Manufacturer: Frontier Communications Category: Installation Clear all filters (5 of 5 reviews match)
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i order phone service and Dish TV through Frontier in Feb., DISH was prompt and quick getting service installed, my telephone has NOT been turn on or even any service at all if i plug a phone into the gray box mounted outside on my house. ive complained to Frontier and...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your service was not installed. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist ...

Product
Frontier Communications Phone Service Installation
#1032886
It took over 3 weeks to get my service connected.I had a set up date, so I took time off work to be home and then got a call from Frontier saying there was a problem. I had to go thru the whole process, including third party verification again, then it took over a week...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the service issues you have been experiencing. We can certainly look into these and help. Please send us an email to AskFrontier@ftr.com with t...

2.0
Product
Frontier Communications Phone Service Installation
#945696
I've been trying for almost a month to have internet and phone installed.A ton of no shows and no one calling to re-schedule. Is this how they run their business?JH in NC
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Our apologies this has not been taken care of, allow my team to take over this matter and see it through to installation. Please send us an email directly at askfrontier@ftr.c...

2.0
Product
Frontier Communications Phone Service Installation
#932802
I was supposed to have telephone service installed today because I need a landline for work. I was told that the appointment was between 8am and 5pm and an adult had to be present. Because I talk inbound calls all day, I had to take the day off to ensure I would be...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about the service experience you have had and that you do not have your much needed landline. If you need any further assistance with this issue...

1.0
Product
Frontier Communications Phone Service Installation
#930353
I called last Friday to add a landline to my existing FIOS.I spoke to someone who gave me an option for FIOS + Landline and another option for FIOS + Landline + basic cable. When I called back to go ahead with FIOS + Landline, I spoke to another rep who said I could...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

I apologize for this experience! I would be more than happy to help make sure everything goes smoothly with this phone installation.Can you please email me at AskFrontier@ftr....

1.5
Product
Frontier Communications Phone Service Installation
I liked
  • Reps appears sympathetic but confounded by technology
I didn't like
  • Waiting for managers
  • Waiting for reps computer to unfreeze
  • Unable to accurately take an order for an additional service
#894738