Frontier Communications Phone Service Installation Reviews

1.5
(4 reviews)
Advertised vs Delivered
Price Affordability
Value for money
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It took over 3 weeks to get my service connected.I had a set up date, so I took time off work to be home and then got a call from Frontier saying there was a problem. I had to go thru the whole process, including third party verification again, then it took over a week to get a date. In the meantime I am still paying for comcast. Now my service is connected, but 4 days later my caller ID still doesn't work (after 3 calls to customer service). I...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the service issues you have been experiencing. We can certainly look into these and help. Please send us an email to AskFrontier@ftr.com with t...

I've been trying for almost a month to have internet and phone installed.A ton of no shows and no one calling to re-schedule. Is this how they run their business?JH in NC
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FrontierComCares

FrontierComCares Our apologies this has not been taken care of, allow my team to take over this matter and see it through to installation. Please send us an email directly at askfrontier@ftr.c...

I was supposed to have telephone service installed today because I need a landline for work. I was told that the appointment was between 8am and 5pm and an adult had to be present. Because I talk inbound calls all day, I had to take the day off to ensure I would be available when needed. No one ever called. No one ever knocked on my door to let me know anything. After 5pm, I tried calling the new number and it rings. I plug in my phone...dead...
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FrontierComCares

FrontierComCares Hello. I am very sorry to hear about the service experience you have had and that you do not have your much needed landline. If you need any further assistance with this issue...

I called last Friday to add a landline to my existing FIOS.I spoke to someone who gave me an option for FIOS + Landline and another option for FIOS + Landline + basic cable. When I called back to go ahead with FIOS + Landline, I spoke to another rep who said I could get both services for what I was currently paying. As we were talking their line abruptly clicked over and the original rep got on the line and said no, that price was not available...
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FrontierComCares

FrontierComCares I apologize for this experience! I would be more than happy to help make sure everything goes smoothly with this phone installation.
Can you please email me at AskFrontier@...

1.5
I liked
  • Reps appears sympathetic but confounded by technology
I didn't like
  • Unable to accurately take an order for an additional service
  • Waiting for reps computer to unfreeze
  • Waiting for managers
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