Product: Frontier Communications Home Phone Service Clear all filters (51 of 51 reviews match)
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For many years now, after heavy rainfall landline sound quality becomes static and then eventually there is no dial tone.They send someone to fix it, usually within a few days, but then the same situation reoccurs after the next heavy rainfall. This time it happened on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,I'm sorry to hear about the repeat issues with your phone line and would like to help work on making sure they're fully resolved. Please send me an email at as...

Product
Frontier Communications Home Phone Service
#985837
Frontier Communications - Home Phone Service Review
Frontier Communications - Home Phone Service Review
Frontier Communications - Home Phone Service Review
I switched communications services to Frontier from Spectrum.The representative never asked me if I wanted to port my phone number over, even though I had it for many years. They changed my phone number. I called the very next day to have them change it back. Ten days...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,If you're still having trouble with the phone number please send us a direct email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can look into...

1.5
Product
Frontier Communications Home Phone Service
#982660
Ive got a drunk man that came out to my home and I told him he had to leave and the last guy that came out to try to fix the phone issues was very rude and told me it wasn't his problem and I had to figure it out on my own.. How far was i going to fix the problem when...
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1.0
Product
Frontier Communications Home Phone Service
#981920
I have a home phone with a long distance plan which is supposed to charge me 5 cents ($0.05) a minute for long distance calls. I had a call that lasted 2 minutes and was charged 28 cents ($0.28) a minute. The CSR tried to explain to me how that is 5 cents ($0.05) a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you are needing any further assistance with this billing issue please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help ...

Product
Frontier Communications Home Phone Service
#953669
My 85 year old mother loses her phone service whenever there is inclement weather.They were supposed to put a note on her account that is this should happen they will expedite service. Their normal response is 5-10 days!!!! Believe me they take their time!!! Of course...
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2.1
Product
Frontier Communications Home Phone Service
I didn't like
  • Poor customer service
#941314
This company is the worse ever!!!!We have had our phone line for over 25 years and when Frontier took over we were without phone service for two weeks!!! We now have requested they shut our land line phone service off, so we cannot make calls which is what we want....
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly assist you with your phone service issues. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -Krys...

Product
Frontier Communications Home Phone Service
I liked
  • Getting rid of frontier
I didn't like
  • Your company
#925946
I need a landline at my home as cell service is iffy at best. Periodically and twice in the last week there is a horrible buzz in the phone line. You cannot hear the person you called and they can barely hear you. This problem is in the line as my neighbors have the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We can assist you with getting that phone line repaired, Please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can get started.~ST...

Cascade, Idaho
Product
Frontier Communications Home Phone Service
#924896
Poor phone was always scratchy they told me it was my phone I bought a new phone for $110 same thing....they told me it was my lines in the house they replaced one 10 ft. line coming in for $140 Same thing ...scratchy line slow internet with an average of .25 Meg. I...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Very sorry the phone line issue has not been taken care of, please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can get that tak...

1.3
Product
Frontier Communications Home Phone Service
#924277
Ever since Verizon Fios got sold to Frontier our bill has never been the same.For the last 3 months we have been receiving incorrect bills. My normal bill with Verizon was around $60 per month since Frontier took over my first month bill was around $200. Then I called...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience and billing issues you have had. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/...

1.1
Product
Frontier Communications Home Phone Service
I didn't like
  • False pricing and billing
  • Service fees no agreed upon
  • When they tried to integration with verizon customers
#921410
Paid for new line and long distance calls, said it was on is been 5 day and 10 call. NOT BEEN ABLE TO GET HELP Tried to get another company and they told that only Frontier is allowed to work in west covina ca That is why they do whatever they want The city...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear that you are without your new phone service. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle s...

Product
Frontier Communications Home Phone Service
I didn't like
  • Unethical business practices
  • Being told to be patient
  • Did not get my long distance connected so i cancelled the order
#921106