Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I cancelled my service with Frontier 7 days into my service period. They charged my checking account 3 weeks later for the whole month.

When I called to request a refund for the 3 weeks of service I did not get, I was first told to expect a check in the mail with the refund. Two-three weeks passed and no refund. Actually, I received notice of an additional charge of $100. When I called to find out why I was charged extra $100, they said it was a mistake and corrected it.

However, when I asked about my original refund check, they said I was not getting any refunds because their policy is not to refund the last month payment regardless of how many days of service they actually provided. This is a sham and I am planning to complaint vigorously!

Product or Service Mentioned: Frontier Communications Account.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $140.

Preferred solution: Full refund.

I didn't like: Very bad customer service, Agents need verbiage to explain issues providing service.

Company wrote 0 private or public responses to the review from Nov 28, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like