Manufacturer: Frontier Communications Category: Internet Services Clear all filters (322 of 322 reviews match)
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I signed up for Frontier about 90 days ago.When I called the company to inquire of their services, I specifically stated that I did not want a contract for services. The man I spoke to, told me that I did not have to enter into any contract agreement to get Frontier...
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2.2
Product
Frontier Communications Internet Service
I liked
  • Customer chat feature
I didn't like
  • Being lied to over the phone
#1064710
I lose Internet constantly.I teach online, and so I end u having to tether my smart phone to my laptop. Last month I paid $60 in phone data overage fees because I couldn't get my home Frontier Internet to work. I've chatted with Frontier four times in the last month...
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1.0
Product
Frontier Communications Internet Service
I didn't like
  • Feeling cheated
  • Not able to get service
#1063930
I supposedly have a dedicated DSL line for up to 3.0 mps download speed.I sometimes get 2.5, often I get 0.4, and most frequently DROPPED signal. There is no other option so I'm stuck. They have repeatedly checked my house wiring etc. and find no problems. They...
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Anonymous
Suzi

Hello,I'm a fellow enraged Frontier customer. Can you confirm if you live in a rural area? I am having issues with my service, and I live in a rural areas where my only other ...

1.5
Product
Frontier Communications Internet Service
#1058522

Frontier Communications - Frontier internet is garbage

#1043577
1.0
Disconnects at least 3 or more times a day, or I'll not have service at all for hours at a time, or I'll be able to connect for 5 seconds to 30 min. Their tech support is about as good as calling a 3 your old. They're poorly trained, have no idea what to look for except going through the basics... Like I haven't reset my router before I called. Do not get frontier, it's cheap for a reason!
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Frontier Communications Internet Service Review

#1039109
1.0
Called a total of 6 times today about internet being out. Disconnected twice, told by two that I need a new router, told by one that her system said I couldn't have a new router??, told by the last one there was an outage in my area ( funny she's the only one that sees this, maybe just convenient). Went through "testing steps" each time, seriously just fix it!
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Frontier Communications Internet Service Review

#1027702
Frontier internet was not working working more than it was working. The signal was weak and multiple techs could not resolve the problem over the past two months. Frontier was again supposed to have a tech here yesterday 3/29/17. Frontier did not show up and I cancelled the service. I lost too much time with Frontier.
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Frontier Communications Internet Service Review

#1015297
1.0
No phone no Internet service for 13 days now I call every day and every night I never get a straight answer all they can tell me is when they get to it I live in a major city in orange county California no reason why I can't have a landline and Internet that works
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I never received a printed bill that I was quoted over the phone from day one .Bait and switch, a crime. I learned from a mid level phone tech they make deals and the managers rescind without calling, you learn 30 days latter, with the bill. They also only once out 5...
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1.8
Product
Frontier Communications Internet Service
#1056170
Service was suppose to be activated within 24 hours...Not!!! Its been exactly 4 days and im constantly calling 3 times a day getting so many different lies told to me...Today i spoke with a supervisor who promised me he would call me back in 20 minutes at 10:30 a.m...
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2.4
Product
Frontier Communications Internet Service
#1052900
I HAVE TROUBLE WITH MY INTERNET AND MODEM FOR FOUR MONTHS NOW..I GET 6HRS OF INTERNET MAYBE IF IT ON A GOOD DAY..ITS MAY 22 2017..THEY SENT 3 TECS OUT IN 3 MONTHS ..THEY GAVE ME A NEW MODEM WORKED FOR 2 WEEKS..NOW IT STARTS AGAIN..THIER SENDING OUT ANOTHER TEC OUT ON...
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1.4
Product
Frontier Communications Internet Service
#1050613
Customer service reps are trained to be friendly and try to make you feel like you are important.However, they strike out every time I've had to call, which is often. Beware if you port your phone# over to another service. They terminate your account regardless of what...
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1.0
Product
Frontier Communications Internet Service
#1047056
My internet has been out since last week-- we called last week nobody showed up-- called again yesterday they said they never got a call then told us it was the motum which we told them we were pretty sure that was not the problem, they showed when I told them I wasn't...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your Internet was down. If you need any further help, please send us an email to AskFrontier@ftr.com with the subject Pissed Consumer so my team can assist y...

1.0
Product
Frontier Communications Internet Service
#1045088
For a long time Frontier Communications has been charging me double for internet service because I was "still on verizon rates" I was informed this by a customer service representative today. According to the sales representative Frontier's rates for the type of...
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Anonymous
Annonymous

They have an F rating from the BBB. They have paid hundreds of millions in fines for false overcharges. They have been successfully sued by several states. They have lost seve...

1.7
Product
Frontier Communications Internet Service
#1040003
I have had my internet down more that it has been up and when I call it takes 20 minutes to get to speak to someone and that is only if it hasn't lost connection and hung up on my just to go thru the entire process again so they can send a tech out 3 days later and...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had with your Internet service. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject AT...

1.0
Product
Frontier Communications Internet Service
I didn't like
  • Poor internet speed
#1035217