Frontier Communications Home Phone Service Reviews

Frontier Communications Home Phone Service 1 of 4
1.4
(18 reviews)
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I have a home phone with a long distance plan which is supposed to charge me 5 cents ($0.05) a minute for long distance calls. I had a call that lasted 2 minutes and was charged 28 cents ($0.28) a minute. The CSR tried to explain to me how that is 5 cents ($0.05) a minute. Seriously? It's simple math. I asked her to get 2 nickels and add them up and she would find it adds up to 10 cents ($0.10). She again explained to me how it adds up to 28...
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FrontierComCares

FrontierComCares Hello. If you are needing any further assistance with this billing issue please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help ...

My 85 year old mother loses her phone service whenever there is inclement weather.They were supposed to put a note on her account that is this should happen they will expedite service. Their normal response is 5-10 days!!!! Believe me they take their time!!! Of course when I call they say they no nothing about the note and their is no prior service issues on the account. How suspicious....only problems is there are SO many similar complaints all...
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2.1
I didn't like
  • Poor customer service
#941314
This company is the worse ever!!!!We have had our phone line for over 25 years and when Frontier took over we were without phone service for two weeks!!! We now have requested they shut our land line phone service off, so we cannot make calls which is what we want. But.....when someone calls our house, their caller id still appears and it rings and is answered that our mailbox is full.....plus they are still charging us. They said they were...
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FrontierComCares

FrontierComCares Hello. We can certainly assist you with your phone service issues. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -Krys...

I liked
  • Getting rid of frontier
I didn't like
  • Your company
#925946
I need a landline at my home as cell service is iffy at best. Periodically and twice in the last week there is a horrible buzz in the phone line. You cannot hear the person you called and they can barely hear you. This problem is in the line as my neighbors have the same thing. Calling Frontier for repairs is a joke!! You can press 2 on their automated system until the cows come home and you will just get caught up in a loop. i filed a complaint...
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FrontierComCares

FrontierComCares We can assist you with getting that phone line repaired, Please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can get started.

Poor phone was always scratchy they told me it was my phone I bought a new phone for $110 same thing....they told me it was my lines in the house they replaced one 10 ft. line coming in for $140 Same thing ...scratchy line slow internet with an average of .25 Meg. I stated It's gotta be the line coming in to the house they said they could replace it at again my cost with an estimate of approximately 3 to $400 if you want to be impressed sign on...
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FrontierComCares

FrontierComCares Very sorry the phone line issue has not been taken care of, please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can get that tak...

Ever since Verizon Fios got sold to Frontier our bill has never been the same.For the last 3 months we have been receiving incorrect bills. My normal bill with Verizon was around $60 per month since Frontier took over my first month bill was around $200. Then I called and complaint, representative told me it would be fixed in the next cycle. Next month my bill is around $100, called the Frontier and said it will take one more cycle to fix it and...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the experience and billing issues you have had. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/...

1.1
I didn't like
  • When they tried to integration with verizon customers
  • False pricing and billing
  • Service fees no agreed upon
#921410
Paid for new line and long distance calls, said it was on is been 5 day and 10 call. NOT BEEN ABLE TO GET HELP Tried to get another company and they told that only Frontier is allowed to work in west covina ca That is why they do whatever they want The city should do something about it When I called they put on hold for 20 or 30 minutes and then they disconnected me and never call back we should sign pettition to the city so that other...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear that you are without your new phone service. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle s...

I didn't like
  • Spoke to 6 people
  • Service not restored
  • Did not get my long distance connected so i cancelled the order
#921106
I was shocked today when I called to ask for my number of over 20 yrs to be released so my new company could retrieve the number.At the time, when I discussed this with the rep she mentioned that it would not be a problem but since the date of switching was different, frontier closed out my number before the new company could get it. The rep never mentioned it had to be done before the date of disconnection. The TW cable company was unable to...
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FrontierComCares

FrontierComCares Hello. I am very sorry to hear this happened. We can certainly take another look into this for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/K...

1.6
I didn't like
  • Entire company so far
#916472
Hi there. I have a similar situation. Customer service is horrible! I have been thinking about retaining a Law Firm to launch a class action law suit against both Verizon and Frontier for arbitrarily switching my account without first informing me about their merger. When I got my first bill from Frontier, I thought it was a scam, because Verizon NEVER bother to inform me about their plans to sell my account to another telephone company. My...
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Anonymous

Anonymous Would love a class action lawsuit..

I've had Verizon landline service for decades at the same address with no issues.Always dependable. Since the takeover from Verizon, I have had to call Frontier twice for outages. Both times the problem is in their system as I can take a phone out to the phone box on the wall outside, open the box, and plug it into their service jack and have the same problem. When you use this outside jack your house is completely disconnected from their...
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FrontierComCares

FrontierComCares I'm sorry to hear you are having trouble with your phone service! I would be more than happy to help.
Can you please email me at AskFrontier@ftr.com with your account numb...