2 comments

During the past months that Frontier I have had frontier technitions a my house four times. Every time it rains or gets foggy my phone goes out.

Three of these times technitions came out, looked into the grey connection box, put gunk into the box and left. I have had this problem for over a year when we were with Verizon. During the beginning of the last storms the phone has been out of order for almost two months. I phoned Frontiers tech rep and was told last week that a technition would be out this week on Monday, Tuesday.

or Wednesday and did not tell me a time to expect them. I waited three day and no one showed up.

The technition that I spoke to (after being reroute three times) lied to me. I am a senior citizen and need the phone for emergancies since I live in a rural area and need the phone for gas deliverys and medical services.

Reason of review: Bad quality.

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Guest

Horrible customer service and equally terrible technical support.

FrontierCommunications

Good afternoon,

I'm sorry to hear about the repeat issues during storms and would like to see what we can do on this end to find a more finite solution to these troubles. Would you mind emailing my team directly at askfrontier@ftr.com with a subject of ATTN Tim/Krystle/Jeigh so we can get started on this investigation.

~Tim

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