Product: Frontier Communications Home Phone Service Clear all filters (51 of 51 reviews match)
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I was shocked today when I called to ask for my number of over 20 yrs to be released so my new company could retrieve the number.At the time, when I discussed this with the rep she mentioned that it would not be a problem but since the date of switching was different,...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear this happened. We can certainly take another look into this for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/K...

1.6
Product
Frontier Communications Home Phone Service
I didn't like
  • Entire company so far
#916472
Hi there. I have a similar situation. Customer service is horrible! I have been thinking about retaining a Law Firm to launch a class action law suit against both Verizon and Frontier for arbitrarily switching my account without first informing me about their merger. ...
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Anonymous
Anonymous

Would love a class action lawsuit..

Product
Frontier Communications Home Phone Service
#900681
I've had Verizon landline service for decades at the same address with no issues.Always dependable. Since the takeover from Verizon, I have had to call Frontier twice for outages. Both times the problem is in their system as I can take a phone out to the phone box on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I'm sorry to hear you are having trouble with your phone service! I would be more than happy to help. Can you please email me at AskFrontier@ftr.com with your account number, ...

Product
Frontier Communications Home Phone Service
#889693
Our Landline has been out of service for 5 days.It is next to impossible to talk to a Representative , the *** is normally about 75-80 people on line waiting in front of you. Finally waited on the Chat *** and got through to a live person. After discussing the problem...
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2.5
South Plymouth, New York
Product
Frontier Communications Home Phone Service
I didn't like
  • Lack of response by anyone with authority
#865059
THIS IS DAY 3 AND NOTHING HAS BEEN RESOLVED.SPOKE WITH 23 DIFFERENT PEOPLE FROM GOD KNOWS WHERE AND THEY ARE USELESS. NONE OF THE 23+ PEOPLE WE SPOKE TO SPEAK CLEAR ENGLISH. WE LIVE IN FLORIDA AND WE HAVE A LAND LINE. ON 5/22 WE ASKED TO HAVE CALL WAITING REMOVED...
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Product
Frontier Communications Home Phone Service
#856798
I been with Frontier for yrs. In order to keep the Internet l have to keep my phone l dont use .. when l had problems with my phone they never showed up l called they showed up the next day ..he said do u still need me and he didn't really want to come he ask ny 5...
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2.2
Product
Frontier Communications Home Phone Service
#855751
I tried to add only Caller ID to an existing Land Line # I had for 13 years with Verizon.They gave me a reference # and then had some idiots call me to reconfirm and record my name, #, address, last 4 digits of the SS# and that I indeed ordered Caller ID. After all of...
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Product
Frontier Communications Home Phone Service
#855726
This company has given me the worse experience when it comes to my phone service.First of all, I used to be able to check my usage on my international calls to avoid going, well when Frontier Comm came along, I am no longer able to do that so I went over in minutes!...
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1.0
Product
Frontier Communications Home Phone Service
#855187
I called 5 times to get my phone line re-connected plus requested for boxes to be mailed to return equipment.These two requests never happened in addition billing was in correct for April 2016. Charges were not correct $70.00 over on fees for April. Representatives...
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1.0
Product
Frontier Communications Home Phone Service
I didn't like
  • Very bad customer service
#854858
I just got off the phone with Frontier Communications. My friend terminated services and they charged her a $336 early termination fee based on an alleged 2-year contract. They said she agreed verbally to the contract over the phone. She either never spoke to them or...
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Product
Frontier Communications Home Phone Service
#854561