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Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Value for money
1 comment

Since they took over Verizon I have had to call them every month over my bill. They tell me they will give me discounts and my bill will be lower but then the next month when I get my bill it is higher then the last month.

This has happened for 7 consecutive months now and I am at almost 300.00 a month and I can't afford it but I am in a contract so they have me. I am going to file a complaint as soon as I find out where to do it.

They are the worst company I have ever dealt with and will never use them again. I would rather go without tv or internet.

Product or Service Mentioned: Frontier Communications Fios Bundle.

Reason of review: Pricing issue.

Monetary Loss: $500.

Preferred solution: Price reduction.

I liked: Fios.

I didn't like: Billing and customer service.

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Fort Wayne, Indiana, United States #1265600
Frontier Communications Verified Representative

We apologize for the billing issues you've run into and would like to have a member of our team help take a closer look at these issues. Please send us an email at with the subject of ATTN Tim/Krystle so we can get started right away.


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