Manufacturer: Frontier Communications Category: Installation Clear all filters (24 of 24 reviews match)
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I am a new customer trying to connect internet service at my home. I waited 3 1/2 hours by my phone at the house for a tech that was a no show. When I called the company they said they called my number spoke to a woman and rescheduled for another date. What?? Not...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am very sorry your service has not yet been installed. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the sub...

The person that came up to my house his name was Kevin didn't give a last name I stay here in Durham North we need four C's to do my cable he had a nasty it was to you exit me you sure you want this because this is not quality if you want probably you need to go to...
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Called to order Internet 3/4/17 took my deposit on the same day to have scheduled services for 3/7/17. I advised a sales representative that I wanted to do a self-install kit. Never recived the service. When I called they said it was a system glitch and never got to a...
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Anonymous

Tani Becker Holy ***...I just asked my husband if he wrote this! We have the same story. We went from installation on 3/4, 3/13, and 3/20. All three of those day , we were told by an auto...

Frontier Communications Internet Installation Review

#1028518
We ordered service. Was to be here 2 weeks to install. Did not show. Called. Got the run around. Was told it would be another 2 weeks to come out. Waiting 4 weeks sucks. Already paid deposit so on the hook. Tired of waiting.
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Frontier Communications Internet Installation Review

#1023837
Our business was burned by arsonist on Friday night we relocated and had an appointment for 7:30 this morning to set up internet after about 15 phone calls for hours on the phone we still don't have somebody setting up a business what is the problem do you need to hire more people?I don't understand because why does this happen
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Internet svc disconnected in error in December now in end of February have still not been able to get reconnected no internet for 2 months. Have placed 3 orders and each order never completed because of wrong coding on order. Ever have bern able to get a supervisor on...
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I requested internet service at my home on the 15th of November and after spending several days on the phone the service was installed on 28 November 2016. The installer said the Frontier equipment was located in a gated community away from my home and they didn't have...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good morning,I apologize for the missed appointments as that's definitely not the service we strive to provide. I'd like to have these issues investigated internally. Please...

On 11-23-16 I contacted frontier and wanted internet only, I had to speak with another member of management and explain that I only wanted internet and not tv, I was told it would be 39.00 for ultimate internet with a 19.99 fee upfront and a credit check and was told...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good evening,We apologize for the trouble you had attempting to setup service. It shouldn't be that difficult and we'd like to investigate those mistakes that were initially ...

Ordered internet service.. They scheduled installation for 6 days later. Stayed home all day.. They NEVER CAME! I called, waited for 30 mins. only to be told the order was "on hold" The Rep. or Installer "Called" but got no answer so didnt come out. B/S! I had my phone...
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New port richey florida, after an hour on the phone with the representative discussing the package then waiting for credit check i received my customer service number and new phone number along with the confirmation number, then a few days later they called and changed...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear that your installation appointment was cancelled. If you are needing any further assistance, please send us an email to AskFrontier@ftr.com with the ...

All I wanted was to have some internet service and y'all are making it way harder than it has to be. I should've gone with my first mind and just spent the money with AT&T or Suddenlink and been done with it. I swear that with my experience with you guys, I will make...
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You guys have the worst customer service ever. The agent who signed me up was given to me by the community and was told that there would be no installation charges.I was charged for installation charges when i signed up for free installation. After that I have 4 times...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. We can certainly look into this billing concern for you and assist. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can hel...