Manufacturer: Frontier Communications Category: Phone Services Clear all filters (46 of 46 reviews match)
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I have not had service to my landline since Wed.& I reported it right away. I need the landline for my security system and specified that when I called in about the outage. I don't know what the problem is since my phone line didn't come down. I tried twice on a chat...
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1.5
I didn't like
  • Poor customer service
#1020119
NEVER IN MY LIFE HAVE I COME ACROSS A MORE UNPROFESSIONAL COMPANY.I HAVE BEEN WITHOUT MY ONLY PHONE SERVICE FOR OVER A WEEK, WHICH IS MY LANDLINE. I HAVE A DISABLED HUSBAND ON LIFE SUPPORTING MACHINES AND CAN NOT EVEN CALL 911 IF I HAD TO. I WOULD PUT MY DEATH OR MY...
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1.0
I didn't like
  • Extreamly poor customer service
#999438
If I drop dead from stress,.please some kind soul, sue Frontier on behalf of my minor daughter.The first time I reported no dial tone on my land line, they gave me an appt five days out. Given the fact that there had been a wind storm, and not wanting to perhaps leave...
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FrontierComCares

FrontierComCares Good morning,First and foremost allow us to apologize for the delay in initially restoring your service. Please send me an email at askfrontier@ftr.com with the subject of AT...

Waiting 2 weeks or more to get a tech out to find out why our phone + internet service is bad or non-existing.We don't mind paying, it's nice that you rebate money back for when it's off but we'd rather get service and pay for it. We are senior citizens, need the...
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During the past months that Frontier I have had frontier technitions a my house four times.Every time it rains or gets foggy my phone goes out. Three of these times technitions came out, looked into the grey connection box, put gunk into the box and left. I have had...
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FrontierComCares

FrontierComCares Good afternoon,I'm sorry to hear about the repeat issues during storms and would like to see what we can do on this end to find a more finite solution to these troubles. Woul...

I received a notice about an overdue payment with a date of 1/14/17 for required receipt of payment.My service for incoming calls was shut off 2 weeks beforehand, despite the fact that my notice did not state anything about service having been stopped. When I spoke...
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For many years now, after heavy rainfall landline sound quality becomes static and then eventually there is no dial tone.They send someone to fix it, usually within a few days, but then the same situation reoccurs after the next heavy rainfall. This time it happened on...
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FrontierComCares

FrontierComCares Good afternoon,I'm sorry to hear about the repeat issues with your phone line and would like to help work on making sure they're fully resolved. Please send me an email at as...

Frontier Communications Home Phone Service Review
Frontier Communications Home Phone Service Review
Frontier Communications Home Phone Service Review
I switched communications services to Frontier from Spectrum.The representative never asked me if I wanted to port my phone number over, even though I had it for many years. They changed my phone number. I called the very next day to have them change it back. Ten days...
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FrontierComCares

FrontierComCares Good morning,If you're still having trouble with the phone number please send us a direct email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can look into...

Ive got a drunk man that came out to my home and I told him he had to leave and the last guy that came out to try to fix the phone issues was very rude and told me it wasn't his problem and I had to figure it out on my own.. How far was i going to fix the problem when...
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I have a home phone with a long distance plan which is supposed to charge me 5 cents ($0.05) a minute for long distance calls. I had a call that lasted 2 minutes and was charged 28 cents ($0.28) a minute. The CSR tried to explain to me how that is 5 cents ($0.05) a...
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FrontierComCares

FrontierComCares Hello. If you are needing any further assistance with this billing issue please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help ...