Product: Frontier Communications Internet Installation Clear all filters (31 of 31 reviews match)
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I requested internet service at my home on the 15th of November and after spending several days on the phone the service was installed on 28 November 2016. The installer said the Frontier equipment was located in a gated community away from my home and they didn't have...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,I apologize for the missed appointments as that's definitely not the service we strive to provide. I'd like to have these issues investigated internally. Please...

Product
Frontier Communications Internet Installation
#985619
On 11-23-16 I contacted frontier and wanted internet only, I had to speak with another member of management and explain that I only wanted internet and not tv, I was told it would be 39.00 for ultimate internet with a 19.99 fee upfront and a credit check and was told...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good evening,We apologize for the trouble you had attempting to setup service. It shouldn't be that difficult and we'd like to investigate those mistakes that were initially ...

1.0
Product
Frontier Communications Internet Installation
#968340
Ordered internet service.. They scheduled installation for 6 days later. Stayed home all day.. They NEVER CAME! I called, waited for 30 mins. only to be told the order was "on hold" The Rep. or Installer "Called" but got no answer so didnt come out. B/S! I had my phone...
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1.0
Product
Frontier Communications Internet Installation
#967011
New port richey florida, after an hour on the phone with the representative discussing the package then waiting for credit check i received my customer service number and new phone number along with the confirmation number, then a few days later they called and changed...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear that your installation appointment was cancelled. If you are needing any further assistance, please send us an email to AskFrontier@ftr.com with the ...

1.0
Product
Frontier Communications Internet Installation
#953296
All I wanted was to have some internet service and y'all are making it way harder than it has to be. I should've gone with my first mind and just spent the money with AT&T or Suddenlink and been done with it. I swear that with my experience with you guys, I will make...
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2.1
Product
Frontier Communications Internet Installation
#949212
You guys have the worst customer service ever. The agent who signed me up was given to me by the community and was told that there would be no installation charges.I was charged for installation charges when i signed up for free installation. After that I have 4 times...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly look into this billing concern for you and assist. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can hel...

2.0
Product
Frontier Communications Internet Installation
#940360
Recently installed satellite internet, frontier land line and dish package. To this point the service except dish has been a joke. Frontier employee who install internet advised me that he has installed several systems, however has only had one successful install........
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about what happened with your installation as this is certainly not the experience we want you to have. We do not want to see you go and can ass...

2.3
Winona Lake, Indiana
Product
Frontier Communications Internet Installation
#931157
This is the second time ive ordered internet with Frontier. Had i not been eligible for a discount on internet through them as a dish customer there wouldnt even had been a 2nd time because the first time was a nightmare. This time was the exact same issues. Ordered...
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2.1
Product
Frontier Communications Internet Installation
#924936
Each time having to explain that all buttons were green but red Internet button. Every time I was told I needed to be transferred to a different department. I was transferred to sales last, which I'm not sure why. I told him I didn't know what was going on with their...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon,Let's see if we can help get that internet fixed and alleviate some of the trouble. Can you send us an email directly at askfrontier@ftr.com with the subject o...

Product
Frontier Communications Internet Installation
#919117
Put our account in collections for no reason wants me to payour bilentsl on line we want paper statements sent to us in mail they wont do it cut off our service for no reason never said sorry or offered to rebate us.They suck!!
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the billing issues you are having. We are here to help you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle s...

Product
Frontier Communications Internet Installation
#916450