Frontier Communications - Incorrect billing and channels received
The following response is to the email I sent about my complaint: Dear Valued Customer, Thank you for contacting us! We are no longer servicing our customers via email.
Instead, to better serve you and for immediate assistance, please use one of our resources below: Customer Service: For billing, payment, service changes or new service, please call 800-921-**** (Available 24 Hours a day, 7 days a week) Technical Support: High-Speed Internet customers, please call 800-239-**** (Available 24 Hours a day, 7 days a week) FiOS customers, please call 877-600-**** (Available 24 Hours a day, 7 days a week) Vantage customers, please call 1-80*-***-**** (Available 24 Hours a day, 7 days a week) I would think corresponding via email is a good way to secure an actual record of the complaint.
Is this because they're getting more than the usual complaints? Just wondering.
We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised. I left a voice mail 2x on separate days for their rep.
George, who's canvassing my neighborhood in CT, and he has NOT called back. He makes sure he comes back to everyone's house to speak with a real person. It's too bad he doesn't follow through like he claims. When I returned my Cox equipment, they said they said they'll see us in 22 months.
Now I know why. I knew about Frontier's past deceptive policies, but I heard they were better.
I guess that was just fake news. Be very wary of this company.
Reason of review: Billing and channels.
Preferred solution: Price reduction.
Frontier Communications Cons: Bait and switch pratices.
Location: 401 Merritt 7, Norwalk, CT 06851, USA
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