Product: Frontier Communications Service Transfer Clear all filters (0 of 34 reviews match)
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I needed to transfer service at the time of a move and by error called a sales line. It was answered by a real person and promptly, but I was told that I had to call customer service to have existing service transferred to a new address. Called the customer service...
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Frontier Communications Service Transfer
#1370628
We have been trying since June 6, 2018 to get his phone transferred into our home. So far, three missed appts by Frontier, numerous hours on the phone between my wife, Candace Hamann and myself, with the last call got the 4th appt set for July 12 which is not...
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Product
Frontier Communications Service Transfer
#1296672
Called requested to move service phone/internet. Gave me a service number, when attempting to change the date of the move, I was informed that there weren't any 4 hour windows. However, I'm now informed that a transfer can't occur on a weekend. What? Since the internet...
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Product
Frontier Communications Service Transfer
#1295171
MY BUSINESS IS LOSING MONEY DAILY WITHOUT INTERNET AND THEY REFUSED TO ALLOW ME TO SPEAK TO ANY DEPT HEADS OR IT SPECIALIST! I JUST MOVED INTO NEW HOME AND HAVE ZERO SERVICE, AND FRONTIER HAS NO IDEA HOW TO TRANSFER SERVICE...THEY JUST GAVE UP ON MY PROBLEM AND SAID...
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1.0
Product
Frontier Communications Service Transfer
I didn't like
  • No resolution to my issue just hung up on
#1282890
In early March I called Frontier to move the phone wire from one building to another. I ran the wire underground in conduit to the new building so all the tech had to do was disconnect the existing connection and connect the new line at the same service terminal. When...
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Product
Frontier Communications Service Transfer
#1280734
Friday morning 3/23 , no internet. Instead at approx 8am, a technician showed up stating he was scheduled to connect our internet and was surprised that we had not been notified, taking approx 4 hours and would begin once I put away my 3 large dogs. I explained that I...
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Anonymous
Anonymous

FCC we and MANY others need your help. Ive just finished reading complaints and reviews and am in tears. Im not by far the first you have heard from regarding this SAME issues...

Anonymous
Anonymous

MORE Lies and Scams TODAY! at 3pm I answered an automated call confirming a tech today between 3pm and 7pm, no questions no option to accept/decline nothing. Just statement sa...

1.0
Product
Frontier Communications Service Transfer
#1225511
I was to have frontier service, which was a bundle with direct TV, and I had to move. I asked to have it installed in one town over ( maybe 2 miles away), and was told no they don't do new customers here. I am now stuck with direct TV for 2 years and get to recieve my...
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Anonymous
Candy Anderson

It has been resolved

3.0
Product
Frontier Communications Service Transfer
#1157619
I have never dealt with such unorganized, HORRIBLE customer service.I called 1 week prior to me moving to let them know i was changing addresses and what i would need to do to get my cable working at the new address. they told me I would have no problems, they could...
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Product
Frontier Communications Service Transfer
#1017421
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Frontier Communications Service Transfer Review

Called to transfer our internet service and was given an 8 hr window. Waited 10 and nobody ever showed up. Not even a courtesy call letting us know they were unable to make the appointment. We called to cancel service (waited on hold for 30 minutes) they say it will be 24 hrs to cancel the transfer of service and then we have to call back again cancel service.
1.6
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Frontier Communications Service Transfer
#1012979
We can't get any help from customer service at ALL! When we call the customer service phone line it continues ti disconnect. All's we want is our Caller ID reinstalled. We started service with Frontier February 8th 2017 and had our phone line ported over from another...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear you do not have your Caller ID. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist you with a re...

Product
Frontier Communications Service Transfer
#1006211