Manufacturer: Frontier Communications Category: Bundles Clear all filters (13 of 13 reviews match)
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I just logged into my account to see if they are able to fix my bill for this month, but I almost fell off my chair: it showes my bill for the month is over $400! What a horrible company that really doesn't care about its customers. I was a happy Verizon user for almost 10 years until this monster Frontier took over my account. For the first time, I have changed my opinion on those Class Action lawsuits, which Frontier Communications...
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Bogus charges from Frontier Communications
Bogus charges from Frontier Communications
Bogus charges from Frontier Communications
I signed up Aug 3 for basic cable for 3 TVs with one expansion level of channels (no movies), internet and landline phone - a triple play. The advertised price on their site for Texas is $79.99. My first bill for Aug and Sept services was $675. Let's start with...
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h.kitchener

h.kitchener Frontier has some massive problems and it is well that you have switched to TWC. Figure out what the bill should actually be and pay that amount along with a letter disputing ...

FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello, Michelle. I am very sorry to hear about the experience you have had. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krys...

1.0
I didn't like
  • Lack of commitment to customer
  • Inferior installations
  • Not keeping their word to a customer
#937578
I called Frontier Communications to add my wife to our account. Three hours later, our phone and TV service was disconnected. After 2+ hours the following morning, speaking with customer service, tech help and several other unhelpful individuals, nothing is changed. No...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am very sorry to hear this happened when you called in. We can certainly assist you with your service. Please send us an email to AskFrontier@ftr.com with the subject...

here is a small list of complaints July's Bill triple bill over $800 lied about receiving checks added $82 for nothing.Over 32 hours on the phone and with text. Numerous shipment equipment all wrong disabled email disabled on demand. constantly having to upgrade my...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Our apologies for the experience you have had with billing and service issues. Please allow our team to resolve these issues for you. Please send us an email directly at askfr...

Was Verizon customer4 years.Frontier took over wanted to keep same services I had, at as close to the price I was paying before. Called frontier in June2016 ,was hung up on 3 times before finally reached customer service I call him Mr. Nice guy, a terrible mistake,...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am very sorry to hear about your on-going billing issues as this is certainly not the experience we want you to have. Please send us an email directly to AskFrontier@...

I liked
  • Verizon
I didn't like
  • Customer service reps
  • Poor customer support service
#899986
Frontier took over for Verizon. I was paying $200/month for cable, fios internet, and phone. Frontier said they can lower my bill. They came out and we lost all services for a week. Couldn't even make 911 calls. They just sent me a bill for over $600. This is after...
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I HAD CALLED FRONTIER TO INQUIRE WHY MY BILL WENT UP.I WAS THEN TOLD THAT I WAS LOSING MY DISCOUNTS. I THEN STATED THAT IF THEY COULD NOT MATCH BRIGHT HOUSE THAT I WOULD SWITCH. I WAS THEN TOLD THAT MY NEW MONTHLY BILLING WOULD BE 149.00 A MONTH, WHICH WAS 20.00...
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Anonymous

Anonymous They are horrible and I wouldn't recommend them to my worst enemy!!!!!!!!

FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
I apologize for any confusion with the billing! I would be more than happy to review this further, and get everything sorted out for you.Can you please email me at AskFrontier...

1.1
I liked
  • Haha nothing at all
I didn't like
  • Pricing scams
#884325
Atrocious service, because I question my bill, and have the odascity to put you on hold.Is this how you want to attract customers. If you can't do the job, get out of the market!!! Is this how to start your service??? What happen to trying to retain customers. Why can...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello Fakinsoal, I would be more than happy to help if you have any billing concerns. Can you please email me at AskFrontier@ftr.com with your account number, contact number a...

I didn't like
  • Professionalism
  • Incompetent reps
#884246
We were Verizon customers for several years and leaned towards changing.We ll all it took was Frontier to take over, that did it. I am disabled Marine Corps vet. I have to have phone service as I wear a 911 monitor. We both are getting up in age and the wife has a...
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Anonymous

Anonymous They also had the nerve to charge us an early termination fee. They are the ones who violated the contract by not providing the service. They are staffed by a bunch of lying...

In the 15 day period between 4/11/2016 - 4/26/2016 I lost home phone service completely four (4) times. I had NO dial tone and could not dial out, while all inbound calls were immediately hijacked by Frontiers voicemail (my phone never rang) which I don't want and and...
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Anonymous

Anonymous I am with you same experience in Plano! Worst experience EVER!!!!!