Product: Frontier Communications Internet Installation Clear all filters (32 of 32 reviews match)
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I signed up for Frontier internet March 10 and received an email same date with order # 070759450 that a tech would be a my home Fri March 16 between noon and four. No one showed. Called 800 number and got someone in Georgia, he told me Frontier never schedules until...
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1.0
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Frontier Communications Internet Installation
#1215249
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Frontier Communications - System and hardware look good but don't work

4th day since the installation. Out of service more than in service. Just cannot depend on this company.
1.3
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Product
Frontier Communications Internet Installation
#1144560
I was finally going to have internet service after being in my place almost two months. I took off work to be home so I could meet the installer. After the install day had nearly past, I called to see when the installer would actually be there and was told there was...
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1.0
Product
Frontier Communications Internet Installation
#1136360
Zero stars is the correct rating if i could give it.This is by far the worst company i have ever had to deal with.I suggest avoiding them at all costs, "you get what you pay for" definitely rings true. After 2 weeks, 15+ phone calls, and hours spent on hold I ended up...
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Product
Frontier Communications Internet Installation
#1116979
After finally convincing them that I only want internet, they scheduled me for an install date on sep 13th. Two weeks without internet?! I work from home so I guess im going to just have to rack up data useage from my phone! Along comes september 8th and I get a...
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1.0
Product
Frontier Communications Internet Installation
#1102537
I was scheduled for service on 6/17/2017 by a phone rep.that day I spoke with 5 different reps and each had a different answer. Now today 6/19/2017 still no service. In speaking with them The appt was never booked. Now how was I to know that, i don't work there. The...
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Product
Frontier Communications Internet Installation
I didn't like
  • Lack of completing order when promised
#1063310
That day came and went and no one showed up again, so we emailed the president and were told he cant do anything if they do not provide service for the area, really because your company said they did for the 2nd time and just never showed up. This company is horrible and obviously has no clue what they are doing and we wasted 2 weeks attempting to get internet...
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1.0
Product
Frontier Communications Internet Installation
#1046090
I am a new customer trying to connect internet service at my home. I waited 3 1/2 hours by my phone at the house for a tech that was a no show. When I called the company they said they called my number spoke to a woman and rescheduled for another date. What?? Not...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry your service has not yet been installed. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the sub...

1.9
Product
Frontier Communications Internet Installation
#1031126
The person that came up to my house his name was Kevin didn't give a last name I stay here in Durham North we need four C's to do my cable he had a nasty it was to you exit me you sure you want this because this is not quality if you want probably you need to go to...
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Product
Frontier Communications Internet Installation
#1029912
We ordered service.Was to be here 2 weeks to install. Did not show. Called. Got the run around. Was told it would be another 2 weeks to come out. Waiting 4 weeks sucks. Already paid deposit so on the hook.Tired of waiting.
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry for the long wait for your installation. We are here to help and can certainly take a closer look into what is going on. Please send us an email to AskF...

Product
Frontier Communications Internet Installation
#1028518