Manufacturer: Frontier Communications Category: Installation Clear all filters (15 of 15 reviews match)
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I requested internet service at my home on the 15th of November and after spending several days on the phone the service was installed on 28 November 2016. The installer said the Frontier equipment was located in a gated community away from my home and they didn't have the code for the entry gate. The installer said I needed to get him in to that community or they couldn't activate my service. After several days of calling the installer used a...
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FrontierComCares

FrontierComCares Good morning,
I apologize for the missed appointments as that's definitely not the service we strive to provide. I'd like to have these issues investigated internally. Pl...

New port richey florida, after an hour on the phone with the representative discussing the package then waiting for credit check i received my customer service number and new phone number along with the confirmation number, then a few days later they called and changed my install date, ok a few more days won't hurt, today is install date and nobody showed up, after finally getting through to customer service i was told that the service install...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear that your installation appointment was cancelled. If you are needing any further assistance, please send us an email to AskFrontier@ftr.com with the ...

All I wanted was to have some internet service and y'all are making it way harder than it has to be. I should've gone with my first mind and just spent the money with AT&T or Suddenlink and been done with it. I swear that with my experience with you guys, I will make sure I tell EVERYONE in our area to stay away from you because you've failed me not once, not twice, but three times as a brand new customer and I refuse to put my personal...
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You guys have the worst customer service ever. The agent who signed me up was given to me by the community and was told that there would be no installation charges.I was charged for installation charges when i signed up for free installation. After that I have 4 times before every months payment. There is no record of my calls to you guys each month. Every time i can I have to start all over again. I was told that the charges have been...
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FrontierComCares

FrontierComCares Hello. We can certainly look into this billing concern for you and assist. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can hel...

Recently installed satellite internet, frontier land line and dish package.To this point the service except dish has been a joke. Frontier employee who install internet advised me that he has installed several systems, however has only had one successful install..... 5.5 hours later the system was mostly working. The speed is so insanely slow that it reminds me of the old dial-up connections. The voice was to be installed same day as internet...
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FrontierComCares

FrontierComCares Hello. I am very sorry to hear about what happened with your installation as this is certainly not the experience we want you to have. We do not want to see you go and can ass...

This is the second time ive ordered internet with Frontier.Had i not been eligible for a discount on internet through them as a dish customer there wouldnt even had been a 2nd time because the first time was a nightmare. This time was the exact same issues. Ordered internet and was tokd a moden would be shipped to me within 5-7 business days. After waiting over 2 weeks and no moden i called customer service. I was told a mistake had been made...
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I called to become a customer last Thursday.I talked to 3 different people and specifically said I WANT WIFI ONLY, I do not need tv or house phone. The last person kept hounding about a house phone, finally I gave in. After a few hours I called back and spoke to someone else explained how the last the last reps I talked to were not listening to what I really wanted and that I wanted to change my package because I wasn't happy. It seemed to be an...
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FrontierComCares

FrontierComCares Good afternoon,
Let's see if we can help get that internet fixed and alleviate some of the trouble. Can you send us an email directly at askfrontier@ftr.com with the subje...

Put our account in collections for no reason wants me to payour bilentsl on line we want paper statements sent to us in mail they wont do it cut off our service for no reason never said sorry or offered to rebate us.They suck!!
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the billing issues you are having. We are here to help you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle s...

Technician flooded my condo and 2 others, damaged 5 total.Stayed in 3 hotels for 42 days. Frontier's insurance "CNA"=rude, no sympathy, no empathy. Received money from MY renters insurance. Nothing from Frontier. No compensation for the emotional stress, suffering, etc. No free cable, no extra stations offered. Nothing. I am slowly now moving back into my condo. Having to buy furniture, tv's etc. Very time consuming and stressful for months...
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Anonymous

Anonymous Of course no one will contact me....

So I called 800-627-3793!to ask why I couldn't surf the web and I had just gotten the modem and everything installed just like 4 days ago. This guy named Mark answered and starting sounding agitated towards me after I answered the question he asked. then he asked what "devices I was using to get the on the internet" I mean what kind of question is that the last person I called they told me what kind of device I was using and referring to if it...
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FrontierComCares

FrontierComCares We're sorry to hear that you were having trouble with your services. If you're still experiencing difficulty with your home internet please send us an email directly to askfr...