Manufacturer: Frontier Communications Category: Internet Services Clear all filters (330 of 330 reviews match)
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First off have had multiple problems with internet service, then when you call they are rude pass you off to other people and give you the run around.Have went without service multiple times, all while waiting a week or longer to get someone out to fix the problem....
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Anonymous
Luke

I could not agree more. I haven't had internet for over two months and when they took over from Verizon it has been spotty at best. I have logged over 60 hours on the phone, o...

2.1
Product
Frontier Communications Internet Service
I didn't like
  • Entire experience with customer service and reliabilit
  • Product performance
  • Customer service
#1078032
We have had little to no internet service since July 12.I can't even watch a 20 second video post on Facebook. Tech support ran a speed test and I have next to no internet. No kidding. He said the first repai appointment was today (7/18) at 1pm. It's 9 pm and no one...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your appointment was missed. If you need any further assistance, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team...

Product
Frontier Communications Internet Service
#1076201
Our place is located in Hampshire County, WV - Today is July 17, and we have not had internet since June 25.At first we were told it was an area outage and no one could be there until July 10 - so we filed complaints with the FCC and the WV PSC. The lady from the WV...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and would like to take a closer look into your Internet issues for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Kr...

1.0
Product
Frontier Communications Internet Service
I didn't like
  • Not having internet service
  • No internet for almost a month
#1075418

Frontier Communications - Frontier review

#1077678
1.0
Worst company in the world. Horrible Internet coverage, I have to reset my modem at least a dozen times A day. I'm charged 3 times what I was charged before moving but no other company that provides Internet where I am. Over charged multiple times and customer service was like talking to a wall. They don't care and they know there is nothing you can do when you are in a rural area.
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Frontier Communications Internet Service Review

#1039109
1.0
Called a total of 6 times today about internet being out. Disconnected twice, told by two that I need a new router, told by one that her system said I couldn't have a new router??, told by the last one there was an outage in my area ( funny she's the only one that sees this, maybe just convenient). Went through "testing steps" each time, seriously just fix it!
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Frontier Communications Internet Service Review

#1027702
Frontier internet was not working working more than it was working. The signal was weak and multiple techs could not resolve the problem over the past two months. Frontier was again supposed to have a tech here yesterday 3/29/17. Frontier did not show up and I cancelled the service. I lost too much time with Frontier.
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Frontier Communications Internet Service Review

#1015297
1.0
No phone no Internet service for 13 days now I call every day and every night I never get a straight answer all they can tell me is when they get to it I live in a major city in orange county California no reason why I can't have a landline and Internet that works
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I was given a promotional rate.When I noticed my rate adjusted higher I contacted Customer Service. I was assured there had been a mistake in billing and I would be returned to my original rate. I did not follow up on my billing the next cycle. I have automatic payment...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am happy to hear that you have received the information you needed regarding your bill! -Krystle

Product
Frontier Communications Internet Service
#1073398
I had them for 3 months.My service was almost hit or miss. I called probably 10 times, spent an hour plus on the phone each time, and still didn't work for more than 10 minutes. I canceled service, paid off my account and moved on. But no - then two weeks later they...
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Product
Frontier Communications Internet Service
#1071162
We are a business.Our internet went down again today. Your field tech spent over 6 hours in our store trying to resolve the issue, only to be met with horrible service from your tier 1 and tier 2 techs. At one point, we were told we only had 1 DSL lines into our store,...
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1.0
Product
Frontier Communications Internet Service
#1070365
I have a summer home in PA where I have had Frontier telephone for many years.Several years ago I added their DSL. The package calls for 6 mbps on downloads. What I'm getting as per their speed test is .31 making it virtually USELESS. That doesn't stop them from...
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1.2
Product
Frontier Communications Internet Service
#1067205
I signed up for Frontier about 90 days ago.When I called the company to inquire of their services, I specifically stated that I did not want a contract for services. The man I spoke to, told me that I did not have to enter into any contract agreement to get Frontier...
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2.2
Product
Frontier Communications Internet Service
I liked
  • Customer chat feature
I didn't like
  • Being lied to over the phone
#1064710
I lose Internet constantly.I teach online, and so I end u having to tether my smart phone to my laptop. Last month I paid $60 in phone data overage fees because I couldn't get my home Frontier Internet to work. I've chatted with Frontier four times in the last month...
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1.0
Product
Frontier Communications Internet Service
I didn't like
  • Feeling cheated
  • Not able to get service
#1063930
I supposedly have a dedicated DSL line for up to 3.0 mps download speed.I sometimes get 2.5, often I get 0.4, and most frequently DROPPED signal. There is no other option so I'm stuck. They have repeatedly checked my house wiring etc. and find no problems. They...
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Anonymous
Suzi

Hello,I'm a fellow enraged Frontier customer. Can you confirm if you live in a rural area? I am having issues with my service, and I live in a rural areas where my only other ...

1.5
Product
Frontier Communications Internet Service
#1058522