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I switched communications services to Frontier from Spectrum. The representative never asked me if I wanted to port my phone number over, even though I had it for many years.

They changed my phone number. I called the very next day to have them change it back. Ten days later, I was still getting the message that it was not a valid number when I called my old phone number. I called Frontier and waied on hold for 35 minutes.

When I reported that Istill didn't have my number back, I was told yes, I did, that they had changed it. The person said if I was having a repair issue I had to call back on what turned out to be the same phone number. I waited for 49 minutes this time. The person I spike to put me on hold again.

I got disconnected after 1 hour and 8 minutes. I did not call them back.

Product or Service Mentioned: Frontier Communications Home Phone Service.

Reason of review: Not as described.

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Fort Wayne, Indiana, United States #1264792
Frontier Communications Verified Representative

Good morning,

If you're still having trouble with the phone number please send us a direct email at with the subject of ATTN Tim/Krystle so we can look into this issue right away.


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