Product: Frontier Communications Home Phone Service Clear all filters (67 of 67 reviews match)
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Frontier Communications in Palm Springs, California - Didn't provide what we asked for...

1.0
Details
We changed a few things with our phones. We always had call forwarding. When we made ONE change (removing the national calling 'feature'), they also discontinued our forwarding. They also changed something so that our home alarm system, which goes through our phone, does not operate anymore. Hence, our alarm is useless if someone should break in while we are away. I spent a good deal of time with someone on the phone a few days ago. The problems still exist. Unacceptable service. We will change from Frontier as soon as we can to make sure the features we need are in working order. Shame on them.
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Review
#1684657 Review #1684657 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Reason of review
Access/ activation issues
Preferred solution
Since this isn't working after a few days, we will contact another company with excellent service.
2.2
Details

Update by user Sep 25

When I called on Monday I sat n hold for over 2 hours and finally gave up and went to bed. Called back Wednesday and was told I had the best package I could get even though I know others who are paying much less.

Original review posted by user Sep 25

When I received my last bill I saw that it increased...
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1 comment
FrontierCommunications
#1755246

Hello SuperiorCaiman176, I apologize for the trouble you have had while trying to reach support. Based on what you have written here on your review, it sounds like the packages you were finding online are new customer offers.

The representatives you spoke with were correct, and they are not available to existing customers. What we can do is take a look at your account and make sure you are getting the best rate for the plan you have now, and also compare some alternate package line ups to see if a different bundle fits your budget better.

To get started, please private message us. -Christina

Review
#1664032 Review #1664032 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Cons
  • Hours on the phone with no resolution
Reason of review
Pricing issue
Preferred solution
Price reduction
1.0
Details

Update by user Sep 11

I have spoken to 7 different representatives in the past two weeks. There is no way to get anything resolved. Each time they say they will work on it or call back when I get a bill or they cannot do anything and will refer it to a supervisor and finally a promise to...

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1 comment
FrontierCommunications
#1749098

Hello SloppyMaltese360, we don't do copy and paste replies, each post here is replied to directly. You can reach me via private message on this site.

The customer service representatives you spoke with previously don't have access to this site, so they would not be able to see who is replying or find how to reach me.

Please private message us for further assistance. -Christina

Review
#1651279 Review #1651279 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Cons
  • Worst experience i can imagine
Reason of review
Pricing issue
Preferred solution
Price reduction
1.0
Details

Update by user Aug 20

this Company is the worse on earth. I had made my appointment for internet connection, waited 3 weeks, they never showed up. They did not care, they lied to me when I call mentioning they were on their way......at the end they told me they could not service my...

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2 comments
FrontierCommunications
#1740603

Hello PossessiveDogoArgentino750, I replied to your previous review. Please follow up with us in private message if you need any additional assistance. -Christina

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Review
#1629317 Review #1629317 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Cons
  • Entire company so far
  • Lack of service repair
  • Wasting my time and money
Reason of review
Poor customer service
Preferred solution
you give me what you promise or you are a fraud of the worse kind
Tags
  • Poor Customer Service - Frontier
  • Frontier Terrible
1.0
Details
Is it too much to ask that your online payment service be operable? My account is verified but I get a server error message e v e r y t i m e and it never gets resolved. Your cell phone app is no better. It can't verify my information. Paying by phone might be an...
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1 comment
FrontierCommunications
#1708034

Hello DarlingRoyalPenguin389, there are multiple methods available to pay your bill. Please see the link below for our options.

:) Hopefully one of these methods better fits your needs! -Christina frontier.com/paybill

Review
#1566233 Review #1566233 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Reason of review
Problems with payment
Preferred solution
FIX your online bill pay

Frontier Communications in Southlake, Texas - No Regard for Customers

I get a voice mail from Frontier saying that their 911 service stinks and I must acknowledge it by calling them or submitting an online form. If I don't do so, they will shut off my phone service. Really, they will shut down my service because their 911 service isn't reliable. So I find the online form on my own and submit it but I receive no confirmation that they received it. When I try to find out if they receive it, they tell me that I must call an 800 number and be placed on hold for an hour. I can't believe this company. Stay away. They are incompetent!
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Review
#1502033 Review #1502033 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service

Update by user Apr 11

We unexpectedly got service again on our phone. Now it is a battle to try to get the money back for a month of no service.

Called Frontier and talked to a rep. They said they would send an e-mail that day to let us know how to change our bill so that we pay just for...

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Review
#1491037 Review #1491037 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Reason of review
Poor customer service
Loss
$97
Preferred solution
Full refund

Frontier Communications in Hazard, Kentucky - No repair has been made in over a week

1.0
Details
I reported our phone was not ringing in feb 11,2019. We have still not been contacted or the problem resolved. Today is feb 19,3018 and no one has even called about fixing our phone lines. What is wrong with Frontier's service. We have a critical person at home. I have not been able to get calls in from her doctors and nurses. We need our phone lines repaired now please.
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Review
#1475618 Review #1475618 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
after years of service at the same number our service was suspended. We were told to fill out a new terms and conditions contract and that it would take 24 hours to resume service. We have had this acct 860-873-1116-0506885-5 for years. I need phone service now. There...
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1 comment
RaspyMink520
#1592622

contact me

Review
#1394382 Review #1394382 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Reason of review
Damaged or defective

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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Frontier Communications reviews
Cannot hear anything on my land line due to terrible static (there isn't cell service in my area (drift less area)). Per Frontier customer service, I cannot have anyone even look at the line for repair for 11 days. I have no phone communication capability for nearly 2...
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Review
#1370208 Review #1370208 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Reason of review
Poor customer service