Manufacturer: Frontier Communications Category: Tv Services Clear all filters (56 of 56 reviews match)
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I called them to talk about it and that's when the trouble started.They talked to me about deals on Phone Intern and TV bundles. After discussing deals It was going to be "cheaper" for me to drop Direct TV and go through them for everything so that's what I decided to...
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1.0
Product
Frontier Communications Tv Service
I didn't like
  • Having to spend hundreds of hours of my time
  • Billing and customer service
#1042267
Horrible horrible unknowelageable customer service, constant outages, random remotes don't work, I have been a customer with frontier for approx 10 weeks, if they check there call log is have called at least a dozen times ,no one can help you!I have spent hours and...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had. If you need any further assistance with your Frontier services, please send us an email to AskFrontier@ftr.com wit...

1.1
Product
Frontier Communications Tv Service
#1034870
Frontier Communications - Tv Service Review
5 minutes before the end of the show.Picture freeze restart the whole *** thing. Never seen anything like this before. Frontier sucks!Terrible!!!!
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry if you are experiencing an issue with your TV service. We are here to help and can certainly take a closer look into what is going on. Please send us an ema...

1.0
Product
Frontier Communications Tv Service
#1029389

Frontier Communications Tv Service Review

#975030
1.0
Please don't don't !!!!!! Consider switching your services to this company!!! My cable services was stop by error and I was told by the Jasmine that I will have to wait 24hrs for them to fix the issues.
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Frontier Communications Tv Service Review

#855481
1.0
My service continues to freeze while watching shows. It has messed up my whole families recordings. This service is WAY TOO EXPENSIVE to deal with these kind of issues
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Frontier Communications Tv Service Review

#848174
1.5
I just cancelled my service and on top of all their issues Iwas charged an extra $115.00 for not being in the contract over 2 years . I was a customer since 2007 with one year out for television
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Frontier Communications Tv Service Review

#847396
I have lost half of my channels since the switch took affect
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This company is a bunch of lying thieving criminals.They tell you whatever fits their narrative at the time you are speaking to them. I gave them 10 months to fix many issues I was having most of which were not taken care of even after being told I would get a call or...
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1.8
Product
Frontier Communications Tv Service
#1019134
I had no problems with Verizon when I had cable, internet and voice services bundled through them.When they 'transferred' us to Frontier everything started falling apart. In Nov 2016 I called Frontier and eliminated some movie channels to lower my monthly Frontier...
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1.0
Product
Frontier Communications Tv Service
I didn't like
  • Price promises and lies
#1018257
Briefly...(This all happened in one week) 1.we lost phone service...2 hours on the phone to restore 2 We lost TV...waited 3 days for repair, repair 2.5 hours late 3 Same day we lost phone again 4 Two hours to restore 5. We lost TV and have been waiting for a new box. I...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the service issues you have had. If you need any further help, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystl...

Product
Frontier Communications Tv Service
#1004734
I had Verizon for my tv, internet, and telephone/voicemail provider for 15 years.Never had a problem at all...not even when they started offering wifi. Everything worked perfectly all the time. When Frontier took over in April 2016, there were several glitches...like...
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Anonymous
Jim Butler

That sounds just like Frontier. This company is so broken and dysfunctional that one is unable to adequately describe the poor service at every level. This company needs to ...

1.0
Product
Frontier Communications Tv Service
#1001801
Horrible experience.No T.V. service ongoing for 36 hours.Have spoken with 4 difference reps.Calls keep getting disconnected and no return call.They say it's policy not to return a dropped call even when they are in the middle of attempting to fix your equipment. You...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear your TV service is down. We can certainly look into this and assist you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Krystl...

1.0
Product
Frontier Communications Tv Service
#999172
I've called Frontier two times about ABC taking off our channel and Frontier employees didn't even know anything about it.They sent out a tech person to our house to work on it. Really?! It's not a tech problem. Get this fixed. Negotiate in good faith and get this...
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Product
Frontier Communications Tv Service
#992647
Turned off video service randomly, two days later, six plus hours of calling and ZERO RESOLUTION THUS FAR!!!This is by far the wirst customer service and experience I've ever had as a consumer. Why did FIOS sell to this terible company?? I will never use Verizon again...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear you have not yet had your service issue resolved. We are here to help and can certainly take a closer look into what is going on. Please send us an e...

1.0
Product
Frontier Communications Tv Service
#990917