Frontier Communications Fios Internet Service Reviews

1.4
(26 reviews)
Value for money
Product or Service Quality
Advertised vs Delivered
Husband has all the details.In a nutshell...a big nutshell, we want to get away from Frontier and the bad service so we have found alternatives for TV and have disconnected our land line. We kept internet and increased the speed however, they switched the entire service off leaving us with no internet for 5 or more days so far. They admit they made an error and the work order is correct. They cannot fix it. Numerous phone calls later I came home...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear your Internet was disconnected in error. If you are needing any further assistance after your technician appointment, please send us an email to AskF...

2.0
I didn't like
  • Bad bad bad service fraud errors
#901578
I ended up going to his supervisor who finally figures out that they don't even offer FiOs at my new location - just DSL. They wanted me to try that for the $70 a month plus add a phone line which would be an extra $6. So $76 a month for DSL. I don't think so!! Told them to cancel the contract and ship me a box to send their junk back. This stunt has now cost me business because I work from home and need Internet to do that. Found someone else...
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1.0
I liked
  • When it was verizon
I didn't like
  • Lying
  • Never called back as promised
  • Internet package cost too high not matching words
On July 05, 2016 my 2 year service agreement expired.The last bill Frontier sent me on June 25th, the $73 bill jumped to $122. before the 2 year was up. On the date of expiration, I changed my service from a "bundle" to Internet only, for $44.99 per month. Now, my bill is $174.97 I had to call in 6 times, spending hours on the telephone, and demand to talk to a supervisor before the change happened. I still don't know what my next bill will be....
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FrontierComCares

FrontierComCares I would like to take a deeper look into this billing concern for you.
Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of ...

Starting April 1, when Frontier took over FIOS in California from Verizon, the troubles started... slow network speeds. I had VerizonFIOS for 7 years with very little trouble -- maybe 3 or 4 issues over that time. But with Frontier I've talked to them nearly 2x month over last 5 months. They sent me a new router (they said it'd be free, and no tech needed onsite to simply swap it out) but instead on a Sunday afternoon a tech arrives and...
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FrontierComCares

FrontierComCares I'm sorry to hear you are having connection trouble! I would be happy to help.
Can you please email me at AskFrontier@ftr.com with your account number, contact number and ...

1.8
I didn't like
  • Inconsistent fios service
  • Terrible customer service
  • Slow internet speeds
#897477
They destroyed the excellent FIOS network. My phone internet connection is much faster when I use it for the computer. There is no interest in resolving the issues whatsoever by management. They somehow feel that this is normal to not deliver what someone expects from a service when it is taken over. They then try to sell you on an upgrade when you get 60% of the speed promised. Why would I upgrade if they cannot deliver the 50mb/sec...
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FrontierComCares

FrontierComCares I would like to help and take a deeper look into what is going on with your internet connection.
Can you please email me at AskFrontier@ftr.com with your account number, co...

1.3
I didn't like
  • Being lied to
  • Internet speed
  • Dont provide service
#892334
Our entire neighborhood has our FiOS dropping service daily. This has to stop or enmass people will switch..
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FrontierComCares

FrontierComCares I'm sorry to hear you are having connection trouble! I would be happy to help. Can you please email me at AskFrontier@ftr.com with your account number, contact number and a c...

Ever since they took over in April 2016 from Verizon.Nothing but problems. Lost DT twice. Never lost with Verizon. Slow internet.. losing internet servive more times than I could count. Never with Verizon. Had tech come out telling me my internet speed was good. It sucks. Picture stops for 5 sec than starts again. Too many times than I can count. Terrible service. Most of the on demand services are not what tgey were with Verizon. Unable to...
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FrontierComCares

FrontierComCares I'm sorry to hear you are having trouble with your service! I would be more than happy to help.
Can you please email me at AskFrontier@ftr.com with your account number, co...

I purchased fios to get the best performance from the internet for online gaming. Now it is useless for online gaming latency and packet loss seem to be pitiful at best compared to the old verizon lines. Spend hours with them over the phone, got now where, they didn't even understand what I was asking for. Customer service stunk. STAY AWAY FROM FRONTIER FOR INTERNET IF YOU DO ONLINE GAMING!!!!!! USE Brighthouse instead Sincerely, New...
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1.9
I didn't like
  • Way they took over the verizon product line and trashed it
#858329
There have been too many mixups with Frontier.I've given up and am signing with DirecTV. But get this: DirectTV can't offer internet in my area because Frontier and other companies have the rights tied up. So I may be stuck with Frontier as far as the internet is concerned. It took almost a month for my check to be posted to my Frontier account. Frontier has had more than 1,200 complaints with the public utilities commission. And it's just as...
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I signed up for frontier about 2 weeks ago and was told they be here in between 9-11am the following tuesday.At 11:15 that tuesday i called to figure out why no one showed or why i didn't receive a phone call. They said it was put on hold because I couldn't receive the high speed internet in my area so they redid the order for a lower speed and were coming the next day and they would install the cable and leave the modem on the porch. I came...
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