Manufacturer: Frontier Communications Category: Tv Services Clear all filters (32 of 32 reviews match)
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I signed a contract with Verizon not frontier.My bill was consistently increasing. they even managed to dump all my movie rentals from the time of the merger to last month on my bill instead of billing on the follow bill after renting it that month. My on Demand, Live...
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Product
Frontier Communications Movies On Demand Tv Service
I liked
  • False promises and guarantees
#986733
Very bad service, this company is the worst cable company I ever submit it to The on demand is horrible I don't see anything going to change so I have to be change my service. As soon as possible
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear that you have been experiencing an issue with your service. We are here to help you and would like to assist in resolving any issues you may have. Pl...

1.0
Product
Frontier Communications Movies On Demand Tv Service
#969568
We were customers of Verizon for years and had bought literally thousands of dollars of on-demand movies from them.Then more than 6 months ago Frontier took over and suddenly all our movies and purchased tv series were not available. The notice kept saying they were...
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1.7
Product
Frontier Communications Movies On Demand Tv Service
I didn't like
  • Having to spend hundreds of hours of my time
  • Incompetent online and phone customer service
#966540

Frontier Communications Movies On Demand Tv Service Review

#889351
Horrible... Your movies on demand have already been out on redbox... So what's the point of having cable!!!!!!!!
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Frontier Communications Movies On Demand Tv Service Review

#884773
1.0
Horrible rude over the phone help over billing and trouble with on demand. Trouble shot over the phone over 50 times even had a tech come out and he said the trouble is in the line so there's nothing he can do..... do now our on demand doesn't work. And we are canceling ASAP this company's big wigs needs to be in jail
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Frontier Communications Movies On Demand Tv Service Review

#836982
I been waiting for my thirty movies that I bought and no one can give me any answer. Worse customer service that I've ever had I do not like this company
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Frontier Communications Movies On Demand Tv Service Review

#836813
1.0
Still no access to hundreds of dollars worth of movies I previously purchased.
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Why are we paying all the money for movies from 1970 ,1980 and the 60 and only get new movies once in a while the newer movies we have to pay for ,Netflix,epix evevthenthe movies have all been seen on demand no wonder people changing company's .the movies are really...
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Product
Frontier Communications Movies On Demand Tv Service
#940517
After waiting for over 4 months for On Demand to get sorted out I discovered a problem with my IP address rotating excessively. I have to access FTP sites and servers for work and I am now constantly having to deal with IP address changes that I did not experience with...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help you with any concerns you may have with your service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team c...

Product
Frontier Communications Movies On Demand Tv Service
#923528
Ever since they took over with verizon, for 3 months we had no on demand and tid no even give us any credit or something.Dvr are so bad, they change the dvr but did not help. I can't wait to change my cable after our contract is over. I am not the only one who has the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly assist you with any service issues you are experiencing. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team c...

1.0
Product
Frontier Communications Movies On Demand Tv Service
#917702
I pay $79.99 a month just for the extreme basic, which used to be a fair deal.The original channels were ok and it had a lot of good History channels and programs that were good. That was before Verizon sold me out the Frontier. Now my on demand doesn't work, most of...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We certainly want you to be satisfied with your channel selection and not to experience any billing issues. Please send us an email directly to AskFrontier@ftr.com with...

1.0
Product
Frontier Communications Movies On Demand Tv Service
#900060
I have been looking in the direction of Roku because with Frontier every month another channel disappears from my list on my original Verizon contract.Highest percent of channels left are infomercials and Home shopping channels. My on demand never came back correct and...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I'm sorry to hear you are having trouble with your TV service! I would be more than happy to assist.Can you please email me at AskFrontier@ftr.com with your account number, co...

2.0
Product
Frontier Communications Movies On Demand Tv Service
I didn't like
  • Indifference to complaints
  • Monopoly
  • Billing
#893485
This is the worst experience I ever had.I was lied to repeatedly by all frontier staff with whom i spoke. They said that they did not have my work order then they did. 3 times I was told that tech was on the way and never showed. Said that they had my number but never...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I apologize for this experience! I would be more than happy to help get your services up and running.Can you please email me at AskFrontier@ftr.com with your account number, c...

1.0
Product
Frontier Communications Movies On Demand Tv Service
#892468
I can't possibly write of my interactions with the over fifteen-twenty reps,"techs" at this time.Since April 01,2016 Frontier cannot process request for VOD due to network bandwidth limitations.Not a single person at Frontier knows what their banner means or how to fix...
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1.0
Product
Frontier Communications Movies On Demand Tv Service
I liked
  • Leon
  • Former verizon tech who came on memorial day
I didn't like
  • Any of it-- this company is a disaster
#857581