Manufacturer: Frontier Communications Category: Phone Services Clear all filters (48 of 48 reviews match)
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I have a home phone with a long distance plan which is supposed to charge me 5 cents ($0.05) a minute for long distance calls. I had a call that lasted 2 minutes and was charged 28 cents ($0.28) a minute. The CSR tried to explain to me how that is 5 cents ($0.05) a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you are needing any further assistance with this billing issue please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help ...

Product
Frontier Communications Home Phone Service
#953669
My 85 year old mother loses her phone service whenever there is inclement weather.They were supposed to put a note on her account that is this should happen they will expedite service. Their normal response is 5-10 days!!!! Believe me they take their time!!! Of course...
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2.1
Product
Frontier Communications Home Phone Service
I didn't like
  • Poor customer service
#941314
This company is the worse ever!!!!We have had our phone line for over 25 years and when Frontier took over we were without phone service for two weeks!!! We now have requested they shut our land line phone service off, so we cannot make calls which is what we want....
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly assist you with your phone service issues. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -Krys...

Product
Frontier Communications Home Phone Service
I liked
  • Getting rid of frontier
I didn't like
  • Your company
#925946
I need a landline at my home as cell service is iffy at best. Periodically and twice in the last week there is a horrible buzz in the phone line. You cannot hear the person you called and they can barely hear you. This problem is in the line as my neighbors have the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We can assist you with getting that phone line repaired, Please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can get started.~ST...

Product
Frontier Communications Home Phone Service
#924896
Poor phone was always scratchy they told me it was my phone I bought a new phone for $110 same thing....they told me it was my lines in the house they replaced one 10 ft. line coming in for $140 Same thing ...scratchy line slow internet with an average of .25 Meg. I...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Very sorry the phone line issue has not been taken care of, please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can get that tak...

1.3
Product
Frontier Communications Home Phone Service
#924277
Ever since Verizon Fios got sold to Frontier our bill has never been the same.For the last 3 months we have been receiving incorrect bills. My normal bill with Verizon was around $60 per month since Frontier took over my first month bill was around $200. Then I called...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience and billing issues you have had. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/...

1.1
Product
Frontier Communications Home Phone Service
I didn't like
  • False pricing and billing
  • When they tried to integration with verizon customers
  • Service fees no agreed upon
#921410
Paid for new line and long distance calls, said it was on is been 5 day and 10 call. NOT BEEN ABLE TO GET HELP Tried to get another company and they told that only Frontier is allowed to work in west covina ca That is why they do whatever they want The city...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear that you are without your new phone service. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle s...

Product
Frontier Communications Home Phone Service
I didn't like
  • Service not restored
  • Did not get my long distance connected so i cancelled the order
  • Spoke to 6 people
#921106
I was shocked today when I called to ask for my number of over 20 yrs to be released so my new company could retrieve the number.At the time, when I discussed this with the rep she mentioned that it would not be a problem but since the date of switching was different,...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear this happened. We can certainly take another look into this for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/K...

1.6
Product
Frontier Communications Home Phone Service
I didn't like
  • Entire company so far
#916472
Hi there. I have a similar situation. Customer service is horrible! I have been thinking about retaining a Law Firm to launch a class action law suit against both Verizon and Frontier for arbitrarily switching my account without first informing me about their merger. ...
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Anonymous
Anonymous

Would love a class action lawsuit..

Product
Frontier Communications Home Phone Service
#900681
I've had Verizon landline service for decades at the same address with no issues.Always dependable. Since the takeover from Verizon, I have had to call Frontier twice for outages. Both times the problem is in their system as I can take a phone out to the phone box on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I'm sorry to hear you are having trouble with your phone service! I would be more than happy to help. Can you please email me at AskFrontier@ftr.com with your account number, ...

Product
Frontier Communications Home Phone Service
#889693