Product: Frontier Communications Home Phone Service Clear all filters (52 of 52 reviews match)
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Paid for new line and long distance calls, said it was on is been 5 day and 10 call. NOT BEEN ABLE TO GET HELP Tried to get another company and they told that only Frontier is allowed to work in west covina ca That is why they do whatever they want The city...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear that you are without your new phone service. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle s...

Product
Frontier Communications Home Phone Service
I didn't like
  • Did not get my long distance connected so i cancelled the order
  • Being told to be patient
  • Unethical business practices
#921106
I was shocked today when I called to ask for my number of over 20 yrs to be released so my new company could retrieve the number.At the time, when I discussed this with the rep she mentioned that it would not be a problem but since the date of switching was different,...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear this happened. We can certainly take another look into this for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/K...

1.6
Product
Frontier Communications Home Phone Service
I didn't like
  • Entire company so far
#916472
Hi there. I have a similar situation. Customer service is horrible! I have been thinking about retaining a Law Firm to launch a class action law suit against both Verizon and Frontier for arbitrarily switching my account without first informing me about their merger. ...
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Anonymous
Anonymous

Would love a class action lawsuit..

Product
Frontier Communications Home Phone Service
#900681
I've had Verizon landline service for decades at the same address with no issues.Always dependable. Since the takeover from Verizon, I have had to call Frontier twice for outages. Both times the problem is in their system as I can take a phone out to the phone box on...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I'm sorry to hear you are having trouble with your phone service! I would be more than happy to help. Can you please email me at AskFrontier@ftr.com with your account number, ...

Product
Frontier Communications Home Phone Service
#889693
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Frontier Communications Home Phone Service Review

Landline went down 4 days ago during upgrade byFrontier to landline. Told that it "Will be fixed in 24 to 48 hours" by 3 different departments. They cannot upgrade or restore service to phone until 6/24 even though the issue on their side. Had it with their poor service and long waits and missed appointments
1.0
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Product or Service Quality
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Product
Frontier Communications Home Phone Service
#869528
Our Landline has been out of service for 5 days.It is next to impossible to talk to a Representative , the *** is normally about 75-80 people on line waiting in front of you. Finally waited on the Chat *** and got through to a live person. After discussing the problem...
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2.5
South Plymouth, New York
Product
Frontier Communications Home Phone Service
I didn't like
  • Lack of response by anyone with authority
#865059
THIS IS DAY 3 AND NOTHING HAS BEEN RESOLVED.SPOKE WITH 23 DIFFERENT PEOPLE FROM GOD KNOWS WHERE AND THEY ARE USELESS. NONE OF THE 23+ PEOPLE WE SPOKE TO SPEAK CLEAR ENGLISH. WE LIVE IN FLORIDA AND WE HAVE A LAND LINE. ON 5/22 WE ASKED TO HAVE CALL WAITING REMOVED...
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Product
Frontier Communications Home Phone Service
#856798
I been with Frontier for yrs. In order to keep the Internet l have to keep my phone l dont use .. when l had problems with my phone they never showed up l called they showed up the next day ..he said do u still need me and he didn't really want to come he ask ny 5...
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2.2
Product
Frontier Communications Home Phone Service
#855751
I tried to add only Caller ID to an existing Land Line # I had for 13 years with Verizon.They gave me a reference # and then had some idiots call me to reconfirm and record my name, #, address, last 4 digits of the SS# and that I indeed ordered Caller ID. After all of...
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Product
Frontier Communications Home Phone Service
#855726
This company has given me the worse experience when it comes to my phone service.First of all, I used to be able to check my usage on my international calls to avoid going, well when Frontier Comm came along, I am no longer able to do that so I went over in minutes!...
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1.0
Product
Frontier Communications Home Phone Service
#855187