Well we was good in the beginning when verizon first switched to frontier communications.we had them for almost 6 years .at our old address it started with little things like security issues and constant internet freeze ups to error messages haveing to continuously...
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1 comment
FrontierCommunications
#1808162

Hello PissedConsumer1758867, I apologize for the repeat issues with your phone line. If your service is still down, we can help.

Please message us directly any time to get started.

We can be reached 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina

Review
#1758867 Review #1758867 is a subjective opinion of poster.
Service
Frontier Communications Phone Service

DO NOT USE THIS COMPANY THEY RIP OFF A COUPLE WHO IS 87 YEARS OLD!!!!!!!!!!!!!!!!!!!!!!!!!! | Frontier Communications in Saint Paul, Minnesota

They keep sending bills with added extra charges to elderly people, who only want a land line. When you call for assistance it takes 1 to 2 hours, with people hanging up on you or LYING that they will make changes. SHAME ON YOU!!!!!!!!!!! I hope that this company folds. Nice of you to take advantage of the elderly, what type of company are you?
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1 comment
FrontierCommunications
#1798189

Hello Briseida, We can take a look into what is going on with your bill. Please message us directly with additional details about what has happened.

We can be reached via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina

Review
#1741597 Review #1741597 is a subjective opinion of poster.
Service
Frontier Communications Phone Service
Reason of review
Poor customer service

Terrible service do not order | Frontier Communications in Portsmouth, Ohio

1.0
Details
This is the worst company ever! They know The service is bad and that's the reason you can't speak to a real person...that is reserved for dummys like me who order a land line. The static is horrible and naturally it isnt external so I had to leave work early to bust s#$ home and here I sit 90 minutes later waiting...can't call because the great and wonderful voice service cuts me off each time
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1 comment
FrontierCommunications
#1757320

Hello PissedConsumer1670187, I apologize for the trouble with your phone line.If it is still down, we can help get that repaired. Please private message us to get started. -Christina

Review
#1670187 Review #1670187 is a subjective opinion of poster.
Service
Frontier Communications Phone Service
Over a 6 week period of time. I attempted to have a frontier landline installed. My phone # was assigned and a date scheduled for a frontier tech to come to my home to connect the lines from my outside pedestal into my home. The date came but the tech did not come....
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1 comment
FrontierCommunications
#1755803

Hello NoxiousHedgehog728, I apologize for this trouble with your phone installation. We can take a deeper look into this first bill.

Can you please private message us?

We need additional information from you to get started. -Christina

Review
#1664456 Review #1664456 is a subjective opinion of poster.
Service
Frontier Communications Phone Service
Reason of review
Poor customer service
Loss
$110
Preferred solution
cancel a bogus bill
1.0
Details
Phone went out on Wednesday. Called repair line and got a voice message phones out in my area will text me when fixed. Nothing. Called again and a work order was put in. Received at least 15 text messages if I still needed services which I replied to. Was told they...
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1 comment
FrontierCommunications
#1753070

Hello MonthlyCavalierKingCharlesSpaniel977, I apologize for this recent trouble with your phone. Is your service back up at this time?

Please message us directly if you need any additional assistance at this time. -Christina

Review
#1661715 Review #1661715 is a subjective opinion of poster.
Service
Frontier Communications Phone Service
Pros
  • I have internet with them
Cons
  • Sucks in service and communications
  • Overall service
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
  • Frontier Sucks

No phone service for 6 days | Frontier Communications

My phone has been out since Wednesday. I can't reach anyone; all I get is recordings telling me they are working on it (for 6 days??!!). I pay over $100 a month for their lousy service. I can find someone else to give this money to if they won't fix my phone.
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1 comment
FrontierCommunications
#1749154

Hello PrimeRagdoll923, we can check on the status of the issue in the area. Please private message us, we will need additional information to take a look into what is going on. -Christina

Review
#1655106 Review #1655106 is a subjective opinion of poster.
Service
Frontier Communications Phone Service
Reason of review
Poor customer service
1.0
Details
it has currently been down 11 days
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1 comment
FrontierCommunications
#1745511

Hello PissedConsumer1649752, I'm sorry to hear that your phone is not working. Do you have a repair ticket in place?

If not, we can help set up a repair for you.

Please private message us to get started. -Christina

Review
#1649752 Review #1649752 is a subjective opinion of poster.
Service
Frontier Communications Phone Service
Reason of review
Problem with delivery
1.0
Details
My plan ended after three years I called up and they agreed to continue for another year at my currant rate $62.00. Then my answering machine was taken over by them saying I must call them to get messages. I called them to see what happened and they added the answering...
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2 comments
James C
#1746251

Christina, I am willing to discuss the issues with you and would like for you to give me a call today. I am leaving town for two days starting tomorrow.

There is no way to contact Christina. I tried.

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Review
#1649672 Review #1649672 is a subjective opinion of poster.
Service
Frontier Communications Phone Service
Cons
  • Long wait times for them to answer
  • Bad service
  • Add unwanted services without your permission
Reason of review
Pricing issue
Loss
$2000
Preferred solution
Price reduction
Tags
  • Rip Off Communications At Frontier
Need Frontier to have trees cut back from phone line pole to pole at corner of Rockridge circle and Ara Drive, Thonotosassa, FL 33592 as they are now bringing down the line
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1 comment
FrontierCommunications
#1731615

Hello StarryNurseShark879, Can you tell me a bit more about the trees? Are these trees on your property, or are they just nearby in the neighborhood? -Christina

Review
#1620328 Review #1620328 is a subjective opinion of poster.
Service
Frontier Communications Phone Service
Reason of review
Line clearing

Frontier Communications Reviews

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Frontier Communications reviews
1.0
Details
Home phone OFF or not usable since April 2019.....multiple calls to repair, none lasted longer that 3 days. I finally stopped payment for June_July and now am being charged a late fee. This has to stop
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1 comment
FrontierCommunications
#1724145

Hello StrangeLynx, is your phone currently out of service? We can help if you are having any trouble at this time.

Please private message us if you need any further assistance. -Christina

Review
#1603285 Review #1603285 is a subjective opinion of poster.
Service
Frontier Communications Phone Service
Reason of review
Poor customer service
Loss
$148
Preferred solution
Full refund