Manufacturer: Frontier Communications Category: Tv Services Clear all filters (35 of 35 reviews match)
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Briefly...(This all happened in one week) 1.we lost phone service...2 hours on the phone to restore 2 We lost TV...waited 3 days for repair, repair 2.5 hours late 3 Same day we lost phone again 4 Two hours to restore 5. We lost TV and have been waiting for a new box. I was given the wrong tracking number so I am not able to track the shipment. I have received conflicting stories about deliver date, 2 days to 6 To say their service is poor is an...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the service issues you have had. If you need any further help, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystl...

I had Verizon for my tv, internet, and telephone/voicemail provider for 15 years.Never had a problem at all...not even when they started offering wifi. Everything worked perfectly all the time. When Frontier took over in April 2016, there were several glitches...like the widgets couldn't be loaded on the tv, the caller ID would no longer show up on the TV screen (even though we reset it after they took over), suddenly there were parental...
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Anonymous

Jim Butler That sounds just like Frontier. This company is so broken and dysfunctional that one is unable to adequately describe the poor service at every level. This company needs to ...

Horrible experience.No T.V. service ongoing for 36 hours.Have spoken with 4 difference reps.Calls keep getting disconnected and no return call.They say it's policy not to return a dropped call even when they are in the middle of attempting to fix your equipment. You never hear from them again and you must call back and wait in line 30 to 40 minutes for another rep to go through the same thing .We have been told there is no one available to fix...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear your TV service is down. We can certainly look into this and assist you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Krystl...

Frontier Communications Tv Service Review

#975030
1.0
Please don't don't !!!!!! Consider switching your services to this company!!! My cable services was stop by error and I was told by the Jasmine that I will have to wait 24hrs for them to fix the issues.
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Frontier Communications Tv Service Review

#855481
1.0
My service continues to freeze while watching shows. It has messed up my whole families recordings. This service is WAY TOO EXPENSIVE to deal with these kind of issues
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Frontier Communications Tv Service Review

#848174
1.5
I just cancelled my service and on top of all their issues Iwas charged an extra $115.00 for not being in the contract over 2 years . I was a customer since 2007 with one year out for television
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Frontier Communications Tv Service Review

#847396
I have lost half of my channels since the switch took affect
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I've called Frontier two times about ABC taking off our channel and Frontier employees didn't even know anything about it.They sent out a tech person to our house to work on it. Really?! It's not a tech problem. Get this fixed. Negotiate in good faith and get this solved. I've written to ABC and I got a computer response. Somebody do something....please! It's been since December 31st that we've been without this channel. We feel like we're being...
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Turned off video service randomly, two days later, six plus hours of calling and ZERO RESOLUTION THUS FAR!!!This is by far the wirst customer service and experience I've ever had as a consumer. Why did FIOS sell to this terible company?? I will never use Verizon again either.Obviously they don't care about their customers either.
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FrontierComCares

FrontierComCares Hello. I am sorry to hear you have not yet had your service issue resolved. We are here to help and can certainly take a closer look into what is going on. Please send us an e...

I called frontier communication to cancel my service due to increasing my pricing after transferring my service from Verizon.I then realized that The customer rentension customer had previously added a discount and put me on a contract for 10 YEARS 2 months ago when I called to cancel service!! Of course I didn't know until I called to cancel the TV and keep the internet service. This change was only good for 2 months and the customer service...
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Anonymous

Anonymous This ghostly "10 year contract" claim is a common deceptive retention tactic used, and encouraged, behind the scenes at Frontier in an effort to create a threatening and intim...

FrontierComCares

FrontierComCares Good morning,
We're not aware of any contracts that should default to 10 years. We'd like to have the contract as well as the interactions themselves reviewed so we can fi...

1.0
I didn't like
  • Dont respond to customer communications
#983017
Hello, My wife pays the household bills including frontier cable...All of theses bill are on automatic pay thru her bank...We have had frontier for a year know and suddenley they can find our cheeks and say we are months behind....Same bill same bank for allmost a year now they cant find our payments...So our bank even sent them a letter stating that frontier had taken the money out of our account...But we had no service for 4 days...A month...
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FrontierComCares

FrontierComCares Hello, Gary. We can certainly look into this billing issue for you and assist with a resolution. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krys...

gippy29

gippy29 They cant even credit my checks correctly when the bank sent them a letter showing it had been paid

1.0
I liked
  • Pics
I didn't like
  • Billing
  • Any of it-- this company is a disaster
#946754
It appears that Frontier wants to "serve" Florida but not "serve the needs of Florida".Why wouldn't a cable provider provide at least one LOCAL 24 hour news program and a REAL weather channel. When I want to know local news and weather I don't want to dissect it from a litany of national stuff. Why do I have to submit a hundred words when fifty will do.Why do I have to submit a hundred words when fifty will do.Why do I have to submit a hundred...
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3.2
I liked
  • Customer service
I didn't like
  • Lack of 24 hrs news and weather
#945992
I cannot stand this company!!I was with Verizon until April 2016 than SURPRISE! In the middle of watching a show it went off..not until months later did things start to work right somewhat. I live in Florida and was told by Frontier's foreign call center that because my on demand wasnt working in my area due to a cable being cut in Tampa all movies were free. Every month before I paid my bill,which I had to call because my bill was never correct...
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FrontierComCares

FrontierComCares Good afternoon,
We apologize for the troubles you've experienced with the service and with On Demand. I'd like to have my team take a closer look at the billing discrepanc...

1.0
I didn't like
  • Stupidity
  • Raising the rates unexpectedly
  • Dont provide service
#944655
I would like to find out if there is a class action lawsuit pending anywhere in CA against Frontier Communications. It is the very worst of the worst. Some "technician" spent over 2 hrs. in our home 3 days ago, doing some sort of hocus pocus to the main box, messing with wires, etc., declared the system fixed, and guess what? Same old thing continues: picture pixilation, sound fading in and out, loss of whole sections of recorded t.v....
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FrontierComCares

FrontierComCares Hello. We can certainly take a closer look into this TV service issue for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can...