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This is a copy of the email I sent to "Office of the President" of Frontier Communications: I am a former customer who just recently decided to give Frontier another chance (I had switched to Optimum). I first spoke to a representative named Aaron (844-320-****) who quoted me $120 a month for my requested services: TV (5 tv's) with one DVR Channel Package most similar to Optimum Silver (was told it is Frontier Prime) HBO Showtime Internet 1 telephone line I was quoted $120/month plus tax.

I asked him to verify the quote and he said that this was correct as there were incentives to get back former customers. Plus Amazon Prime free for a year. I then tried to call him at the extension he gave me and was told there was no -such extension and I could not be connected to him. I consequently called again and was connected to Jim (877-433-**** - ext/ 1252) to tell him I wanted to go ahead and resubscribe.

I again verified the cost ($120 a month plus tax) and was again told that I was also eligible for the Amazon Prime promotion). About a week and a half later (approximately 2 1/2 week ago) the installation was done (very well!). I subsequently had some questions and tried to reach "Jim" again and was directed to his voicemail. As of today, I have tried to call him at least 4 times, have left several voicemails, and he refuses to return my calls.

I did speak to another customer service rep last week (as well as via chat) and was informed that my monthly cost was $134 plus tax, not $120. While the amount is not terribly significant, this was, once again, Frontier quoting a price to get me as a customer and ultimately discovering that I was quoted an "incorrect" price, which is precisely why I terminated service 2 years ago. I also discovered there was no notation on my account that I was getting the Amazon Prime promotion. Thankfully, the customer service rep I spoke to put in the request for this.

Parenthetically, I got the email today with the "subscriber key" and when I went to validate it, I received a message that the code was not valid.....why am I not surprised? Last night, I attempted to watch programming on HBO and received the "You are not authorized to watch this channel" message. I immediately called customer service and was told that my services did not include either HBO and Showtime.......those would be at additional charge. Suffice it to say that I am now beyond frustrated and angry.

In retrospect, I should have requested a confirmation of services and rates from "Aaron" and "Jim," so mea culpa. At the time I told my wife that we were switching from Optimum to Frontier, her first response was "are you kidding?" It is clear to me now that I should have known better - it is more apparent than ever that there is an m.o. at Frontier to purposely mislead customers and say and do anything to get them to subscribe, and for that, you should be ashamed. I am sure you are aware that Frontier gets absolutely the worst customer reviews on virtually every online reviewing site, and it is clear that your company has done absolutely nothing to work to improve its reputation.

Without question, Frontier is the worst, most unethical company I have ever had the misfortune of doing business with. As I said, you should be ashamed.

Reason of review: Not as described/ advertised.

Preferred solution: Let the company propose a solution.

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