Product: Frontier Communications Internet Service Clear all filters (337 of 337 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I was originally an ATT customer.I was never told that frontier was taking over until about 1 week before the switch. When the switch happened I lost internet for almost 3 days. We finally decided to leave frontier since their internet speeds weren't worth the prices....
Read more
Product
Frontier Communications Internet Service
#1110527
Tonight I called once again asking for service because my internet keeps freezing and/or disconnects.Well, this time I was told my options to correct the problems. There were three options and I was responsible for the fee to do it. She suggested I could save money by...
Read more
1.2
Product
Frontier Communications Internet Service
I liked
  • Tech that came out
I didn't like
  • Very bad customer service
  • Not much to like these days
#1108271
About 8:30pm last night i lost complete internet connection.I called and was told by an automated voice mail it was already turned in for my area and it was being fixed. It has been almost 24 hour's and nothing. My bill is ALWAYS payed on time. This is ridiculous, it's...
Read more
1.0
Product
Frontier Communications Internet Service
#1105021

Frontier Communications - Frontier review

#1077678
1.0
Details
Worst company in the world. Horrible Internet coverage, I have to reset my modem at least a dozen times A day. I'm charged 3 times what I was charged before moving but no other company that provides Internet where I am. Over charged multiple times and customer service was like talking to a wall. They don't care and they know there is nothing you can do when you are in a rural area.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications Internet Service Review

#1039109
1.0
Details
Called a total of 6 times today about internet being out. Disconnected twice, told by two that I need a new router, told by one that her system said I couldn't have a new router??, told by the last one there was an outage in my area ( funny she's the only one that sees this, maybe just convenient). Went through "testing steps" each time, seriously just fix it!
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications Internet Service Review

#1027702
Frontier internet was not working working more than it was working. The signal was weak and multiple techs could not resolve the problem over the past two months. Frontier was again supposed to have a tech here yesterday 3/29/17. Frontier did not show up and I cancelled the service. I lost too much time with Frontier.
Comment
Show

Frontier Communications Internet Service Review

#1015297
1.0
Details
No phone no Internet service for 13 days now I call every day and every night I never get a straight answer all they can tell me is when they get to it I live in a major city in orange county California no reason why I can't have a landline and Internet that works
Comment
Show
Customer service
Product or Service Quality
Reliability
almost 2 years of frontier internet and phone and timewise i have had internet for maybe 15-16 months.call after call after no show service people and i'm done. i want to get in on the class action lawsuit but i don't know how. every person that works there usually...
Read more
Product
Frontier Communications Internet Service
#1102419
My initial quote for the first two months if JUST internet service was in the 120 dollar range.Verified on two separate and occasions by different employees. I received my first bill to the tune of 218 dollars for only internet service. Upon contacing Frontier I was...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your bill, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -Krystle

1.0
Product
Frontier Communications Internet Service
#1088931
I called this supposed communication service, and get help when i can get it, but most of the time, i get nothing but lip service.You helped my internet service for 5 munutes. Then, nothing, no service, and charged for the privilege. I have had no service since 8-3-17....
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your Internet service, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -K...

Product
Frontier Communications Internet Service
#1088554
First off have had multiple problems with internet service, then when you call they are rude pass you off to other people and give you the run around.Have went without service multiple times, all while waiting a week or longer to get someone out to fix the problem....
Read more
Anonymous
Luke

I could not agree more. I haven't had internet for over two months and when they took over from Verizon it has been spotty at best. I have logged over 60 hours on the phone, o...

2.1
Product
Frontier Communications Internet Service
I didn't like
  • Product performance
  • Customer service
  • Entire experience with customer service and reliabilit
#1078032
We have had little to no internet service since July 12.I can't even watch a 20 second video post on Facebook. Tech support ran a speed test and I have next to no internet. No kidding. He said the first repai appointment was today (7/18) at 1pm. It's 9 pm and no one...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your appointment was missed. If you need any further assistance, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team...

Product
Frontier Communications Internet Service
#1076201
Our place is located in Hampshire County, WV - Today is July 17, and we have not had internet since June 25.At first we were told it was an area outage and no one could be there until July 10 - so we filed complaints with the FCC and the WV PSC. The lady from the WV...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and would like to take a closer look into your Internet issues for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Kr...

1.0
Product
Frontier Communications Internet Service
I didn't like
  • Not having internet service
  • No internet for almost a month
#1075418
I was given a promotional rate.When I noticed my rate adjusted higher I contacted Customer Service. I was assured there had been a mistake in billing and I would be returned to my original rate. I did not follow up on my billing the next cycle. I have automatic payment...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am happy to hear that you have received the information you needed regarding your bill! -Krystle

Product
Frontier Communications Internet Service
#1073398