Frontier Communications - Horrible on EVERY level

570 of 1748 Frontier Communications reviews

This is the most awful company I have had to deal with. A class action lawsuit will come, and I want to be part of it.

I disconnected my phone. It took them 18 days to actually disconnect it, and I had to call 4 times, having a screaming match with an absolutely useless bunch of people. They refuse to transfer you to a supervisor when requested, even though these useless *** have no power whatsoever and will not help you in any way.

This is a shame. These people should not be allowed to be in business, and I hope they will pay a steep fine for what they are doing to Florida people.

The photo below is a weekly thing.

Customer service: Horrible, nonexistent, rude

Internet: Down all the time, slow when up

This review is a subjective opinion of a user.
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More Review Details

Discounts and Special Offers
Price Affordability
Value for money
Diversity of Products or Services
Billing Practices
Advertised vs Delivered
Coverage Area
Exchange, Refund and Cancellation Policy
Customer service
Style and Design
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • I never ask to be their customer
    • Thanks verizon for your treason
    • Frequent outages
    • You not satisfying your contracts

Reason of review:
All of the above
Preferred solution:
Price reduction
Monetary loss:
Product or service
Frontier Communications Fios Bundle
Review category
review #901746
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570 of 1748 Frontier Communications reviews

Aug 17, 2016 #1200282 Fort Wayne, Indiana, United States

Frontier Communications verified representative

Hello. I am sorry to hear about the experience you have had. We can certainly assist you with your Internet service. Please send us an email to with the subject of ATTN: Tim/Krystle so our team can address your Internet concerns.

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