Product: Frontier Communications Internet Plan Clear all filters (0 of 10 reviews match)
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I ordered service in November 2017. I was told the internet speed would support ADT security package. In December I was told I needed to upgrade package. Service was suspended until January 2018. I did finally get service upgraded and installed. Both times I was told...
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1.6
Product
Frontier Communications Internet Plan
I liked
  • Local company
  • Service techs
  • Frontier secure
I didn't like
  • Service
  • Charging for services not rendered
#1253588
Has been the worst customer service and internet connection service i have ever experienced. Was quited a price of 34.99 per month, this is internet only, no phone, i use only for my roku. Every month i am billed 49.99 or more. I am tired of calling, being on hold for...
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Anonymous
Tex_Lor

I was wondering if they offered streaming. My daughter called Hulu and got them installed. They have internet, Ruko, Netflix, etc and pay a total of about $136/mo.I have their...

1.0
Product
Frontier Communications Internet Plan
#1249021
Both my mom and I have had Verizon service for many years and NEVER a problem!My mom's contact expired and she renewed with Frontier. It's been an absolutely nightmare. She is 82 years so she is already use to her channels and the features on the remote so I really...
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Product
Frontier Communications Internet Plan
#1228678
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Frontier Communications - Bait & Switch Tactics-Beware

My contract for internet service was capriciously increased by $10/mo. After speaking with customer service they recognized their mistake and said adjustment would be made on my next bill. Didn’t happen and despite hours on phone trying to get it corrected Frontier increased bill by another $15 following month. Dropping service as soon as possible!
Product
Frontier Communications Internet Plan
#1226789
I CALLED CUSTOMER SERVICE A MONTH AGO AND WANTED TO UPGRADE MY INTERNET PLAN. I HAVE BEEN WITH FRONTIER SINCE 2014 CUSTOMER SERVICE TOLD ME I WAS AVAILABLE FOR A NEW 30.00 PLAN DOUBLE THE SPEED. I SAID GREAT GO AHEAD AND UPGRADE. FAST FORWARD GOT A BILL FOR ALMOST 300...
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Product
Frontier Communications Internet Plan
I liked
  • Long hold time
#1222943
We got a flyer in the mail for $35.00 a month internet.I called several times and asked alot of questions. Being a senior the money was very important. I told the representative repeatedly that i was a senior on s.s. that i could only pay the $35.00 a month. I never...
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Anonymous
Mary P

After multiple emails and letters(never answered) and phone calls, Frontier agrees fees were"incorrect". I have asked for a paper bill. They agreed to send one. As of today no...

1.0
Product
Frontier Communications Internet Plan
#1208781
I was sold internet service under false pretense.Internet does not and will never work in my area. There explanation is 1g shows service. Knowing nothing about internet service at that time I assumed they new what they were taking about. Now $479.00 later, they will...
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Product
Frontier Communications Internet Plan
I didn't like
  • Sold servies that would never work
#1094921
Had fios for two years before Frontier , BEST CUSTOMER SERVICE EVER- once Frontier took charge and my contract ended my bill went up by $50- called to see if I could get locked to a cheaper rate- works customer service ever, the CS individual didn't care to help one...
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Product
Frontier Communications Internet Plan
#1023288
Sold service I couldnt use.I've been trying to get my deposit of $57.00 for almost 3 months now. I've spent many hours on the phone with customer and usually get hung up on or cussed out.This company needs to be shut down
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had. We can certainly look into this refund concern for you and assist with a resolution. Please send us an email to As...

1.0
Product
Frontier Communications Internet Plan
#979395
When Frontier bought out AT&T here in Connecticut they offered a 3-year Internet price guarantee for $29.99 which I accepted. Each month the charge was noted on my bill with the effective date of Feb 2015-Feb 2018 in the description line. This month's bill (June...
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Anonymous
Anonymous

Same problem in Redmond wa.Signed up for their 24 month guaranteed $29.99 internet service with no contract requirement. At month 13 they increased my bill to$34.99. I have ...

1.0
Beacon Falls, Connecticut
Product
Frontier Communications Internet Plan
I didn't like
  • Inability to refund when customer paid too much
  • Incredibly horrible customer service
#865526