Manufacturer: Frontier Communications Category: Internet Services Clear all filters (69 of 69 reviews match)
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This s the worst service I have ever received in my life.I have tried for 6 wks to get services internet. I have been hung up on told my kids are to loud disconnected spent over 30 hrs on hold each call at least 1 to 2 hrs on hold. I was toldI lied and didn.t have a...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am very sorry for the experience you had and that we lost you as a customer. If you are needing any further assistance with your account or bill, please send us an em...

I liked
  • I dint
I didn't like
  • Not being helped
#904215
Husband has all the details.In a nutshell...a big nutshell, we want to get away from Frontier and the bad service so we have found alternatives for TV and have disconnected our land line. We kept internet and increased the speed however, they switched the entire...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear your Internet was disconnected in error. If you are needing any further assistance after your technician appointment, please send us an email to AskF...

2.0
I didn't like
  • Bad bad bad service fraud errors
#901578
I ended up going to his supervisor who finally figures out that they don't even offer FiOs at my new location - just DSL. They wanted me to try that for the $70 a month plus add a phone line which would be an extra $6. So $76 a month for DSL. I don't think so!! Told...
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1.0
I liked
  • When it was verizon
I didn't like
  • Lying
  • Never called back as promised
  • Internet package cost too high not matching words
On July 05, 2016 my 2 year service agreement expired.The last bill Frontier sent me on June 25th, the $73 bill jumped to $122. before the 2 year was up. On the date of expiration, I changed my service from a "bundle" to Internet only, for $44.99 per month. Now, my bill...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
I would like to take a deeper look into this billing concern for you.Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of your...

Starting April 1, when Frontier took over FIOS in California from Verizon, the troubles started... slow network speeds. I had VerizonFIOS for 7 years with very little trouble -- maybe 3 or 4 issues over that time. But with Frontier I've talked to them nearly 2x month...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
I'm sorry to hear you are having connection trouble! I would be happy to help. Can you please email me at AskFrontier@ftr.com with your account number, contact number and a co...

1.8
I didn't like
  • Terrible customer service
  • Slow internet speeds
  • Inconsistent fios service
#897477
They destroyed the excellent FIOS network. My phone internet connection is much faster when I use it for the computer. There is no interest in resolving the issues whatsoever by management. They somehow feel that this is normal to not deliver what someone expects...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
I would like to help and take a deeper look into what is going on with your internet connection.Can you please email me at AskFrontier@ftr.com with your account number, contac...

1.3
I didn't like
  • Dont provide service
  • Internet speed
  • Being lied to
#892334
Our entire neighborhood has our FiOS dropping service daily. This has to stop or enmass people will switch..
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
I'm sorry to hear you are having connection trouble! I would be happy to help. Can you please email me at AskFrontier@ftr.com with your account number, contact number and a c...

Ever since they took over in April 2016 from Verizon.Nothing but problems. Lost DT twice. Never lost with Verizon. Slow internet.. losing internet servive more times than I could count. Never with Verizon. Had tech come out telling me my internet speed was good. It...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
I'm sorry to hear you are having trouble with your service! I would be more than happy to help. Can you please email me at AskFrontier@ftr.com with your account number, contac...

Our account was sold from Verizon Fios to Frontier a few months back. This is our second outage in about four months with Frontier. I tried trouble shooting by rebooting the router. It didn't work. So I called them and after about 10 minutes of her not finding my...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
I apologize for this experience! I would like to help and make sure we get your services back up and running smoothly. Can you please email me at AskFrontier@ftr.com with your...

1.0
I didn't like
  • Never showed up when i took time off from work
#871607
I've had nothing but trouble with my internet ever since Frontier took over.The last outage was for two weeks. Now I am finishing up week 1 of a new outage. We had an appointment scheduled for three days ago. After waiting around all day they called and told us that...
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Anonymous

Anonymous Be careful anytime you buy something at Neiman Marcus in Newport Beach at Fahion Island. First off, the Neiman Marcus stores are apparently not doing well at all anymore (th...

2.3
I liked
  • Verizon fios
I didn't like
  • How long it takes to resolve problems
#870729