Product: Frontier Communications Fios Internet Service Clear all filters (72 of 72 reviews match)
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/25/2016 Dear Frontier, I have been a customer for 2 years with your company. In June, I received a bill that was $8.00 more than my usual bill. I called Customer Service and explained that I had not been sent anything regarding a change in rate. The woman told me...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good evening,Waiting over a month to be reconnected is definitely not good at all. In fact we completely understand being upset in this situation. We'd like to help find out...

1.0
Product
Frontier Communications Fios Internet Service
I didn't like
  • Discruption of service
  • I did not like waiting on the phone for days
#907100
THIS BUSINESS IS NOT BBB ACCREDITED. Frontier Communications: Frontier is a freaking JOKE! If you have other options available I would explore them. I switched over to their internet service, in part because they would include free installation. I receive my first bill...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good evening,Three months is definitely way too long to take to review a credit situation such as that. Can you email us directly at askfrontier@ftr.com with the subject of A...

1.5
Product
Frontier Communications Fios Internet Service
#907021
im left holding the bag because there is no other choices in my area! i moved in this home with FIOS as the requirement, Verizon was honest, reliable and economic. Frontier Communications you are Liars and Scammers taking advantage of customers who have no other...
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Anonymous
Anonymous

These guys constantly send me cards inviting me to the service. The only problem is the service doesn't exist where I live. It's blatantly dishonest. Isn't reputation importan...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about the experience you have had. We can certainly take a closer look into this billing issue for you. Please send us an email to AskFrontier@f...

2.6
Product
Frontier Communications Fios Internet Service
I liked
  • Fios is fairly reliable
  • Have coverage in my area
  • Verizon better
I didn't like
  • Way they mishandled the transition
  • Bait and switch with pricing
  • Being told one thing and delivered another
#905284
This s the worst service I have ever received in my life.I have tried for 6 wks to get services internet. I have been hung up on told my kids are to loud disconnected spent over 30 hrs on hold each call at least 1 to 2 hrs on hold. I was toldI lied and didn.t have a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry for the experience you had and that we lost you as a customer. If you are needing any further assistance with your account or bill, please send us an em...

Product
Frontier Communications Fios Internet Service
I liked
  • I dint
I didn't like
  • Not being helped
#904215
Husband has all the details.In a nutshell...a big nutshell, we want to get away from Frontier and the bad service so we have found alternatives for TV and have disconnected our land line. We kept internet and increased the speed however, they switched the entire...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear your Internet was disconnected in error. If you are needing any further assistance after your technician appointment, please send us an email to AskF...

2.0
Product
Frontier Communications Fios Internet Service
I didn't like
  • Bad bad bad service fraud errors
#901578
I ended up going to his supervisor who finally figures out that they don't even offer FiOs at my new location - just DSL. They wanted me to try that for the $70 a month plus add a phone line which would be an extra $6. So $76 a month for DSL. I don't think so!! Told...
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1.0
Product
Frontier Communications Fios Internet Service
I liked
  • When it was verizon
I didn't like
  • Internet package cost too high not matching words
  • Never called back as promised
#898641
On July 05, 2016 my 2 year service agreement expired.The last bill Frontier sent me on June 25th, the $73 bill jumped to $122. before the 2 year was up. On the date of expiration, I changed my service from a "bundle" to Internet only, for $44.99 per month. Now, my bill...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I would like to take a deeper look into this billing concern for you.Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of your...

Product
Frontier Communications Fios Internet Service
#898220
Starting April 1, when Frontier took over FIOS in California from Verizon, the troubles started... slow network speeds. I had VerizonFIOS for 7 years with very little trouble -- maybe 3 or 4 issues over that time. But with Frontier I've talked to them nearly 2x month...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I'm sorry to hear you are having connection trouble! I would be happy to help. Can you please email me at AskFrontier@ftr.com with your account number, contact number and a co...

1.8
Product
Frontier Communications Fios Internet Service
I didn't like
  • Slow internet speeds
  • Inconsistent fios service
#897477
They destroyed the excellent FIOS network. My phone internet connection is much faster when I use it for the computer. There is no interest in resolving the issues whatsoever by management. They somehow feel that this is normal to not deliver what someone expects...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I would like to help and take a deeper look into what is going on with your internet connection.Can you please email me at AskFrontier@ftr.com with your account number, contac...

1.3
Product
Frontier Communications Fios Internet Service
I didn't like
  • Internet speed
  • Being lied to
  • Dont provide service
#892334
Our entire neighborhood has our FiOS dropping service daily. This has to stop or enmass people will switch..
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I'm sorry to hear you are having connection trouble! I would be happy to help. Can you please email me at AskFrontier@ftr.com with your account number, contact number and a c...

1.0
Product
Frontier Communications Fios Internet Service
#885972