Frontier Communications Triple Play Bundle Reviews

1.2
(7 reviews)
Value for money
Product or Service Quality
Warranty
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Bogus charges from Frontier Communications
Bogus charges from Frontier Communications
Bogus charges from Frontier Communications
I signed up Aug 3 for basic cable for 3 TVs with one expansion level of channels (no movies), internet and landline phone - a triple play. The advertised price on their site for Texas is $79.99. My first bill for Aug and Sept services was $675. Let's start with installation. It took Frontier 4 visits to my home by 4 different technicians to get all of my services running. The original installation tech was only able to get 2 out of 3 TVs...
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h.kitchener

h.kitchener Frontier has some massive problems and it is well that you have switched to TWC. Figure out what the bill should actually be and pay that amount along with a letter disputing ...

FrontierComCares

FrontierComCares Hello, Michelle. I am very sorry to hear about the experience you have had. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krys...

1.0
I didn't like
  • Support
  • Not keeping their word to a customer
  • Un-empowered front line
#937578
I called Frontier Communications to add my wife to our account. Three hours later, our phone and TV service was disconnected. After 2+ hours the following morning, speaking with customer service, tech help and several other unhelpful individuals, nothing is changed. No one can explain why the service was disconnected nor can they connect it back right away. The service tech is required to reconnect the phone and TV and cannot come early than the...
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FrontierComCares

FrontierComCares Hello. I am very sorry to hear this happened when you called in. We can certainly assist you with your service. Please send us an email to AskFrontier@ftr.com with the subject...

here is a small list of complaints July's Bill triple bill over $800 lied about receiving checks added $82 for nothing.Over 32 hours on the phone and with text. Numerous shipment equipment all wrong disabled email disabled on demand. constantly having to upgrade my phone settings and email settings because they are lost or Changed by Frontier very frustrating!It took 3 technicians 5 hours to install simple upgrades and equipment and had to come...
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FrontierComCares

FrontierComCares Our apologies for the experience you have had with billing and service issues. Please allow our team to resolve these issues for you. Please send us an email directly at askfr...

Was Verizon customer4 years.Frontier took over wanted to keep same services I had, at as close to the price I was paying before. Called frontier in June2016 ,was hung up on 3 times before finally reached customer service I call him Mr. Nice guy, a terrible mistake, said I will give you same price and I will lower your bill if you *** sports channels, great right? Got bill 359 ? Called customer service was told were sorry that guy doesn't work...
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FrontierComCares

FrontierComCares Hello. I am very sorry to hear about your on-going billing issues as this is certainly not the experience we want you to have. Please send us an email directly to AskFrontier@...

I liked
  • Verizon
I didn't like
  • Customer service reps
  • Poor customer support service
#899986
Frontier took over for Verizon. I was paying $200/month for cable, fios internet, and phone. Frontier said they can lower my bill. They came out and we lost all services for a week. Couldn't even make 911 calls. They just sent me a bill for over $600. This is after losing cable internet and phone for a week because they screwed up the install. There is already a class action in Washington. I've called that attorney to see if there is any...
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I HAD CALLED FRONTIER TO INQUIRE WHY MY BILL WENT UP.I WAS THEN TOLD THAT I WAS LOSING MY DISCOUNTS. I THEN STATED THAT IF THEY COULD NOT MATCH BRIGHT HOUSE THAT I WOULD SWITCH. I WAS THEN TOLD THAT MY NEW MONTHLY BILLING WOULD BE 149.00 A MONTH, WHICH WAS 20.00 DOLLARS CHEAPER THAN BHN. THE NEXT MONTH I GOT THE FRONTIER BILL AND IT WAS 307.13. I CALLED AND WAS TOLD THAT IS WAS FOR THE NEW MONTHLY AND THE PRO RATED SERVICES WHEN I MADE THE...
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FrontierComCares

FrontierComCares I apologize for any confusion with the billing! I would be more than happy to review this further, and get everything sorted out for you.
Can you please email me at AskFron...

1.1
I liked
  • Haha nothing at all
I didn't like
  • Pricing scams
#884325
Atrocious service, because I question my bill, and have the odascity to put you on hold.Is this how you want to attract customers. If you can't do the job, get out of the market!!! Is this how to start your service??? What happen to trying to retain customers. Why can we not get people who are helpful, not people who are useless. What is your CEO doing about this service. Why are you trying to win customers over, but sending them away.In this...
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FrontierComCares

FrontierComCares Hello Fakinsoal, I would be more than happy to help if you have any billing concerns.
Can you please email me at AskFrontier@ftr.com with your account number, contact numb...

I didn't like
  • Incompetent reps
  • Professionalism
#884246
We were Verizon customers for several years and leaned towards changing.We ll all it took was Frontier to take over, that did it. I am disabled Marine Corps vet. I have to have phone service as I wear a 911 monitor. We both are getting up in age and the wife has a heart condition. We lost our whole bundle and couldn't get any service for 5 days. We called the minute it went down and got hold of people that are not from our great country. The...
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Anonymous

Anonymous They also had the nerve to charge us an early termination fee.
They are the ones who violated the contract by not providing the service. They are staffed by a bunch of l...

In the 15 day period between 4/11/2016 - 4/26/2016 I lost home phone service completely four (4) times. I had NO dial tone and could not dial out, while all inbound calls were immediately hijacked by Frontiers voicemail (my phone never rang) which I don't want and and never asked for. I can't access their voicemail box to retrieve my messages because I never set up voicemail. To this day Frontier's voicemail is STILL hijacking my calls if I am...
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Anonymous

Anonymous I am with you same experience in Plano! Worst experience EVER!!!!!

Since April 1, 2016 no tv, slow internet, scratchy landline phone, no customer service.Frontier denies receiving any complaints from me even though my billing record shows frequent calls to them and both my facebook page and theirs show frequent messages. They continue to charge for full rate for service that is terrible. They expect me to pay them an early termination fee even though they are not making any improvements as of May 7, 2016.It...
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