Manufacturer: Frontier Communications Category: Bundles Clear all filters (15 of 15 reviews match)
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Without a doubt the most inept company on the planet.I had no interruption of service for 32 years with Verizon. Frontier comes in half-cocked an ill-prepared and disconnected my service and threatening my life!! I am disabled and have life monitoring equipment that...
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1.0
Product
Frontier Communications Triple Play Bundle
I liked
  • Verizon better
I didn't like
  • Total ineptitude of owner and upper management
  • Sold one price charged more
  • Amount of time it takes to fix their mistake
#1063554
I made the mistake of signing on with Frontier Communication May 1st 2017.I bundled phone , internet and cable and was quoted a price of $102.00 for the first six months then $144.50 for the rest of a two year contract. My first bill came in at $186.87. After two phone...
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Anonymous
Shannon DeLancy

20-30 disruptions daily, for 9 months and counting. I may get 3-5 hours total service every day. I want my money back.

1.0
Product
Frontier Communications Triple Play Bundle
I didn't like
  • Run around lies
  • Agreement of service not honored
#1049707
I just logged into my account to see if they are able to fix my bill for this month, but I almost fell off my chair: it showes my bill for the month is over $400! What a horrible company that really doesn't care about its customers. I was a happy Verizon user for almost 10 years until this monster Frontier took over my account. For the first time, I have changed my opinion on those Class Action lawsuits, which Frontier Communications...
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2.1
Product
Frontier Communications Triple Play Bundle
#1022305
Bogus charges from Frontier Communications
Bogus charges from Frontier Communications
Bogus charges from Frontier Communications
I signed up Aug 3 for basic cable for 3 TVs with one expansion level of channels (no movies), internet and landline phone - a triple play. The advertised price on their site for Texas is $79.99. My first bill for Aug and Sept services was $675. Let's start with...
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h.kitchener
h.kitchener

Frontier has some massive problems and it is well that you have switched to TWC. Figure out what the bill should actually be and pay that amount along with a letter disputing ...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello, Michelle. I am very sorry to hear about the experience you have had. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krys...

1.0
Product
Frontier Communications Triple Play Bundle
I didn't like
  • Inferior installations
  • Un-empowered front line
  • Lack of commitment to customer
#937578
I called Frontier Communications to add my wife to our account. Three hours later, our phone and TV service was disconnected. After 2+ hours the following morning, speaking with customer service, tech help and several other unhelpful individuals, nothing is changed. No...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear this happened when you called in. We can certainly assist you with your service. Please send us an email to AskFrontier@ftr.com with the subject...

Product
Frontier Communications Triple Play Bundle
#932032
here is a small list of complaints July's Bill triple bill over $800 lied about receiving checks added $82 for nothing.Over 32 hours on the phone and with text. Numerous shipment equipment all wrong disabled email disabled on demand. constantly having to upgrade my...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Our apologies for the experience you have had with billing and service issues. Please allow our team to resolve these issues for you. Please send us an email directly at askfr...

1.0
Product
Frontier Communications Triple Play Bundle
#927348
Was Verizon customer4 years.Frontier took over wanted to keep same services I had, at as close to the price I was paying before. Called frontier in June2016 ,was hung up on 3 times before finally reached customer service I call him Mr. Nice guy, a terrible mistake,...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about your on-going billing issues as this is certainly not the experience we want you to have. Please send us an email directly to AskFrontier@...

Product
Frontier Communications Triple Play Bundle
I liked
  • Verizon
I didn't like
  • Poor customer support service
  • Customer service reps
#899986
Frontier took over for Verizon. I was paying $200/month for cable, fios internet, and phone. Frontier said they can lower my bill. They came out and we lost all services for a week. Couldn't even make 911 calls. They just sent me a bill for over $600. This is after...
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1.0
Product
Frontier Communications Triple Play Bundle
#893298
I HAD CALLED FRONTIER TO INQUIRE WHY MY BILL WENT UP.I WAS THEN TOLD THAT I WAS LOSING MY DISCOUNTS. I THEN STATED THAT IF THEY COULD NOT MATCH BRIGHT HOUSE THAT I WOULD SWITCH. I WAS THEN TOLD THAT MY NEW MONTHLY BILLING WOULD BE 149.00 A MONTH, WHICH WAS 20.00...
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Anonymous
Mike

I got slammed I was supposed to be on a $50 promotion for 6 months but my first bill was $172 and I called them and they're talking about we can't access the system right now ...

Anonymous
Ducky

Me too! Except it took me months of spending an hour or more on the phone with each month's billing. Apparently this is common business practice for them.BEWARE!

1.1
Product
Frontier Communications Triple Play Bundle
I didn't like
  • Pricing scams
#884325
Atrocious service, because I question my bill, and have the odascity to put you on hold.Is this how you want to attract customers. If you can't do the job, get out of the market!!! Is this how to start your service??? What happen to trying to retain customers. Why can...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello Fakinsoal, I would be more than happy to help if you have any billing concerns. Can you please email me at AskFrontier@ftr.com with your account number, contact number a...

Product
Frontier Communications Triple Play Bundle
I didn't like
  • Professionalism
  • Incompetent reps
#884246