Is this actually a professional communications company, or some garage start-up that Florida got stuck with??In case you haven't heard, Frontier, first impressions are so lasting.
My Fios on demand service was out on Friday and Saturday, and today I have only a handful of on demand networks available. I called technical support who kept changing their story and wanted to ditch me over to customer service. I said if technical support doesn't know what's going on, then how would customer service know? He told me the service was still in transition.
I quoted him from the article in today's paper from a Frontier spokesperson how everything was fine now. He said things are still being transitioned. He never looked up my account. I had to tell him to check on my account to see the progress.
Maybe I should be a tech support person there.I'm one step away from Direct TV.
This person wrote the review because of "poor transition from" at Frontier Communications. Reviewer claimed that he or she wants Frontier Communications to have the product delivered.
The most disappointing in user's experience was service unacceptable and very bad customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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