Product: Frontier Communications Technical Support Clear all filters (0 of 187 reviews match)
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The top box was blacking out after just a few minutes, so no tv. Support took hours, plugging, unplugging, you know the routine, finally worked. 2 mins after getting off phone, blacked out the tv. tried it a few more times, changing video input and all, blacked out...
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Frontier Communications Technical Support
I didn't like
  • Tv is broken
#1389407
so far i have not had service for 10 days looks like i will be with out the internet for 22 days and maybe longer.currently i can't make a phone call on my cell as the cell phone booster will not work with out the internet. so far frontier resolution to this is to...
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Frontier Communications Technical Support
#1373322
A weekend without internet- when I made it known that I needed if for my business desperately. Then, the next week- all week long- no one showed up. They had been telling us all week that they would be there every day! Then they put a "code blue" on the ticket. Again...
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2.7
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Frontier Communications Technical Support
I didn't like
  • Did not come out for a scheduled appointment
  • No one supervises the local managers
#1372091
Our Internet and TV went out on a Saturday. Frontier did not come until the next Friday - 6 days later - to service. I work from home, so the loss of Internet access was disastrous! In addition, we had no TV for 6 days. So no Internet, no TV! That is totally...
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Frontier Communications Technical Support
#1371540
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Frontier Communications - Poor customer service

Called tech support tues 9/25/18 about crossover between phone and dsl tech went in had me change multiple settings which cause me to lose my internet conection then lied about being a outage then it was sheduled for serivice call for thursday 9/27 customer service called at 430 I was told it will be done 10/3 all lights my are green except for internet Why does it take a week to fix aproblem
1.0
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Frontier Communications Technical Support
#1369182
I ordered service to be connected in my New home. It was apparently connected on 6/8/18 however when I arrived with the moving truck the next day, there were already issues with connectivity. We tried all sorts of trouble shooting with little to no success. To the...
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1.0
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Frontier Communications Technical Support
I didn't like
  • Service
  • Poor customer support service
#1368503
WAS a customer for 16 yrs. Internet went down due to a tree falli g & taking cable out. Frontier expected me to wait 6 weeks for new cable to be installed. That was the last straw for me. So many years of bad customer service, I cancelled my service completely. Next...
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1.0
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Frontier Communications Technical Support
#1361005
Trying to get service moved 9 houses down since August 24. Frontier did a "fix ticket", told me no other phone numbers with beginning used in area, had to show them they were wrong by decades, found out later never needed a fix ticket; called back in, appointment made,...
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1.0
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Frontier Communications Technical Support
#1354707
My internet has been down for three days. I called for service and was told a technician would be out on Sunday, September 9th. I was also told that I would receive an email with the ticket number. Rather than an email, I received a text which had a completely...
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2.0
Product
Frontier Communications Technical Support
#1350816
My doctor medical alert system in my home. The problem is my internet is out again. So I called and was told that a tech would be at my home as soon as possible. That was a lie. I waited two days no tech yet. But I was told five days later a tech can be in my home to...
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1.0
Product
Frontier Communications Technical Support
#1346269