Product: Frontier Communications Technical Support Clear all filters (148 of 148 reviews match)
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On Nov 28, 2017, I had an appt for a technician to come out and bring in a new HD box.*He was LATE; he was given a 4 hour window and did NOT show up during that time. *He expected ME to connect the cable wire to my TV. I told him this was HIS job. *After TV was set up,...
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Anonymous
Holly

This is the worst cable company around. I have took off work 3 days expecting them to come and they still haven't showed up. Worthless company wish we had another company in t...

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Frontier Communications Technical Support
#1138671
When our service was put in 5 years ago, the outside wires were burried next to a cattle fence.After the fence was struck by lightning, it destroyed the wire. Since then we have had a 1500 ft temporary wire hanging off of out T-posts that support our fence. It has lost...
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1.7
Product
Frontier Communications Technical Support
#1129115
Haven’t sent out a technician in four weeks.I am now told me twice they’re going to have a technician come back and when I called and told them the technician was not here they said they could not figure out what was wrong with the system but that the system would not...
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1.0
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Frontier Communications Technical Support
#1113617

Frontier Communications - Too many customers for their service.

#1112172
1.2
Details
I called tech support. The guy checked the amount of customers online. It was 181% of capacity!! Their internet sucks. I'm cancelling. I can hardly ever get online so there is no reason to pay $35.00 a month for nothing!! I hate their service.
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Frontier Communications Technical Support Review

#1037814
1.0
Details
Absolute worst company to ever exist. Customer service and tech support are inept and useless. Never have I had to deal with a company who has no idea how to function. They will be out of business sooner rather than later. Anyone thinking of buying their services should run in the other direction.
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Frontier Communications Technical Support Review

#1037762
1.0
Details
Step #1. Call frontier service. Step #2. Wait between 10 and 120 minutes. Step# 3. Learn to speak a language other than English. Step #4. Scream. Step# 5. Have a stroke. Step#6. Call an ambulance to remove your corpse. THIS IS THE WORST FIOS COMPANY IN THE HISTORY OF FIOS!!!!!!!!!!!!!!!
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Frontier Communications Technical Support Review

#1013439
2.4
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Frontier Tech Support accessed my computer remotely and left 850+ spyware plus a Trojan. How do I know? Because I had JUST scanned the C drive right before I called tech support for help because the network wasn't showing up on my Android on a WiFi scan. Shocking. Do not let them access your computer remotely.
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FROM THE BEGINNING SERVICE HAS BEEN A MAJOR PROBLEM........IM SO EXASPERATED AND ANNOYED......I NEVER GOT MY REWARD VISA CARD EVEN THOUGH I ACTUALLY PHONED THE PRESIDENTS OFFICE.....I HAD TO CALL FOR CREDIT WHEN MY WIFI WAS OUT DUE TO FLOODING.....THE SERVICE GUY NEVER...
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1.0
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Frontier Communications Technical Support
#1107499
I told them I will be using the internet for gaming, streaming, and also for studying for I am a student in college. I spent hours trying to get my correct account number being accused of lying and not actually having an account and wasting THEIR time! After that I...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your Internet service or bill, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can ...

1.0
Product
Frontier Communications Technical Support
#1089265
I called tech support because my internet connection kept disconnecting. This was unacceptable because I worked from home. Well, I contacted Frontier's tech support and was told the protocols were not aligning themselves the way they should be. A work order ticket...
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1.0
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Frontier Communications Technical Support
#1088384
I have tried every month for over a year to change billing address and it still hasn't happened, I get notified by a person in different city that my bill is due, I have not received a bill here in over a year, but have talked to customer service 15-20 times, they can...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear that you have not yet been able to change your billing address. If you need any further assistance with this issue, please send us an email to A...

1.0
Blooming Prairie, Minnesota
Product
Frontier Communications Technical Support
#1087754
Sometimes they're nice but other times, they hang up on me. I've been patient without internet for literally a month and I pray that switching to Spectrum will be less of a headache than this. If you want to be a customer of Frontier (which I do not recommend in the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your Internet service, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -K...

1.2
Product
Frontier Communications Technical Support
#1086980
I've used Frontier for about 3 years now with zero problems, no horror stories like the ones I've read about.About 3 weeks ago their service went to *** in my area. The outage map is red for my city and they have no repair time available for customers. Tech was out a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your Internet service, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -K...

Product
Frontier Communications Technical Support
#1086886
When I called in a payment, all our premium channels disappeared.After numerous phone calls over the course of 5 days, we had some stations restored. Yesterday, I spent several hours on 3 different occasions trying to get STARZ back. I was repeatedly transferred betwen...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you have our Internet service bundled with DISH, then they will need to assist you with your TV service. If you have Frontier TV, we can help you if you send an emai...

1.0
Product
Frontier Communications Technical Support
#1069501