Manufacturer: Frontier Communications Category: Internet Services Clear all filters (220 of 220 reviews match)
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Discovered my internet speed is 20MBS, I am paying for 50MBS.Called two days ago and attempted the usual troubleshoot over the phone. didn't work and was told a service rep. would be here today. sat around all day. finally called back around 3 pm to get status. the...
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Totally unreliable internet service since Frontier took over Two weeks after the service tech supposedly resolved issue, again no internet service, second tech supposedly resolved issue, thirty minutes after tech left no internet service. Finally convinced tech...
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Terrible company.Plain and simple. We pay for 1.0 mps (this is their high speed internet) which is almost nothing. They continue to oversell this area without upgrading their equipment so now it is stretched as thin as can be. To the point that you cant get online half...
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Anonymous

David H WOW, my experience exactly, I knew we were screwed when Verizon sold out. Not that Verizon was wonderful, but their service was light years ahead of frontier.

Frontier Communications Internet Service Review

#1015297
1.0
No phone no Internet service for 13 days now I call every day and every night I never get a straight answer all they can tell me is when they get to it I live in a major city in orange county California no reason why I can't have a landline and Internet that works
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Frontier Communications Internet Service Review

#1015099
1.3
Called because internet was down. After almost an hour of troubleshooting all services were down..no phone..no tv.. no internet. Final frustration is when they said it could be 2 days. My words to them,. "when i called the only problem was the internet. Thanks to you i have nothing, so you had better be here in the next 24 hours!!!"
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Frontier Communications Internet Service Review

#1012070
1.0
Worst customer service we have ever had they do not show 3 days in a row no Internet service for a month and counting as soon as I find another carrier there gone if you are in the market don't stop at frontier they suck
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Frontier Communications Internet Service Review

#989139
same story as previous person .. Too many people on same line .. That's a load of ***. Apparently this has been their excuse for years .. FIX IT or stop offering services and taking money you don't deserve. I've had 2 different wireless routers and continue to have same problem of service disconnecting.
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So the internet to 9000 customers in our area occurred 30 hours ago.We run two businesses on WiFi and we have called eight times and each time have been told something different. It would be fixed by noon yesterday. We were then the last prefix to be fixed. Should be...
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For 7 months Frontier has been charging me for 3 different bundles and a non published listing fee.I only have internet service. I've call many times only to be told the problem is fixed and I will be credited the amount over-charged.Today Allen in billing told me the...
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For being an internet company, their website is utter garbage.Would not let me pay online so I called and have currently been on hold for 10 minutes. If suddenlink didn't have a data cap I would have switched back to them months ago. Unfortunately I'm stuck with these...
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I have had an open ticket for 2 years with Frontier due to lax speeds.In October 2016 the customer service agent told me that we are getting 70% less speed than what we are paying for, she also told me that due to the high demand they were working on the line. In...
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1.3
I didn't like
  • Cs lies i was told in oct 2016 line was being worked on
  • Im paying for something that i am not getting
#1014997
I have been without internet service for over 2 weeks.I was on the phone with Dallas for over an hour as they tried to reach the California technicians for support and even they cannot get a hold of their own technicians. The right hand does not know what the left is...
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Well...it has been nearly a year since Frontier has taken over and there is some service, but never what I pay for. It is intermittent and spotty, slow, and unreliable. Unfortunately, I do not have time to make anymore appointments and wait for them to supposedly...
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My internet wasn't restored. You have the worst service and customer service I have ever encountered.  I will make it this year's mission on social media and any other forum I can find to relay this to the world.  No wonder everyone in my Neighborhood app cautions...
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