Manufacturer: Frontier Communications Category: Installation Clear all filters (26 of 26 reviews match)
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I was scheduled for service on 6/17/2017 by a phone rep.that day I spoke with 5 different reps and each had a different answer. Now today 6/19/2017 still no service. In speaking with them The appt was never booked. Now how was I to know that, i don't work there. The...
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Product
Frontier Communications Internet Installation
I didn't like
  • Lack of completing order when promised
#1063310
That day came and went and no one showed up again, so we emailed the president and were told he cant do anything if they do not provide service for the area, really because your company said they did for the 2nd time and just never showed up. This company is horrible and obviously has no clue what they are doing and we wasted 2 weeks attempting to get internet...
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1.0
Product
Frontier Communications Internet Installation
#1046090
I am a new customer trying to connect internet service at my home. I waited 3 1/2 hours by my phone at the house for a tech that was a no show. When I called the company they said they called my number spoke to a woman and rescheduled for another date. What?? Not...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry your service has not yet been installed. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the sub...

1.9
Product
Frontier Communications Internet Installation
#1031126

Frontier Communications Internet Installation Review

#1023837
Our business was burned by arsonist on Friday night we relocated and had an appointment for 7:30 this morning to set up internet after about 15 phone calls for hours on the phone we still don't have somebody setting up a business what is the problem do you need to hire more people?I don't understand because why does this happen
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The person that came up to my house his name was Kevin didn't give a last name I stay here in Durham North we need four C's to do my cable he had a nasty it was to you exit me you sure you want this because this is not quality if you want probably you need to go to...
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Product
Frontier Communications Internet Installation
#1029912
We ordered service.Was to be here 2 weeks to install. Did not show. Called. Got the run around. Was told it would be another 2 weeks to come out. Waiting 4 weeks sucks. Already paid deposit so on the hook.Tired of waiting.
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry for the long wait for your installation. We are here to help and can certainly take a closer look into what is going on. Please send us an email to AskF...

Product
Frontier Communications Internet Installation
#1028518
Called to order Internet 3/4/17 took my deposit on the same day to have scheduled services for 3/7/17. I advised a sales representative that I wanted to do a self-install kit. Never recived the service. When I called they said it was a system glitch and never got to a...
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Anonymous
Tani Becker

Holy ***...I just asked my husband if he wrote this! We have the same story. We went from installation on 3/4, 3/13, and 3/20. All three of those day , we were told by an auto...

1.0
Product
Frontier Communications Internet Installation
#1022935
Internet svc disconnected in error in December now in end of February have still not been able to get reconnected no internet for 2 months. Have placed 3 orders and each order never completed because of wrong coding on order. Ever have bern able to get a supervisor on...
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1.0
Product
Frontier Communications Internet Installation
#1012814
I requested internet service at my home on the 15th of November and after spending several days on the phone the service was installed on 28 November 2016. The installer said the Frontier equipment was located in a gated community away from my home and they didn't have...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,I apologize for the missed appointments as that's definitely not the service we strive to provide. I'd like to have these issues investigated internally. Please...

Product
Frontier Communications Internet Installation
#985619
On 11-23-16 I contacted frontier and wanted internet only, I had to speak with another member of management and explain that I only wanted internet and not tv, I was told it would be 39.00 for ultimate internet with a 19.99 fee upfront and a credit check and was told...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good evening,We apologize for the trouble you had attempting to setup service. It shouldn't be that difficult and we'd like to investigate those mistakes that were initially ...

1.0
Product
Frontier Communications Internet Installation
#968340
Ordered internet service.. They scheduled installation for 6 days later. Stayed home all day.. They NEVER CAME! I called, waited for 30 mins. only to be told the order was "on hold" The Rep. or Installer "Called" but got no answer so didnt come out. B/S! I had my phone...
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1.0
Product
Frontier Communications Internet Installation
#967011