Not resolved

Started an online chat because our phone systems were down.Tech Daniel C.

assisted me. Eventually he told me my account was too complicated and every time he opened a ticket it would get automatically closed. He said I can only try this so many times, its just not working. HOW IS THAT MY PROBLEM?

I have phones that I pay for every month that are not working. Figure out your ticketing system on your own time. After I asked him how that was my problem he ended the chat. I picked up the phone and was routed around about 6 times and they send they would send out a tech on Monday.

It's currently Thursday and this is a medical practice! By the time I got to someone who sounded like they knew what they were talking about they said they would call me back. 20 minutes later I got a call saying everything is fixed. Guess what its not, still down.

Now they said they are sending a tech out, no ETA.I can't wait until the contract expires bye bye frontier!

Review about: Frontier Communications Phone Service.

Reason of review: Poor customer service.


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