Product: Frontier Communications Technical Support Clear all filters (144 of 144 reviews match)
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FROM THE BEGINNING SERVICE HAS BEEN A MAJOR PROBLEM........IM SO EXASPERATED AND ANNOYED......I NEVER GOT MY REWARD VISA CARD EVEN THOUGH I ACTUALLY PHONED THE PRESIDENTS OFFICE.....I HAD TO CALL FOR CREDIT WHEN MY WIFI WAS OUT DUE TO FLOODING.....THE SERVICE GUY NEVER...
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1.0
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Frontier Communications Technical Support
#1107499
I told them I will be using the internet for gaming, streaming, and also for studying for I am a student in college. I spent hours trying to get my correct account number being accused of lying and not actually having an account and wasting THEIR time! After that I...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your Internet service or bill, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can ...

1.0
Product
Frontier Communications Technical Support
#1089265
I called tech support because my internet connection kept disconnecting. This was unacceptable because I worked from home. Well, I contacted Frontier's tech support and was told the protocols were not aligning themselves the way they should be. A work order ticket...
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1.0
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Frontier Communications Technical Support
#1088384

Frontier Communications Technical Support Review

#1037814
1.0
Details
Absolute worst company to ever exist. Customer service and tech support are inept and useless. Never have I had to deal with a company who has no idea how to function. They will be out of business sooner rather than later. Anyone thinking of buying their services should run in the other direction.
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Frontier Communications Technical Support Review

#1037762
1.0
Details
Step #1. Call frontier service. Step #2. Wait between 10 and 120 minutes. Step# 3. Learn to speak a language other than English. Step #4. Scream. Step# 5. Have a stroke. Step#6. Call an ambulance to remove your corpse. THIS IS THE WORST FIOS COMPANY IN THE HISTORY OF FIOS!!!!!!!!!!!!!!!
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Frontier Communications Technical Support Review

#1013439
2.4
Details
Frontier Tech Support accessed my computer remotely and left 850+ spyware plus a Trojan. How do I know? Because I had JUST scanned the C drive right before I called tech support for help because the network wasn't showing up on my Android on a WiFi scan. Shocking. Do not let them access your computer remotely.
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Frontier Communications Technical Support Review

#988197
1.9
Details
Wrost costumer service ever . Bad an apointment for technician coming in to install wifi in between 2-4 .No one shows up . i call the costumer service wait 1 hour and they reschedule my appointmnet for no apparant reason .
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I have tried every month for over a year to change billing address and it still hasn't happened, I get notified by a person in different city that my bill is due, I have not received a bill here in over a year, but have talked to customer service 15-20 times, they can...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear that you have not yet been able to change your billing address. If you need any further assistance with this issue, please send us an email to A...

1.0
Frontier Communications Blooming Prairie, Minnesota
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Frontier Communications Technical Support
#1087754
Sometimes they're nice but other times, they hang up on me. I've been patient without internet for literally a month and I pray that switching to Spectrum will be less of a headache than this. If you want to be a customer of Frontier (which I do not recommend in the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your Internet service, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -K...

1.2
Product
Frontier Communications Technical Support
#1086980
I've used Frontier for about 3 years now with zero problems, no horror stories like the ones I've read about.About 3 weeks ago their service went to *** in my area. The outage map is red for my city and they have no repair time available for customers. Tech was out a...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your Internet service, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -K...

Product
Frontier Communications Technical Support
#1086886
When I called in a payment, all our premium channels disappeared.After numerous phone calls over the course of 5 days, we had some stations restored. Yesterday, I spent several hours on 3 different occasions trying to get STARZ back. I was repeatedly transferred betwen...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you have our Internet service bundled with DISH, then they will need to assist you with your TV service. If you have Frontier TV, we can help you if you send an emai...

1.0
Product
Frontier Communications Technical Support
#1069501
I called tech support on a Sunday night and explained the pixelating and intermittent scrambling of my fios tv.The guy on the phone was very helpful, and tried what he could from his end -- ultimately agreeing with my tentative assessment that the problem was with the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very happy to hear about your experience and that your issue was resolved! If you need any help in the future, we can be reached by email at AskFrontier@ftr.com an...

3.5
Product
Frontier Communications Technical Support
#1069225
Have called for service several times for faulty internet and phone service. Was given a service ticket..... they either never showed up on the scheduled day or I would receive a call that it was an area problem that has been fixed, of course it was not and the...
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1.0
Product
Frontier Communications Technical Support
#1068120
My phone,internet, and cable has not worked for the past 36 hours they tried telling me it was for not paying my bill my bill is not even due yet.I payed anyways early turns out they shut my service because they needed a proof of identification letter notarized which I...
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1.0
Product
Frontier Communications Technical Support
#1066558