Not resolved
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Value for money

We received a new box that we tried to install this morning.We were unable to do that and called and were hung up on and had to call back.

After about an hour the issue was finally resolved. When we tried to turn on another TV in the evening there was a strange message on the screen and the TV would not go on. We called and after having to wait a VERY LONG TIME to speak with someone the issue was explained to the service rep. I might add here you have the incorrect birthdate and phone number for the account but are still able to access it with the info given????

My husband was hung up on twice and had to begin this calling and waiting for about 20 minutes or so YET AGAIN. What sort of idiots do you have working there that they keep hanging up on you when they're trying to resolve an issue. I get that sometimes things happen but he was on the phone in excess of an hour this morning and again more than 2 hours tonight.

This is just not the way to keep customers when people are turning away from cable and using other venues for television.Frontier's service is sorrowfully lacking for a communications company that has been in business for the number of years in existence.

Review about: Frontier Communications Customer Care.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

Had an Experience with Frontier Communications?

Write a review


Terms of Service
Post Comment

You May Also Like

Frontier Communications - Home Phone Service Review Frontier Communications "I switched communications services to Frontier from Spectrum. The representative never asked me if I wanted to port my phone number over, even though I had it for many years...." Read more Frontier Communications - Overbilled and confounded. 20 hours of chat, phone calls, emails with no correction! Frontier Communications "Every month I have to contact them. They tell me problem is resolved and the next month they do it again. Charges for install and their modem I never got..." Read more Frontier Communications - From "No-contract" to Surprise 2-year agreement! Frontier Communications "Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple..." Read more Frontier Communications - Horrible customer service...bill gets higher every month. Frontier Communications "We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied..." Read more Western Dental - Cut my outer lip inside and out Western Dental " I was at my dentist getting braces removed, when doctor started sawing off cement residue from teeth he complained to dental assistant how his saw thing was not tightening..." Read more Guess - DISAPPOINTED WITH PRODUCT Guess "April 13 2017 I Purchased two pairs of same style of shoes PEW sku 428403050055 Item No. GFLIZZIE2 for myself and my sister at Guess outlets in New Jersey. Both..." Read more Soocial Media - aka beppromotions scam Soocial Media "beppromotions started scamming kickstartercampaigns under a new domain name, but the exact same website and scam. Still claiming to be USA based (in fact based in Russia), they approach me..." Read more The Ashton Drake Galleries - Ashton Drake strikes again.. New/different excuse for not processing other orders, and doll review. The Ashton Drake Galleries "I originally left my first bad review for ADG due to them refusing to process my orders, after delivering the first order made. The excuse was "a discrepancy between my..." Read more