Crescent City, California
1 comment
Not resolved

I ordered internet and phone service from Frontier Communications for my adult son and his girlfriend.They broke up and he is now living with me.

When I phoned at the end of March to cancel the service the frontier agent asked me what day I wanted it stopped. I asked if it made any difference what day and she said it was up to me. I had them cancel it effective the first of April. She then said I needed to pay the entire months bill and that if there was any overage, it would be credited back to me after the billing cycle.

The problem was she didn't say WHICH billing cycle. I just got a statement that said i had a credit of $72.88. I contacted Frontier to find out when I would get this refund and after asking to speak with a supervisor when the first agent was not helpful, I was told that their refund policy would take 8 - 12 weeks after the date of cancellation to return my money BUT I could expedite it for $25!!! I told them if I were late on my bill they would not wait 60 - 90 days to get the payment and she said it was their policy.

They never told me I had to wait for any credit due to me either when I signed up or when I cancelled.

So tell your friends and family to NOT USE FRONTIER.Terrible customer service!!!

Review about: Bundle Service.

I didn't like: Refund takes 90 days.

Review #626165 is a subjective opinion of a user.

1.0
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Diversity of Products or Services
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Problems with payment / $73
Preferred solution Full refund

Had an Experience with Frontier Communications?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
pappy177
Florida, United States #1213659

I also am waiting on a refund from this rogue company.

You May Also Like

Frontier Communications - Tv Service Review Frontier Communications "5 minutes before the end of the show. Picture freeze restart the whole *** thing. Never seen anything like this before. Frontier sucks! Terrible!!!!..." Read more Frontier Communications Dvr Tv Service Review Frontier Communications "I was forced to switch to Frontier because they bought Verizon in California. I have had a service tech to my home and the product is still unwatchable. Dvr is..." Read more Frontier Communications Customer Care Review Frontier Communications "Started in May 2nd 2016. Services intermittent. Called in spoke with Dana Smith. Was advices problem was with old equipment. I agreed to newer equipments and higher speeds. May 9th,..." Read more Frontier Communications - Horrible customer service...bill gets higher every month. Frontier Communications "We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied..." Read more Racial Profiling Kroger's Cherry Grove, 450 Ohio Pike Sr 125, Beechmont Ave., Cincinnati, OH, 45255 Kroger "I Went Grocery Shopping Yesterday At Krogers Uscan And Bag I Felt Eyes Watching Me,But I Continued Shopping Anyway As I Went To The Fast Checkout The Employee Came Over..." Read more Keystone Rv - 2016 Keystone Cougar 244RLSWE 5th Wheel Problems Keystone Rv "Bought a Keystone premier in 2012, only had one small problem with it so we upgraded to a 5th wheel for our longer trips. Decided to stick with Keystone. Total..." Read more Volvo Cars - Transmission Volvo Cars "i bought a 2004 low milage was 99,000 and the transmission went on me then replace it the same problem i need my car to take my son to school..." Read more Fake IT Consultation Firm TerraFirmaSolution.com Scam 2017 Terrafirmasolution "I was looking online using Craigslist.org looking for computer gigs, and I found this listing for an IT consultation firm that helps felons with non-violent backgrounds get freelancing gigs/temp. employment...." Read more