1.9
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
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I have been a customer for 15 years... every year the prices go up...

then I call them and the give my a loyalty discount. in 2018 I was paying 140.00 for cable (the lowest amount of channels and no movie channels) and 50/50 Internet. My discount expired and now they are wanting me to pay 185.00 a month. I called them and was told they will not give out the loyalty discount anymore.

The retention department offered me a one year price on tv... that would save me about 8 dollars. When I asked to speak to a supervisor, I was told: " there is no need for you to speak to them they will tell you the same thing" Once again I asked to speak to a supervisor and was then told they were on the phone assisting other customers, and could possibly call me back in a hour. At that point I was steaming.

I told the rep no... I will hold on the line. She then told me she could not allow that.

What?? Needless to say I didn't get to speak to a supervisor and they have now lost me as a customer

Product or Service Mentioned: Frontier Communications Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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