Frontier Communications - Frontier Doubled my bill while I was still under contract

406 of 1549 Frontier Communications reviews

I moved to a new property, and they stated that my account would retain the same Combo and price, well guess what, they doubled my bill nearly from 160 month /month to 270 / month.

When I called them to fix the issue, I sat on hold for customer service for over 1 hour and then had them tell me they couldnt do anything about this bill. I then asked them to speak to a Supervisor and they said they didnt have anyone available and it would take them 24 hours. I'm still waiting for that call 2 days later, I'll be switching to Brighthouse.

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Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Product or service
Verizon Fios Bundle
Review category
Telecommunications
review #894922
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406 of 1549 Frontier Communications reviews
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FrontierComCares

Aug 05 #1195130 Fort Wayne, Indiana, United States

Frontier Communications verified representative

I would like to take a deeper look into this billing concern for you.
Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of your post? Please place "ATTN: Christina" in the subject line so I don't miss your message!
-Christina

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Anonymous

Aug 04 #1194963 Safety Harbor, Florida, United States

I'm sure this can turn into a really big lawsuit if they don't clear it up. That is contract violation. I'm sure a couple lawyers are already in process of handling a nice and quit class action against Fontier COmmunication.

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