Update by user Aug 31, 2016
Please note that the amount in the last paragraph should have been $101.61, not $10.61.
Original review posted by user Aug 31, 2016
Beware the Frontier Communication's scam! It goes like this - based on my recent personal experience (all dates are in 2016).
At the specific point in time, I had only my computer and telephone service with Frontier. I received a mailer from Frontier in early June that stated in part: "Add FIOS TV Prime HD to your entertainment package and get: 240+ channels in HD plus local HD broadcast channels, FREE activation ($49.99 value) and installation ($79.99 value) and FREE 3-month trial of STARZ, ENCORE, EPIX and Sports Package loaded with college sports." In response to receiving the mailer, and seeing an ad about Frontier's new DVR, the Quantum, I contacted Frontier Communications on 3 June to inquire about returning to a Frontier "Triple Bundle" package by adding FIOS TV service and a Quantum DVR. The Frontier representative I talked with explained what packages/promotions were currently available. The one which would include the Prime TV package I wanted, he said would cost about $137 per month, and said that if I was interested in signing on, to call him back.
On 6 June, the Frontier representative called and told me of a current promotion for $101.61 per month for two years, which I could cancel at any time without a penalty, and that the price would be locked in for two years. He said that with taxes included, the price would be between $102 and $103 per month. He went on to say that the package would include the Quantum DVR, the Extreme HD (I told him that I did NOT want the Extreme HD, but Prime, and he told me that the Extreme came with the promotion package), and three movie channels and a sports package. I told him that I did NOT want any movie channels, as the movies available were usually old and not worth it.
He said again, they are included as part of the promotion, and can be deleted in ninety days, and in fact, that he would remove them himself in ninety days. In addition, the package included the doubling of my computer speed from 15 to 30 megabytes and included trouble shooting should I ever have a problem with my computer. Further, this promotion includes no activation or installation fees. I agreed to this offer and he said that the installation would take place on 22 June, and then gave me a Confirmation Number.
The system was installed on 22 June as scheduled. On 23 July, I received an email from Frontier announcing "Your automatic payment in the amount of $418.28 has been successfully scheduled for 08/10/2016." I logged onto frontier.com and examined the bill. Frontier had ignored the original order and instead charged me: for each movie channel separately, a Security Bundle twice (which I never ordered), for two DVRs (I only have one), and other lesser items. This launched a series of calls and conversations with six Frontier representatives from 26 July through 26 August, which were mostly friendly, reviewed the bill, and prepared a number of "credits" to reflect at least the offer made in the Frontier mailer, and provided me with a Confirmation Number.
Each told me that the changes in my bill would take from 7 to 10 days. Most did not appear in the bill, although the bill did change mysteriously from $428.18 to $373.31 on 22 August, back to $428.18 on 23 August, and to $317.68 on 24 August. Through this process, I found out that most of the Orders (Confirmation Numbers) were "Canceled" as shown under "Ticket Status" and "Order Status," under "Help Center" of frontier.com. I eventually had a conversation with a Supervisor on 26 August, which was most unpleasant, as she was totally the opposite of the previous representatives I had spoken with.
I insisted on knowing why the original promotion I agreed to on 9 June for $10.61 was not acceptable and not implemented. Her response was: "Because it was not processed properly." And that was that.
So again, heed my advice: Beware of the Frontier scam!
Product or Service Mentioned: Frontier Communications Fios Quantum Tv Service.
Reason of review: Pricing issue.
I didn't like: False advertising, Not honoring their offer in mailer, Agreement of service not honored.