Manufacturer: Frontier Communications Category: Technical Support Clear all filters (132 of 132 reviews match)
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When Verizon was sold to Frontier, I had no issues with my land line, Internet, or 4 TVs as many others did.Recently, I had issues with my main HD DVR, and with your support (by telephone) we determined that I needed a new one. However, we also determined that I could...
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My wife called 12 days ago for a Internet upgrade. She was told that on April 12th they would be out between one and 5 PM to install the new upgrade in our home. She was also told that they would call an hour before they was going to show up for the installation. She...
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I've been dealing with these baboons for months now trying to get my internet service to what they claim to deliver. I am currently getting .6 MBPS at best provided that my modem stays working. After about 15 phone calls and 3 visits from service techs I have decided...
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Frontier Communications Technical Support Review

#1037814
1.0
Absolute worst company to ever exist. Customer service and tech support are inept and useless. Never have I had to deal with a company who has no idea how to function. They will be out of business sooner rather than later. Anyone thinking of buying their services should run in the other direction.
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Frontier Communications Technical Support Review

#1037762
1.0
Step #1. Call frontier service. Step #2. Wait between 10 and 120 minutes. Step# 3. Learn to speak a language other than English. Step #4. Scream. Step# 5. Have a stroke. Step#6. Call an ambulance to remove your corpse. THIS IS THE WORST FIOS COMPANY IN THE HISTORY OF FIOS!!!!!!!!!!!!!!!
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Frontier Communications Technical Support Review

#1013439
2.4
Frontier Tech Support accessed my computer remotely and left 850+ spyware plus a Trojan. How do I know? Because I had JUST scanned the C drive right before I called tech support for help because the network wasn't showing up on my Android on a WiFi scan. Shocking. Do not let them access your computer remotely.
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Frontier Communications Technical Support Review

#988197
1.9
Wrost costumer service ever . Bad an apointment for technician coming in to install wifi in between 2-4 .No one shows up . i call the costumer service wait 1 hour and they reschedule my appointmnet for no apparant reason .
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PLEASE consider this before getting any service from Frontier Communications. I still haven't got different equipment that works correctly, I can not get anything or anyone so far to correct there unwillingness to give me service that I was promised. I have very...
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3 APPOINTMENTS...DAY ONE TECH ARRIVED EARLY BEFORE MY TIME WINDOW. DAY 2 TECH ARRIVED DAY BEFORE MY DATE. 3RD TIME TECH DID NOT SHOW..... NOW WAITING FOR 4TH APPOINTMENT. TOTAL INCOMPETENCE AND TOTAL LACK OF RESPECT, LACK OF COMMUNICATION, LACK OF CARE ... HORRIBLE...
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1.0
I liked
  • It when it was verizon
  • Scott the tech seemed nice but did not show up day 3
I didn't like
  • Left trash and old equipment in my yard
  • First tech who did not call me when he was early
  • Extreamly poor customer service
#1008101
Strike 1: Gift Card promised never received. Strike 2: A 4 day wait for a repair/service. No cable, internet, and home phone for next 4 days...waiting for Strike 3, so I can go back to Brighthouse/Spectrum!.
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
We're sorry to hear you haven't received your gift card yet and that you are having trouble with the service itself. We can have our team directly look into these issues if y...

I got a new AT&T portable phone for Christmas and could not figure out how to set up my voicemail.I entered the incorrect PIN too many times and it disabled my voicemail, which I had not even set up yet. I called Frontier customer support on a Thursday and even tho I...
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I attempted to use it 10 minutes after he left and had no internet. I called them to see if they could turn him around to no avail. I even offered to drive to where ever he is and pick up my old equipment. I spent 3 1/2 hours on the phone with them that day and they...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear you are still without Internet service. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the s...

So here I sit, writing this, with no TV and *** poor customer service from Frontier Communications. I am the Treasurer of the condominium HOA where I live, so I will see if our entire board can get together and start looking to get bids from other providers. Verizon...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. We can assist you with your DVR service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Krystle/Jeigh/Tum so my team can help with a resolution. ...

So we moved back in September and it's been horrible since !!Took almost a month and a half to get my service turned on , and I had two scheduled dates with no call/ no show !!! It took two months to send me a bill to my new address !! Then my service was turned off...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear this is happening! We can certainly assist you with resolving this issue. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Kryst...