Frontier Communications - Horrible customer service...bill gets higher every month.

101 of 1748 Frontier Communications reviews

We have had billing and customer service issues since my fiancé and I started services with Frontier back in June.We have been lied to continuously.

The installation people lied to the company stating they showed up to our house but no one was home when in fact my father was there ALL DAY waiting for someone to arrive which caused us to have to call again and reschedule. We are tired of calling MULITIPLE times escalating issues to management and promised the activation fee and other credit would be applied to our bill. First bill was $394 when it was supposed to be no more than $120/month! I have written email from an escalation support agent for proof that what was promised to us for our TV/INTERNET bundle does not match what appeared on our first and current bill .

Customer Service reps are completely clueless and useless on what they are doing or what is going on from what I am assuming is lack of notes on our account. We are tired of having to call each month wasting almost 2 hours each time to rectify our monthly bill that should be the same amount every month!

For all our troubles since we threatened to cancel and were lied to again by the rep who promised a higher internet bundle for the same price as our original bundle and then find out it was only for one month bill and now our bill is ever higher!I want Frontier to discontinue my services permanently without any penalty fees due to all the extreme inconveniences and scams we have gone thru since day one, 6 months ago to avoid contacting a lawyer.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Value for money
Exchange, Refund and Cancellation Policy
Warranty
Billing Practices
Website
Coverage Area
Price Affordability
Style and Design
Diversity of Products or Services
Product or Service Quality
Reliability
Discounts and Special Offers
Customer service
Advertised vs Delivered
More

  • What I liked
      No items
  • What I disliked
    • Passive aggressive phone tactics
    • False advertising

Reason of review:
Horrible customer service and overcharged for services.
Preferred solution:
Cancellation without penalty fees.
Product or service
Frontier Communications Cable And Internet Plan
Review category
Telecommunications
review #988804
Had an experience with Frontier Communications? Submit review ›
Helpful? 2 Yes 2 0 No 0
Had the same issue 1 Yes 1
101 of 1748 Frontier Communications reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Frontier Communications. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Frontier Communications.
Filing a new complaint about
×