Frontier Communications Home Phone Service Reviews

Frontier Communications Home Phone Service 1 of 4
1.4
(18 reviews)
Value for money
Product or Service Quality
Coverage Area

No items

  • Long hold time 2
Show
Our Landline has been out of service for 5 days.It is next to impossible to talk to a Representative , the *** is normally about 75-80 people on line waiting in front of you. Finally waited on the Chat *** and got through to a live person. After discussing the problem a Trouble ticket was issued for Monday June 13,2016 that a repairman would be out between 8AM and 12 noon. Waited all day but nobody appeared. We didn't get a call that another...
Read more
2.5
I didn't like
  • Lack of response by anyone with authority
#865059
THIS IS DAY 3 AND NOTHING HAS BEEN RESOLVED.SPOKE WITH 23 DIFFERENT PEOPLE FROM GOD KNOWS WHERE AND THEY ARE USELESS. NONE OF THE 23+ PEOPLE WE SPOKE TO SPEAK CLEAR ENGLISH. WE LIVE IN FLORIDA AND WE HAVE A LAND LINE. ON 5/22 WE ASKED TO HAVE CALL WAITING REMOVED EFFECTIVE MAY 28th, SINCE WE WERE LEAVING FL FOR A FEW MONTHS. BUT WE HAVE A ALARM SYSTEM AND NEED SERVICE. THE MORNING OF MAY 28, 2016 I TRIED TO MAKE A CALL AND DISCOVERED FRONTIER...
Read more
I been with Frontier for yrs. In order to keep the Internet l have to keep my phone l dont use .. when l had problems with my phone they never showed up l called they showed up the next day ..he said do u still need me and he didn't really want to come he ask ny 5 times he told me to pay for him to put new cord its $91.00 for him to go on the pole because my phone cord was chewd by squirrel l told him lm not paying that much ...
Read more
I tried to add only Caller ID to an existing Land Line # I had for 13 years with Verizon.They gave me a reference # and then had some idiots call me to reconfirm and record my name, #, address, last 4 digits of the SS# and that I indeed ordered Caller ID. After all of that 10 days later the Caller ID never worked and they said I ordered Long Distance with them and that my order was "stuck and still open". I called them and made it clear I never...
Read more
This company has given me the worse experience when it comes to my phone service.First of all, I used to be able to check my usage on my international calls to avoid going, well when Frontier Comm came along, I am no longer able to do that so I went over in minutes! Then when I tried to call Frontier to cancel my international service, they disconnected my number and did not inform me that would happen. I tried calling again to find out what was...
Read more
I called 5 times to get my phone line re-connected plus requested for boxes to be mailed to return equipment.These two requests never happened in addition billing was in correct for April 2016. Charges were not correct $70.00 over on fees for April. Representatives from this company do not know what they are doing they stated they would call me back to give a update. This never happened. Very poor Customer Service not a company you want to...
Read more
1.0
I didn't like
  • Very bad customer service
#854858
I just got off the phone with Frontier Communications. My friend terminated services and they charged her a $336 early termination fee based on an alleged 2-year contract. They said she agreed verbally to the contract over the phone. She either never spoke to them or her English speaking skills are so weak that their salespeople took advantage of her. The manager said he would provide proof of the recording by court order. They didn't have...
Read more
Numerous phone calls have gotten canned non-specific responses that don't address the problem. It's now May 21 and nothing from Frontier regarding solution to this problem. They can't (or won't) tell me what the likely problem is and they lie. Will not give out their repair department phone number. I'll get financial consideration and possibly cancel due to Frontier's breech of contract. Verizon hasn't heard the last from me regarding their inconsiderate sale to Frontier Communications...
Read more
1.3
I didn't like
  • Overall service
#852133
I finally got my phone service back after being out for over a week. My wife had to take 5 hours away from work to stay home for a technician that never showed up. Even though we can now receive calls, our voice mail is not active. Don't believe it when customer service tells you they will call back in two hours. And, oh yes--If they tell you they are in McAllen, Tx--they are not--Manila is not a suburb of McAllen, it is in the Philippines....
Read more
1.0
I didn't like
  • Anything about this company
  • Being lied to about services quality
  • Very bad customer service
#847805
When I call to Upland ca.909-931-7091 the ringing is all static and when they answer their voice is all static but they can hear me fine calling from 909-592-4933. I in San Dimas calling from 909-592-4933 am on Fios which means I am on Fiber optics when I make a call. This happens only calling land line to land line. We have been communicating with our cell phone to this Upland number which works fine. I have reported this to your repair line at...
Read more