Product: Frontier Communications Internet Installation Clear all filters (42 of 42 reviews match)
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Frontier Communications in Osburn, Idaho - I was lied to when i got hooked up to the internet

when I was hooked up to the internet I was told there was no hook up fee it was free instillation then I got a bill for 75 dollars for a hook up fee had I been told of fee I would have never switched I was also told I was getting high speed and got slower speed than last internet I am very very dissatisfied with frontier so anything you can do to correct this problem would be of great service to me I would love to here back from you by phone as I don't to e mail my phone number is 1 208 7527481 thank you
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1 comment
Anonymous
#1769980

They accidentally shut off my internet. Was told the tech would come and turn it back on.

They told me I wouldn’t be charged because it was their error.

The next bill came and there was a charge for 75.00 for tech coming to the house and 9.99 handling fee, whatever the *** that is for I don’t know. I called to complain and they told me there was nothing they could do, so I fired them.

Review
#1694035 Review #1694035 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation
On three separate occasions 5/29/19,5/30/19 and 5/31/19 have contacted Frontier to schedule service in side my house. I have been given work order numbers each time I need a jack put inside so I connect my work computer. I have to be secure. I have taken three days now...
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1 comment
FrontierCommunications
#1696364

Hello MarvelousIbizanHound792, I apologize for the trouble you have had with getting this jack installed. We can help get this rescheduled for you and ensure a tech goes out.

To get started, please private message us.

We need to gather a bit more information from you. -Christina

Review
#1550040 Review #1550040 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation
Reason of review
Poor customer service
1.0
Details
Used AT&T for a bundle - Direct TV for the Television service and FRONTIER for Land line and Internet service! Waited 5 hours for installation - with no call text email - just didn't show up- 2 hours later found my "verification process" was not "complete" so my...
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1 comment
FrontierCommunications
#1689287

Hello CulturedWolverine908, we reached out to you via private message previously, but have not heard back. Do you still need help?

If so, please reply to our message and we would be happy to assist! -Christina

Review
#1513468 Review #1513468 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation
Reason of review
Poor customer service
Loss
$360
Preferred solution
Price reduction
Tags
  • Ripped Off By Frontier
We scheduled Frontier to install fios internet and tv some time ago. They finally made it out to our home today only to refuse to install. There was a concern about painters in our home. Beware, Frontier will not work if painters are around... This seems like a short...
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Review
#1377506 Review #1377506 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation
Reason of review
No install
Tags
  • Install Prerequisites

Frontier Communications in Huber Heights, Ohio - Horrible service

1.2
Details
I have been paying for service for 3 months since I moved and no one has shown up to install the internet. Absolutely no excuse
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Review
#1366372 Review #1366372 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation
Reason of review
Order processing issue
I was confirmed on the telephone, gave all my personal information, was given a confirmation number for a work order today between one and five today September 7th 2018 Just called to make sure you were coming and was told i was not confirmed and had to fill out an...
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Review
#1349331 Review #1349331 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation
Reason of review
Order processing issue
For the past two weeks I've been trying to upgrade my internet. I have one person tell me I can get 45mbps, I make an appointment. No show. No phone call. Call again Im told they don't understand I should be able to get 120mbps. Make order again and I get a call day...
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Review
#1252561 Review #1252561 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation
Reason of review
Poor customer service
1.0
Details
I signed up for Frontier internet March 10 and received an email same date with order # 070759450 that a tech would be a my home Fri March 16 between noon and four. No one showed. Called 800 number and got someone in Georgia, he told me Frontier never schedules until...
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Review
#1215249 Review #1215249 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation
Reason of review
Not as described/ advertised
Preferred solution
Price reduction

Frontier Communications in New Haven, Connecticut - Lied to about costs

1.0
Details
I spoke to rep to have internet turned on. He waived the $75 install fee because there was nothing to install, but as a curtesy he would have the tech come out and ensure everything was working properly. The tech called 2.5 hrs after his "window of time" at 7:30pm and said he was not going to make it because he didn't receive notification of the job until 6:30. Untrue, because I called at 5 and dispatch had given me his name. He said I could wait and he would be there at 10pm. I declined. He noted in his report I "refused" access and I was bumped 2 wks down the list. I rec'd bill and I was charged the $75 install fee and for a router. I was able to get the Router fee removed, b/c I did not receive one. The fee: Frontier said there was no notations in file about waiving the fee and they can not waive the fee. Apparently I was lied to and because there was nothing noted about the fee, it was their word against mine and the customer's word means nothing. In their defense they said a confirmation stating the fee was sent out. It was sent to the wrong email address. And again the customer is wrong because the email address was noted in their file as the correct one so therefore, THEY are correct. Overall, this company lacks Customer Service and ethics. You can not believe what you are told and cannot believe they will actually document the file as stated. Looking for an alternative service provider.
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Review
#1155904 Review #1155904 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation
Cons
  • Customer service and sales practise
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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Frontier Communications - System and hardware look good but don't work

1.3
Details
4th day since the installation. Out of service more than in service. Just cannot depend on this company.
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Review
#1144560 Review #1144560 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation
Reason of review
Bad quality