I have been on the phone with Frontier trying to sort out their billing mistakes for over an hour. For the 2nd month in a row.
Bill is over double what it should be and apparently the fixes they made last month they only applied half, so they have the nerve to say we should pay a late fee for their mistake! The internet is slow compared to ATT despite being charged for 100/100 (never even close) and both the tv and internet keep dropping out. They also added on a phone they never installed and some personal security charge we never wanted either. Every time I call the customer service rep seems to be confused by what is going on and cannot state what some charges even are.
I was waiting for manager to try to fix the issue and have been on hold for another 20mins and then it just hung up on me!
The other day I waited over 30mins for someone to even answer the call and never got through. They are terrible and customer service is awful.
Review about: Frontier Communications Fios Bundle.
Reason of review: Pricing issue.
Monetary Loss: $300.
Preferred solution: Bill to be correct and service delivered as promised. .
I didn't like: Product does not meet advertised speed, Internet, Customer service, Billing issues, Charges are not as they were described.