Manufacturer: Frontier Communications Category: Phone Services Clear all filters (49 of 49 reviews match)
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I do not have a cell phone, only a home line that worked just fine for years with Verizon. My phone has been out for almost 24 hours and I had to get in a wheelchair and go almost half a mile to use the neighbors phone and they told me it would be days before they...
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Product
Frontier Communications Home Phone Service
#1084679
Called Frontier 3 days ago to report loud buzzing on landline.Rep was very friendly and helpful. The problem seemed to be resolved yesterday, but has now returned. I tried to check the repair status on the Frontier web site. The site gives me an error message when I...
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2.8
Product
Frontier Communications Home Phone Service
I didn't like
  • Clueless tech support
#1063501
I have not had service to my landline since Wed.& I reported it right away. I need the landline for my security system and specified that when I called in about the outage. I don't know what the problem is since my phone line didn't come down. I tried twice on a chat...
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1.5
Product
Frontier Communications Home Phone Service
I didn't like
  • Poor customer service
#1020119

Frontier Communications Home Phone Service Review

#869528
1.0
Landline went down 4 days ago during upgrade byFrontier to landline. Told that it "Will be fixed in 24 to 48 hours" by 3 different departments. They cannot upgrade or restore service to phone until 6/24 even though the issue on their side. Had it with their poor service and long waits and missed appointments
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NEVER IN MY LIFE HAVE I COME ACROSS A MORE UNPROFESSIONAL COMPANY.I HAVE BEEN WITHOUT MY ONLY PHONE SERVICE FOR OVER A WEEK, WHICH IS MY LANDLINE. I HAVE A DISABLED HUSBAND ON LIFE SUPPORTING MACHINES AND CAN NOT EVEN CALL 911 IF I HAD TO. I WOULD PUT MY DEATH OR MY...
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1.0
Product
Frontier Communications Home Phone Service
I didn't like
  • Extreamly poor customer service
#999438
If I drop dead from stress,.please some kind soul, sue Frontier on behalf of my minor daughter.The first time I reported no dial tone on my land line, they gave me an appt five days out. Given the fact that there had been a wind storm, and not wanting to perhaps leave...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,First and foremost allow us to apologize for the delay in initially restoring your service. Please send me an email at askfrontier@ftr.com with the subject of AT...

1.6
Product
Frontier Communications Home Phone Service
#994680
Waiting 2 weeks or more to get a tech out to find out why our phone + internet service is bad or non-existing.We don't mind paying, it's nice that you rebate money back for when it's off but we'd rather get service and pay for it. We are senior citizens, need the...
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Product
Frontier Communications Home Phone Service
#992795
During the past months that Frontier I have had frontier technitions a my house four times.Every time it rains or gets foggy my phone goes out. Three of these times technitions came out, looked into the grey connection box, put gunk into the box and left. I have had...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,I'm sorry to hear about the repeat issues during storms and would like to see what we can do on this end to find a more finite solution to these troubles. Woul...

Product
Frontier Communications Home Phone Service
#989542
I received a notice about an overdue payment with a date of 1/14/17 for required receipt of payment.My service for incoming calls was shut off 2 weeks beforehand, despite the fact that my notice did not state anything about service having been stopped. When I spoke...
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1.0
Product
Frontier Communications Home Phone Service
#988207
For many years now, after heavy rainfall landline sound quality becomes static and then eventually there is no dial tone.They send someone to fix it, usually within a few days, but then the same situation reoccurs after the next heavy rainfall. This time it happened on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,I'm sorry to hear about the repeat issues with your phone line and would like to help work on making sure they're fully resolved. Please send me an email at as...

Product
Frontier Communications Home Phone Service
#985837
Frontier Communications - Home Phone Service Review
Frontier Communications - Home Phone Service Review
Frontier Communications - Home Phone Service Review
I switched communications services to Frontier from Spectrum.The representative never asked me if I wanted to port my phone number over, even though I had it for many years. They changed my phone number. I called the very next day to have them change it back. Ten days...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,If you're still having trouble with the phone number please send us a direct email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can look into...

1.5
Product
Frontier Communications Home Phone Service
#982660