Manufacturer: Frontier Communications Category: Phone Services Clear all filters (41 of 41 reviews match)
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Paid for new line and long distance calls, said it was on is been 5 day and 10 call. NOT BEEN ABLE TO GET HELP Tried to get another company and they told that only Frontier is allowed to work in west covina ca That is why they do whatever they want The city should do something about it When I called they put on hold for 20 or 30 minutes and then they disconnected me and never call back we should sign pettition to the city so that other...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear that you are without your new phone service. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle s...

I didn't like
  • Unethical business practices
  • Did not get my long distance connected so i cancelled the order
  • Spoke to 6 people
#921106
I was shocked today when I called to ask for my number of over 20 yrs to be released so my new company could retrieve the number.At the time, when I discussed this with the rep she mentioned that it would not be a problem but since the date of switching was different, frontier closed out my number before the new company could get it. The rep never mentioned it had to be done before the date of disconnection. The TW cable company was unable to...
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FrontierComCares

FrontierComCares Hello. I am very sorry to hear this happened. We can certainly take another look into this for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/K...

1.6
I didn't like
  • Entire company so far
#916472
Hi there. I have a similar situation. Customer service is horrible! I have been thinking about retaining a Law Firm to launch a class action law suit against both Verizon and Frontier for arbitrarily switching my account without first informing me about their merger. When I got my first bill from Frontier, I thought it was a scam, because Verizon NEVER bother to inform me about their plans to sell my account to another telephone company. My...
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Anonymous

Anonymous Would love a class action lawsuit..

I've had Verizon landline service for decades at the same address with no issues.Always dependable. Since the takeover from Verizon, I have had to call Frontier twice for outages. Both times the problem is in their system as I can take a phone out to the phone box on the wall outside, open the box, and plug it into their service jack and have the same problem. When you use this outside jack your house is completely disconnected from their...
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FrontierComCares

FrontierComCares I'm sorry to hear you are having trouble with your phone service! I would be more than happy to help.
Can you please email me at AskFrontier@ftr.com with your account numb...

Our Landline has been out of service for 5 days.It is next to impossible to talk to a Representative , the *** is normally about 75-80 people on line waiting in front of you. Finally waited on the Chat *** and got through to a live person. After discussing the problem a Trouble ticket was issued for Monday June 13,2016 that a repairman would be out between 8AM and 12 noon. Waited all day but nobody appeared. We didn't get a call that another...
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2.5
I didn't like
  • Lack of response by anyone with authority
#865059
THIS IS DAY 3 AND NOTHING HAS BEEN RESOLVED.SPOKE WITH 23 DIFFERENT PEOPLE FROM GOD KNOWS WHERE AND THEY ARE USELESS. NONE OF THE 23+ PEOPLE WE SPOKE TO SPEAK CLEAR ENGLISH. WE LIVE IN FLORIDA AND WE HAVE A LAND LINE. ON 5/22 WE ASKED TO HAVE CALL WAITING REMOVED EFFECTIVE MAY 28th, SINCE WE WERE LEAVING FL FOR A FEW MONTHS. BUT WE HAVE A ALARM SYSTEM AND NEED SERVICE. THE MORNING OF MAY 28, 2016 I TRIED TO MAKE A CALL AND DISCOVERED FRONTIER...
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I been with Frontier for yrs. In order to keep the Internet l have to keep my phone l dont use .. when l had problems with my phone they never showed up l called they showed up the next day ..he said do u still need me and he didn't really want to come he ask ny 5 times he told me to pay for him to put new cord its $91.00 for him to go on the pole because my phone cord was chewd by squirrel l told him lm not paying that much ...
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I tried to add only Caller ID to an existing Land Line # I had for 13 years with Verizon.They gave me a reference # and then had some idiots call me to reconfirm and record my name, #, address, last 4 digits of the SS# and that I indeed ordered Caller ID. After all of that 10 days later the Caller ID never worked and they said I ordered Long Distance with them and that my order was "stuck and still open". I called them and made it clear I never...
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This company has given me the worse experience when it comes to my phone service.First of all, I used to be able to check my usage on my international calls to avoid going, well when Frontier Comm came along, I am no longer able to do that so I went over in minutes! Then when I tried to call Frontier to cancel my international service, they disconnected my number and did not inform me that would happen. I tried calling again to find out what was...
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I called 5 times to get my phone line re-connected plus requested for boxes to be mailed to return equipment.These two requests never happened in addition billing was in correct for April 2016. Charges were not correct $70.00 over on fees for April. Representatives from this company do not know what they are doing they stated they would call me back to give a update. This never happened. Very poor Customer Service not a company you want to...
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1.0
I didn't like
  • Very bad customer service
#854858