Frontier Communications - Frontier is terrible
I have been on the phone with Frontier trying to sort out their billing mistakes for over an hour.For the 2nd month in a row.
Bill is over double what it should be and apparently the fixes they made last month they only applied half, so they have the nerve to say we should pay a late fee for their mistake! The internet is slow compared to ATT despite being charged for 100/100 (never even close) and both the tv and internet keep dropping out. They also added on a phone they never installed and some personal security charge we never wanted either. Every time I call the customer service rep seems to be confused by what is going on and cannot state what some charges even are.
I was waiting for manager to try to fix the issue and have been on hold for another 20mins and then it just hung up on me!
The other day I waited over 30mins for someone to even answer the call and never got through.They are terrible and customer service is awful.
More Review Details
|Advertised vs Delivered|
|Product or Service Quality|
|Value for money|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Product does not meet advertised speed
- Customer service
- Billing issues
- Charges are not as they were described
- Reason of review:
- Pricing issue
- Preferred solution:
- Bill to be correct and service delivered as promised.
- Monetary loss:
- Product or service
- Fios Tv And Internet
- Review category
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