Manufacturer: Frontier Communications Category: Internet Services Clear all filters (60 of 60 reviews match)
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Husband has all the details.In a nutshell...a big nutshell, we want to get away from Frontier and the bad service so we have found alternatives for TV and have disconnected our land line. We kept internet and increased the speed however, they switched the entire...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear your Internet was disconnected in error. If you are needing any further assistance after your technician appointment, please send us an email to AskF...

2.0
I didn't like
  • Bad bad bad service fraud errors
#901578
I ended up going to his supervisor who finally figures out that they don't even offer FiOs at my new location - just DSL. They wanted me to try that for the $70 a month plus add a phone line which would be an extra $6. So $76 a month for DSL. I don't think so!! Told...
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1.0
I liked
  • When it was verizon
I didn't like
  • Internet package cost too high not matching words
  • Lying
  • Never called back as promised
On July 05, 2016 my 2 year service agreement expired.The last bill Frontier sent me on June 25th, the $73 bill jumped to $122. before the 2 year was up. On the date of expiration, I changed my service from a "bundle" to Internet only, for $44.99 per month. Now, my bill...
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FrontierComCares

FrontierComCares I would like to take a deeper look into this billing concern for you.Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of your...

Starting April 1, when Frontier took over FIOS in California from Verizon, the troubles started... slow network speeds. I had VerizonFIOS for 7 years with very little trouble -- maybe 3 or 4 issues over that time. But with Frontier I've talked to them nearly 2x month...
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FrontierComCares

FrontierComCares I'm sorry to hear you are having connection trouble! I would be happy to help. Can you please email me at AskFrontier@ftr.com with your account number, contact number and a co...

1.8
I didn't like
  • Inconsistent fios service
  • Slow internet speeds
  • Terrible customer service
#897477
They destroyed the excellent FIOS network. My phone internet connection is much faster when I use it for the computer. There is no interest in resolving the issues whatsoever by management. They somehow feel that this is normal to not deliver what someone expects...
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FrontierComCares

FrontierComCares I would like to help and take a deeper look into what is going on with your internet connection.Can you please email me at AskFrontier@ftr.com with your account number, contac...

1.3
I didn't like
  • Being lied to
  • Dont provide service
  • Internet speed
#892334
Our entire neighborhood has our FiOS dropping service daily. This has to stop or enmass people will switch..
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FrontierComCares

FrontierComCares I'm sorry to hear you are having connection trouble! I would be happy to help. Can you please email me at AskFrontier@ftr.com with your account number, contact number and a c...

Ever since they took over in April 2016 from Verizon.Nothing but problems. Lost DT twice. Never lost with Verizon. Slow internet.. losing internet servive more times than I could count. Never with Verizon. Had tech come out telling me my internet speed was good. It...
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FrontierComCares

FrontierComCares I'm sorry to hear you are having trouble with your service! I would be more than happy to help. Can you please email me at AskFrontier@ftr.com with your account number, contac...

After my fios internet service went out, I rebooted the router, changed to an older router, and power-cycle the ONT, all to no avail. So I called Frontier's customer service. The guy was nice enough, but he couldn't do jack. He did manage to cut me off three times,...
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I purchased fios to get the best performance from the internet for online gaming. Now it is useless for online gaming latency and packet loss seem to be pitiful at best compared to the old verizon lines. Spend hours with them over the phone, got now where, they didn't...
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1.9
I didn't like
  • Way they took over the verizon product line and trashed it
#858329
There have been too many mixups with Frontier.I've given up and am signing with DirecTV. But get this: DirectTV can't offer internet in my area because Frontier and other companies have the rights tied up. So I may be stuck with Frontier as far as the internet is...
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