to hear about the experience you have had. We can certainly take a closer look into this billing issue for you. Please send us an email to AskFrontier@f...

2.6
I liked
  • Fios is fairly reliable
  • Have coverage in my area
  • Verizon better
I didn't like
  • Bait and switch with pricing
  • Way they mishandled the transition
  • Being told one thing and delivered another
#905284

Frontier Communications Fios Internet Service Review

#838204
1.0
I had Verizon fios. When I was transferred to Frontier my service has gone down the drain. My Internet slowed down. The Moble app to view live streaming channels has been down. When calling customer service I am getting an out sourced (out of country) tech with nothing but excuses. All the while being charged full price. I have been displeased with my service and planning to change providers.
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This s the worst service I have ever received in my life.I have tried for 6 wks to get services internet. I have been hung up on told my kids are to loud disconnected spent over 30 hrs on hold each call at least 1 to 2 hrs on hold. I was toldI lied and didn.t have a order and hung up on then had to find my order umber and call back then told my service is working even though I had not even received a motem. Told to take days off of work to...
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FrontierComCares

FrontierComCares Hello. I am very sorry for the experience you had and that we lost you as a customer. If you are needing any further assistance with your account or bill, please send us an em...

I liked
  • I dint
I didn't like
  • Not being helped
#904215