0 comments
Not resolved

We received a new box that we tried to install this morning.We were unable to do that and called and were hung up on and had to call back.

After about an hour the issue was finally resolved. When we tried to turn on another TV in the evening there was a strange message on the screen and the TV would not go on. We called and after having to wait a VERY LONG TIME to speak with someone the issue was explained to the service rep. I might add here you have the incorrect birthdate and phone number for the account but are still able to access it with the info given????

My husband was hung up on twice and had to begin this calling and waiting for about 20 minutes or so YET AGAIN. What sort of idiots do you have working there that they keep hanging up on you when they're trying to resolve an issue. I get that sometimes things happen but he was on the phone in excess of an hour this morning and again more than 2 hours tonight.

This is just not the way to keep customers when people are turning away from cable and using other venues for television.Frontier's service is sorrowfully lacking for a communications company that has been in business for the number of years in existence.

Review about: Televisions.

Review #1023380 is a subjective opinion of a user.

1.8
Price Affordability
Diversity of Products or Services
Value for money
Discounts and Special Offers
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Price reduction

Had an Experience with Frontier Communications?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Frontier Communications - Horrible customer service...bill gets higher every month. Frontier Communications "We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied..." Read more Frontier Communications Customer Care Review Frontier Communications "I was on the phone for an hour, transfered 4, and hung up on. I was calling to make a payment arrangements, and set up auto pay. I haven't been..." Read more Frontier Communications - Worst customer service, promise and commitments Frontier Communications "One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more Frontier Communications Customer Care Review Frontier Communications "Had an awful time getting service on they were supposed to have me on from nov 10th didnt happen til dec 3rd. I have had an $300 bill each month..." Read more Apple - Iphone discoloration Apple "Do not buy anything from this company if you want it to stay nice for long. I have owned several iPhones, a pair of Beats headphones, and a pair of..." Read more Petco - Received a reptile screened cage with several holes.....probably due to shipping!! Petco "I went to my local Petco to purchase their "XL Reptibreeze Chameleon Cage" for my new chameleon since she came with a very small cage AND Petco's website showed that..." Read more Union Trade Company Humanitarian Charitable Foundation - Union Trade Company - Straphon Eubanks - Swift Fraud & Deception Union Trade Company Humanitarian Charitable Foundation "This horrific financial matter began approximately 6 months ago and involved a financial instrument (SBLC) supplied by Mr John S Diak to Union Trade Company. Union Trade Company owns another..." Read more Brinkmann - Rust grill Brinkmann "I bout the bbq 2 years ago and the grill already rust i am so desapoint because i paid more them 350.00 for gift to my father and i am..." Read more