Manufacturer: Frontier Communications Category: Internet Services Clear all filters (69 of 69 reviews match)
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Internet was disconnected thurs talked to them Friday said would be back on in24 hours still no internet as of today.spoke to another rep this a.m. after telling them what i needed they automatically transferred me tho collections didn't even give me the chance to...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about your experience with phone support. We are here here to help and can certainly assist you with having your service restored. Please send us an ...

MINUS TEN STARS Terrible customer service and over charging customers for install that they never called or showed up to until exactly one week later. Then charge me double what I was quoted. I call get hung up on. THE INTERNET IS ON AND OFF . I think this company...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good afternoon,There should be no reason to be double charged. Let's get this issue escalated and resolved. Please email my team at askfrontier@ftr.com with the subject of A...

Frontier Communications is the WORST! THE WORST! Their onsite technicians doesnt know what they are doing. My internet has been down for almost 2 weeks now, and i have several trouble tickets with them explaining to them about my issue - which is STATIC IP! I need a...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. We can certainly assist you with this Internet issue. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help with a resol...

1.0
I didn't like
  • All the problems since they took over
#947176
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
I signed with Verizon because of their reputation and their service.Then I was abruptly shoved over to Frontier, who doesn't give me the 75/75 internet service and I have constant interruptions. When I tried to downgrade my phone and TV service, they told me I'd have...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. We can certainly assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help with a res...

1.7
I didn't like
  • Service outages
  • Not getting what i am paying for
  • Being held captive by the previous verizon contract
#941945
We have has the same experience as most here... poor qualiry, bad internet, promises from call center, pay first... then get a refund...helpppplll
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
We apologize for the experience you have had thus far. We can get our team to assist you in resolving your issues. Can you send us an email directly at askfrontier@ftr.com wit...

Anonymous

Wendy My phone and internet has not worked correct since 9/6/2016 have made many attempts to get it corrected. They keep relling me they are escalating the order since my spouse is...

Had Verizon FIOS since day one, 7+ years? No problems that were couldn't be solved with one phone call. Frontier took over and immediately broke something that was perfect. We have the latest tech gadgets and we're not able to use them to their fullest potential....
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
bosergude,We can assist you here with that, what model router do you have? To get a baseline what speeds are you getting on the wired connection? Have you tried to change the ...

My entire previously purchased Fios library was never available despite repeated calls (that usually took over an hour to connect) to tech. support. So after 2.5 hours on the phone and live chat there are now 4 separate shut off orders even though Frontier shut it...
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1.2
I didn't like
  • Pixillated reception
  • Poor customer service
  • Lack of access to previously purchased movies
#914659
/25/2016 Dear Frontier, I have been a customer for 2 years with your company. In June, I received a bill that was $8.00 more than my usual bill. I called Customer Service and explained that I had not been sent anything regarding a change in rate. The woman told me...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good evening,Waiting over a month to be reconnected is definitely not good at all. In fact we completely understand being upset in this situation. We'd like to help find out...

1.0
I didn't like
  • I did not like waiting on the phone for days
  • Discruption of service
#907100
THIS BUSINESS IS NOT BBB ACCREDITED. Frontier Communications: Frontier is a freaking JOKE! If you have other options available I would explore them. I switched over to their internet service, in part because they would include free installation. I receive my first bill...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good evening,Three months is definitely way too long to take to review a credit situation such as that. Can you email us directly at askfrontier@ftr.com with the subject of A...

im left holding the bag because there is no other choices in my area! i moved in this home with FIOS as the requirement, Verizon was honest, reliable and economic. Frontier Communications you are Liars and Scammers taking advantage of customers who have no other...
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Anonymous

Anonymous These guys constantly send me cards inviting me to the service. The only problem is the service doesn't exist where I live. It's blatantly dishonest. Isn't reputation importan...

FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am very sorry to hear about the experience you have had. We can certainly take a closer look into this billing issue for you. Please send us an email to AskFrontier@f...

2.6
I liked
  • Fios is fairly reliable
  • Verizon better
  • Have coverage in my area
I didn't like
  • Way they mishandled the transition
  • Bait and switch with pricing
  • Being told one thing and delivered another
#905284