Product: Frontier Communications Technical Support Clear all filters (0 of 156 reviews match)
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Frontier Field Tec. was very courteous & did great work here upgrading my FiOS service. He asked if I wanted the set top box, I told him no as he was installing a DVR that came w/ the set top box features included. So he removed my old set top box to his Frontier...
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4.0
Product
Frontier Communications Technical Support
I liked
  • Customer service on my last call was very good
I didn't like
  • Frontier goofed-up my set top box returned & charged me for it
#1243289
Had internet service installed on 3/15/18, missed half day of work to get it. Several days later, asked to have my landline switched over too. After Frontier and Spectrum fumbled for a week, i just gave up and said forget about the phone, after holding for 47 minutes...
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2.6
Product
Frontier Communications Technical Support
#1226592
I switched to this *** service wrong choice one day it’s working the following day got a stormy day and it’s no longer working and the phone line is ringing like crazy I called the tech support and I ha e to wait for a week to repair so ridiculous I had an exam so the...
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Anonymous
Deman Xu

I am writing to you to tell you about FRONTIER COMMUNICATIONS' wrongdoing. and ask it to returns me the overcharged money.Based on my personal experience, I think that there i...

1.0
Product
Frontier Communications Technical Support
#1197088
I was on the phone with frontire for 5 hours today they said are internet has deen shut off since october but i have been paying them every mouth and today it shut off and not one person can tell us what happend i was transford to 6 differnt people after 5 hours they...
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1.0
Product
Frontier Communications Technical Support
#1183652
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Frontier Communications - Extremely long wait time

My service has been off for 12 hours. I reached someone in technical support who says new box will be sent in 3 business days. I asked about my bill during that time since with the weend it means five days without service. I was told I would be transferred to customer service, 37 minutes I’m still on hold and writing this review
1.2
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Advertised vs Delivered
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Product
Frontier Communications Technical Support
#1170881
I have had Frontier internet service for many years now. I did not use the internet very much, so the lack of speed was not a huge problem. However, this semester, my daughter is taking several online classes now and is unable to do the homework, quizzes, and tests,...
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1.2
Product
Frontier Communications Technical Support
I didn't like
  • Service
#1169381
We have been without internet service for 4 days. Frontier agreed on Wednesday to send a tech on Saturday between 8 and 12 in the morning, we had to paid someone to stay in the house and wait for the repair person that never showed up. Now we have to wait until Monday,...
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Anonymous
jack

*** you never paid anyone to stay at your house. That's an outright lie. No one does that for one day. Where do you work, you don't and you were there all day and didn't get o...

1.0
Product
Frontier Communications Technical Support
#1163751
I just broke a record with Frontier HMO technical support.Only 15” wait, instead of 30” and 45” on hold until I gave up and terminated the call. And this is supposed to be expedited service because of our HMO contract. Does almost everyone go home at 9pm EST? But is...
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Product
Frontier Communications Technical Support
I liked
  • Tech support staff
#1144287
On Nov 28, 2017, I had an appt for a technician to come out and bring in a new HD box.*He was LATE; he was given a 4 hour window and did NOT show up during that time. *He expected ME to connect the cable wire to my TV. I told him this was HIS job. *After TV was set up,...
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Anonymous
Holly

This is the worst cable company around. I have took off work 3 days expecting them to come and they still haven't showed up. Worthless company wish we had another company in t...

Product
Frontier Communications Technical Support
#1138671
When our service was put in 5 years ago, the outside wires were burried next to a cattle fence.After the fence was struck by lightning, it destroyed the wire. Since then we have had a 1500 ft temporary wire hanging off of out T-posts that support our fence. It has lost...
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1.7
Product
Frontier Communications Technical Support
#1129115