Frontier Communications - Frontier is terrible

102 of 1748 Frontier Communications reviews

I have been on the phone with Frontier trying to sort out their billing mistakes for over an hour.For the 2nd month in a row.

Bill is over double what it should be and apparently the fixes they made last month they only applied half, so they have the nerve to say we should pay a late fee for their mistake! The internet is slow compared to ATT despite being charged for 100/100 (never even close) and both the tv and internet keep dropping out. They also added on a phone they never installed and some personal security charge we never wanted either. Every time I call the customer service rep seems to be confused by what is going on and cannot state what some charges even are.

I was waiting for manager to try to fix the issue and have been on hold for another 20mins and then it just hung up on me!

The other day I waited over 30mins for someone to even answer the call and never got through.They are terrible and customer service is awful.

This review is a subjective opinion of a user.
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More Review Details

Value for money
Reliability
Billing Practices
Exchange, Refund and Cancellation Policy
Coverage Area
Advertised vs Delivered
Product or Service Quality
Customer service
More

  • What I liked
      No items
  • What I disliked
    • Product does not meet advertised speed
    • Internet
    • Customer service
    • Billing issues
    • Charges are not as they were described

Reason of review:
Pricing issue
Preferred solution:
Bill to be correct and service delivered as promised.
Monetary loss:
$300
Product or service
Fios Tv And Internet
Review category
Telecommunications
review #988767
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102 of 1748 Frontier Communications reviews
Vitaechel

Jan 23 #1275252 Ottawa, Ontario, Canada

So responded to askfrontier a week ago. After they asked for more information I have not heard from them since the 18th despite 2 further emails from me asking if they had made any progress. This is beyond ridiculous.

0 0 Reply
FrontierComCares

Jan 11 #1269307 Fort Wayne, Indiana, United States

Frontier Communications verified representative

Good Morning,
After reading your post, I am very concerned with the items listed as well as your overall experience. We'd be happy to help you with this. Please email us directly via askfrontier@ftr.com and be sure to title it ATTN: Jeigh/Krystle/Tim so that we can get started addressing these issues for you. We look forward to hearing from you soon.
~Jeigh

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