I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue.
When I first got with frontier I did not have any issues with them and my internet did not drop or disconnect. I depend on the internet due to the fact I am a student, an online student at that. I am also a huge online gamer on my free time so with that being said I really depend on the internet. I am paying $32.00 a month for internet that doesn't even work.
I would love to be able to switch over to a different company such as Charter but cant due to the fact that my roommate that I live with has charter cable tv and charter does not allow 2 different accounts in one house hold which really sucks. I called frontier with preexisting issues and they still send techs out and they say everything is working fine but why does the net keep dropping? their answer "We have such a high demand and people are connected through the same line in your area and when they get home from work and turn on netflix or 360s it will cause me to get disconnected. they know of this problem and do not know when or how long in the future it will get fixed." So here is my question why do people who watch netflix and play xbox get an advantage over the internet and I get the short end of the stick because I never get to use it due to the fact I am always dropping internet connection every 5 seconds?
I call and asked for a supervisor to see if I can maybe get them to do something and the lady I spoke with told me the supervisor was not available on the floor but she would have them call me back when one was available well guess what, I waited and waited all day and still no phone call. its been 3 days and my net is crappy.
I am fixing to just cancel my internet. I do not recommend this company to anyone and they have poor customer service and it seems their supervisors do not care either.
Reason of review: Bad quality.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
I liked: Fact they are a local company.
I didn't like: False representation, Horrible customer service, Poor service.