Product: Frontier Communications Internet Service Clear all filters (344 of 344 reviews match)
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After Florida was hit with storm tropical Irma,I was with out internet services out service for over a week from bright house, I contacted Frontier to set-up internet service, few days later an technician came out and installed service and wifi worked for tree hours,...
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1.0
Product
Frontier Communications Internet Service
I liked
  • Getting rid of frontier
I didn't like
  • Poor transition
  • Price promises and lies
  • No internet
#1135935
I have been in contact with frontier communications multiple times over the last few months. A little bit of background. We live on a farm and have had very limited luck with our internet service but we have a 1-3 mps service. We have three phone lines with them, two...
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Product
Frontier Communications Internet Service
#1129875
My advice to anybody out there is get rid of Frontier Communications if you have them and if you don't stay as far away from them as you can. I am so bitter that even though there is no affiliation I won't fly Frontier Airlines. That is how bad it is. When cancelling...
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1.0
Product
Frontier Communications Internet Service
#1117810

Frontier Communications - Slow and broken promises

#1130240
1.0
Details
Our Internet is very slow and i was told it was my computer. That's not the case. I'm being charged for a phone line I was told was free and i was told I'd get a $200 gift card for Amazon, which had not happened.
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Frontier Communications - Frontier review

#1077678
1.0
Details
Worst company in the world. Horrible Internet coverage, I have to reset my modem at least a dozen times A day. I'm charged 3 times what I was charged before moving but no other company that provides Internet where I am. Over charged multiple times and customer service was like talking to a wall. They don't care and they know there is nothing you can do when you are in a rural area.
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Frontier Communications Internet Service Review

#1039109
1.0
Details
Called a total of 6 times today about internet being out. Disconnected twice, told by two that I need a new router, told by one that her system said I couldn't have a new router??, told by the last one there was an outage in my area ( funny she's the only one that sees this, maybe just convenient). Went through "testing steps" each time, seriously just fix it!
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Billing Practices
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Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
Style and Design
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Frontier Communications Internet Service Review

#1027702
Frontier internet was not working working more than it was working. The signal was weak and multiple techs could not resolve the problem over the past two months. Frontier was again supposed to have a tech here yesterday 3/29/17. Frontier did not show up and I cancelled the service. I lost too much time with Frontier.
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I have been a business customer since 2014.Business wifi rates are ridiculous with any carrier they really take advantage of small businesses but that is not the issue. The issue is, my wifi is down more often than it is up yet I still see the same monthly charges in...
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1.1
Product
Frontier Communications Internet Service
#1116236
Back in 2014 i ordered cable and high speed internet services through frontier but i cancelled the very next day. I wanted to keep the provider that i already, they were supposed to cancel the entire order and close the account but they did'nt close out the account and...
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Anonymous
Bob

Once you do get your refund it will most likely be in the form of a Citibank debit card. I have been arguing with them for 2 weeks about receiving a check instead of a debit ...

1.0
Product
Frontier Communications Internet Service
#1112026
I was originally an ATT customer.I was never told that frontier was taking over until about 1 week before the switch. When the switch happened I lost internet for almost 3 days. We finally decided to leave frontier since their internet speeds weren't worth the prices....
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Product
Frontier Communications Internet Service
#1110527
Tonight I called once again asking for service because my internet keeps freezing and/or disconnects.Well, this time I was told my options to correct the problems. There were three options and I was responsible for the fee to do it. She suggested I could save money by...
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1.2
Product
Frontier Communications Internet Service
I liked
  • Tech that came out
I didn't like
  • Not much to like these days
  • Very bad customer service
#1108271
About 8:30pm last night i lost complete internet connection.I called and was told by an automated voice mail it was already turned in for my area and it was being fixed. It has been almost 24 hour's and nothing. My bill is ALWAYS payed on time. This is ridiculous, it's...
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1.0
Product
Frontier Communications Internet Service
#1105021
almost 2 years of frontier internet and phone and timewise i have had internet for maybe 15-16 months.call after call after no show service people and i'm done. i want to get in on the class action lawsuit but i don't know how. every person that works there usually...
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Product
Frontier Communications Internet Service
#1102419
My initial quote for the first two months if JUST internet service was in the 120 dollar range.Verified on two separate and occasions by different employees. I received my first bill to the tune of 218 dollars for only internet service. Upon contacing Frontier I was...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your bill, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -Krystle

1.0
Product
Frontier Communications Internet Service
#1088931