Manufacturer: Frontier Communications Category: Installation Clear all filters (26 of 26 reviews match)
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New port richey florida, after an hour on the phone with the representative discussing the package then waiting for credit check i received my customer service number and new phone number along with the confirmation number, then a few days later they called and changed...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear that your installation appointment was cancelled. If you are needing any further assistance, please send us an email to AskFrontier@ftr.com with the ...

1.0
Product
Frontier Communications Internet Installation
#953296
All I wanted was to have some internet service and y'all are making it way harder than it has to be. I should've gone with my first mind and just spent the money with AT&T or Suddenlink and been done with it. I swear that with my experience with you guys, I will make...
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2.1
Product
Frontier Communications Internet Installation
#949212
You guys have the worst customer service ever. The agent who signed me up was given to me by the community and was told that there would be no installation charges.I was charged for installation charges when i signed up for free installation. After that I have 4 times...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly look into this billing concern for you and assist. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can hel...

2.0
Product
Frontier Communications Internet Installation
#940360
Recently installed satellite internet, frontier land line and dish package. To this point the service except dish has been a joke. Frontier employee who install internet advised me that he has installed several systems, however has only had one successful install........
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about what happened with your installation as this is certainly not the experience we want you to have. We do not want to see you go and can ass...

2.3
Frontier Communications Winona Lake, Indiana
Product
Frontier Communications Internet Installation
#931157
This is the second time ive ordered internet with Frontier. Had i not been eligible for a discount on internet through them as a dish customer there wouldnt even had been a 2nd time because the first time was a nightmare. This time was the exact same issues. Ordered...
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2.1
Product
Frontier Communications Internet Installation
#924936
Each time having to explain that all buttons were green but red Internet button. Every time I was told I needed to be transferred to a different department. I was transferred to sales last, which I'm not sure why. I told him I didn't know what was going on with their...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,Let's see if we can help get that internet fixed and alleviate some of the trouble. Can you send us an email directly at askfrontier@ftr.com with the subject o...

Product
Frontier Communications Internet Installation
#919117
Put our account in collections for no reason wants me to payour bilentsl on line we want paper statements sent to us in mail they wont do it cut off our service for no reason never said sorry or offered to rebate us.They suck!!
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the billing issues you are having. We are here to help you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle s...

Product
Frontier Communications Internet Installation
#916450
Frontier Communications Internet Service Installation Review from Sarasota, Florida
Frontier Communications Internet Service Installation Review from Sarasota, Florida
Frontier Communications Internet Service Installation Review from Sarasota, Florida
Frontier Communications Internet Service Installation Review from Sarasota, Florida
Technician flooded my condo and 2 others, damaged 5 total.Stayed in 3 hotels for 42 days. Frontier's insurance "CNA"=rude, no sympathy, no empathy. Received money from MY renters insurance. Nothing from Frontier. No compensation for the emotional stress, suffering,...
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Anonymous
Anonymous

Of course no one will contact me....

Product
Frontier Communications Internet Installation
I didn't like
  • Everthing
#913850
He breathed deeply when I asked what kind of devices do you mean? Then he started naming all the devices like phones, tablets, gaming consoles and computers I said I have tried all of them then he said "You're not understanding me" then I said they all do not...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We're sorry to hear that you were having trouble with your services. If you're still experiencing difficulty with your home internet please send us an email directly to askfr...

1.1
Product
Frontier Communications Internet Installation
I liked
  • Verizon was cool
#912633
FRONTIER is by far the shittiest service on God green Nation !! May 31 2016 I called to get internet and phone service, paying $80 monthly for 50mbps unlimited. June 9th, I called again to see when my services will be started they told me I had to fill out a ID FORM an...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I apologize for this experience! I would be more than happy to help.Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of your ...

1.0
Product
Frontier Communications Internet Installation
#885313