Manufacturer: Frontier Communications Category: Internet Services Clear all filters (72 of 72 reviews match)
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I just received a bill for nearly $300 even though I was paid up through the end of December.And here it is, only the 9th of January, and not only are they claiming that I owe this large bill, they upped the cost of my monthly services from $109 to about $145!! HOW CAN...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,Please reach out via email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle, so my team can take a look into all the issues you're experiencing at this...

Product
Frontier Communications Fios Internet Service
#987849
I mean it certainly isn't Verizon fios quality. Same equipment but the service was down a lot every hour in every day. Not reflecting in bill you'd think we would get a break on our bills to keep us happy. No I was over charged for installing service which was WOW the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had having your service installed. If you are needing any further assistance, please send us an email to AskFrontier@ft...

Product
Frontier Communications Fios Internet Service
#974194
It seemed spooky that a friend of mine told me my security settings had been downgraded and his phone was now warning him not to connect to my wifi.Seems simple enough go on the website upgrade the security change the password no problem. I did just that following...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,As a security feature our current Actiontec router firmware will display multiple characters when typing, but it will only submit the characters you specificall...

1.0
Product
Frontier Communications Fios Internet Service
#972097
Internet was disconnected thurs talked to them Friday said would be back on in24 hours still no internet as of today.spoke to another rep this a.m. after telling them what i needed they automatically transferred me tho collections didn't even give me the chance to...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about your experience with phone support. We are here here to help and can certainly assist you with having your service restored. Please send us an ...

1.3
Product
Frontier Communications Fios Internet Service
#962661
MINUS TEN STARS Terrible customer service and over charging customers for install that they never called or showed up to until exactly one week later. Then charge me double what I was quoted. I call get hung up on. THE INTERNET IS ON AND OFF . I think this company...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,There should be no reason to be double charged. Let's get this issue escalated and resolved. Please email my team at askfrontier@ftr.com with the subject of A...

1.9
Product
Frontier Communications Fios Internet Service
#949188
Frontier Communications is the WORST! THE WORST! Their onsite technicians doesnt know what they are doing. My internet has been down for almost 2 weeks now, and i have several trouble tickets with them explaining to them about my issue - which is STATIC IP! I need a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly assist you with this Internet issue. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help with a resol...

1.0
Frontier Communications Pleasant Prairie, Wisconsin
Product
Frontier Communications Fios Internet Service
I didn't like
  • All the problems since they took over
#947176
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
I signed with Verizon because of their reputation and their service.Then I was abruptly shoved over to Frontier, who doesn't give me the 75/75 internet service and I have constant interruptions. When I tried to downgrade my phone and TV service, they told me I'd have...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help with a res...

1.7
Product
Frontier Communications Fios Internet Service
I didn't like
  • Not getting what i am paying for
  • Constant interruptions and lag times
  • Being held captive by the previous verizon contract
#941945
We have has the same experience as most here... poor qualiry, bad internet, promises from call center, pay first... then get a refund...helpppplll
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We apologize for the experience you have had thus far. We can get our team to assist you in resolving your issues. Can you send us an email directly at askfrontier@ftr.com wit...

Anonymous
Wendy

My phone and internet has not worked correct since 9/6/2016 have made many attempts to get it corrected. They keep relling me they are escalating the order since my spouse is...

1.0
Product
Frontier Communications Fios Internet Service
#920208
Had Verizon FIOS since day one, 7+ years? No problems that were couldn't be solved with one phone call. Frontier took over and immediately broke something that was perfect. We have the latest tech gadgets and we're not able to use them to their fullest potential....
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

bosergude,We can assist you here with that, what model router do you have? To get a baseline what speeds are you getting on the wired connection? Have you tried to change the ...

3.1
Product
Frontier Communications Fios Internet Service
#915844
My entire previously purchased Fios library was never available despite repeated calls (that usually took over an hour to connect) to tech. support. So after 2.5 hours on the phone and live chat there are now 4 separate shut off orders even though Frontier shut it...
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1.2
Product
Frontier Communications Fios Internet Service
I didn't like
  • Lack of access to previously purchased movies
  • Pixillated reception
  • Customer service
#914659