2 comments
Resolved

In September 2016 I called Frontier to get a promotion, they told me that I'd only pay 89.98 for basic TV and internet, but every month, except for October my monthly bill has been much higher.As of today I've paid over $300.00 over what the monthly bill should have been.

I've called every month only to be told that they'll credit me the difference the next month and that whoever helped me the month prior didn't lock in the price.

The customer service people are nice, but there are no promotion, just empty lies as to what "promo" pricing they will offer you and what the truth is.At this point I've cancelled and am suing them for the difference.

Review about: Internet And Cable.

Review #988455 is a subjective opinion of a user.

2.7
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Customer service
Value for money
Billing Practices
Price Affordability
Reason of Review / Monetary Loss The promo price for the 12 months CONSTANTLY change and I've paid over $397.78 extra and need my money back that I over paid. / $398
Preferred solution Full refund

Had an Experience with Frontier Communications?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Ottawa, Ontario, Canada #1268915
I feel for you, I have had the same problem since Frontier took over from Verizon. I cannot tell you the number of times I have been on the phone, first to customer service and finally to corporate office. At corporate I received help for the first few months-each month I had to call because the bill would be wrong. Finally the lady at corporate stopped returning my calls and I am sure she was tired of trying to correct what the billing department was doing. It is my hope and mission to get my state involved and either sue Frontier or force them out of this state. If we all keep working on this we may get some results.
FrontierComCares
Frontier Communications Verified Representative
Good morning,
Let's have our team take a look at those billing issues and find out what's delaying those credits. Please email us directly at askfrontier@ftr.com with the email subject of ATTN Tim/Krystle so we can get this escalated right away.
~Tim

You May Also Like

"A contractor hired by Frontier communications installed a fiber optic cable on my property without notice on Sept. 15, 2016, damaging newly laid artificial turf and plants. I confronted the..." Read more
"the whole company do a worst job ever i know.. I open an new account with them , and they offer me for 19.99 for a month. (with free install)..." Read more
"I signed up Aug 3 for basic cable for 3 TVs with one expansion level of channels (no movies), internet and landline phone - a triple play. The..." Read more
"One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more
"I bought Liz Claiborne flex brown ankle boots and after wearing them 3 times they are falling apart...." Read more
"I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part...." Read more
"Originally wanting the veggie leather(online only), but not restocking so I ordered embossed leather as the only other tan slip on option. Extremely disappointed. One shoe noticeably shittier looking than..." Read more
"I purchased my usual dress size which was within the sizing chart provided for US customers. I was hesitant to purchase but the reviews were good. I checked the return..." Read more