Frontier Communications - Frontier Doubled my bill while I was still under contract

I moved to a new property, and they stated that my account would retain the same Combo and price, well guess what, they doubled my bill nearly from 160 month /month to 270 / month.

When I called them to fix the issue, I sat on hold for customer service for over 1 hour and then had them tell me they couldnt do anything about this bill. I then asked them to speak to a Supervisor and they said they didnt have anyone available and it would take them 24 hours. I'm still waiting for that call 2 days later, I'll be switching to Brighthouse.

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Value for money
Billing Practices
Style and Design
Advertised vs Delivered
Price Affordability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Coverage Area
Discounts and Special Offers

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Product or service
Verizon Fios Bundle
Review category
review #894922

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Aug 05 #1195130 Fort Wayne, Indiana

Frontier Communications verified representative

I would like to take a deeper look into this billing concern for you.
Can you please email me at with your account number, contact number and a copy of your post? Please place "ATTN: Christina" in the subject line so I don't miss your message!

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Aug 04 #1194963 Safety Harbor, Florida

I'm sure this can turn into a really big lawsuit if they don't clear it up. That is contract violation. I'm sure a couple lawyers are already in process of handling a nice and quit class action against Fontier COmmunication.

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