Frontier Communications Fios Internet Service Reviews

1.4
(26 reviews)
Value for money
Product or Service Quality
Advertised vs Delivered
no service out of no where saturday the day before the biggest day for race fans.no indy 500 no formula one in monaco no coco cola 600 at charlote. so i make the call and do the live chat thing and then it starts the worst customer service I've ever had in my life with three lines down no internet. six phone calls, four on line chats reset this reset that on and on with the promisses and in the end i got zero results. if you call...
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1.0
I didn't like
  • Very bad customer service
#857568
Just when you thought Verizon couldn't get worse, meet FRONTIER!I felt the wrath of their rude and poor customer service yesterday. Frontier does NOT value its customers nor their time! I spent 5 hrs on the phone yesterday while getting transferred to one "specialist" to another! Well they're special alright... After my initial phone call I was asked if they could call me back within the hour so they could assess how to troubleshoot my internet....
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Anonymous

Anonymous Seriously, Tallahassee needs to step in and shut this mess of a company down! Sometimes living in Florida feels just like living in a badly run Banana Republic. Come on Ri...

FRONTIER COMMUNICATIONS has the WORST WORST SERVICE in the whole USA.I don't know why,They do not care for customers and even though if there is negative feedback.I was earlier using Verizon FIOS and since the day Verizon sold FIOS to Frontier Communications myself and my most my friends having issues.Since 2 days my internet is not working and they do not care,just created one ticket and no update on ticket,whenever call to customer care guys...
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1.0
I didn't like
  • No eta on repair
  • Slow or lack of service
#854835
Poor customer service; they are dishonest & unorganized.I have been on the phone with them multiple times due to not having internet service for last 2 weeks. They finally scheduled an app't for a technician to come my home then cancelled the day of & left an automated voice mail rescheduling the app't for a day i would not be home. When I called them about this app't they scheduled they changed the day of app't again, & stated I did not need...
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My internet has been out since 5/19/16.When I called I got someone in India or wherever. I was told there is a regional outage! That was not acceptable to me so I asked to speak to someone in the US. They transferred me to a very nice and helpful lady, I thought? She put a rush on my being serviced? Meanwhile I discovered that my neighbor, 5 feet away, has service?? I did not receive a call from the service person so I called again. They said...
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1.2
I didn't like
  • Very bad customer service
#854112
I was with Verizon for over 5 years with no problems.Out of the blue Frontier notifies me they purchased Verizon and they are my new service provider. That was two weeks ago. A week ago my internet went down and haven't had service since then. I work from home so internet access is a must! This has never happened! A technician was supposed to show up today to "look into it" but never did. Frontier is the worst company I've ever dealt with. Their...
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Anonymous

Anonymous It's bad enough that I can't get much done online with Frontier, but the fact that I can't even contact them to complain is just too much!!!! If you use Frontier Communication...

iv contacted this company several times because my internet and phone isn't working they tell me i need a new batteries for the fios box located in my garage i get transferred from agent to anent but and i cant get no one that can help me get the batteries so they are still charging me for service i don't have telling me theirs nothing they can do because their still having problems with the switch from Verizon they wont left me out of the...
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1.2
I didn't like
  • Lack of training
  • Rude customer service
  • Professionalism
#850866
We're paying for 75/75 internet speed. We are getting 25/50. Why are we paying for 2/3 faster download and 1/3 faster upload? How is this supposed to be reconciled? Any class action in the works? We're in Florida, where one night Verizon secretly turned the keys to the building over to Frontier. Thanks for the warning, Verizon. We're paying for 75/75 internet speed. We are getting 25/50. Why are we paying for 2/3 faster download and 1/3 faster...
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1.0
I didn't like
  • Unclear service agreement
  • Getting slammed by frontier
#842924
Frontier has taken over all Verizon FiOs accounts in California. Since the change i have been experiencing major outages. Sometimes dropped service. I had requested multiple times for a technician to come and resolve this issue. They claim that someone came but no one let them in. (I was home all day on multiple occasions.) As of right now i am paying for 50mbs Up/50mbs Down and i can only get upwards of 7mbs download speeds and 4mbs upload...
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I had Verizon Fios when I cam home to discover my internet was out. It was at this time that I learned that Verizon had sold the Texas system to Frontier...that is when the nightmare began! they said there was a system outage in Garland but couldn't tell me whn it might be fixed. 4 days later (yes...I said 4 DAYS) they finally got the "system" up and running but my internet still was not working. After once again being on hold for close to an...
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Anonymous

Anonymous 4 days? Lucky you. I'm on my seventh in Lewisville! 30+ minute hold on each call. They dropped me 5 times a few days back. FRONTIER SUCKS!!!!!