Manufacturer: Frontier Communications Category: Installation Clear all filters (24 of 24 reviews match)
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Recently installed satellite internet, frontier land line and dish package. To this point the service except dish has been a joke. Frontier employee who install internet advised me that he has installed several systems, however has only had one successful install........
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am very sorry to hear about what happened with your installation as this is certainly not the experience we want you to have. We do not want to see you go and can ass...

This is the second time ive ordered internet with Frontier. Had i not been eligible for a discount on internet through them as a dish customer there wouldnt even had been a 2nd time because the first time was a nightmare. This time was the exact same issues. Ordered...
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Each time having to explain that all buttons were green but red Internet button. Every time I was told I needed to be transferred to a different department. I was transferred to sales last, which I'm not sure why. I told him I didn't know what was going on with their...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good afternoon,Let's see if we can help get that internet fixed and alleviate some of the trouble. Can you send us an email directly at askfrontier@ftr.com with the subject o...

Put our account in collections for no reason wants me to payour bilentsl on line we want paper statements sent to us in mail they wont do it cut off our service for no reason never said sorry or offered to rebate us.They suck!!
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about the billing issues you are having. We are here to help you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle s...

Frontier Communications Internet Service Installation Review from Sarasota, Florida
Frontier Communications Internet Service Installation Review from Sarasota, Florida
Frontier Communications Internet Service Installation Review from Sarasota, Florida
Frontier Communications Internet Service Installation Review from Sarasota, Florida
Technician flooded my condo and 2 others, damaged 5 total.Stayed in 3 hotels for 42 days. Frontier's insurance "CNA"=rude, no sympathy, no empathy. Received money from MY renters insurance. Nothing from Frontier. No compensation for the emotional stress, suffering,...
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Anonymous

Anonymous Of course no one will contact me....

He breathed deeply when I asked what kind of devices do you mean? Then he started naming all the devices like phones, tablets, gaming consoles and computers I said I have tried all of them then he said "You're not understanding me" then I said they all do not...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
We're sorry to hear that you were having trouble with your services. If you're still experiencing difficulty with your home internet please send us an email directly to askfr...

FRONTIER is by far the shittiest service on God green Nation !! May 31 2016 I called to get internet and phone service, paying $80 monthly for 50mbps unlimited. June 9th, I called again to see when my services will be started they told me I had to fill out a ID FORM an...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
I apologize for this experience! I would be more than happy to help.Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of your ...

We had heard bad things, so were worried to start.We have had an appointment to install in Justin TX, where the window for the technician was from 8 to 5, low and behold they never showed up. We called and were put on hold indefinitely. I also have a feeling that when...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
I apologize for this experience! I would like to help make sure we get a tech out to your home to get your services fully installed an working smoothly. Can you please email m...

1.0
I liked
  • Verizon fios
I didn't like
  • Wasting my time and money
  • Getting no showed by the technician
#872954
I signed up for Internet service on May 25 for service in Murphy, NC. I got a "confirmed" installation date for JUne 2. On the day of service I waited around all day and no one showed up or called. I called their customer service at the end of the day and was told...
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Scivilla

Scivilla This is the absolute worst company to deal with. There is no one in this company who cares enough about customer service to help a customer they have treated horribly.I signed...

3.0
I didn't like
  • Very bad customer service
  • Did not receive anything they promised for many years
  • Entire experience with frontier
#863559
I want to express my complete dissatisfaction with Frontier communications. My business moved locations and when I called to order internet services. The first time I was told that Frontier didn’t’ service my area. I thought that was strange since my landlord said...
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