Manufacturer: Frontier Communications Category: Technical Support Clear all filters (134 of 134 reviews match)
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When Verizon was sold to Frontier, I had no issues with my land line, Internet, or 4 TVs as many others did.Recently, I had issues with my main HD DVR, and with your support (by telephone) we determined that I needed a new one. However, we also determined that I could...
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Frontier Communications Technical Support
#1035550
My wife called 12 days ago for a Internet upgrade. She was told that on April 12th they would be out between one and 5 PM to install the new upgrade in our home. She was also told that they would call an hour before they was going to show up for the installation. She...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your upgraded service was not installed. We can certainly take a closer look into what is going on and assist. Please send us an email to AskFrontier@ftr.com...

1.0
Product
Frontier Communications Technical Support
#1033508
I've been dealing with these baboons for months now trying to get my internet service to what they claim to deliver. I am currently getting .6 MBPS at best provided that my modem stays working. After about 15 phone calls and 3 visits from service techs I have decided...
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Frontier Communications Technical Support
#1026610

Frontier Communications - Sucks

#1065016
For some reason the TV wasn't working right called Frontier representative did something in error now I have no phone no Internet no TV and they want to take 8 days to repair it they suck and I can't wait to drop them
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Frontier Communications Technical Support Review

#1037814
1.0
Absolute worst company to ever exist. Customer service and tech support are inept and useless. Never have I had to deal with a company who has no idea how to function. They will be out of business sooner rather than later. Anyone thinking of buying their services should run in the other direction.
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Frontier Communications Technical Support Review

#1037762
1.0
Step #1. Call frontier service. Step #2. Wait between 10 and 120 minutes. Step# 3. Learn to speak a language other than English. Step #4. Scream. Step# 5. Have a stroke. Step#6. Call an ambulance to remove your corpse. THIS IS THE WORST FIOS COMPANY IN THE HISTORY OF FIOS!!!!!!!!!!!!!!!
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Frontier Communications Technical Support Review

#1013439
2.4
Frontier Tech Support accessed my computer remotely and left 850+ spyware plus a Trojan. How do I know? Because I had JUST scanned the C drive right before I called tech support for help because the network wasn't showing up on my Android on a WiFi scan. Shocking. Do not let them access your computer remotely.
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PLEASE consider this before getting any service from Frontier Communications. I still haven't got different equipment that works correctly, I can not get anything or anyone so far to correct there unwillingness to give me service that I was promised. I have very...
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1.0
Product
Frontier Communications Technical Support
#1010932
3 APPOINTMENTS...DAY ONE TECH ARRIVED EARLY BEFORE MY TIME WINDOW. DAY 2 TECH ARRIVED DAY BEFORE MY DATE. 3RD TIME TECH DID NOT SHOW..... NOW WAITING FOR 4TH APPOINTMENT. TOTAL INCOMPETENCE AND TOTAL LACK OF RESPECT, LACK OF COMMUNICATION, LACK OF CARE ... HORRIBLE...
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1.0
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Frontier Communications Technical Support
I liked
  • It when it was verizon
  • Scott the tech seemed nice but did not show up day 3
I didn't like
  • Left trash and old equipment in my yard
  • Aaron the manager
  • First tech who did not call me when he was early
#1008101
Strike 1: Gift Card promised never received. Strike 2: A 4 day wait for a repair/service. No cable, internet, and home phone for next 4 days...waiting for Strike 3, so I can go back to Brighthouse/Spectrum!.
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We're sorry to hear you haven't received your gift card yet and that you are having trouble with the service itself. We can have our team directly look into these issues if y...

Product
Frontier Communications Technical Support
#1001327
I got a new AT&T portable phone for Christmas and could not figure out how to set up my voicemail.I entered the incorrect PIN too many times and it disabled my voicemail, which I had not even set up yet. I called Frontier customer support on a Thursday and even tho I...
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Frontier Communications Technical Support
#996723
I attempted to use it 10 minutes after he left and had no internet. I called them to see if they could turn him around to no avail. I even offered to drive to where ever he is and pick up my old equipment. I spent 3 1/2 hours on the phone with them that day and they...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear you are still without Internet service. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the s...

Product
Frontier Communications Technical Support
#996585
So here I sit, writing this, with no TV and *** poor customer service from Frontier Communications. I am the Treasurer of the condominium HOA where I live, so I will see if our entire board can get together and start looking to get bids from other providers. Verizon...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can assist you with your DVR service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Krystle/Jeigh/Tum so my team can help with a resolution. ...

1.0
Product
Frontier Communications Technical Support
#996451
So we moved back in September and it's been horrible since !!Took almost a month and a half to get my service turned on , and I had two scheduled dates with no call/ no show !!! It took two months to send me a bill to my new address !! Then my service was turned off...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear this is happening! We can certainly assist you with resolving this issue. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Kryst...

2.0
Product
Frontier Communications Technical Support
#990188