Manufacturer: Frontier Communications Category: Tv Services Clear all filters (29 of 29 reviews match)
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I called frontier communication to cancel my service due to increasing my pricing after transferring my service from Verizon.I then realized that The customer rentension customer had previously added a discount and put me on a contract for 10 YEARS 2 months ago when I called to cancel service!! Of course I didn't know until I called to cancel the TV and keep the internet service. This change was only good for 2 months and the customer service...
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Anonymous

Anonymous This ghostly "10 year contract" claim is a common deceptive retention tactic used, and encouraged, behind the scenes at Frontier in an effort to create a threatening and intim...

FrontierComCares

FrontierComCares Good morning,
We're not aware of any contracts that should default to 10 years. We'd like to have the contract as well as the interactions themselves reviewed so we can fi...

1.0
I didn't like
  • Dont respond to customer communications
#983017
Hello, My wife pays the household bills including frontier cable...All of theses bill are on automatic pay thru her bank...We have had frontier for a year know and suddenley they can find our cheeks and say we are months behind....Same bill same bank for allmost a year now they cant find our payments...So our bank even sent them a letter stating that frontier had taken the money out of our account...But we had no service for 4 days...A month...
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FrontierComCares

FrontierComCares Hello, Gary. We can certainly look into this billing issue for you and assist with a resolution. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krys...

gippy29

gippy29 They cant even credit my checks correctly when the bank sent them a letter showing it had been paid

1.0
I liked
  • Pics
I didn't like
  • Any of it-- this company is a disaster
  • Billing
#946754
It appears that Frontier wants to "serve" Florida but not "serve the needs of Florida".Why wouldn't a cable provider provide at least one LOCAL 24 hour news program and a REAL weather channel. When I want to know local news and weather I don't want to dissect it from a litany of national stuff. Why do I have to submit a hundred words when fifty will do.Why do I have to submit a hundred words when fifty will do.Why do I have to submit a hundred...
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3.2
I liked
  • Customer service
I didn't like
  • Lack of 24 hrs news and weather
#945992

Frontier Communications Tv Service Review

#975030
1.0
Please don't don't !!!!!! Consider switching your services to this company!!! My cable services was stop by error and I was told by the Jasmine that I will have to wait 24hrs for them to fix the issues.
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Frontier Communications Tv Service Review

#855481
1.0
My service continues to freeze while watching shows. It has messed up my whole families recordings. This service is WAY TOO EXPENSIVE to deal with these kind of issues
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Frontier Communications Tv Service Review

#848174
1.5
I just cancelled my service and on top of all their issues Iwas charged an extra $115.00 for not being in the contract over 2 years . I was a customer since 2007 with one year out for television
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Frontier Communications Tv Service Review

#847396
I have lost half of my channels since the switch took affect
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I cannot stand this company!!I was with Verizon until April 2016 than SURPRISE! In the middle of watching a show it went off..not until months later did things start to work right somewhat. I live in Florida and was told by Frontier's foreign call center that because my on demand wasnt working in my area due to a cable being cut in Tampa all movies were free. Every month before I paid my bill,which I had to call because my bill was never correct...
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FrontierComCares

FrontierComCares Good afternoon,
We apologize for the troubles you've experienced with the service and with On Demand. I'd like to have my team take a closer look at the billing discrepanc...

1.0
I didn't like
  • Stupidity
  • Dont provide service
  • Raising the rates unexpectedly
#944655
I would like to find out if there is a class action lawsuit pending anywhere in CA against Frontier Communications. It is the very worst of the worst. Some "technician" spent over 2 hrs. in our home 3 days ago, doing some sort of hocus pocus to the main box, messing with wires, etc., declared the system fixed, and guess what? Same old thing continues: picture pixilation, sound fading in and out, loss of whole sections of recorded t.v....
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FrontierComCares

FrontierComCares Hello. We can certainly take a closer look into this TV service issue for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can...

Picture and sound cutting out on HD channels.This was particularly disappointing during the Olympics. Countless emails, chats and hours spent waiting on the phone or in a chat ***. They constantly ran me through the same process of trying to repair it over the phone. Many agents eventually got back to me with the same suggestions though i repeated told them I've tried everything. Eventually a technician came and replaced something in our main...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the experience you had while trying to resolve your TV service issue. We can certainly look into your credit request. Please send us an email t...

2.6
I didn't like
  • Inability to make things right
#917297
We made multiple calls to Frontier Communications, each call was over an hour. The reps transfers your call from one rep to another, each of them make empty promises to help you. If each rep was knowledgeable and able to help, they wouldn't need to transfer your call, they would've been able to resolve your issues. For today's call, we were on the phone for 2.5+ hours, counting talking and holding time. It's really frustrating. Still no...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about your experience. We do not want to see you go and can assist you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Kry...

I was completely unaware of this merge till one day I tried to pay my bill at Verizon.com and sow "Frontier" logo.Since than this was a disaster. I lost my HBO on demand for 2 moths which was the main reason for me sign up with Verizon. Very hard to get hold of someone from customer service and even if you do they do not have any idea what is going on. They have been charging me $19.98 extra every month. I tried to call them this morning but...
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FrontierComCares

FrontierComCares I'm sorry to hear you are having trouble with your billing. I would be more than happy to help.
Can you please email me at AskFrontier@ftr.com with your account number, co...

1.0
I didn't like
  • Refusal to honor existing contract
  • Bad costumer service bad internet connection cable goes out
  • Overall service
#894678
I had "custom tv" with Verizon, that does not exist with Frontier.Three hours on hold because the useless website and apps for Frontier do not allow you to fix the issue online and direct you to their incompetent customer service reps!!! They have hung up on me, transferred me endlessly from one inept agent to another and all I want is to be able to get the news channels I am already paying for but their message is "Your FIOS services are...
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FrontierComCares

FrontierComCares I apologize for the trouble with your TV channels and for any miscommunication! I would be happy to help.
Can you please email me at AskFrontier@ftr.com with your account n...

Frontier has some major problems.I really don't know where to start. My entertainment programs have been all messed up since the takeover. It has taken months for them to get on demand working, I am no longer subscribed to channels that I was and when I called a representative the response was "we're working on it in the field in your area right now so it should be fixed within 24 hours" It wasn't. The following week I receive a very strange...
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FrontierComCares

FrontierComCares I apologize for this experience. I would be more than happy to take a deeper look into what is going on with the billing.
Can you please email me at AskFrontier@ftr.com w...