Manufacturer: Frontier Communications Category: Phone Services Clear all filters (60 of 60 reviews match)
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I also had problems reporting phone outage.I help an elderly gentleman who is very deaf. Needs his phone for emergencies, falls, etc. His service has been out for 5 days. I tried to call and report the outage. I had his account number, pin number and his bill in hand....
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I was Quoted business phone and internet it was email to me, looks competitive with others, they had the customer so messed up the bill was going to another city, final they called me in regards to this and told me the amount, it was almost 2 times the price that I was...
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1.0
I liked
  • False promises and guarantees
#1018884
I have getting many calls each day some that leave recorded messages and other call that just hang up.I have recorded my phone number with the do not call list. what I am requested from frontier is to provide me with the phone numbers that are calling and hanging up....
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Frontier Communications Phone Service Review

#1017444
I called Sunday to teport my mom's phone has lots of static and an echo. She wears a med alert necklace and depends greatly on phone service. She is 86 and lives alone. They inform me that it will be 3 days before they can get to it and to have a good day. We are changing companies.
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Frontier Communications Phone Service Review

#746617
815-854-2401 dorisann5723@gmail.com no phone since November 23th
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Frontier Communications Phone Service Review

#746615
Why do I not have working phone since November 23thmy bills paid also disabled.keep calling give different work order number si think for 2 weeks should not get a bill 815-854-2401
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Frontier Communications Phone Service Review

#741063
Horrible service. Almost one week without phone. Two repairs failed, third is pending. They don't know what they are doing
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99/Mo at my business "gas station" where we depend on them with all credit/debit  transactions, everything was great, so I decided to sign my other business location with the same offers in 2015 Nov. In 2016 March I sold the other location and transferred that contract...
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FrontierComCares

FrontierComCares Good morning,Please email us at askfrontier@ftr.com with the subject of ATTN Tim/Krystle right away. I'd like to have my team not only check the status of your recent repair,...

They charged for fixing their companies telephone line problem.You cannot speak to someone in person, only over the phone or the internet. They do not return your call. Awful customer service even when you speak to management. Cannot resolve issue with company. They...
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FrontierComCares

FrontierComCares Good morning,I apologize for the trouble you had with the phone line and would like to have my team look into those issues and interactions. Please email me directly at askfr...

As a small business, our phone keep our doors open. For 2 weeks we were without service in December and all I got was the "we're working on it" routine. Now in January we have been without phone service for 3 days so far. If there were another phone company in the...
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FrontierComCares

FrontierComCares so my team can help you with a resolution. -Krystle

FrontierComCares

FrontierComCares Hello. I am sorry to hear your phone service is down. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the subject ATTN:...

I was on the phone for over an hour yesterday with the tech department about one of my phone lines not working properly.After all that I was told a tech would have to come to my home to address the issue and I need to be home waiting from 8am-5pm. At 4:45 I called...
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FrontierComCares

FrontierComCares Good morning,I'm sorry to hear about the mixed communications you received regarding your ticket. Please reach out via email at askfrontier@ftr.com with the subject of ATTN T...

My mom passed away April 2016.I cancelled the phone service in May which had taken an automatic payment. I was advised I would receive a refund in August because it had to go through 2 billing cycles. I called in Sept, Oct, Nov and twice in Dec and still no check. They...
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1.0
I didn't like
  • No refund if post office does not deliver it
  • Long hold times
#981880
Owner of a business totally dependant on phone lines to accept credit card payments from customers / 95% of our purchases. We wére shut down for 6 days because of frontier. This company is terrible !.
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FrontierComCares

FrontierComCares Hello. I am sorry to hear your business' phone service was down. We are here to help. If you are needing any further assistance with this issue, please send us an email to Ask...

I've had the worst since being forced to deal with this company.My bill is supposed to be $180 a month. Every month it increases and services stop working. Since the switch my cable boxes continue to go out and WiFi is horrible. My phone service went out and it took 2...
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FrontierComCares

FrontierComCares Good afternoon,I apologize for the repeat issues you've had to endure and would like to offer our direct hand in assistance regarding these matters. Please send my team an em...