Manufacturer: Frontier Communications Category: Phone Services Clear all filters (41 of 41 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
I received a notice about an overdue payment with a date of 1/14/17 for required receipt of payment.My service for incoming calls was shut off 2 weeks beforehand, despite the fact that my notice did not state anything about service having been stopped. When I spoke with customer service representative and said this was "unfair" she had the audacity to imply that I was being unfair to Frontier by being overdue in paying the bill. Additionally she...
Read more
For many years now, after heavy rainfall landline sound quality becomes static and then eventually there is no dial tone.They send someone to fix it, usually within a few days, but then the same situation reoccurs after the next heavy rainfall. This time it happened on Christmas day and the company was informed promptly. Repair was scheduled by January 4th, but that has not happened yet. Nobody seems to know what the problem is. We live in the...
Read more
FrontierComCares

FrontierComCares Good afternoon,
I'm sorry to hear about the repeat issues with your phone line and would like to help work on making sure they're fully resolved. Please send me an email a...

I switched communications services to Frontier from Spectrum.The representative never asked me if I wanted to port my phone number over, even though I had it for many years. They changed my phone number. I called the very next day to have them change it back. Ten days later, I was still getting the message that it was not a valid number when I called my old phone number. I called Frontier and waied on hold for 35 minutes. When I reported that...
Read more
FrontierComCares

FrontierComCares Good morning,
If you're still having trouble with the phone number please send us a direct email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can look ...

I bet frontier wouldn't even care if I would die because I can't even make a call to 911 to help me... They rather have their money and not care about anyone issues... Ive got a drunk man that came out to my home and I told him he had to leave and the last guy that came out to try to fix the phone issues was very rude and told me it wasn't his problem and I had to figure it out on my own.. How far was i going to fix the problem when im disabled...
Read more
I have a home phone with a long distance plan which is supposed to charge me 5 cents ($0.05) a minute for long distance calls. I had a call that lasted 2 minutes and was charged 28 cents ($0.28) a minute. The CSR tried to explain to me how that is 5 cents ($0.05) a minute. Seriously? It's simple math. I asked her to get 2 nickels and add them up and she would find it adds up to 10 cents ($0.10). She again explained to me how it adds up to 28...
Read more
FrontierComCares

FrontierComCares Hello. If you are needing any further assistance with this billing issue please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help ...

My 85 year old mother loses her phone service whenever there is inclement weather.They were supposed to put a note on her account that is this should happen they will expedite service. Their normal response is 5-10 days!!!! Believe me they take their time!!! Of course when I call they say they no nothing about the note and their is no prior service issues on the account. How suspicious....only problems is there are SO many similar complaints all...
Read more
2.1
I didn't like
  • Poor customer service
#941314
This company is the worse ever!!!!We have had our phone line for over 25 years and when Frontier took over we were without phone service for two weeks!!! We now have requested they shut our land line phone service off, so we cannot make calls which is what we want. But.....when someone calls our house, their caller id still appears and it rings and is answered that our mailbox is full.....plus they are still charging us. They said they were...
Read more
FrontierComCares

FrontierComCares Hello. We can certainly assist you with your phone service issues. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -Krys...

I need a landline at my home as cell service is iffy at best. Periodically and twice in the last week there is a horrible buzz in the phone line. You cannot hear the person you called and they can barely hear you. This problem is in the line as my neighbors have the same thing. Calling Frontier for repairs is a joke!! You can press 2 on their automated system until the cows come home and you will just get caught up in a loop. i filed a complaint...
Read more
FrontierComCares

FrontierComCares We can assist you with getting that phone line repaired, Please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can get started.

Poor phone was always scratchy they told me it was my phone I bought a new phone for $110 same thing....they told me it was my lines in the house they replaced one 10 ft. line coming in for $140 Same thing ...scratchy line slow internet with an average of .25 Meg. I stated It's gotta be the line coming in to the house they said they could replace it at again my cost with an estimate of approximately 3 to $400 if you want to be impressed sign on...
Read more
FrontierComCares

FrontierComCares Very sorry the phone line issue has not been taken care of, please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can get that tak...

Ever since Verizon Fios got sold to Frontier our bill has never been the same.For the last 3 months we have been receiving incorrect bills. My normal bill with Verizon was around $60 per month since Frontier took over my first month bill was around $200. Then I called and complaint, representative told me it would be fixed in the next cycle. Next month my bill is around $100, called the Frontier and said it will take one more cycle to fix it and...
Read more
FrontierComCares

FrontierComCares Hello. I am sorry to hear about the experience and billing issues you have had. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/...

1.1
I didn't like
  • When they tried to integration with verizon customers
  • False pricing and billing
  • Service fees no agreed upon
#921410