Manufacturer: Frontier Communications Category: Phone Services Clear all filters (89 of 89 reviews match)
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my mom's Floridian landline phone service with Frontier went into suspension in June of 2016, it remained so until she returned to Florida in January of 2017, at which time she contacted Frontier to close the account.They instead activated the line and sent monthly...
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1.0
Product
Frontier Communications Phone Service
I didn't like
  • Customer service is horrendous
#1085139
I transfered service from another provider and Frontier could'nt get my service working for 6 weeks.The phone service is always out although tech support closes out tickets with a 3 day turn around although the service was never restored. I guess this is there way of...
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1.6
Product
Frontier Communications Phone Service
#1085046
Communications are the lifeblood of a business and my phone has not worked in a week. I am so upset, I can't stand it. No resolution in sight, even after numerous calls to them and they keep flaking after promising to come out. After the first phone call the day the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry that your phone service is down. We are here to help and can take a closer look into what is going on. Please send us an email to AskFrontier@ftr.com with th...

1.0
Product
Frontier Communications Phone Service
I liked
  • Verizon better
I didn't like
  • Incompetent
#1068920

Frontier Communications - Out for days

#1079245
I can't believe that frontier can not get a phone fixed before 2 weeks. Especially when someone has stage 4 cancer and lives in an area where they have no cell phone service! Bad service frontier.
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Frontier Communications Phone Service Review

#1025296
1.4
Caller ID and other features on my landline phone stopped working 3/34am and still out. Made report. They gave a fix date of 3/29!! Worst phone co. ever in Regondo Beach.
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Frontier Communications Phone Service Review

#1017444
I called Sunday to teport my mom's phone has lots of static and an echo. She wears a med alert necklace and depends greatly on phone service. She is 86 and lives alone. They inform me that it will be 3 days before they can get to it and to have a good day. We are changing companies.
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Frontier Communications Phone Service Review

#746617
815-854-2401 dorisann5723@gmail.com no phone since November 23th
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We are a business and we depend on the phone lines to provide us internet connections that allow us access to our software licenses for our 3d cad programs along with sales calls and other communications that businesses would require. This has been going on for years,...
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Product
Frontier Communications Phone Service
#1064699
I have frontier for my land line.Every couple weeks it goes out. The tech told me that it is the power device at the service box about a mile away. It needs to be reset and then replaced as it is obviously defective. It has been a year. My phone goes out constantly....
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1.0
Product
Frontier Communications Phone Service
#1056140
Every month they get our bill wrong, since they have taken over.Each month we have to call and they have to adjust it. The service in inconsistent. They sold product without letting us know all details, such as you will go down from 3 phones to 2, as our new boxes...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had. If you need any further help with your service or bill, please send us an email to AskFrontier@ftr.com with the su...

1.3
Product
Frontier Communications Phone Service
#1046080
oUR wi fI WAS constantly going out and Frontier had no clue why.We spent hours on the phone having them resent the WIFI for it only to work for a day or two and go through the process again...After several months we went out and bought an APPLE router and we have not...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help. If you need any further assistance with your phone service or bill, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Kryst...

Anonymous
mary

frontier service is a rip off my first bill was 146.00 I order a bundle package for 39.99 for phone and internet no one told me all these extra fee c n my bill I asked them w...

1.0
Product
Frontier Communications Phone Service
#1039041
They gave me Ticket number, and when asked what that ticket number did for me, she could not explain. It just exists. The number still is not working. It is a number we have had for 10 years, and usually rings several times a day with business. They are all getting a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear your phone service is still not up and working. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assi...

1.0
Product
Frontier Communications Phone Service
#1030229
Frontier proved it cannot be trusted with something as important as telephone communications.Sick and disabled are robbed of communication because of Frontier abuses. I know as a inbound person that uses oxygen without the ability to contact someone in case of an...
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1.0
Product
Frontier Communications Phone Service
I didn't like
  • Arrogant police state attitude of the rep
#1026542
No warning!Frontier Comm cancelled my phone service. I could not call. Recorded message said, the person you are trying to reach phone service is suspended. I never was late paying my bill. I tried to get my billed lowered from $250.00 and the service rep, Vendor...
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Anonymous
Joseph Keeney

I resolved it by going to another ISP provider and paying them instead of Frontier. Frontier will never resolve it.

1.0
Product
Frontier Communications Phone Service
I didn't like
  • Vendor rep yvonne sanchez
  • Dont provide service
#1026051