Product: Frontier Communications Internet Service Clear all filters (0 of 420 reviews match)
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teck installed there required internet security about 2 weeks later somehow a virus destroyed my pc ??!! called them to see who was going to pay for damages --had to buy new pc my old one was totally destroyed! there reply was were sorry that happened . get bleepen...
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1.3
Product
Frontier Communications Internet Service
#1388853
The people who sell Frontier are great, but run, run, run away as fast as you can because that will be your only good experience with this company. The installer refused to run the cable under my house so I did it (I'm a 68-year-old woman). Then the service was...
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Product
Frontier Communications Internet Service
I didn't like
  • Worst customer service
  • How incompetent frontier was
  • Did not come out for a scheduled appointment
#1387864
I moved to AZ from out of state and ordered internet service. Technician showed up late on the day of the appt 9/6/18 and then sat in his van for 45 minutes in front of my house before coming to the door. He walked in and aske where my phone jack was. I did not have a...
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1.0
Product
Frontier Communications Internet Service
I liked
  • False promises and guarantees
I didn't like
  • Customer service did not care about customer
  • Customer service agents and their services
#1380120
Being charged $5.00 each month for a wifi router that I do not have with Frontier. They will not remove it and most recently stated for the first time that this is a fee to help troubleshoot outage problems. (shouldn't troubleshooting be part of their service??) I...
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h.kitchener
h.kitchener

You might want to explore moving to another internet provider in your area. Frontier does not have that good of a reputation to begin with.

Product
Frontier Communications Internet Service
#1379092
I know they are lying about this charge being applied across the board because in my sons apartment he has frontier and doesn't receive that surcharge. In my house I have 2 separate accounts and only 1 has the surcharge and as soon as their office of the president...
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1.1
Product
Frontier Communications Internet Service
#1373867
I paid my bill on September 29th, it was due October 1st, confirmation number received. My service was suspended on October 2nd. I waited on hold online for an hour and was told they couldn't do anything and gave me a number to call. The woman I spoke with was rude,...
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1.5
Product
Frontier Communications Internet Service
#1372816
Frontier Communications - SLOOOOOOOW internet speeds...crap service
Just got on the phone today with a service agent over my extremely slow internet speeds. I am paying for 150mbps so I should be getting close to that and am getting average download speeds of 25mbps and average upload 65mbps. The guy on the other end was actually...
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3.0
Product
Frontier Communications Internet Service
I liked
  • Service agent was friendly but unable to solve the issue
  • Reasonable price
I didn't like
  • Slow internet speeds
  • Phone menu is a headache
#1363639
I can’t even begin to rehash the issues I’ve had with this “company.” Inconsistent billing, fine print, and hidden charges are the name of their game. On top of this I have had over TEN connectivity issues with cable and/or internet in my unit. Last time, they came out...
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1.7
Product
Frontier Communications Internet Service
#1359531
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Frontier Communications - Terrible service

Internet phones and TV out in the entire foxwood country crossings. They don't know what's going on. It's been out all day. Maybe if everyone cancels service and goes with someone else they'll get the message. Frontier is a terrible company.
Product
Frontier Communications Internet Service
#1353875
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Frontier Communications - No internet

Nothing. Disconnected my call after being on hold for several minutes
Product
Frontier Communications Internet Service
#1342503