Product: Frontier Communications Internet Service Clear all filters (0 of 425 reviews match)
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Prior to today, I had Frontier satellite internet/land line and recently upgraded to broadband with another carrier and wanted to disconnect the land line, as well. My 2 year internet "contract" renews/expires in 10 days and was informed by customer service that,...
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Anonymous
Anonymous

LIVE IN NORTH WEST JEFFERSON COUNTY,IL FRONTIER IS HORRIBLE IT IS OFF ABOUT 40 PERCENT OF THE TIME WHEN CALLING THEIR RUDE CUSTOMER SERVICE AND STAYING ON THE LINE FOR 45 MINU...

Product
Frontier Communications Internet Service
I didn't like
  • Termination fee
#1445692
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Frontier Communications - Worst service ever!

Internet is supposed to work all the time not part time- if i was running a business from home i would go bankrupt for lack of internet service.Happens every Month for at least a few days.Have phone and TV bundled at almost 175.00 a darn Month- Gonna go to Sudden Link by next Month if this is not fixed!
Product
Frontier Communications Internet Service
I didn't like
  • Have poor service in fairplain wv
#1437970
This company is a standing joke in our community. They are thieves. They will take your money with no intention of giving you the service you pay for. I restart on average of 12 times every 3 hours and when I call in to complain they have gone as far as to hang up on...
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1.0
Product
Frontier Communications Internet Service
I didn't like
  • Dsl service and hardware support poor
  • Take my money and never intend to supply the service
  • Overall service
#1422435
Frontier, where do I begin.... Their motto; Don't think about, don't do anything about the complaints, they'll go away. We are not responsible for anything we have done wrong! We had no landline service for a week. Internet, every day, since they took over from...
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1.0
Product
Frontier Communications Internet Service
I didn't like
  • Lies
#1406644
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Frontier Communications - Unauthorized charge, terrible service

We cancelled our internet service through Frontier due to terrible service. They still pulled a monthly payment from our checking account after being assured that wouldn't happen. After spending over an hour on the phone and being transferred to five people, we are still not getting our money back. Needless to say, we will never do business with them in the future and will spread the word.
Product
Frontier Communications Internet Service
#1400488
teck installed there required internet security about 2 weeks later somehow a virus destroyed my pc ??!! called them to see who was going to pay for damages --had to buy new pc my old one was totally destroyed! there reply was were sorry that happened . get bleepen...
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1.3
Product
Frontier Communications Internet Service
#1388853
The people who sell Frontier are great, but run, run, run away as fast as you can because that will be your only good experience with this company. The installer refused to run the cable under my house so I did it (I'm a 68-year-old woman). Then the service was...
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Product
Frontier Communications Internet Service
I didn't like
  • How incompetent frontier was
  • Did not come out for a scheduled appointment
  • Worst customer service
#1387864
I moved to AZ from out of state and ordered internet service. Technician showed up late on the day of the appt 9/6/18 and then sat in his van for 45 minutes in front of my house before coming to the door. He walked in and aske where my phone jack was. I did not have a...
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1.0
Product
Frontier Communications Internet Service
I liked
  • False promises and guarantees
I didn't like
  • Customer service agents and their services
  • Customer service did not care about customer
#1380120
Being charged $5.00 each month for a wifi router that I do not have with Frontier. They will not remove it and most recently stated for the first time that this is a fee to help troubleshoot outage problems. (shouldn't troubleshooting be part of their service??) I...
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h.kitchener
h.kitchener

You might want to explore moving to another internet provider in your area. Frontier does not have that good of a reputation to begin with.

Product
Frontier Communications Internet Service
#1379092
I know they are lying about this charge being applied across the board because in my sons apartment he has frontier and doesn't receive that surcharge. In my house I have 2 separate accounts and only 1 has the surcharge and as soon as their office of the president...
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Anonymous
Brandon

Because your son and those other people are still under the price protection plan which can last several years. Once that expires they will see the charge on their bill. The c...

1.1
Product
Frontier Communications Internet Service
#1373867