Clearwater, Florida
2 comments
Not resolved

I moved to a new property, and they stated that my account would retain the same Combo and price, well guess what, they doubled my bill nearly from 160 month /month to 270 / month.

When I called them to fix the issue, I sat on hold for customer service for over 1 hour and then had them tell me they couldnt do anything about this bill. I then asked them to speak to a Supervisor and they said they didnt have anyone available and it would take them 24 hours. I'm still waiting for that call 2 days later, I'll be switching to Brighthouse.

Review about: Verizon Fios Bundle.

Review #894922 is a subjective opinion of a user.

2.1
Product or Service Quality
Customer service
Diversity of Products or Services
Billing Practices
Website
Coverage Area
Discounts and Special Offers
Reliability
Warranty
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Style and Design
Value for money
Price Affordability
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Deliver product or service ordered

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FrontierComCares
Frontier Communications Verified Representative
I would like to take a deeper look into this billing concern for you.
Can you please email me at AskFrontier@ftr.com with your account number, contact number and a copy of your post? Please place "ATTN: Christina" in the subject line so I don't miss your message!
-Christina
Anonymous
Safety Harbor, Florida, United States #1194963
I'm sure this can turn into a really big lawsuit if they don't clear it up. That is contract violation. I'm sure a couple lawyers are already in process of handling a nice and quit class action against Fontier COmmunication.

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