Frontier Communications - Internet Service Review
Dec 2016- was offered by Frontier to upgrade Internet speed for $10 a month with absolutely No service contract renewal.Was told by a Frontier tech and a customer svc rep this upgrade would require No new service contract.
I then agreed to upgrade since internet speed had been so bad since the takeover by Frontier. Internet was upgraded but speeds were still very poor so I called into Frontier complaining several times. Now I found out that my contract was accidentally cancelled by the Frontier CSR so I was charged and "early termination fee." My bill ballooned from $170.24 to $494. Called Frontier back but this could not be rectified by either the CSR and now today by a mgr.
What i was told, i could sign another 2 yr contract for $249 a month from my already whopping $170.24. Oh, it gets better. Not only would I be paying more a month with this new contract, I would have to settle for the lowest internet speed they offer. Now, considering that all this was their fault to begin with by cancelling out my contract, now they CAN'T fix what they caused AND charge me a whole lot more for mediocre service.
Really!! Bottom line, it was cheaper to cancel than to renew.
Now all Im worried about now is if my last bill will be for the $90 i was told is all i owed.I cannot trust their word this point since they have lied over and over.
Review about: Frontier Communications Internet Service.
Reason of review: Bad quality.