76 Rual, Cave Junction, OR 97523, USA
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I don't have the time to present all of the details, but suffice it to say that, although I have had several instances of unbelievably bad service , mix-ups, misrepresentations, mistakes etc., the one most recent is as follows: Since March of 2016 my two-line phone has been "Group Billed" instad of "Combined Billed". So instead of a $43.48 bill (which I am now paying, I paid $87.97.

This amounts to $44.49 a month for 21 months or about $934.29. I filed a claim but it was refused - no adjustment was made.

I spent a total of about one hour on the phone with Frontier, over two phone calls. They say there is no way to appeal the denied claim.

Review about: Frontier Communications Phone Plan.

Reason of review: over-billed - no recourse.

Monetary Loss: $900.

Preferred solution: Full refund.

I didn't like: Impossible customer service.

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