By the time you loose all of your newly acquired customers you will need to claim bankruptcy if you even have a chance to survive. Luckly my contract is non existent. I thought Verizon had the worst customer service until Frontier.
I have spent even more time than most others on the phone and with techs. 5 hours today on the phone. 3 yesterday and many more since first week April.
Today ended it when I was told I would have to pay for a site survey, request new service loose any long-term benefits I have from being a long time customer. Actually in the first neighborhood activated with Fios in Florida and one of the first customers.
No I will not pay for a site survey, I will not give up my locked in prices. This in not personal accounts they are business. 4 accounts all in total. It is bad enough for my hospitality business that my customers are not happy, can only imagine the nightmare that doctors dentists and other health care businesses are dealing with.
Let's all fire Frontier, we don't have to accept this. Let's also not forget this 5 years from now. Frontier please sell this to another company who can handle a task this big. Heck just cut your losses and give it back to Verizon for free and write off the 10 billion you spent and quit trying to get it back from all of tbe customers you broke.
Product or Service Mentioned: Frontier Communications Customer Care.
Reason of review: Poor customer service.