Dec 2016- was offered by Frontier to upgrade Internet speed for $10 a month with absolutely No service contract renewal.Was told by a Frontier tech and a customer svc rep this upgrade would require No new service contract. I then agreed to upgrade since internet speed had been so bad since the takeover by Frontier. Internet was upgraded but speeds were still very poor so I called into Frontier complaining several times. Now I found out that my...
I got the deal and the service hooked up. When my bill came it was 80$ higher than the deal that was originally promised to me. I have been on the phone for three hours waiting for a supervisor. They have really long wait lines for the phone. They hope customers wait so long that they hang up and so they do not have to resolve things with them. They are very crooked. I would not go through frontier communications if you can help it. Try your...
That same month Verizon sold of the internet service to Frontier Communications. All worked fine until the afternoon of December 9th when the Frontier router lost communication with the network. Thus was the beginning of an absolute nightmare. That afternoon, I finally got through to the support group and spent over three hours convincing them that either their router or network had a problem. They then schedule on site support for Monday the...
We have had NO inter net service for 3 days. Spent 45 minutes on the phone with a customer service representative troubleshooting at which point we have been told 'internet service is down', we asked when will service be restored they could not say. Here we sit on day 3 with no internet. They are too frustrating for us.
What a joke *** poor customer service and they will turn off ur internet on their own and say u dont have it even if u have been paying for it they will hang up in u and u xan never get an answer from them the techs they send out spend most if their time in the trucks and are nasty to u when u ask a question and will not help u at all i hate this company
My bill jumped from $148 a month to $270.Called and complained and they said my bill will now be $136 plus tax to $155 a month. Only to pay that amount. So paid online $155 and I got billed for a late charge. Then it went to Just under $300 a month.. Going to switch to Spectrum asap.. Will have 2 internet services only until all my correspondents are notified of the new email address. Prior to Frontier I was with Verizon for 14 years. Never had...
We are paying for 100/100 download/upload speed and our highest upload speeds so far are 2 mbps.We call every other day and they can't seem to resolve the issue. Their solution is for us to call them when we need to upload so they can 'ping' it for us. Whaaaat? I am a photographer/videographer and I can no longer work from home to upload content for customers which is daily. Please do not hire Frontier. Furthermore it takes forever to get...
Ive been paying for frontiers internet for about 5 years now.$20 a month, 12 months a year, 5 years. Total of $1200+ spent and turns out ive been recieving 1/7th the internet speed i've been paying for. I pay for .7mbps download speed but recieve .1mbps.Sometimes i get lucky amd get up to .3mbps.
I started my internet service with Verizon last December 17th and it worked great, since Frontier took over the Fios, I have nothing but a poor connection, I cannot log on to my websites and sometimes it drops out.I have dealt with their tech's and that got old as nothing ever changed. I am stuck with them for another year till Dec 17,2017, then I am going back to Comcast, unless they update their poor service. If there is a class action suit, I...
Billing, Customer service & Collections Depths I had been working with Frontier Communications for months to *** charges that I never agreed to/used. Original internet I ordered was $65/month with Verizon. When Frontier took over they changed the price to $119.98/ for the same internet service. I never agreed to this. They also said that I they assumed the balance of what I owed to Verizon even though I never carried a balance with Verizon and...
Why hasn't a class action lawsuit been started with Frontier Communication in Florida...Oh that's right because Pam Bondi is a JOKE!Doesn't care what we are having to deal with, being a customer of this company. Frontier never gave credt, slowed slowed down internet speed which should be 150/150, dealing with customer srvice, poor service man that have to hear us complain even though they want Verizon back too. This whole company is joke! Trying...
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