Called on 1/7/20 to change my internet/wifi to Frontier
Listen to your tape...I told the person who set me up I did NOT have a phone line in my home.
Received a text on 1/10/20 saying that a frontier tech has been dispatched to my home and would contact me if they needed to get inside for work. I did not receive any contact after that.
1/15/20 Finally received my equipment but could not hook up since I do not have a phone line in my home.
Contacted Frontier and spoke to Kimberly and was scheduled an install inside my home today 1/25/20 between 8am and noon - Install number 04215****.
NO ONE SHOWED UP!
I waited all morning and no one showed up.
Called Frontier and was pretty angry that I waited and no one showed up. They said they had no record of any install.
I got even more angry and told the person on the phone to forget it...did not want service from a company that has treated me so poorly. The person laughed at me and said I was funny.
I decided to cancel this entire install Cancellation number 04217****
Now I have to take more time out of my day to box up your equipment and take it to UPS.
I am confident that nothing will be done on your part, since me being this upset was a laughing matter.
I am on a fixed income and really could of used the savings from Spectrum.
It saddens me. I do apologize for being so angry, but for 3 weeks I have been given the run around with absolutely no resolve.
Monica C Young
Reason of review: Poor customer service.
Preferred solution: Full refund.
Frontier Communications Pros: Pricing.
Frontier Communications Cons: Customer service.
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