Manufacturer: Frontier Communications Category: Technical Support Clear all filters (141 of 141 reviews match)
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Sometimes they're nice but other times, they hang up on me. I've been patient without internet for literally a month and I pray that switching to Spectrum will be less of a headache than this. If you want to be a customer of Frontier (which I do not recommend in the...
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1.2
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Frontier Communications Technical Support
#1086980
I've used Frontier for about 3 years now with zero problems, no horror stories like the ones I've read about.About 3 weeks ago their service went to *** in my area. The outage map is red for my city and they have no repair time available for customers. Tech was out a...
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Frontier Communications Technical Support
#1086886
When I called in a payment, all our premium channels disappeared.After numerous phone calls over the course of 5 days, we had some stations restored. Yesterday, I spent several hours on 3 different occasions trying to get STARZ back. I was repeatedly transferred betwen...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you have our Internet service bundled with DISH, then they will need to assist you with your TV service. If you have Frontier TV, we can help you if you send an emai...

1.0
Product
Frontier Communications Technical Support
#1069501

Frontier Communications - Worst service

#1087754
1.0
I have tried every month for over a year to change billing address and it still hasn't happened, I get notified by a person in different city that my bill is due, I have not received a bill here in over a year, but have talked to customer service 15-20 times, they can disconnect quick but cannot fix a simple address, I hope someone is embarrassed by this but probably not!!
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Frontier Communications Technical Support Review

#1037814
1.0
Absolute worst company to ever exist. Customer service and tech support are inept and useless. Never have I had to deal with a company who has no idea how to function. They will be out of business sooner rather than later. Anyone thinking of buying their services should run in the other direction.
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Frontier Communications Technical Support Review

#1037762
1.0
Step #1. Call frontier service. Step #2. Wait between 10 and 120 minutes. Step# 3. Learn to speak a language other than English. Step #4. Scream. Step# 5. Have a stroke. Step#6. Call an ambulance to remove your corpse. THIS IS THE WORST FIOS COMPANY IN THE HISTORY OF FIOS!!!!!!!!!!!!!!!
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Frontier Communications Technical Support Review

#1013439
2.4
Frontier Tech Support accessed my computer remotely and left 850+ spyware plus a Trojan. How do I know? Because I had JUST scanned the C drive right before I called tech support for help because the network wasn't showing up on my Android on a WiFi scan. Shocking. Do not let them access your computer remotely.
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I called tech support on a Sunday night and explained the pixelating and intermittent scrambling of my fios tv.The guy on the phone was very helpful, and tried what he could from his end -- ultimately agreeing with my tentative assessment that the problem was with the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very happy to hear about your experience and that your issue was resolved! If you need any help in the future, we can be reached by email at AskFrontier@ftr.com an...

3.5
Product
Frontier Communications Technical Support
#1069225
Have called for service several times for faulty internet and phone service. Was given a service ticket..... they either never showed up on the scheduled day or I would receive a call that it was an area problem that has been fixed, of course it was not and the...
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1.0
Product
Frontier Communications Technical Support
#1068120
My phone,internet, and cable has not worked for the past 36 hours they tried telling me it was for not paying my bill my bill is not even due yet.I payed anyways early turns out they shut my service because they needed a proof of identification letter notarized which I...
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1.0
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Frontier Communications Technical Support
#1066558
For some reason the TV wasn't working right called Frontier representative did something in error now I have no phone no Internet no TV and they want to take 8 days to repair it they suck and I can't wait to drop them
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear that your phone and Internet are now down along with your TV service and that an earlier appointment was not available. If you need any further help ...

Product
Frontier Communications Technical Support
#1065016
When Verizon was sold to Frontier, I had no issues with my land line, Internet, or 4 TVs as many others did.Recently, I had issues with my main HD DVR, and with your support (by telephone) we determined that I needed a new one. However, we also determined that I could...
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Product
Frontier Communications Technical Support
#1035550
My wife called 12 days ago for a Internet upgrade. She was told that on April 12th they would be out between one and 5 PM to install the new upgrade in our home. She was also told that they would call an hour before they was going to show up for the installation. She...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your upgraded service was not installed. We can certainly take a closer look into what is going on and assist. Please send us an email to AskFrontier@ftr.com...

1.0
Product
Frontier Communications Technical Support
#1033508
I've been dealing with these baboons for months now trying to get my internet service to what they claim to deliver. I am currently getting .6 MBPS at best provided that my modem stays working. After about 15 phone calls and 3 visits from service techs I have decided...
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Frontier Communications Technical Support
#1026610