Manufacturer: Frontier Communications Category: Phone Services Clear all filters (46 of 46 reviews match)
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THIS IS DAY 3 AND NOTHING HAS BEEN RESOLVED.SPOKE WITH 23 DIFFERENT PEOPLE FROM GOD KNOWS WHERE AND THEY ARE USELESS. NONE OF THE 23+ PEOPLE WE SPOKE TO SPEAK CLEAR ENGLISH. WE LIVE IN FLORIDA AND WE HAVE A LAND LINE. ON 5/22 WE ASKED TO HAVE CALL WAITING REMOVED...
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I been with Frontier for yrs. In order to keep the Internet l have to keep my phone l dont use .. when l had problems with my phone they never showed up l called they showed up the next day ..he said do u still need me and he didn't really want to come he ask ny 5...
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I tried to add only Caller ID to an existing Land Line # I had for 13 years with Verizon.They gave me a reference # and then had some idiots call me to reconfirm and record my name, #, address, last 4 digits of the SS# and that I indeed ordered Caller ID. After all of...
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This company has given me the worse experience when it comes to my phone service.First of all, I used to be able to check my usage on my international calls to avoid going, well when Frontier Comm came along, I am no longer able to do that so I went over in minutes!...
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I called 5 times to get my phone line re-connected plus requested for boxes to be mailed to return equipment.These two requests never happened in addition billing was in correct for April 2016. Charges were not correct $70.00 over on fees for April. Representatives...
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1.0
I didn't like
  • Very bad customer service
#854858
I just got off the phone with Frontier Communications. My friend terminated services and they charged her a $336 early termination fee based on an alleged 2-year contract. They said she agreed verbally to the contract over the phone. She either never spoke to them or...
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They can't (or won't) tell me what the likely problem is and they lie. Will not give out their repair department phone number. I'll get financial consideration and possibly cancel due to Frontier's breech of contract. Verizon hasn't heard the last from me regarding their inconsiderate sale to Frontier Communications...
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My wife had to take 5 hours away from work to stay home for a technician that never showed up. Even though we can now receive calls, our voice mail is not active. Don't believe it when customer service tells you they will call back in two hours. And, oh yes--If they...
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1.0
I didn't like
  • Very bad customer service
  • Being lied to about services quality
  • Anything about this company
#847805
When I call to Upland ca.909-931-7091 the ringing is all static and when they answer their voice is all static but they can hear me fine calling from 909-592-4933. I in San Dimas calling from 909-592-4933 am on Fios which means I am on Fiber optics when I make a call....
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Same bad experience, No Dial Tone after cutover to Frontier.I has now been 3 weeks and 3 days, still No Dial Tone and only the run around from customer service. 8 calls to Frontier, yielding nothing. They continue to read from the same script and doing the typical...
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