Not resolved

Started an online chat because our phone systems were down. Tech Daniel C.

assisted me. Eventually he told me my account was too complicated and every time he opened a ticket it would get automatically closed. He said I can only try this so many times, its just not working. HOW IS THAT MY PROBLEM?

I have phones that I pay for every month that are not working. Figure out your ticketing system on your own time. After I asked him how that was my problem he ended the chat. I picked up the phone and was routed around about 6 times and they send they would send out a tech on Monday.

It's currently Thursday and this is a medical practice! By the time I got to someone who sounded like they knew what they were talking about they said they would call me back. 20 minutes later I got a call saying everything is fixed. Guess what its not, still down.

Now they said they are sending a tech out, no ETA. I can't wait until the contract expires bye bye frontier!

Review about: Frontier Communications Phone Service.

Reason of review: Poor customer service.

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