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We live in a remote area of NY and frontier is our only available internet supplier other than sattelite which fails when it snows.We have been paying for their 6 MBS internet access for 10 years. For the last 5 years our service has been less than 2 MBS and now for 2 years it has been less than 1MBS.
After repeated calls and many hours on hold and speaking to their techs, nothing has improvd. Techs call and say it is fixed, but no improvement ever comes. Frontier causes us more aggravation than EVERYTHING ELSE TOGETHER IN OUR LIVES. Frontier must be one of the worst companies in existence.
They have sold service to many more people than they can supply it to.
Pleasant, but worthless, techs spend hours on phone with you doing the same tests over and over to wear you out until you just give up. If you have any other supplier available, do not even consider this company unless you are prepared to double your blood pressure medicine.
User's recommendation: Go anywhere else you can, it will be better.
Product or Service Mentioned: Frontier Communications Internet Service.
Preferred solution: Deliver product or service ordered.
Frontier Communications Pros: Good landline, Paid tech support.
Frontier Communications Cons: Worst internet, Less than 1 mbs, Product performance.
Location: 137 Harrison Street, Gloversville, NY 12078