Not resolved
2.3
Details
1 comment

Over 1 hr wait times for Tech support to answer phones. Also long periods of time where calls were just dropped.

I was bounced between Customer Service & Tech Support to resolve my problem. I was told by Customer Service to be home to meet a technician who never showed up. I spent over an hour after-the-fact trying to resolve this. I asked Customer Service who I could speak to, she said, "we are different departments".

Customer Service has no idea what kind of tech support is needed.

Tech support is unavailable to respond. I have spent HOURS trying to get my internet connectivity problems solved.

Customer service just placated me. Nobody is accountable.

Product or Service Mentioned: Frontier Communications Internet Service.

Reason of review: Poor customer service.

Monetary Loss: $480.

Preferred solution: Price reduction.

Frontier Communications Cons: Customer service & tech support.

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FrontierCommunications
#1703793

Hello DraftyFox, I apologize for the wait when trying to reach tech support. We can help if you are still experiencing any connection issues. Please private message us to get started :) -Christina