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Frontier Communications in Lancaster, California - Horrible company with HORRIBLE customer service

Being charged for an account that was never installed or service received. To top it, now this non existing account was sent to collections. Customer service dept. and collections department refuse to drop this charge. We have been trying to get this figured out every month since April. Has anyone else been charged for never having service? Any other seniors out there that Frontier is taking advantage of like this?
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1 comment
Anonymous
#1767321

Contact Better Business Bureau. Give them all the information you have.

They will contact you. Meanwhile keep on top of this with Frontier. Although it is difficult, speak to someone in higher authority in this matter.

Don’t just speak to one of their customer reps cause you will get nowhere. Good Luck.

Review
#1689058 Review #1689058 is a subjective opinion of poster.
Service
Frontier Communications Internet Service

Frontier Communications - Terrible customer service

1.0
Details
My connection constantly goes down or freezes. I can never get a hold of customer support either with live chat or phone calls to them. I am so tired of getting no help at all has been down more than up. I am really really disappointed. I do not know why the follow up is such a long wait.
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1 comment
FrontierCommunications
#1774491

Hello OffbeatChicken740, I apologize for the trouble you have had with your service. We can help.

Please private message us with details about what issues you are seeing with your connection. -Christina

Review
#1677631 Review #1677631 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Cons
  • No good service from frontier
  • Lack of ability to help
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Internet DSL Frontier
1.1
Details

Update by user Oct 11

Just got hung up on by supervisor without even talking, said the person you are trying to reach is unavailable after being on hold for a half hour. How do people like that even have a job if they can not even reply to a phone call. WHAT HAPPENED TO QUALITY OF SERVICE...

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2 comments
FrontierCommunications
#1774484

Hello RecklessMacaw469, I apologize for the trouble you have had trying to reach support. What had you calling in?

Please private message us if you need any further assistance.

We are here to help. -Christina

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Review
#1677459 Review #1677459 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Pros
  • Starts out as cheap service
  • Initial sales proposal and promises
Cons
  • Being robbed
  • Lied about proposal of cancellation
  • One employee tells different option about billing than the other
Reason of review
Pricing issue
Loss
$55
Preferred solution
Price reduction
Tags
  • Price Gouging
  • Unwanted Changes
  • Frontier Communications Support
  • Can T Provide What Promised
1.9
Details
I set up new service 500/500 I never had frontier router set, I had my own router and was told by tech setting it up I wont have to pay a routee fee. I also called Frontier and spoke with Lillian who told me that I would not have to pay the fee and it would not show up...
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3 comments
FrontierCommunications
#1774451

Hello MajesticShrimp582, We can take a look at your bill in regard to this fee. To get started, we do need additional information about your account, please follow up with us in private message. -Christina

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Review
#1675383 Review #1675383 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Pros
  • Low promo price for internet
Cons
  • Bad customer service miscommunication of facts
Reason of review
Poor customer service
Loss
$240
Preferred solution
Price reduction
1.0
Details
Frontier account opened using our address and we started getting billed for services we never had. They have repeatedly refused to correct the problem and 6 months after the fraudulent account was opened they turned us over to a collection agency. Now they say since...
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3 comments
FrontierCommunications
#1773990

Hello PissedConsumer1675232, We can take a deeper look into what has happened. Please private message us to get started.

We will need additional information about your account. -Christina

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Review
#1675232 Review #1675232 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
1.0
Details
Frontier Communications - We Could Have Lost Business
I’m deeply disappointed in the “service” I received from Frontier Communications. We recently changed office locations and decided to use Frontier for our Internet. The set up was done quickly enough, but we considered canceling our service since the building owner...
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1 comment
FrontierCommunications
#1773983

Hello ThunderingWasp222, I apologize for the miscommunication regarding your service cancellation and re-installation. Is everything up and running properly at this time?

If you need any assistance at this time, please private message us, we would be happy to help. -Christina

Review
#1673845 Review #1673845 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Pros
  • Speed
Cons
  • We could have lost clients
  • Poor customer service
  • Almost cost us business
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • unethical disreputable
  • Terrible Customer Care
  • Poor Internet Provider
  • Lied about services
  • Terrible Customer Service
  • Horrible Customer Care
  • Lied About Availability
  • Horrible Customer Relations

Frontier Communications - Worst company on earth!

1.0
Details
I had my services disconnected in April 2019. It’s now October.Despite more than 10 calls to customer service and a visit to the local office, they refuse to acknowledge that the $70.74 bill that I receive every month is for a date after service was disconnected. Hope they go bankrupt!
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1 comment
FrontierCommunications
#1759780

Hello CleanSeaTurtle, I'm sorry to hear that you have closed your account. We can take a look into this final bill.

Can you please private message us?

We need more info about your account to get started. -Christina

Review
#1671647 Review #1671647 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Cons
  • 1 hour on hold still no resolution
Reason of review
Poor customer service
Tags
  • Payment dispute
1.0
Details
I'm physically handicapped & work from home using a Frontier Business DSL internet which got struck by lightning on 9-3-19. As of today 10-3-19 it STILL has not been fixed. I've contacted multiple people & no one will expedite & escalate the repair of the box & line...
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7 comments
FrontierCommunications
#1759770

Hello ZestyKudu, I apologize for the wait for this repair. We can take a deeper look into what is going on, and work on getting this resolved for you.

Can you please private message us to get started?

We need additional information about your account. -Christina

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Review
#1670835 Review #1670835 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Get it fixed tomorrow
Tags
  • Frontier Internet Service
1.0
Details
I had a ticket opened to upgrade my internet speed and because of Frontier’s incompetence, the incorrect phone number was put down. My correct number is given each end every time I call in and is also noted on the account. When the original appointment came for a tech...
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2 comments
FrontierCommunications
#1755175

Hello LinedGalapagosPenguin, I apologize for the mistake with your contact number, and for the missed appointment. We can check on the status of your new appointment, and check for any new openings in the schedule ahead of your time slot.

Please private message us to get started. -Christina

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Review
#1663253 Review #1663253 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Cons
  • Very poor customer service
  • No support
  • Do not value customers
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Poor Service

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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Frontier Communications in Marysville, Washington - Horrible customer service

1.1
Details
45 min wait to talk to them just for them to not help you
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1 comment
FrontierCommunications
#1753072

Hello PissedConsumer1662215, I apologize for the wait to reach support. If you still need a hand with anything, please private message us with details about what had you calling in. -Christina

Review
#1662215 Review #1662215 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Reason of review
Poor customer service