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They canceled my account (internet) when I ported my phone over. They said it would take 4 days to open new account.

I cancelled work order on new account and got service elsewhere but they still billed me on account closed by them. I understand I could owe IF I closed account but I shouldnt owe IF they close my account

Product or Service Mentioned: Frontier Communications Customer Care.

Reason of review: Poor customer service.

Preferred solution: Clear my account and collection agency.

Frontier Communications Cons: Nothing they said came true.

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#1817007

Hello Mark, When a number is ported away, the account associated with that number is closed as a part of the porting process. It is considered just the same as closing your account, and any final balances would be processed in the same way.

If you have any questions about your final bill, we can take a look.

Please message us directly via Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier) if you need any further assistance. -Christina

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